Email

• customer [dot] first [at] indiafirstlife [dot] com (For Customer Care)

Important Links

• Customer Service
• Branch Locator
• For Unclaimed Amount
• For NRI Customers
• Feedback Form

SMS Service

• Send SMS Type: Fund <Policy Number> to 9244492444 from your registered mobile number.

Claim Process

• For any query related to claim process then you can via filling this Claim Request Form or contact Customer Support Center at the following details
  Contact No.: 18002098700
  Email: claims [dot] support [at] indiafirstlife [dot] com
• You can also visit to your nearest Branch Location .
• You can contact to the Nodal Officer/ District Claims Service Head at or District Claims Service Head at the details given below:
  

  Sr No.	Designation	Contact Details
  1	Nodal Claims Ocer	022-68570676
  2	District Claims Service Head	079-263138700, Email: swati [dot] agarwal [at] indiafirstlife [dot] com

• For more information related to Claim Process .

Grievance Redressal

Level 1:

• For any query/ complaint, you can contact at 18002098700 (Mon-Sat, 9am-7pm) or mail at customer [dot] first [at] indiafirstlife [dot] com .
• You can also visit to your nearest Branch Location .

Level 2 :

• If your query is not resolved within 14 days then you can contact to the grievance redressal offier via mailing at grievance [dot] redressal [at] indiafirstlife [dot] com.
• You can also contact to the grievance officers of your nearest branch at the details given below:
  

  Sr No.	Location	Name	Contact No.	Email	Address
  1	Bhubaneshwar	Anshuman Chatterjee	033-66348707	anshuman [dot] chatterjee [at] indiafirstlife [dot] com	BMC Bhawani Commercial Enclave, Block no.-2, 5th floor, Unit no.-4A&B, Sahid Nagar, Bhubaneswar -751 007
  2	Guwahati	Anshuman Chatterjee	033-66348707	anshuman [dot] chatterjee [at] indiafirstlife [dot] com	Royal Centre, Office No 305, G S Road, Bora Service, Guwahati 781007, Assam
  3	Kolkata	Anshuman Chatterjee	033-66348707	anshuman [dot] chatterjee [at] indiafirstlife [dot] com	3rd Floor, Satyam Tower, Kaikhali, VIP Road, Next to B.P. Poddar Institute of Management and Technology, Kolkata - 700052
  4	Patna	Anshuman Chatterjee	033-66348707	anshuman [dot] chatterjee [at] indiafirstlife [dot] com	Office no 5&6, 2nd floor, Orchid mall, Boring road, Opp AN college, Patna 800 013
  5	Mumbai	Pankaj Pareek	022-68570684	pankak [dot] pareek [at] indiafirstlife [dot] com	408, 4th Floor, Sai Infotech, Patel Chawk, Near Metro Station, R. B. Mehta Marg, Ghatkopar (E), Mumbai-400075
  6	Pune	Pankaj Pareek	022-68570684	pankak [dot] pareek [at] indiafirstlife [dot] com	2nd Floor, Gulmohar Plaza, Above ICICI Bank, I.T.I. Road, Aundh, Pune-411007
  7	Chandigarh	Preeti Chaudhary	011-69298700	preeti [dot] chaudhary [at] indiafirstlife [dot] com	Office no. 3, 2nd floor, Berkeley’s Square, Plot no. 24, Industrial area Phase 1, Chandigarh- 160 002
  8	Delhi	Preeti Chaudhary	011-69298700	preeti [dot] chaudhary [at] indiafirstlife [dot] com	Shop No-206-213, 2nd Floor Narain Manzil, Barakhamba road, Connaught Place, New Delhi 110 001
  9	Ludhiana	Preeti Chaudhary	011-69298700	preeti [dot] chaudhary [at] indiafirstlife [dot] com	SCO- 123 5th Floor, Feroze gandhi Market, Ludhiana, Punjab - 141001
  10	Bangalore	Rekha Jawalkar	080- 68280100	rekha [dot] jawalkar [at] indiafirstlife [dot] com	27/7, "Professional Court ,15th cross, Jayanagar 3rd Block, Above HDFC Bank, Bangalore- 560011
  11	Rajahmundry	Rekha Jawalkar	080- 68280100	rekha [dot] jawalkar [at] indiafirstlife [dot] com	2nd Floor, Yasodhan, Danavaipeta, Rajahmundry - 533 103 Andhra Pradesh
  12	Vijayawada	Rekha Jawalkar	080- 68280100	rekha [dot] jawalkar [at] indiafirstlife [dot] com	D No:40-1-60, 3rd Floor, Chand Imperia, Opp. Eenadu Office, Near Benz Circle, M.G. Road, Vijayawada- 520010 Andhra Pradesh
  13	Visakhapatnam	Rekha Jawalkar	080- 68280100	rekha [dot] jawalkar [at] indiafirstlife [dot] com	D.No: 47-10-15(2), GF-3, Ground Floor, AG Avenue Building, Shop No-3, 2nd Lane, Dwarakanagar, Visakhapatnam- 530016 Andhra Pradesh
  14	Bhopal	Sanjeev Rana	0121-3072600	sanjeev [dot] rana [at] indiafirstlife [dot] com	Plot No-8, 3rd Floor Ranjeet Tower,MP Nagar Zone-2, Bhopal- 462011
  15	Indore	Sanjeev Rana	0121-3072600	sanjeev [dot] rana [at] indiafirstlife [dot] com	Princess Business Skyline, Office No.-206, Second Floor, Opposite Orbit Mall, Vijay Nagar, Indore (MP) -452010
  16	Jaipur	Sanjeev Rana	0121-3072600	sanjeev [dot] rana [at] indiafirstlife [dot] com	301, 3rd Floor, Riddhi Tower SB 57, Opp SMS Stadium, Jaipur, Rajasthan-302015
  17	Udaipur	Sanjeev Rana	0121-3072600	sanjeev [dot] rana [at] indiafirstlife [dot] com	Office No 203, Icon Tower, 2nd Floor, Madhuban, Udaipur, Rajasthan - 313001
  18	Chennai	Selvakumaran Annappan	044-61216200	selvakumaran [dot] annappan [at] indiafistlife [dot] com	New No. 14, Old No. 83,TSS Plaza, 1st Floor,Arcot Road, Vadapalani,Chennai-600026
  19	Cochin	Selvakumaran Annappan	044-61216200	selvakumaran [dot] annappan [at] indiafistlife [dot] com	1st floor, Palakat's Building, Thykoodam NH- 47, Vytilla, Kundanoor bypass road, Cochin - 682 019
  20	Hyderabad	Selvakumaran Annappan	044-61216200	selvakumaran [dot] annappan [at] indiafistlife [dot] com	3rd Floor, Keerthi & Pride Towers, Road No. 2, Banjara Hills, Hyderabad-500034 Telangana
  21	Warangal	Selvakumaran Annappan	044-61216200	selvakumaran [dot] annappan [at] indiafistlife [dot] com	7 & 8, 1st Floor, Kandakatla Gateway, Kakatia University Cross Road, Hanamkonda, Warangal - 506 009 Telangana
  22	Ahmedabad	Swati Agarwal	079-26318700	swati [dot] agarwal [at] indiafirstlife [dot] com	206/207, Zodiac Plaza, Near Nabard Flats, Opp. Shambhu Coffee Bar, H L Commerce College Road,Ahmedabad- 380009
  23	Baroda	Swati Agarwal	079-26318700	swati [dot] agarwal [at] indiafirstlife [dot] com	302, K.P.Infinity,Opp YES Bank,Natubhai Circle,Race course main road, Baroda- 390007
  24	Surat	Swati Agarwal	079-26318700	swati [dot] agarwal [at] indiafirstlife [dot] com	304,Titanium Square, Adajan,Pal-Hajira Road,Surat- 395009
  25	Bareilly	Vikash Gupta	0522-6668714	vikash [dot] gupta [at] indiafirstlife [dot] com	Office no.2 [rear side], 2nd floor, A 2 Square, 154 A, Civil lines, Opp. D M Residence, Bareilly - 243 001 (Uttar Pradesh)
  26	Gorakhpur	Vikash Gupta	0522-6668714	vikash [dot] gupta [at] indiafirstlife [dot] com	Shop no 14&15, 3rd floor, Cross Mall, Bank road, Golghar, Gorakhpur-273 001 (Uttar Pradesh)
  27	Kanpur	Vikash Gupta	0522-6668714	vikash [dot] gupta [at] indiafirstlife [dot] com	301, 3rd floor, Krishna Tower, Civil lines, Kanpur-208 001 (Uttar Pradesh)
  28	Lucknow	Vikash Gupta	0522-6668714	vikash [dot] gupta [at] indiafirstlife [dot] com	IInd Floor Cyber Tower, Vibhuti Khand, Gomti Nagar, Lucknow- 226010 (Uttar Pradesh)

Level 4 :

• If you are not satisfied with the resolution given at the above levels within 14 days then you can contact at the details given below:
  IRDAI Grievance Call Centre (IGCC): 155255, 18004254732
  Email: complaints [at] irda [dot] gov [dot] in
  Address:Consumer Affairs Department Insurance
  Regulatory and Development Authority of India,
  Sy. No. 115/1, Financial District, Nanakramguda
  Gachibowli, Hyderabad- 500032, Telangana
  Fax No.: 040-66789768
  
• If your are still not satisfied, then you can lodge your complaint online through Bima Bharosa or through Insurance Regulatory and Development Authority of India (IRDAI) .
• You also can lodge your complaint online through Council for Insurance Ombudsmen (CIO) or visit CIO Centres .

Download Forms

Address

IndiaFirst Life Insurance Company Limited,
12^th and 13^th Floor, North [C] wing, Tower 4, Nesco IT Park,
Nesco Center, Western Express Highway,
Goregaon (East), Mumbai - 400063.

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