IRDA Customer Care No. 1800 4254 732

Toll free Number(s): 
  • 1800 4254 732 ( 8 am to 8 pm, Monday to Saturday)
  • 155255
All India Number(s): 
  • 040-2020 4000 (Board No.)
  • 011-2344 4400 (Delhi Office)
  • 022-2289 8600 (Mumbai Office)

Email

  • complaints [at] irda [dot] gov [dot] in

Important Links

Customer Service Address

Consumer Affairs Department
Insurance Regulatory and Development Authority
3-5-817/818, United India Towers, 9th Floor
Hyderguda, Basheerbagh
Hyderabad – 500 029
Fax : 040-66789768

Vigilance

Name of CVO : Mr A V Rao
Contact Details : (D): 040-2020 4000
Email : vigilance [at] irda [dot] gov [dot] in

Contact details of concerned officials at IRDA/CVC:

Name and Designation Address Contact Details
Insurance Regulatory and Development
Authority of India, Sy No. 115/1,
Financial District, Nanakramguda,
Gachibowli, Hyderabad – 500032
040-20204000
Mr A V Rao, Chief Vigilance Officer As Above (D): 040-20204000
Email:  vigilance [at] irda [dot] gov [dot] in
The Secretary, Central Vigilance Commission Satarkata Bhavan, A-Block, GPO
Complex, INA, New Delhi 110023
Tel No.: 011-24600200
Fax: 011- 24651010/ 011-24651186
Email : cenvigil [at] nic [dot] in

Insurance Ombudsmen

For Ombudsman FAQs

Complain Process

  • Approach the Grievance Redressal Officer of its branch or any other office
    that you deal with. Click here for mail ids of Grievance Redressal Officers,
    GRO, of all insurance companies
  • Give your complaint in writing along with the necessary support documents.
  • Take a written acknowledgement of your complaint with the date.
The insurance company should resolve your complaint within a reasonable time:

In case if it is not resolved:

  • within 15 days or if you are unhappy with their resolution you can approach
    the Grievance Redressal Cell of the Consumer Affairs Department of IRDAI:
    • Call Toll Free Number 155255 (or) 1800 4254 732 or
    • Send Email to: complaints [at] irda [dot] gov [dot] in
    • Register and monitor your complaint at igms.irda.gov.in
  • Send a letter to IRDAI with your complaint:
    • Click here to download Complaint Registration Form
    • Fill and send the Complaint Registration Form along with any letter or
      enclosures, if felt necessary, by post or courier to

Employee Directory

General Manager

Consumer Affairs Department-
Grievance Redressal Cell,
Insurance Regulatory and Development
Authority of India(IRDAI),
Sy.No.115/1,Financial District,
Nanakramguda,Gachibowli,
Hyderabad-500032

Addresses of Offices of IRDAI

Head Office

Insurance Regulatory and Development Authority of India
Sy No. 115/1, Financial District,
Nanakramguda,Gachibowli, Hyderabad – 500032

Ph: 040-20204000/ 040-39328000
Email: irda [at] irdai [dot] gov [dot] in

Delhi Office Insurance Regulatory and Development Authority of India
Delhi Office – Gate No. 3
Jeevan Tara Building, First Floor
Sansad Marg, New Delhi-110001

Ph: 011-23444400
Fax: 011-23747650
Email: irdandro [at] irdai [dot] gov [dot] in

Mumbai Office

Insurance Regulatory and Development Authority of India
Mumbai Regional Office
Royal Insurance Building
12, J. Tata Road, Ground Floor
Mumbai 400 020.
Near Churchgate)

Phone No.: 022-22898600
Email: irdamro [at] irdai [dot] gov [dot] in

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