Follow us on: 
Navi General Insurance Customer Care No. 1800 123 0004
Updated on Saturday, 20 December 2025 - 3:28pm
Email
Organization:
naviinsurance.com Toll free Number(s):
- 1800 123 0004 (For Customer Support, 9:30am-6:30pm)
All India Number(s):
- 81475 44555 (For Support Call From Registered Mobile Number Only, 7am-10pm)
Website:
Official Website
iOS App:
Navi: UPI, Insurance & Loans
Android App:
Navi: UPI, Insurance & Loans - insurance [dot] help [at] navi [dot] com (For General Query)
- help [at] navi [dot] com (For Queries Related To Other Products)
Important Links
Claim Process
- For any query related to claim process, you can contact at 18001230004 or mail at claim [dot] help [at] navi [dot] com , insurance [dot] help [at] navi [dot] com
- You can also initiate a claim online through App or you can fill this claim forms given below:
- For Health related claim, you can contact at 7406012341 (24*7) .
- For more information related to claim process, please read .
Third Party Administrator (TPA) Contacts
| Sr. No. | State | Name of TPA | Contact No | Emails | Address |
|---|---|---|---|---|---|
| 1 | For Southern States | Family Health Plan Insurance TPA Limited | 18005992488 | navigi [at] fhpl [dot] net | No:8-2-269/A/2-1 To 6, 2nd Floor, Srinilaya Cyber Spazio, Road No.2, Banjara Hills |
| 2 | For Western States | Paramount Health Services And Insurance Tpa Pvt. Ltd. | 1800225601 | navi [dot] gi [at] paramounttpa [dot] com | Plot No. A-442, Road No. 28, Ram Nagar, M.I.D.C. Industrial Area, Wagle Estate, Thane West |
| 3 | For Eastern & Northern States | Raksha Health Insurance TPA Pvt.Ltd. | 18001801555 | navigi [at] rakshatpa [dot] com | 14/3, 1st Floor, Mathura Rd, Faridabad |
Grievance Redressal
Level 1
- For any query/complaint, you can contact at the details mentioned below:
Contact No.: 18001230004
Email: insurance [dot] help [at] navi [dot] com
For Senior Citizens: seniorcare [at] navi [dot] com - You can also contact to the manager by mailing at manager [dot] customerexperience [at] navi [dot] com , head [dot] customerexperience [at] navi [dot] com
Level 2
- If your query is not resolved, then you can contact to the Grievance Redressal Officers (GRO) at the details given below:
Sr No. Designation/Location Name Contact Details Address 1 GRO Koushik Sangiri 8147544555,
gro [at] navi [dot] com- 2 Mumbai Branch (GO) Ms. Seema Ramesh Pise seema [dot] ramesh [at] navi [dot] com INNOV8, 8th Floor, PAN Infotech, Sag Baug, Marol, Andheri East, Mumbai - 400059 3 Delhi Branch (GO) Mr. Bahadur Singh bahadur [dot] singh [at] navi [dot] com OYO Workspaces India Pvt. Ltd, 44, 2nd Floor, Regal Building, Connaught Place, Delhi - 110001
Level 3
- If your are still not satisfied, then you can contact at the details mentioned below:
Contact No.: 155255, 18004254732
Email: complaints [at] irdai [dot] gov [dot] in - You can aslo lodge your complaint online through Bima Bharosa or through Insurance Regulatory and Development Authority of India (IRDAI) .
- You also can lodge your complaint online through Council for Insurance Ombudsmen (CIO) or visit CIO Centres .
Download Forms
Registered Office
Navi General Insurance Limited,
Vaishnavi Tech Square, 10th Floor, Iballur Village Taluk,
Bagalur, Begur Bengaluru, Karnataka 560102
Email: mycare [at] navi [dot] com
