ECGC Customer Care No.

Email

• cs [at] ecgc [dot] in (For General Query)

Important Link

• Frequently Asked Questions

Regional Offices Contact Details

Timing: 9:30am-5:30pm (Same For All)

Regional Managers Conatact Details

Branch Offices Contact Details

Timing: 9:30am-5:30pm (Same For All)

For Complaint

Level 1:

• For any query/complaint you can contact at 1800224500 or mail at cs [at] ecgc [dot] in .

Level 2:

• If your query is not resolved then you can contact to the Grievance Officer at the details given below:
  

  Sr No.	Branch/Department	Name	Email	Address
  1	ED (PM) & Chairman cum Managing Director (Additional Charge)	Shri. Sristiraj Ambastha	cmd [at] ecgc [dot] in	ECGC Bhawan, CTS No.393, 393/1 to 45, M.V Road Andheri East, Mumbai - 400069
  2	Grievance Department	Shri Paramdeep Lal Thakur, General Manager	paramdeeplal [dot] thakur [at] ecgc [dot] in	ECGC Bhawan, CTS No.393, 393/1 to 45, M.V Road Andheri East, Mumbai - 400069
  3	Western Regional Office	Shri Rahul, Deputy General Manager & Regional Manager	rahul [at] ecgc [dot] in	ECGC LTD, 506, Town Center 1, Marol, Andheri-Kurla Road, Andheri (E), Mumbai - 400 059
  4	Ahmedabad Branch	Shri Saket Kumar	saket [dot] kumar [at] ecgc [dot] in	1st Floor, Nagindas Chambers, Opposite Auda Office, Ashram Road, Usmanpura, Ahmedabad - 380 014.
  5	Pune Branch	Shri Papu Ranjan Sahoo	papu [dot] sahoo [at] ecgc [dot] in	Vastu Chamber, 1st Floor, 1202/39, Shirole Road, Shivaji Nagar, P.B.No 880, Pune-411004
  6	Indore	Shri Vikas Kumar Patkar	vikaskumar [dot] patkar [at] ecgc [dot] in	408, 4th Floor, City Center, 570, M.G. Road, Indore 452001
  7	Rajkot	Shri Bijendra Kumar Tripathi	bijendrakumar [dot] tripathi [at] ecgc [dot] in	ECGC LTD, 2nd Floor, Nirmal Building 12, Ramakrishna Nagar, Swami Vivekanand Road, Rajkot, Gujarat 360001
  8	Vadodara	Shri Pankaj Jadhav	pankaj [dot] jadhav [at] ecgc [dot] in	ECGC Ltd. 504, Concord, 6th Floor, R. C. Dutt Road, Alkapuri, Vadodara Gujarat - 390 007
  9	Nagpur Branch	Shri Santosh Bishnoi	santosh [dot] bishnoi [at] ecgc [dot] in	Plot. No. 317 (66) , 2nd Floor, R. N.T. Marg, Beside M. G. House, Civil Lines Nagpur - 4400 01
  10	IFSC Insurance Office	Shri Sanjay Kumar	sanjay [dot] kumar [at] ecgc [dot] in	Unit No. - 304, 3rd Floor, Signature Building, Block 13 B, Zone 1, Gift Sez, Gift City, Gandhinagar - 382355
  11	Surat Branch	Shri Saurabh Jain	saurabh [dot] jain [at] ecgc [dot] in	503, 21st Century Business Centre, Next to World Trade Centre, Ring Road, Surat - 395002
  12	Bandra Branch	Shri Rajesh Joshi	rajesh [dot] joshi [at] ecgc [dot] in	The Metropolitan, 7th Floor, Plot No. C- 26/27, "E" Block, Bandra-Kurla Complex, Bandra (E) Mumbai-400051
  13	Thane Branch	Shri C. Naulak	c [dot] naulak [at] ecgc [dot] in	Kusumanjali Building, 1st Floor Gokhale Road, Naupada, Thane(West) - 400602
  14	Nariman Point Branch	Shri Kumar Anshuman	anshuman [dot] kumar [at] ecgc [dot] in	Dalamal House, 2nd Fl, Plot No. 206, J B Marg, Nariman Point Mumbai - 400021
  15	Eastern Regional Office/Kolkata Branch	Shri Niraj Gupta, Deputy General Manager & Regional Manager	niraj [dot] gupta [at] ecgc [dot] in	AC Market, 9th Floor, 1 Shakespeare Sarani, Kolkata 700071
  16	Varanasi Branch	Shri Murlidhar Mahto	murlidhar [dot] mahto [at] ecgc [dot] in	PCF Plaza, Commercial Complex, 3rd Floor, Unit No.1, Mint House, Nadesar, Varanasi- 221002.
  17	Bhubaneswar Branch	Shri Pranav Kumar	kumar [dot] pranav [at] ecgc [dot] in	3rd Floor, 611, Saheed Nagar, Bhubaneswar 751007
  18	Raipur Branch	Shri Kaushik Mitra	kaushik [dot] mitra [at] ecgc [dot] in	3rd Floor, Room No 14 & 15, Udyog Bhawan Parisar, Ring Road No. 1, Telibandha, Raipur- 492006, Chhattisgarh
  19	Guwahati Sub Office	Shri Ankur Mondal	ankur [dot] mondal [at] ecgc [dot] in	H.P. Bramachari Road, Near Nepali Mandir, P.O. Rehabari, Guwahati- 781008
  20	Southern Regional Office	Mrs Sivasankari M, Deputy General Manager & Regional Manager	sivasankari [dot] m [at] ecgc [dot] in	Raheja Towers, 11th Floor, West Wing, 26, M.G. Road, Bengaluru - 560 001
  21	Chennai Branch	Shri. Girish Kumar	girish [dot] kumar [at] ecgc [dot] in	3rd Floor, Overseas Towers, 756-L, Anna Salai, Chennai - 600 002
  22	Coimbatore Branch	Shri N Mohanraj	mohanraj [dot] n [at] ecgc [dot] in	Cheran Plaza, 2nd Floor, 1090 Trichy Road, Coimbatore - 641 018
  23	Madurai Branch	Shri Subhash Kumar Jha	subhashkumar [dot] jha [at] ecgc [dot] in	NVS Towers First Floor, No 69 P T Rajan Road, Chokkikulam, Opposite Kendriya Vidyalaya, Madurai 625 002
  24	Salem Branch	Shri Sivananden	sivananden [dot] e [at] ecgc [dot] in	Shanthi Plaza, 3rd Floor, 1/5, Brindavan Road, Fairlands, Salem 636004
  25	Tirupur Branch	Shri Deepu V	deepu [dot] v [at] ecgc [dot] in	137/2, C.G. Complex, 2nd Floor, Kumaran Road, Tirupur - 641 601
  26	Tuticorin Branch	Shri V Brahmaiah	brahmaiah [dot] v [at] ecgc [dot] in	209/A-1, First Floor, V E Road, Bank of Baroda Upstairs, Near Sugam Hotel, Tuticorin-628003, Tamil Nadu
  27	Chennai South Branch	Mrs. Shanthini Shridhar	shanthini [dot] shridhar [at] ecgc [dot] in	Sarayu Park, #15 - Second Main Road, New Colony, Chromepet, Chennai 600 044
  28	Karur Branch	Shri Nilesh Tiwari	nilesh [dot] tiwari [at] ecgc [dot] in	#21-L , 3 Rd Floor , Kvr Complex , 80Ft Road , Sengunthapuram, Karur - 639002
  29	Bangalore Branch	Shri Gaurav Tiwari	gaurav [dot] tewari [at] ecgc [dot] in	Raheja Towers, 11th Floor, East Wing, 26, M.G. Road, Bengaluru - 560 001
  30	Kochi	Shri Varanasi Sreenivasa Rao	sreenivasa [dot] rao [at] ecgc [dot] in	HDFC House, 2nd Floor, Ravi Puram Junction, M.G. Road, Ernakulam, Kochi - 682 015
  31	Hyderabad Branch	Shri Amlendu Bipul Mishra	amlendu [dot] bipulmishra [at] ecgc [dot] in	ECGC Ltd., HACA Bhavan, 2nd Floor, Opposite Public Gardens, Saifabad, Hyderabad 500 004
  32	Visakhapatnam Branch	Shri Chirantan Dutta	chirantan [dot] datta [at] ecgc [dot] in	1st Floor, Shankar Plaza, Opp. Shankaramattam Temple, Shankaramattam Road, Dwaraka Nagar, Visakhapatnam 530 016
  33	Guntur Branch	Shri Sirsendu Mukherjee	sirsendu [dot] mukherjee [at] ecgc [dot] in	Krishna Plaza, 2nd Floor, 26-21- 22, G T Road, Nagaram Palem, Guntur-522 004
  34	Kollam Branch	Shri G A E Moorthy	ga [dot] moorthy [at] ecgc [dot] in	Roshees Square Ashramam Road Uliyakovil East Asramam Kadappakada Kollam 691008
  35	Mangalore Branch	Shri Vikash Kumar Prasad	vikashkumar [dot] prasad [at] ecgc [dot] in	1st Floor, Essel Tower, Bunts Hostel Circle, Mangalore - 575003
  36	Northern Regional Office	Shri Amit Kumar, Deputy General Manager & Regional Manager	amit [dot] kumar [at] ecgc [dot] in	Block 3, Plate A, 4th Floor, NBCC Commercial Complex, East Kidwai Nagar, New Delhi- 110 023
  37	New Delhi Branch	Ms. Aarti Pandey	aarti [dot] pandey [at] ecgc [dot] in	NBCC Place, South Tower, 4th Floor, Pragati Vihar, Bhishma Pitamah Marg, New Delhi - 110 003
  38	West Delhi Branch	Shri Rakesh Mani Shukla	rakesh [dot] shukla [at] ecgc [dot] in	305-306, 3rd Floor, KLJ Tower (North), Netaji Subhash Place, Pitampura, New Delhi 110034
  39	Gurugram Branch	Mrs. Pujanjali Shekhar	pujanjali [dot] shekhar [at] ecgc [dot] in	Plot No. 470, Upper Ground Floor, Phase-V, Udyog Vihar, Gurugram- 122016
  40	Ludhiana Branch	Shri Rajneesh Kumar Sen	rajneesh [dot] sen [at] ecgc [dot] in	92, Suryakiran Complex, 2nd Floor, The Mall Road, P.O. Box No. 281, Ludhiana - 141 001
  41	Kanpur Branch	Shri Dhananjay Kumar Jha	dhananjay [dot] jha [at] ecgc [dot] in	14/147, Sky Lark, 3rd Floor, Chunniganj, P.O. Box No. 116, Kanpur - 208001
  42	Moradabad Branch	Shri Sandip Vyas	Sandip [dot] vyas [at] ecgc [dot] in	Pundit Shankar Dutt Sharma Marg, Civil Lines, Moradabad - 244 001
  43	Jalandhar Branch	Shri Bal Mukund	bal [dot] mukand [at] ecgc [dot] in	Office No.1, Ground Floor, Midland Financial Centre, Adjoining ICICI Bank, 21-22 G.T. Road, Jalandhar, Punjab- 144 001
  44	Jaipur Branch	Shri Aditya Singh	aditya [dot] singh [at] ecgc [dot] in	2nd Floor, Anand Bhawan, S C Road, Jaipur
  45	Faridabad Branch	Shri Prasanta Kumar Padhi	prasanta [dot] padhi [at] ecgc [dot] in	S.C.O -149, 2nd Floor, Sector-21C, Faridabad -121001 , Haryana
  46	Agra Branch	Shri Ashish Verma	ashish [dot] verma [at] ecgc [dot] in	Ecgc Limited, Agra Branch 4/S-109/S-211 2nd Floor, Corporate Park Behind Ashok Cosmos Mall Sanjay Place, Agra-282 002 (U.P.)
  47	Panipat Branch	Shri Kuldeep Singh	kuldeep [dot] singh [at] ecgc [dot] in	Malik Plaza, 1st Floor, G.T.Road, Panipat
  48	Noida Branch	Shri Ranvir Kishore	ranvir [dot] kishore [at] ecgc [dot] in	1121, 11th Floor, World Trade Tower (WTT), C-1, Sector 16, Noida, UP - 201 301
  49	Chandigarh Branch	Shri Bijaya Shankar Sahu	bijaya [dot] sahu [at] ecgc [dot] in	PHD Chamber House, 1st Floor, Sector 31- A, Chandigarh -160031.
  50	Jodhpur Branch	Shri Kalpataru Behera	kalpataru [dot] behera [at] ecgc [dot] in	178 "Narayanam" Second Floor, Upper Chopasani Road Near Bombay, Motor Circle, Jodhpur-342 003
  51	Srinagar Branch	Shri Rahul Sharma	rahul [dot] sharma [at] ecgc [dot] in	2nd Floor, J K Bank Building, Near Safina Plaza, Hari Singh High Street, Srinagar - 190001, Jammu & Kashmir

• You can also fill this Complaint Form .

Level 3:

• If your query is still not resolved or you are not satisfied with the resolution provided at above Levels, then you can escalate the issue to the Nodal Officers at the details given below:
  

  Sr No.	State	Ombudsman Office	Name	Contact No.	Mobile No.	Email
  1	Gujarat, Dadra & Nagar Haveli, Daman and Diu	Ahmedabad	Shri Saket Kumar, BM, Ahmedabad	079-27545446	9876183396	saket [dot] kumar [at] ecgc [dot] in
  2	Karnataka	Bengaluru	Shri Gaurav Tewari, BM, Bengaluru	080-25585375	9557736633	gaurav [dot] tewari [at] ecgc [dot] in
  3	Madhya Pradesh, Chattisgarh	Bhopal	Shri Vikash Kumar Patkar, BM, Indore	0731-2532129	9826259893	vikaskumar [dot] patkar [at] ecgc [dot] in
  4	Orissa	Bhubaneswar	Shri Pranav Kumar, BM, Bhubaneswar	0674-2547772	9655234437	kumar [dot] pranav [at] ecgc [dot] in
  5	Punjab, Haryana, Himachal Pradesh, Jammu & Kashmir, Chandigarh	Chandigarh	Shri Bijaya Shankar Sahu, BM, Chandigarh Branch	0172-5003629	8420992111	bijaya [dot] sahu [at] ecgc [dot] in
  6	Tamil Nadu, Pondicherry Town and Karaikal (which are part of Pondicherry)	Chennai	Shri Girish Kumar, BM, Chennai	044-42284488	9819810464	girish [dot] kumar [at] ecgc [dot] in
  7	Delhi	Delhi	Ms. Aarti Pandey , BM , New Delhi	011-49284011	9884830542	aarti [dot] pandey [at] ecgc [dot] in
  8	Assam, Meghalaya, Manipur, Mizoram,Arunachal Pradesh,Nagaland and Tripura	Guwahati	Shri Ankur Mondal, BM, Guwahati	0361-2635983	9681845169	ankur [dot] mondal [at] ecgc [dot] in
  9	Andhra Pradesh, Telangana, Yanam and Part Territory of Pondicherry	Hyderabad	Shri Amlendu Bipul Mishra, BM, Hyderabad	040-23210944	9920945848	amlendu [dot] bipulmishra [at] ecgc [dot] in
  10	Rajasthan	Jaipur	Shri Aditya Singh, BM, Jaipur	0141-2367297	9582771143	aditya [dot] singh [at] ecgc [dot] in
  11	Kerala, Lakshadweep, Mahe-a Part of Pondicherry	Ernakulam	Shri Varanasi Sreenivasa Rao, BM, Kochi	0484-2359324	8341626980	sreenivasa [dot] rao [at] ecgc [dot] in
  12	West Bengal, Sikkim, Andaman and Nicobar Islands	Kolkata	Shri Niraj Gupta , BM, Kolkata	033-40884921	7045794578	niraj [dot] gupta [at] ecgc [dot] in
  13	Districts of Uttar Pradesh : Laitpur, Jhansi, Mahoba, Hamirpur, Banda, Chitrakoot, Allahabad, Mirzapur, Sonbhadra, Fatehpur, Pratapgarh, Jaunpur,Varanasi, Gazipur, Jalaun, Kanpur, Lucknow, Unnao, Sitapur, Lakhimpur, Bahraich, Barabanki, Raebareli, Sravasti, Gonda, Faizabad, Amethi, Kaushambi, Balrampur, Basti, Ambedkarnagar, Sultanpur, Maharajganj, Santkabirnagar, Azamgarh, Kushinagar, Gorakhpur, Deoria, Mau, Ghazipur, Chandauli, Ballia, Siddharthnagar	Lucknow	Shri Dhananjay Kumar Jha, BM, Kanpur	0512-2533280	9987768980	dhananjay [dot] jha [at] ecgc [dot] in
  14	Goa, Mumbai Metropolitan Region, Excluding Navi Mumbai & Thane	Mumbai	Shri Rajesh Joshi, BM, Bandra	022-61448112	9004758714	rajesh [dot] joshi [at] ecgc [dot] in
  15	State of Uttaranchal and the Following Districts of Uttar Pradesh: Agra, Aligarh, Bagpat, Bareilly, Bijnor, Budaun, Bulandshahr, Etah, Kannauj, Mainpuri, Mathura, Meerut, Moradabad, Muzaffarnagar, Auraiya, Pilibhit, Etawah, Farrukhabad, Firozbad, Gautam Buddha Nagar, Ghaziabad, Hardoi, Shahjahanpur, Hapur, Shamli, Rampur, Kasganj, Sambhal, Amroha, Hathras, Kanshiram Nagar, Saharanpur	Noida	Shri Ashish Verma, BM, Agra	0562-2520165	9413857292	ashish [dot] verma [at] ecgc [dot] in
  16	Bihar, Jharkhand	Patna	Shri Mulidhar Mahto, BM, Varanasi	0542-2502534	9412236259	murlidhar [dot] mahto [at] ecgc [dot] in
  17	Maharashtra, Area of Navi Mumbai and Thane, Excluding Mumbai Metropolitan Region	Pune	Shri Papu Ranjan Sahoo, BM, Pune	020-25532881	9892785810	papu [dot] sahoo [at] ecgc [dot] in

• If your query is still not resolved within 30 days, then you can lodge your complaint online through:
  • Bima Bharosa Portal
  • Insurance Regulatory and Development Authority (IRDAI)
  • Council for Insurance Ombudsman (CIO)

Download Forms

Registered Office

ECGC Limited
ECGC Bhawan, CTS No.393,393/1 to 45,
M.V Road, Andheri East,
Mumbai - 400069, Maharashtra
Office Timing: 9:30am-5:30pm

Social Sites

• Facebook
• Twitter
• YouTube