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Kotak Life Insurance Customer Care No. 1800 209 8800
Updated on Wednesday, 10 December 2025 - 12:23pm
Organization:
kotaklife.com Toll free Number(s):
- 1800 209 8800 (For Customer Support, Mon-Sat, 8am-10pm)
- 1800 120 7856 (For Group Insurance Plans, 10am-6pm)
All India Number(s):
- 932 100 3007 (For WhatsApp Support)
Website:
Official Website
iOS App:
HappyYou by Kotak Life
Android App:
HappyYou by Kotak Life IVRS Menu: 1800 209 8800
Select your preferred language
- Press 1: For information on existing policy or proposal
- Press 2: For information on products and to apply for a new policy
- Press 3: If you are a life advisor
- Press 4: To know the status of your claim
Important Links
Important Contact Details
| Sr.No. | Service | Contact Details |
|---|---|---|
| 1 | For Spurious Phone Calls And Fictitious / Fraudulent Offers | kli [dot] riskcontrol [at] kotak [dot] com |
| 2 | For Buying Term Insurance Online | 022-65817000, kli [dot] einsurance [at] kotak [dot] com |
| 3 | For Claims | kli [dot] claimsmitra [at] kotak [dot] com |
| 4 | For Group Insurance Plans | corporate [dot] solutions [at] kotak [dot] com |
Claim Process
- For any query related to claim process you can mail at kli [dot] claimsmitra [at] kotak [dot] com .
- To track your claim status send a "Hi" to the WhatsApp Number 9321003007.
- To file a claim kindly fill this Form
- You can Update or Track your claim by filling these forms.
- For more information please read .
Grievance Redressal
Level 1:
- For any complaint you can contact the customer support at the details given below:
Contact No.: 18002098800, 9321003007 (WhatsApp Support)
Email: kli [dot] grievance [at] kotak [dot] com (Senior Citizen) - You can also fill this Complaint/Query Form .
- You will receive a resolution within 14 days.
Level 2:
- If your query is still not resolved or you are not satisfied with the resolution provided at Level 1 then you can escalate the issue to the Senior Grievance Officer at the details given below:
Email: kli [dot] grievance [at] kotak [dot] com
Address: Kotak Mahindra Life Insurance Company Ltd.,
9th Floor, Intellion Square (Bldg No. 4), Infinity IT Park, Gen. AK Vaidya Marg,
Malad East, Mumbai - 400 097 - You will receive a response within 7 days.
Level 3:
- If your query is still not resolved or you are not satisfied with the resolution provided at Level 2 then you can escalate the issue to the Customer Care Head/Chief Grievance Redressal Officer by mailing at kli [dot] chiefgro [at] kotak [dot] com .
- If your query is stll not resolved then you can contact the grievance officers at the details given below:
Sr. No. State City Branch Manager Name Contact No. Address East 1 West Bengal Asansol Saswata Ghosh 9775303999 259/A, 2nd Floor, Murgasol Complex, GT Road, Murgasol, Asansol, WB, 713303 2 Odisha Balasore Rajeev Mohanty 06782-261007,
99370693483rd Floor, Sahoo Complex, F.M. Golai, Bhaskarganj, Balasore - 756001, 3 West Bengal Kolkata Suranjan Bhattacharya 7686926987 1st Floor, 10 Jessore Road (South), Dakshin Para, Barasat, Kolkata, West Bengal - 700124 4 West Bengal Bardhaman Dibyendu Mukhopadhyay 9732101720 Unit No - 306, 4th Floor Vaibhav Mansion, Bardhaman 5 Odisha Bhubaneswar Raghunath Panigrahi 9937042245 3rd Floor, Narula Complex, Kharvel Nagar, Janpath, Bhubaneswar - 751001 6 Odisha Bhubaneswar Raman Sahu 9439811983 3rd Floor, Radhika Complex, Cuttack Road, Jharpada, Bhubaneswar - 751006 7 Odisha Bhubaneswar Suprabha Rath 9776037214 1st Floor, Plot No-130, Bomikhal, Cuttack Road, Bhubaneswar, Khurda, Odisha, Pin-751006 8 Odisha Cuttack Shibaprasad Behera 9075094799 2nd floor, Above Bandhan Bank, Unit No. 38, Arunodaya Nagar, Link Road, Cuttack-753012 9 Odisha Cuttack Basant Nayak 9937008717 Room No-29, 2nd Floor, Kailash Plaza, Near Nishamani Hall, Link Road Cuttack-753012, Tel-06712367203 10 West Bengal Kolkata Punit Rawat 9831161446 69 Ganesh Chandra Avenue, 2nd Floor, Kolkata-700013 11 Jharkhand Dhanbad Sujoy Biswas 9771491710 Room No- 213 (A) & (B), Ozone Plaza Mall, 2nd floor, Bank More, Dhanbad-826001 12 West Bengal Durgapur Shekhar Chatterjee 8637536779 2nd floor, Karukrit building, 10th Nazrul Sarani, City Centre, Durgapur- 713216 13 West Bengal Kolkata Sushanta Talapatra 9830229664 1st Floor, Millennium Tower, 237 NSC Bose Road, Bansdroni, Kolkata - 700047 14 West Bengal Howrah Sonali Chakraborty 9830998122 49, Dobson Road, 3rd Floor, Above Bhikharam Chandmal Bhujiawal Shop, Howrah, West Bengal-711101 15 Jharkhand East Singhbhum Bikash Kumar 8959197999 4th Floor Roshan Tower, Bistupur, Jamshedpur 831001, Jharkhand India 16 West Bengal Kolkata Shubhra Shahi 9593200800 190/B, Manicktala Main Road, Kakurgachi Kolkata-700054 17 West Bengal Paschim Midnapore Supam Das 9732422085 Kharagpur Branch (KH-1E), Atithi Guest House, 1st Floor, Inda, O.T. Road, Kharagpur-721305 18 West Bengal Kolkata Kuljit Singh Walia 8420941446 1st Floor, Shantiniketan, 233/1, NSC Bose Road, Kolkata-700047 19 West Bengal Kolkata Kavita Ghosh 8210609369 The Willow Tower, 115A Raja Ram Mohan Roy Road, Kolkata - 700008 20 West Bengal Kolkata Niladri Nag 9830597997 2nd Floor, “Spencer Mall”, Situated at 145 Rashbehari Avenue, Kolkata - 700029 21 West Bengal Kolkata Amitava Roy Chowdhury 9830991770 43, Ashutosh Choudhury Avenue, Sunny Tower, Kolkata - 700019 22 West Bengal Kolkata Amlan Chatterjee 9836106532 Kanak Building, 1st floor, 41 Chowringhee Road, Kolkata - 700071 23 West Bengal Kolkata Sanjoy Dey 9831815248 1st Floor, 1, Shakespeare Sarani, Airconditioned Market, Kolkata - 700071 24 Bihar Patna Amit Vatsyayan 9934358660 Unit No. 4006, 4th Floor Grand Plaza Frazer Road, Patna - 800001 25 West Bengal Kolkata Amit Majhi 9831177665 1st Floor, Zenith, Municipal Premises No.9, Shyama Prasad Mukherjee Rd, Bakul Bagan, Bhowanipore, Kolkata, West Bengal 700025| 26 Jharkhand Ranchi Rakesh Mishra 9430789177 5th Floor Arjan Palace, Main Road Ranchi Near Overbridge Ranchi-834001 Jharkhand 27 West Bengal Kolkata Prasenjit Dutta 9830853030 Merlin Links 2nd Floor, 166B S P Mukherjee Road Kolkata-700026 28 Odisha Sundargarh Amiya Mallick 9437407597 1st floor, Tulasi Complex, Situated at Panposh Road, Opp Amritgunga, Rourkela -769004, Odisha 29 West Bengal Hooghly Biplob Goswami 9903827890 SRPL Towers, 23, B.P.Dey Street, 2nd Floor, Serampore, Hooghly - 712201 30 West Bengal Kolkata Krishnendu Das 9830218862 25 Bhupendra Bose Avenue, Seacom Sarvottam, 4th floor, Shyambazar, Kolkata - 700004 31 West Bengal Kolkata Kaushik Nandy 9836146928 Uttarapan Complex, P44-CIT Road, Scheme-7M, Ultadanga, Kolkata - 700054 32 West Bengal Contai Kalyanasis Dasmahapatra 9735601775 2nd Floor, Sri Hari Complex, Ward No 8, Mecheda Bypass Road, Serpur Etwaribar, Near Axis Bank, Contai, West Bengal 721401 33 West Bengal Kolkata Dipankar Das 9051121444 4th Floor, above Bandhan Bank, near 8B Bus Stand, Opposite to Jadavpur University Gate No.4,6 Raja S.C.Mullick Road, Kolkata-700032 34 West Bengal Kolkata Vivek Agarwal 9836140401 180, Dum Dum Road Nagerbazar, Kolkata - 700028 35 West Bengal Kolkata Abhishek Lal 8910279727 2nd Floor, Unit No. N/210B, “Ideal Plaza”, Situated at 11/1 - Sarat Bose Road, Sreepally,Bhowanipore, Kolkata - 700020 36 West Bengal Kolkata Ratnadip Chowdhury 9732544730 2nd floor, Shreeram Chambers, 3/1, R N Mukherjee Road, Kolkata-700001 37 Bihar Patna Brajbhushan Pathak 9334834167 Kotak Life Insurance Co. Ltd. Unit No. 102, 1st floor, NP Tower, Kankarbagh, Main Road Patna Bihar 800020 38 West Bengal Kolkata Supriya Goswami 9475546039 Kotak Life Insurance Co. Ltd. 1st Floor, Star Avenue, 43D, Block C, New Alipore, 62 Bankim Mukherjee Sarani, Kolkata 700053 39 West Bengal Kolkata Jashavant Kumar Jayant 9343665506 6th Floor, Banik Tower, 26 Hindustan Park, Gariahat Crossing, Kolkata - 700029 Delhi & Rajasthan 40 Delhi New Delhi Himanshu Chadha 9971047105 Unit no 1006 to 1008, 10th floor, "Ambadeep Building" 14 Kasturba Gandhi Marg, New Delhi-110001 41 Delhi New Delhi Rajeev Dhingra 9811704301 Wadhera Tower, 2nd Floor, Above Kotak Bank, DDA Market, I.P. Extension, New Delhi - 110092 42 Uttar Pradesh Ghaziabad Shiv Sharma 9667845269 C-53C, 1st Floor, RDC, Raj Nagar District center, Opposite India Oil Petrol Pump, Ghaziabad -201001 43 Delhi Delhi Anand Kumar 9999088889 Himalaya House, Unit No-E2A, E2B, E2C & E2D, UGF K.G.Marg CP Delhi-110001 44 Delhi Delhi Harish Arora 9873089492 1st & 2nd Floor, Plot No. 40, Central Market Building, Punjabi Bagh (West), Delhi-110026 45 Delhi New Delhi Ashu Sethi 9811770785 33 Community Center, 1st Floor, New Delhi - 110025 46 Haryana Gurgaon Ritesh Arora 9810265543 2nd Floor, JMD Regent Square, Opp Sahara Mall, M G Road, Gurgaon - 122001 47 Delhi East Delhi Preet Verma 9810775561 Plot no 7 Roots Tower 8th Floor Laxmi Nagar Delhi 110092 48 Delhi South Delhi Anand Kumar 9873569789 DLF PRIME Tower, 614-615, 6th Floor, Okhla Phase-1, Okhla Industrial Area, Near Honda Chowk, New Delhi, Pin code- 110020 49 Haryana Faridabad Manish Sharma 9899602029 SCO 99 Second Floor Sector 16 Above IDBI Bank Faridabad 50 Uttar Pradesh Noida Ram Sagar 9810858598 Unit No 202, 2nd Floor, Som Dutt Tower, Sec18, Noida 201301 UP 51 Delhi Nehru Place Sumit Das 9873722174 Hemkunt chamber Flat No 101, 102, 103, 104. 1st floor Nehru place, New Delhi 19 52 Delhi Janakpuri Harpreet Singh Sokhi 9910245245 B-1 janakpuri Delhi C 31 Ist and 2nd Floor Community Center Janak Puri Nr. Janak Cinema New Delhi 110058 53 Delhi Janakpuri Deepak Sharma 9999380091 C-31 Janakpuri Delhi C 31 Ist and 2nd Floor Community Center 54 Delhi Pitampura Sonia Chhabra 9650063111 701-704, 7th Floor, P.P Tower, N.S.P Pitampura Delhi-110034 55 Delhi Bhikaji Mr. Sadananda Mazumdar 7631999398 Shop No - SU 12 and SU 13, Upper Ground Floor, Bhikaji Cama, New Delhi - 110021 56 Delhi New Delhi Deepak Sharma 9999457320 Unit No: 501 & 502, V-4 Tower, Plot No: 14, Karkardooma Community Centre, Delhi 110092 57 Uttar Pradesh Noida Sudish Prasad 9555821901 Unit No. 701 & 702, 7th floor, Ocean Heights, K-4, Sector-18, Noida, Uttar Pradesh - 201301 58 Delhi Jhandewalan Brijesh Singh 9136975328 2nd Floor, TLD House, Plot no E-2/28, Jhandewalan, New Delhi - 110055 59 Delhi Model Town Biswadeep Mukherjee 9830880306 Upper Ground (Grd Flr), Plot no B-2, Derawal Nagar, Near Model Town Metro Station New Delhi- 110009 60 Haryana Faridabad Amitesh Jha 9313306139 1st Floor, SCO.No.2, Sector 16, Faridabad, Haryana - 121002 61 Delhi Delhi Bambam Karak 9999177701 1st Floor, “W2/6”, West Patel Nagar, New Delhi - 110008 For more information please read . - You will receive a response within 10 days
Level 4:
- If your are still not satisfied, then you can lodge your complaint online through Bima Bharosa or through Insurance Regulatory and Development Authority of India (IRDAI) .
- You can also lodge your complaint online through Council for Insurance Ombudsmun (CIO) or visit CIO Centres .
Download Forms
Offices Address
| Sr.No. | Offices | Address | |
|---|---|---|---|
| 1 | Registered Office | kli [dot] corporate-solutions [at] kotak [dot] com | 8th floor, plot C-12, G-Block, BKC, Bandra (E), Mumbai- 400051, India |
| 2 | Corporate Office | - | 4th Floor, Vinay Bhavya Complex 159 A, CST Road, Kalina Santa Cruz (E), Mumbai-400098 |
Comments
Policies without information
Subject: Policy Numbers CD000002_MUMHL19000769_22 6570_B, GA000267_MUMHL19000769_226570 & CD000002_MUMHL19000769_22 6570_G
I have taken a loan from L&T Housing Finance Limited for a purchase of Property in mumbai. L&T Housing finance sanctioned me 83 Lakhs loan out of which 70 Lakhs disbursed. They(L&T Housing Finance) taken a insurance on loan for us from Kotak Life Insurance. L&T Housing finance didn’t conveyed the terms and conditions of the policy. We never met any Kotak employee before taking policy. We received the policy from Kotak on 6th of July. We read the terms and condition of the property which we are not agreed with.
Even before receiving the policy document we had approached L&T to cancel the insurance because its seems the policy is not going with our financial budget and give us some policy which is affordable. L&T RM made us promise that she will cancel the policy in free lookup period once the policy document arrive and we will get the full refund after deducting the some charges.
We approached and had a meeting couple of time with L&T Housing Finance regarding cancellation of this policy but they always postpone my case to cancel in future but not today but I want policy to get cancel in the period of free lookup as I wanted full refund. I have also registered the complaint with L&T Housing finance.
My mother is cancer patient and 51 years old . Still Kotak and L&T issued policy on my mother. She can’t walk and sit for longer time. She went to the L&T Housing Finance for the request to cancel the policy. They made her sit for around 1 hour to get talked saying the manager is not here and there and made her wait. After meeting they promised to cancel the policy but next day they again they said policy can’t be cancelled. And to wait fro 1-2 month to get it process if she still wants to cancel.
With no strong response from L&T housing Finance my mother(a cancer patient and a 50 year old) went to Kotak Life insurance branch in Chembur, Mumbai on July 11 2019. We met Mr.Iyer and he promised to get it solved and he gave number and email id of Mr. Arbaaz Shaikh. We mailed Mr. Arbaaz Shaikh and L&T Housing Finance RM Nuzhat Ansari. I did not received any response from them. Again my mom had to call them and they didn’t responded the call. We called Mr. Arbaaz again next day he replied its in L&T Housing finance hand to cancel the policy. We mentioned there is nowhere in the policy return we have to take permission from L&T to cancel the policy. As policy said we have submitted the request to cancel the policy.
My Mother and my family Members are getting harassed from L&T for more than a months . My mom being a cancer patient have to visit everyones office now and then. All we want to cancel the policy in free look up period which is our rights as per IRDA. We also asked L&T Housing finance to take the policy which is affordable to us. We can’t pay the interest every month on the insurance of around 22 Lakh on my family. The interest separately coming around 19000 rupees per month on insurance on top of loan EMI of around fifty thousand. We already have huge treatment process for my mother and above that Housing loan and again above that Insurance interest L&T is putting on us. That interest is not refundable and Policy Premium is also get deduct when we close the policy which was not told to us before taking policy.
L&T RM and Manager don’t response to our call and and when do they talk rudely. They shout on my mother when she ask to cancel policy and give tiff reply and make her false promises. This is going on over a month. We mailed couple of time to L&T but they don’t reply back. They replied once on mailed with very unprofessional way.
My L&T Housing Loan id is MUMHL19000768 and L&T insurance on housing is MUMHL19000769
Policy Number CD000002 on name of Vikas Sharma and Kinjal Sharma
Policy Number GA00027 on name of Meena Sharma
We request you to cancel the policy as soon as possible and give relief to my family from such a burden. We will be very thankful to Kotak.
P.S. We are not able to get any strong response from anyone. We hope from Kotak to solve this as early as possible.
Without Consent Insurance Applied
Kotak Bank
Insurance Divsion
This is reference to the Loan Account No. GA000267, which I have taken home loan from L&Tbank for the Property I have chosen at Super Tech at Noida Extension.
But Sadly sad that without my consent a Huge Amount of Insurance has been put on it.
I am really not to going to pay that Insurance Amount as EMIs also has to pay with my limited budget (pre-decided)
you are being requested to please cancel my Insurance amount immediately and get the revised in your system with immeidate effect..
without consent , I already confirmed over the phone to person as well as Kotak team / L & T Team that I don't want the insurance for this loan / property.
Thanks and REgards
Same thing is happening with
Same thing is happening with me .. what should I do ??
Mistakes in email and residence
Today I received your letter regarding my contact details.
Policy number 10180
Client ID N0015873
Request Id 4665113
I found two mistakes.
Address : Sweety society
Not seety
Email csjardosh [at] hotmail [dot] com
Not ccsjardosh [at] hotmail [dot] com
Do needful