Home › A › Aviva Life Insurance Customer Care No. 1800 103 7766

Aviva Life Insurance Customer Care No. 1800 103 7766

Updated on Thursday, 4 June 2026 - 5:37pm
Organization: 
Toll free Number(s): 
  • 1800 103 7766 (For Customer Support, Mon-Sat, 9am-6pm)
  • 1800 180 2266 (Alternate Customer Support, Mon-Sat, 9am-6pm)
  • 1800 103 8000 (For Kerela Users)
All India Number(s): 
  • 0124-270 9046 (For General Query)
  • 7677 5767 75 (For Missed Call Support)
Website: 
Official Website
iOS App: 
Aviva Wellness360
Android App: 
Aviva Wellness360

IVRS Menu: 1800 103 7766/ 0124-270 9046

Select your preferred language

  • Press 1: If you are an existing customer and wish to buy an aviva policy
    • Press 1: To buy a policy
    • Press 2: If you want to pay your premium or have any query regarding premium payment
    • Press 3: To intimate a debt or rider claim
    • Press 4: To enquire about unclaimed fund in your policy
    • Press 5: For any other query regarding your policy
  • Press 2: If you are an agent

Email

  • customerservices [at] avivaindia [dot] com (For Customer Care)
  • seniorcitizen [at] avivaindia [dot] com (For Senior Citizen Support)

Important Links

SMS Service

  • SMS "AVIVA" to 5676737 from your registered mobile number.

Important Contact Details

Sr No. Service Contact No. Email
1 For General Query 0124-2709000, 0124-2709046 customercare [at] avivaindia [dot] com
2 For Partners 18001802111 weconnect [at] avivaindia [dot] com

Claim Process

  • For any query related to claim process, you can contact 18001037766, or mail at claims [at] avivaindia [dot] com
  • You can also make a claim request via filling this Claim Forms .
  • To file a claim you can fill this Form .
  • For third party insurance company you can contact on the details mentioned below:
    Company: Medi Assist Insurance (TPA) Pvt Ltd
    Contact No.: 18004259499, 080-26584811
    Email: info [at] mediassistindia [dot] com
  • For more information, please read .

For Complaint

Level 1

  • For any query/complaint, you can contact at 18001037766, 9999346907 (Mon-Fri, 9am-6pm) or mail at customerservices [at] avivaindia [dot] com , complaints [at] avivaindia [dot] com .
  • You can also fill this Complaint Form or you may also visit to your nearest Branch Location .

Level 2

  • If your query is not resolved, then you may also approach to the Officers at the details given below:
    Sr No. Designation Contact No. Email
    Address: 401-A, 4th Floor, Block A, DLF Cyber Park,
    Sector20, NH- 8, Gurugram, Haryana - 122016
    1 Complaint Redressal Officer 0124-2709000 cro [at] avivaindia [dot] com
    2 Grievance Redressal Officer 9999346907 gro [at] avivaindia [dot] com
  • You can also contact to the Grievance Redressal Officers (GRO) at the details mentioned below:
    Sr No. Location Name Designation Mobile No. Email
    East
    1 Agartala Krishna Das Deputy Manager 7005845806 krishna [dot] das [at] avivaindia [dot] com
    2 Bhubanehwar Bhupesh Kumar Samantaraya / Pravat Pattnaik Deputy Manager / Sr. Executive 9337393609, 9937626737 bhupesh1 [dot] samantaraya [at] avivaindia [dot] com , pravat [dot] pattnaik [at] avivaindia [dot] com
    3 Guwahati Ratan Saikia / Mintu Kumar Duttasarma Assistant Manager / Assistant Manager 9864024672, 7578011424 ratan [dot] saikia3 [at] avivaindia [dot] com , mintu [dot] duttasarma2 [at] avivaindia [dot] com
    4 Jorhat Dipak Nath Deputy Manager 9706062787 dipak [dot] nath [at] avivaindia [dot] com
    5 Kolkata Prasim Majumder / Sanjit Ghosh Deputy Manager / Sr. Executive 9875467042, 9831447264 prasim [dot] majumder [at] avivaindia [dot] com , sanjit [dot] ghosh [at] avivaindia [dot] com
    6 Kolkata Abhishek Chakraborty / Krishna Das Executive / Assistant Manager 9851001515, 8927039198 abhishek [dot] chakraborty [at] avivaindia [dot] com , krishna [dot] das2 [at] avivaindia [dot] com
    7 Patna Abhishek Kumar / Vikash Kumar Sr. Executive / Sr. Executive 9304019416, 7909096051 abhishek [dot] kumar3 [at] avivaindia [dot] com , vikash [dot] kumar4 [at] avivaindia [dot] com
    8 Ranchi Amit Kumar Deputy Manager 9350933300 amit [dot] kumar4 [at] avivaindia [dot] com
    West
    9 Ahmedabad Nitin Kumar  Tiwari Assistant Manager 9408016481 nitin [dot] tiwari [at] avivaindia [dot] com
    10 Ahmednagar Sachin S Bhagwat Assistant Manager 9552553551 sachin [dot] bhagwat [at] avivaindia [dot] com
    11 Aurangabad Nilesh Baidukar Deputy Manager 9823799694 nilesh [dot] baidukar [at] avivaindia [dot] com
    12 Kolhapur Mahendra Porlekar Sr. Executive 9595014949 mahendrashrikant [dot] porlekar [at] avivaindia [dot] com
    13 Mumbai (Ghatkopar) Bhagyashree Patil Sr. Executive 9867383311 bhagyashree [dot] patil1 [at] avivaindia [dot] com
    14 Mumbai (Thane) Prabhakar Sunil Yadav Sr. Executive 9356466841 prabhakar [dot] yadav [at] avivaindia [dot] com
    15 Mumbai Vikas Pandurang Maner Deputy Manager 9869247551 vikas [dot] maner [at] avivaindia [dot] com
    16 Mumbai Rahul Solanki Assistant Manager 7208501239 rahul [dot] solanki [at] avivaindia [dot] com
    17 Nagpur Ghanshyamdas Gupta Assistant Manager 9175047246 ghanshyam [dot] gupta [at] avivaindia [dot] com
    18 Mumbai Darshana Pravin Ichake Sr. Executive 9867244039 darshana [dot] ichake [at] avivaindia [dot] com
    19 Nashik Shubham Rambhau Jagtap Sr. Executive 8975849233 shubham [dot] jagtap [at] avivaindia [dot] com
    20 Pune Garad Haribhau Bhanudas Sr. Executive 7972688626 garad [dot] hari [at] avivaindia [dot] com
    21 Pune Saroj Vishwakarma Assistant Manager 9718717778 saroj [dot] vishwakarma [at] avivaindia [dot] com
    22 Surat Nirali Nimish Shah Sr. Executive 9601018679 nirali [dot] shah [at] avivaindia [dot] com
    23 Vadodara Bhavik Shukla Assistant Manager 9428520001 bhavik [dot] shukla [at] avivaindia [dot] com
    North
    24 Chandigarh Meenu Singh Deputy Manager 9915271391 meenu [dot] singh [at] avivaindia [dot] com
    25 Delhi Mohit Nager , Raman Yadav Assistant Manager / Assistant Manager 9599250106, 8368509589 mohit [dot] nager [at] avivaindia [dot] com , raman [dot] yadav [at] avivaindia [dot] com
    26 Delhi (Janakpuri) Avinash  / Praveen Mishra Executive / Executive 9805684823, 9871035223 avinash [at] avivaindia [dot] com , t_praveenk [at] avivaindia [dot] com
    27 Gurgaon Shubham Sharma / Satish Kumar Sr. Executive / Executive 9540980491, 9416329539 shubham [dot] sharma [at] avivaindia [dot] com , satish [dot] kumar1 [at] avivaindia [dot] com
    28 Jaipur Neha Jangir Sr. Executive 6378679535 neha [dot] jangir [at] avivaindia [dot] com
    29 Amritsar Deepanshu Khanna Deputy Manager 9915535715 deepanshu [dot] khanna [at] avivaindia [dot] com
    30 Dehradun Deepak Thapliyal Deputy Manager 7895414672 deepak [dot] thapliyal [at] avivaindia [dot] com
    31 Haldwani Rohit Baliyan Sr. Executive 8750262336 rohit [dot] baliyan2 [at] avivaindia [dot] com
    32 Delhi Sanjeev Kumar / Prince Sr. Executive / Sr. Executive 7678667350, 9650810813 sanjeev [dot] kumar6 [at] avivaindia [dot] com , prince1 [at] avivaindia [dot] com
    33 Jalandhar Pooja Executive 7888678951 pooja [dot] 1 [at] avivaindia [dot] com
    34 Jammu Kajal Sharma Sr. Executive 9796241147 kajal [dot] sharma [at] avivaindia [dot] com
    35 Kanpur Anupam Kumar Deputy Manager 6386895120 anupam [dot] kumar [at] avivaindia [dot] com
    36 Lucknow Satya Prakash / Sandeep Madhukar Assistant Manager / Sr. Executive 9005770862, 9984541220 satya [dot] prakash4 [at] avivaindia [dot] com , sandeep [dot] madhukar [at] avivaindia [dot] com
    37 Ludhiana Harshdip Singh Executive 7528916824 harshdip [dot] singh [at] avivaindia [dot] com
    38 Noida Amit Kumar / Jobi Pv Assistant Manager / 9891226462 amit [dot] kumar8 [at] avivaindia [dot] com
    39 Delhi Rahul Chauhan Sr. Executive 9953583685 rahul [dot] chauhan [at] avivaindia [dot] com
    40 Bhopal Alok Jangle Deputy Manager 9302333353 alok [dot] jangle [at] avivaindia [dot] com
    41 Indore Jitendra Sharma Executive 7770940477 jitendra [dot] sharma1 [at] avivaindia [dot] com
    42 Delhi Ash Mohd Sr. Executive 7503237950 ash [dot] mohd [at] avivaindia [dot] com
    South
    43 Chennai G.Adinarayana / Jerom S Assistant Manager / Executive 9884679502, 8526832517 g [dot] adinarayana [at] avivaindia [dot] com , jerom [dot] s [at] avivaindia [dot] com
    44 Hyderabad Allaparthi Lakshmana Bhargav / Gadamsetty V Rajesh Deputy Manager / Sr. Executive /Assistant Manager 7306777709, 9052611647 allaparthi [dot] bhargav [at] avivaindia [dot] com , g [dot] rajesh [at] avivaindia [dot] com
    45 Chennai P.Ani Kumar Deputy Manager 9840055244 p [dot] anikumar [at] avivaindia [dot] com
    46 Bangalore Nayanashree D S Executive 9535543488 nayanashree [dot] s [at] avivaindia [dot] com
    47 Coimbatore Gunasekar C Assistant Manager 9585337404 gunasekar [dot] c [at] avivaindia [dot] com
    48 Vishakhapatna Kajuluri Lakshmi Executive 9959227220 kajuluri [dot] lakshmi [at] avivaindia [dot] com

Level 3:

Download Forms

Office Addresses

Email: nridesk [at] avivaindia [dot] com (For NRI Queries)

Sr.No. Office Address
(Aviva Life Insurance Company India Ltd.)
1 Registered Office 2nd floor, Prakashdeep Building, 7 Tolstoy Marg, New Delhi - 110001 Delhi, India
2 Corporate Office 401-A, 4th Floor, Block A, DLF Cyber Park, Sector-20, NH-8, Gurugram, Haryana-122 016, India.

Social Sites