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Zuno General Insurance Customer Care No. 1800 12000
Updated on Monday, 1 May 2023 - 2:47pm
Toll free Number(s):
- 1800 12000 (Toll free Contact Support)
All India Number(s):
- 022-423 12000 (Paid Landline Contact Support)
- 022-423 12001 (For Senior citizen)
- 89767 24841 (Contact Support)
Website:
Official website IVRS Menu No. 1800 12000
- Press 1: For Health Claim
- Press 2: To Speak to the Care Manager
Email's
- support [at] hizuno [dot] com (For Support)
- seniorcitizen [at] hizuno [dot] com (For Senior citizen Queries)
Important Link
Branch Offices
| State | Contact | Address |
|---|---|---|
| Ahmedabad | 8976724840 | Office no. 503, 5th Floor, 3rd Eye Vision, Opposite Shivalik Plaza, Near IIM, Panjara Pol, Ahmedabad, 380009 |
| Bangalore | - | Kamala Arcade, 1st Floor, New no - 71 (Old no. 88/A), 26th Main 37th B cross, Jayangar, 9th Block, Bangalore-560069 |
| Chennai | - | Florida Towers, 1st floor 138/30, Nelson Manickam Road, Chennai-600029 |
| Delhi | 8976724841 | Flat No -1111, Ashoka Estate, Barakhambha Road, New Delhi - 110001, |
| Goa | - | Ambrosia Corporate Park, 202/203, 2nd Floor, EDC Complex, Patto Plaza, Panaji, Goa - 403001 |
| Hyderabad | 8976724843 | # 201, 2nd Floor, 7-1-59/2 & 59/6, Mandhana Towers, Ameerpet Hyderabad 500016 Telangana |
| Kolkata | 9038003037 | Unit no. 88, 8th Floor, Chitrakoot Building, 230-A, A.J.C. Bose Rd, Kolkata 700 020 |
| Pune | 9028056159 | 507, Deron Heights, 270/1/23, Baner, Pune 411045 |
Grievance Redressal
Step 1
- In case of any query or grievance you may contact at : 180012000 or
- Email at: support [at] edelweissinsurance [dot] com
Step 2
If the response is not as per your expectations contact -
- Grievance Cell Email: grievance [at] edelweissinsurance [dot] com
Step 3
If you are not satisfied with the response of Grievance Cell, you may write to-
- Grievance Redressal Officer : grievanceofficer [at] edelweissinsurance [dot] com
- Address: Edelweiss General Insurance Company Limited,
Kohinoor City Mall, Tower 3, Kirol Road, Kurla West,
Mumbai 400070
Step 4
If you are not satisfied with the response or do not receive a response within
14 days, you may approach :-
- Insurance Regulatory and Development Authority of India (IRDAI) Grievance Call Centre (IGCC)
- Toll Free No : 155255
- Email Id : complaints [at] irda [dot] gov [dot] in
Ombudsman and Addresses
| State | Contact | Address | Jurisdiction |
|---|---|---|---|
| Ahmedabad | 079-25501201 079-25501202 079-25501205 079-25501206 bimalokpal [dot] ahmedabad [at] ecoi [dot] co [dot] in |
Office of the Insurance Ombudsman, Jeevan Prakash Building, 6th floor, Tilak Marg, Relief Road, Ahmedabad – 380 001. |
State of Gujarat, Union Territory of Dadra & Nagar Haveli & Union Territory of Daman and Diu |
| Bengaluru | 080-26652048 080-26652049 bimalokpal [dot] bengaluru [at] ecoi [dot] co [dot] in |
Office of the Insurance Ombudsman, Jeevan Soudha Building, PID No.57-27-N-19, Ground Floor, 19/19, 24th Main Road, JP Nagar, 1st Phase, Bengaluru-560 078. |
State of Karnataka |
| Bhopa | 0755-2769200 0755-2769201 0755-2769202 Fax:- 0755-2769203 bimalokpal [dot] bhopal [at] ecoi [dot] co [dot] in |
Office of the Insurance Ombudsman, Janak Vihar Complex, 2nd Floor, 6, Malviya Nagar, Opp. Airtel Office, Near New Market, Bhopal – 462 033. |
States of Madhya Pradesh and Chattisgarh |
| Bhubneshwar | 0674-2596461 0674-2596455 Fax:- 0674-2596429 bimalokpal [dot] bhubaneswar [at] ecoi [dot] co [dot] in |
Office of the Insurance Ombudsman, 62, Forest park, Bhubneshwar – 751 009. | State of Odisha |
| Chandigarh | 0172-2706196 0172-2706468 Fax:- 0172-2708274 bimalokpal [dot] chandigarh [at] ecoi [dot] co [dot] in |
Office of the Insurance Ombudsman, S.C.O. No. 101, 102 & 103, 2nd Floor, Batra Building, Sector 17 – D, Chandigarh – 160 017. |
States of Punjab, Haryana, Himachal Pradesh, Union Territory of Jammu & Kashmir, Union Territory of Ladakh and Union Territory of Chandigarh |
| Chennai | 044-24333668 044-24335284 Fax:- 044-24333664 bimalokpal [dot] chennai [at] ecoi [dot] co [dot] in |
Office of the Insurance Ombudsman, Fatima Akhtar Court, 4th Floor, 453 , Anna Salai, Teynampet, CHENNAI – 600 018. |
State of Tamil Nadu and Union Territories - Puducherry Town and Karaikal (which are part of Union Territory of Puducherry) |
| Delhi | 011-23232481 011-23232481 bimalokpal [dot] delhi [at] ecoi [dot] co [dot] in |
Office of the Insurance Ombudsman, 2/2 A, Universal Insurance Building, Asaf Ali Road, New Delhi – 110 002. |
State of Delhi |
| Ernakulum | 0484-2358759 0484-2359338 Fax:- 0484-2359336 bimalokpal [dot] ernakulam [at] ecoi [dot] co [dot] in |
Office of the Insurance Ombudsman, 2nd floor, Pulinat Building, Opp. Cochin Shipyard, M.G. Road, Ernakulum - 682 015. |
State of Kerala, Union Territory of Lakshadweep and Mahe, a part of Puducherry |
| Guwahati | 0361-2632204 0361-2602205 bimalokpal [dot] guwahati [at] ecoi [dot] co [dot] in |
Office of the Insurance Ombudsman, 'Jeevan Nivesh', 5th Floor, Nr. Panbazar over bridge, S.S. Road, Guwahati – 781001(ASSAM). |
States of Assam, Meghalaya, Manipur, Mizoram, Arunachal Pradesh, Nagaland and Tripura |
| Hyderabad | 040-67504123/ 040-23312122 Fax:- 040-23376599 bimalokpal [dot] hyderabad [at] ecoi [dot] co [dot] in |
Office of the Insurance Ombudsman, 6-2-46, 1st floor, "Moin Court" Lane Opp. Saleem Function Palace, A. C. Guards, Lakdi-Ka-Pool, Hyderabad - 500 004. |
States of Andhra Pradesh, Telangana and Union Territory of Yanam - a part of Puducherry |
| Jaipur | 0141-2740363 bimalokpal [dot] jaipur [at] ecoi [dot] co [dot] in |
Office of the Insurance Ombudsman, Jeevan Nidhi-II Bldg., Ground Floor, Bhawani Singh Marg, Jaipur - 302005. |
State of Rajasthan |
| Kolkata | 033-22124339 033-22124340, Fax:- 033-22124341 bimalokpal [dot] kolkata [at] ecoi [dot] co [dot] in |
Office of the Insurance Ombudsman, Hindustan Building Annexe, 4th floor, 4, C.R. Avenue, Kolkata - 700 072. |
States of West Bengal, Bihar, Sikkim and Union Territory of Andaman and Nicobar Islands |
| Lucknow | 0522-2231330 0522-2231331, Fax:- 0522-2231310. bimalokpal [dot] lucknow [at] ecoi [dot] co [dot] in |
Office of the Insurance Ombudsman, 6th Floor, Jeevan Bhawan, Phase-II,Nawal Kishore Road, Hazratganj, Lucknow-226 001. |
Districts of Uttar Pradesh: Lalitpur, Jhansi,
Mahoba, Hamirpur, Banda,Chitrakoot, Allahabad, Mirzapur, Sonbhabdra, Fatehpur, Pratapgarh, Jaunpur, Varansi, Gazipur, Jalaun, Kanpur, Lucknow, Unnao, Sitapur,Lakhimpur, Bahraich, Barabanki, Raebareli, Sravasti, Gonda, Faizabad,Amethi, Kaushambi, Balrampur, Basti, Ambedkarnagar, Sulanpur, Maharajganj, Santkabirnagar, Azamgarh, Kaushinagar, Gorkhpur, Deoria,Mau, Chandauli, Ballia, Sidharathnagar |
| Mumbai | 022- 26106552 022-26106960, Fax:- 022-26106052 bimalokpal [dot] mumbai [at] ecoi [dot] co [dot] in |
Office of the Insurance Ombudsman, 3rd Floor, Jeevan Seva Annexe, S. V. Road,Santacruz (W), Mumbai - 400 054. |
State of Goa, Mumbai Metropolitan Region excluding Navi Mumbai &Thane |
| Nodia |
0120-2514250 0120-2514252 0120-2514253 bimalokpal [dot] noida [at] ecoi [dot] co [dot] in |
Office of the Insurance Ombudsman, Bhagwan Sahai Palace, 4th Floor, Main Road, Naya Bans, Sector-15, Distt: Gautam Budh Nagar, U.P-201301. |
State of Uttarakhand and the following Districts of Uttar Pradesh: Agra,Aligarh, Bagpat, Bareilly, Bijnor, Budaun, Bulandshehar, Etah, Kanooj,Mainpuri, Mathura, Meerut, Moradabad, Muzaffarnagar, Oraiyya, Pilibhit,Etawah, Farrukhabad, Firozabad, Gautam Budh Nagar, Ghaziabad,Hardoi, Shahjahanpur, Hapur, Shamli, Rampur, Kashganj, Sambhal,Amroha, Hathras, Kanshiramnagar, Saharanpur |
| Patna | 0612-2680952 bimalokpal [dot] patna [at] ecoi [dot] co [dot] in |
Office of the Insurance Ombudsman, 1st Floor, Kalpana Arcade Building, Bazar Samiti Road, Bahadurpur, Patna - 800 006. |
States of Bihar and Jharkhand |
| Pune | 020 -41312555 bimalokpal [dot] pune [at] ecoi [dot] co [dot] in |
Office of the Insurance Ombudsman, Jeevan Darshan Building, 3rd Floor, CTS Nos. 195 to 198, NC Kelkar Road, Narayan Peth, Pune - 411 030 |
State of Maharashtra, Area of Navi Mumbai and Thane, excluding Mumbai Metropolitan Region |
Registered Office
2nd Floor, Tower 3, Wing B,
Kohinoor City Mall, Kohinoor City,
Kirol Road, Kurla (West)
Mumbai City MH 400070
