Emails

• care [at] hdfcergo [dot] com (For General Query )
• healthclaims [at] hdfcergo [dot] com (For Health Claims)
• nsp [at] hdfcergo [dot] com (For Network Hospital Issues)

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Important links

• Contact Form
• Customer Support
• Branches Locator
• Frequently Asked Questions

For Claim Process

• If you have any query related to claim process then firsty you have to call 022-61582020 or email at healthclaims [at] hdfcergo [dot] com
• You can also make a claim request via filling this Claim Form
• For Health Insurance Claims you can email at nsp [at] hdfcergo [dot] com, preauth [at] hdfcergo [dot] com
  Address: HCS - Noida 5th floor, Tower 1,
  Stellar IT Park, C-25, Sector-62, Noida, UP, India - 201301
• For more information about claim process Please read

For Grievance Redressal

Level 1:

• For any query or complaint you can contact at 18002677444 or email at grievance [at] hdfcergo [dot] com
  Address: D-301, 3rd Floor,
  Eastern Business District (Magnet Mall),
  LBS Marg, Bhandup (West) Mumbai-400078
• For Senior Citizens you can contact at 022-61582026 or email at seniorcitizen [at] hdfcergo [dot] com
• For Women customers you can contact at 022-61582055
• You can also fill this Grievance Form
• You can also visit Customer Support for more queries.

Level 2:

• If you are not satisfied with resolution provide above within 15 days you can mail at cgo [at] hdfcergo [dot] com

Level 3:

• You can lodge your complaint online through Bima Bharosa, Council for Insurance Ombudsman (CIO) or Insurance Regulatory and Development Authority (IRDA)
• If your query is still not resolved then you can contact to the Insurance ombudman given below:
  

  Sr.No.	City	Contact No.	Email	Address
  1	Ahmedabad	079-25501201, 079-25501202, 079-25501205, 079-25501206	bimalokpal [dot] ahmedabad [at] cioins [dot] co [dot] in	Jeevan Prakash Building, 6th floor, Tilak Marg, Relief Road, Ahmedabad-380001
  2	Bengaluru	080-26652048, 080-26652049	bimalokpal [dot] bengaluru [at] cioins [dot] co [dot] in	Jeevan Soudha Building, PID No. 57-27-N-19, Ground Floor, 19, 19, 24th Main Road, JP Nagar, Bengaluru-560078
  3	Bhopal	0755-2769201, 0755-2769202 Fax: 0755-2769203	bimalokpal [dot] bhopal [at] cioins [dot] co [dot] in	Janak Vihar Complex, 2nd Floor, 6, Malviya Nagar, Opp. Airtel Office, Near New Market, Bhopal-462003
  4	Bhubaneswar	0674-2596461 , 0674-2596455 Fax: 0674-2596429	bimalokpal [dot] bhubaneswar [at] cioins [dot] co [dot] in	62, Forest Park, Bhubaneswar-751 009
  5	Chandigarh	0172-2706196 , 0172-2706468 Fax: 0172-2708274	bimalokpal [dot] chandigarh [at] cioins [dot] co [dot] in	S.C.O. No. 101, 102 and 103, 2nd Floor, Batra Building, Sector 17-D, Chandigarh-160017
  6	Chennai	044-24333668 , 044-24335284 Fax: 044-24333664	bimalokpal [dot] chennai [at] cioins [dot] co [dot] in	Fatima Akhtar Court, 4th Floor, Anna Salai, Teynampet, Chennai-600018
  7	Delhi	011-23232481, 011-23213504	bimalokpal [dot] delhi [at] cioins [dot] co [dot] in	Universal Insurance Building, Asaf Ali Road, New Delhi-110 002
  8	Guwahati	0361-2632204, 0361-2602205	bimalokpal [dot] guwahati [at] cioins [dot] co [dot] in	Jeevan Nivesh, Nr. Panbazar over bridge, S.S. Road, Guwahati-781001
  9	Hyderabad	040 -23312122 Fax:040-23376599	bimalokpal [dot] hyderabad [at] cioins [dot] co [dot] in	Moin Court Lane Opp. Saleem Function Palace A.C. Guards Lakdi-Ka-Pool Hyderabad -500004
  10	Jaipur	0141-2740363	bimalokpal [dot] jaipur [at] cioins [dot] co [dot] in	Jeevan Nidhi-II Bldg., Gr. Floor Bhawani Singh Marg Jaipur -302005
  11	Ernakulam	0484-2358759, 0484-2359338 Fax:0484-2359336	bimalokpal [dot] ernakulam [at] cioins [dot] co [dot] in	Pulinat Bldg., Opp. Cochin Shipyard M.G. Road Ernakulam -682015
  12	Kolkata	033-22124339 , 033-22124340 Fax :033-22124341	bimalokpal [dot] kolkata [at] cioins [dot] co [dot] in	Hindustan Bldg. Annexe, C.R. Avenue Kolkata -700072
  13	Lucknow	0522-2231330 , 0522-2231331 Fax:0522-2231310	bimalokpal [dot] lucknow [at] cioins [dot] co [dot] in	Jeevan Bhawan Phase-II Nawal Kishore Road Hazratganj Lucknow -226001
  14	Mumbai	022-69038821, 022-69038823, 022-69038824, 022-69038825, 022-69038826, 022-69038827, 022-69038828, 022-69038829, 022-69038830, 022-69038831 Fax:022-26106052	bimalokpal [dot] mumbai [at] cioins [dot] co [dot] in	Jeevan Seva Annexe S.V. Road Santacruz (W) Mumbai -400054
  15	Noida	0120-2514252 , 0120-2514253	bimalokpal [dot] noida [at] cioins [dot] co [dot] in	Bhagwan Sahai Palace Main Road Naya Bans Sector15 Gautam Buddh Nagar U.P-201301
  16	Patna	0612-2547068	bimalokpal [dot] patna [at] cioins [dot] co [dot] in	Lalit Bhawan Bailey Road Patna800001
  17	Pune	020-41312555	bimalokpal [dot] pune [at] cioins [dot] co [dot] in	Jeevan Darshan Bldg., C.T.S No.s195 to198 N.C.Kelkar Road Narayan Peth Pune -411030
  18	Thane	-	bimalokpal [dot] thane [at] cioins [dot] co [dot] in	2nd Floor,Jeevan Chintamani Building, Vasantrao Naik Mahamarg, Thane (West) Thane - 400604

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HDFC Ergo Pvt.Ltd
1st Floor, HDFC House,
Backbay Reclamation, H. T. Parekh Marg,
Churchgate, Mumbai - 400020

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