Email

• care [at] edelweisslife [dot] in (For Customer Care)
• onlinesupport [at] edelweisslife [dot] in (For Online Support)

Important Links

• Customer Service/ Branch Locator
• Frequently Asked Questions

Claim Process

• For any query related to claim process, you can contact at 18002121212, mail at claims [at] edelweisslife [dot] in or you can fill this Claim Request Form or visit your Nearest Branch .
• You can also contact to the Nodal Officers at the details given below:
  

  Sr No.	State/District	Designation	Name	Contact No.	Email
  1	Odisha	State Nodal Officer	Vivekananda Kh	9677899426	vivekananda [dot] kh [at] edelweisslife [dot] in
  2	All Districts	District Nodal Officer	Renith R	9746888492	renith [dot] r [at] edelweisslife [dot] in

• For more information related to Claim Process .

Grievance Redressal

Level 1

• For any query/complaint, you can contact at the details given below:
  Contact No.: 18002121212 (Mon-Sat, 10am-7pm)
  WhatsApp No.: 9833521212
  Email: complaints [at] edelweisslife [dot] in , care [at] edelweisslife [dot] in
• You can also fill this Complaint Form or you can visit to your nearest Branch Location .

Level 2

• If your query is not resolved, then you can also contact to the Grievance Redressal Officer (GRO) at the details given below:
  Contact No.: 022-71013322 (Mon-Fri, 10am-7pm)
  Email: gro [at] edelweisslife [dot] in

Level 3

• If your are still not satisfied, then you can lodge your complaint online through Bima Bharosa or through Insurance Regulatory and Development Authority of India (IRDAI) .
• You also can lodge your complaint online through Council for Insurance Ombudsmen (CIO) or visit CIO Centres .

Download Forms

Registered / Corporate Office

Edelweiss Life Insurance Company Ltd,
6^th Floor, Tower 3, Wing B, Kohinoor City,
Kirol Road, Kurla (W), Mumbai - 400070
Fax No.: 022-71004133

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