India Post Toll Free Number 1800 266 6868

Toll free Number(s): 
  • 1800 266 6868 ( 09.00 am to 06.00 pm except Sunday and gazetted holidays)
  • 1800-11-2011 (For International Mails)
  • 1800 425 2440 (For ATM/ debit card, mobile/ internet/ SMS banking related grievances)

Important Links

For more information realted to post office procedures/rules/Insurence schemes visit Home Page


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  • Click here for contact details of Postmaster / In-charge of the Post Office 
  • Post Offices related links
  • Employee Corner



Speed Po​st information, Complaints and tracking problems​

  • Speed Post Customer Service

City Email Id
Delhi nsh [dot] delhi [at] indiapost [dot] gov [dot] in
Mumbai nsh [dot] mumbai [at] indiapost [dot] gov [dot] in
Chennai nsh [dot] chennai [at] indiapost [dot] gov [dot] in 
Kolkata nsh [dot] kolkataairport [at] indiapost [dot] gov [dot] in
Bangalore nsh [dot] bangalore [at] indiapost [dot] gov [dot] in
Hyderabad nsh [dot] hyderabad [at] indiapost [dot] gov [dot] in
Ahmedabad nsh [dot] ahmedabad [at] indiapost [dot] gov [dot] in
Pune nsh [dot] pune [at] indiapost [dot] gov [dot] in
Kochi nsh [dot] kochi [at] indiapost [dot] gov [dot] in

Speed Post International information, Complaints and tracking problems

  • Speed Post Complaints Information

City Email Id
Delhi nsh [dot] delhi [at] indiapost [dot] gov [dot] in
Mumbai nsh [dot] mumbai [at] indiapost [dot] gov [dot] in
Chennai foreignpost [dot] chennai [at] indiapost [dot] gov [dot] in
Kolkata nsh [dot] kolkataairport [at] indiapost [dot] gov [dot] in

If the complaint is still not settled

The complainant may approach the Chief Postmaster General of the respective Postal Circle -Contact

Postal Directorate
Dak Bhavan
New Delhi

Directory of Officers and Employees

Name Designation PAX Direct (+91 - 11) EPABX Residence/e-mail ID
Sh.Ananta Narayan Nanda Secretary, Department of Posts & Chairperson, Postal Services Board   23096060 4800 secretary-posts [at] indiapost [dot] gov [dot] in
Ms. Meera Handa Director General(Posts)   23096172 4707 dgposts [at] indiapost [dot] gov [dot] in
Sh.Salim Haque Member (Technology)   23096187 4709 membertech [at] indiapost [dot] gov [dot] in
Sh.Pradipta Kumar Bisoi Member (Personnel)   23096078 4711 memberp [at] indiapost [dot] gov [dot] in
Ms.Arundhaty Ghosh Member (Operations) 325 23096080,23387709 6612 memberom [at] indiapost [dot] gov [dot] in
Sh.Vineet Pandey Member (PLI) & Chairman,PLI Investment Board   23096166 4710 memberpli [at] indiapost [dot] gov [dot] in
Sh.Vishva Pavan Pati Additional Director General(Coordination)   23096233 4712 adgposts [at] indiapost [dot] gov [dot] in
Sh.Ashok Pal Singh Member (Planning&HRD)   23096233 4708 memberplanning [at] indiapost [dot] gov [dot] in
Sh.Brij Behari Dave Member (Banking&DBT)   23096186 4714 memberbanking&hrd [at] indiapost [dot] gov [dot] in
Ms. Anita Praveen AS & FA   23096083 4715 asfa [at] indiapost [dot] gov [dot] in
Sh. T.Q. Mohammad Secretary, Postal Services Board   23096178 4727 Secretary-PSB [at] indiapost [dot] gov [dot] in

Guidelines for Registration of Complaints

Initial Level for lodging Complaints :

Sl. No. Nature of complaints Whom to Complain


Any complaint on the services rendered and concerning behavior of employees of the Department of Posts.

Postmaster / In-charge of the Post Office where the transaction has taken place.


Any complaint on the services rendered and concerning behavior of employees of the Department of Posts.

Senior Superintendent / Superintendent of Post Offices of the Division in whose jurisdiction the concerned Post Office falls.


Any complaint on the services rendered and concerning behavior of employees of the Department of Posts.

The Post Master General of the Region in whose jurisdiction the concerned Post Office and Division falls.

If the complaint is still not settled, the complainant may approach the Chief Postmaster General of the respective Circle at the following address :

Name of the Circle Address E-mail ID, Telephone No. and Fax Number

Andhra Pradesh

O/o CPMG,AP circle, PSD complex, besides Door Darshan quarters, Krishnalanka, Vijayawada-520013

cpmg_apr [at] indiapost [dot] gov [dot] in, 0866-2429854 (Tel),​ 24747282 (Fax)


4th Floor, Meghdoot Bhawan, Panbazar, Guwahati – 781001.

cpmg_asm [at] indiapost [dot] gov [dot] in 9435503177 (Tel), 2544838 (Fax)


Patna GPO Complex, Patna – 800001.

cpmg_bhr [at] indiapost [dot] gov [dot] in

Customer care center /Complaints: 0612-2230082, 2220207 (Tel), 2225011 (Fax)

Postal Life Insurance complaints: Toll free No.18003456107,0612-2236842


Raipur - 492001.

cpmg_chh [at] indiapost [dot] gov [dot] in 0771-2233400 (Tel), 2233194 (Fax)


Meghdoot Bhawan, Link Road, New Delhi - 110001.

cpmg_del [at] indiapost [dot] gov [dot] in 011-23620144 (Tel), 23627114 (Fax) 


Khanpur, Ahmedabad – 380001

cpmg_guj [at] indiapost [dot] gov [dot] in 079-25505424 (Tel), 25505275 (Fax)


107, The Mall Road, Ambala Cant. – 133001. cpmg_hry [at] indiapost [dot] gov [dot] in 0171-2603100 (Tel), 2603736 (Fax)

Himachal Pradesh

Kaithu, Shimla – 171009.

cpmg_hpr [at] indiapost [dot] gov [dot] in 0177-2629000 (Tel), 2620351 (Fax)

Jammu & Kashmir

GPO Complex, Residency Road, Srinagar – 190001.
cpmg_jnk [at] indiapost [dot] gov [dot] in Jammu: 0191-2542878 (Tel), 2561746 (Fax) Kashmir: 0194-2452528 (Tel), 2452036 (Fax)


Doranda HO Complex, Ranchi – 834019. cpmg_jha [at] indiapost [dot] gov [dot] in 0651-2482345 (Tel), 2480153 (Fax)


Beaulieu, Palace Road, Bengaluru – 560001. cpmg_kar [at] indiapost [dot] gov [dot] in​ 080-22392523 (Tel), 22202607(Fax)

Kerala (For Kerala and Lakshadeep)

Thiruvananthapuram – 695033. cpmg_ker [at] indiapost [dot] gov [dot] in 0471-2308300 (Tel), 2306500 (Fax)

Madhya Pradesh

Bhopal – 462012. cpmg_mp [at] indiapost [dot] gov [dot] in 0755-2550838 (Tel), 2556547 (Fax)

Maharashtra (For Goa, Maharshtra and Dadra & Nagar Haveli)

Mumbai GPO Building, 2nd Floor, Mumbai – 400001. cpmg_mah [at] indiapost [dot] gov [dot] in 1800 228 030 (Toll Free), 22620829 (Fax)

North East ( All North-Eastern States except Assam and Sikkim)

Shillong – 793001. cpmg_ne [at] indiapost [dot] gov [dot] in 0364-2223800 (Tel), 2223034 (Fax)


Bhubaneswar – 751001. cpmg_ori [at] indiapost [dot] gov [dot] in 0674-2392000 (Tel), 2394790 (Fax)

Punjab (For Punjab and Chandigarh)

Sandesh Bhawan, Sector – 17/E, Chandigarh – 160017. cpmg_pun [at] indiapost [dot] gov [dot] in 0172-2706700 (Tel), 2721670 (Fax)
Rajasthan Sardar Patel Marg, Jaipur – 302007. cpmg_raj [at] indiapost [dot] gov [dot] in 0141-2372020 (Tel), 2366151 (Fax)
Tamil Nadu (For Tamil Nadu and Pondicherry) Anna Road, Chennai – 600002. cpmg_tn [at] indiapost [dot] gov [dot] in 044-28520367 (Tel), 285221199 (Fax)
Telangana Dak Sadan, Abids,Hyderabad – 500001. cpmg_tlg [at] indiapost [dot] gov [dot] in 040-23463636 (Tel)​
Uttar Pradesh 4, Hazratganj, Lucknow – 226001. cpmg_up [at] indiapost [dot] gov [dot] in 0522-2622000 (Tel), 2616855 (Fax)
Uttarakhand Dehradun – 248001. cpmg_utr [at] indiapost [dot] gov [dot] in 0135-2658396 (Tel), 2650065 (Fax)
West Bengal (For West Bengal, Sikkim and Andaman & Nicobar Islands) Yogayog Bhawan, P-36, C.R. Avenue, Kolkata – 700012. cpmg_wb [at] indiapost [dot] gov [dot] in​ 033-22120070 (Tel), 22120811 (Fax)

If the complainant is dissatisfied with the action taken, he / she may approach the following Officers in the Postal Directorate, Dak Bhavan, New Delhi-110001 according to the nature of complaint :

Sl. No. Nature of complaint Designation and Address of the Officer E-mail ID, Telephone No. and Fax Number


​Complaint on delayed delivery / non-delivery of Speed Post , Express Parcel, Business Parcel, Logistics Post , Non payment of COD amount and any other complaint related to pr​emiu​m products.

i) Public Grievance (PG) Division, Postal Directorate, New Delhi 110 001.

ii) Dy. General Managr (BP) for EPP, LP, BP.

iii) ADG (IM) for International Mail.

iv) DDG (PG) for Registerred Letter / Parcel.

PG Division - -011-23036397, Director(PG)- 011-23096151, 011-23036814 for (i) &(ii) in Column 3.

i) Dy.General Manager (SP) - 011-23096075

 ii) Dy.General Manager (BP) - 011-23096075

iii) ADG (IM) - 011-23096112

iv) DDG (PG) - 011-23096087


Complaints concerning Savings Bank or Savings Certificates or claims relating thereto.

Deputy Director General (FS). Dak Bhavan, Sansad Marg, New Delhi— 110001​..

pgsectiondop [at] gmail [dot] com & sbpgsection [at] gmail [dot] com 011-23036397​ (Tel) 


Complaints on non-delivery or delayed or wrong delivery of ordinary mail articles, delayed payment or non-payment of money order or Electronic Money Orders, non-delivery or delayed delivery or non receipt of acknowledgement of Registered articles, nondelivery or delayed delivery of Insured articles, Parcels, Packets, complaints on abstraction of contents of mails articles except articles mentioned under serial 1 ibid. Complaints on misbehavior by post office staff or any other complaint under miscellaneous category not covered under serial 1, 2, 4 and 5 of this table.

Deputy Director General (PG & QA), Dak Bhavan, Sansad Marg, New Delhi— 110001.

pgsectiondop [at] gmail [dot] com 011-23096087 (Tel), 23353883(Fax)


All type of complaints concerning Postal Life Insurance or Rural Postal Life Insurance.

Chief General Manager (PLI), PLI Directorate, Chanakya Puri, New Delhi - 110021.

cgmplidte [at] gmail [dot] com 011-24672461 (Tel), 26882838 (Fax)


Pension matters of postal employees and matters relating to Gramin Dak Sevaks

Deputy Director General (Establishment), Dak Bhavan, Sansad Marg, New Delhi - 110001.

011-23096098(Tel), 23096007(Fax)

Web Information Manager  

Shri. Kishan Kumar Sharma
General Manager
Centre For Excellence in Postal Technology
Mysore, Karnataka, 570010      

E-mail : webinformationmanager [at] indiapost [dot] gov [dot] in
Fax : 0821-2440526

Post Office Saving Schemes

Social Sites





item not deliver

my item booked in noida BNPL SP hub on 28 Nov 19 to deliver at Diglipur SO

consignment no JA268870632IN

not deliver till to date
plz acknowledge status by mail


item not deliver

my item booked in noida BNPL SP hub on 28 Nov 19 to deliver at Diglipur SO

consignment no JA268870632IN

not deliver till to date
plz acknowledge status by mail


Non payment of matured MIS

MIS matured on 25.10.19 but I am not getting the amount of Rs. 60,000//- as the new Post Master of Fingapara P.O., PIN 743 129 has not posted since one month.

Non delivery of my speed post letter

I am feeling harrased by the behavior of Mullanpur S.O as my letter was bagged since 22/10/2019.More than 10 days has been passed but still I could not get my letter.My Speed Post Article no. UA030467661IN.

Parcel not delivery

Hello sir,ma”ma
My tracking number : RZ415042135GB
30 September from United Kingdom my parcel had come to india Post Office

Online Transaction facility

Pls. tell me how to get ONLINE TRANSACTION Facility for my Post Office Accounts.

Complain For GDS BPM Releted

Dear Sir,
Respectfully, I Sri ASHUTOSA PRASAD GOUDA, S/o- GOBARDHAN GOUDA, 10th Mark- 90.66%, DOB- 18 July 1988, Community- OBC, beg to state that I had applied for the post of Branch Post Master (BPM) GRAMEEN DAK SEVAK (GDS), Registration Number - CR6E4846EC9F98, online. I came to know from provisionally selected merit list that Mr. BALARAM BISHOYI-OBC (89.3333), Registration Number - CR27A824BE954A & AROOP KUMAR RATH-UR (89.8333), Registration Number- CR56FC7FA8D249 has published in the list. As my name is not in the list in spite of securing 90.66% marks, I am passing my days with severe mental tension.
There-fore, you are requested to be good and kind enough to verify the facts regarding my Disqualified for the same job being OBC caste. Kindly provide me the provisionally selected panel list and intimate the facts for which act of your kindness, I shall remain ever grateful to you.

Non functioning of post office ATM at Civic Centre ,Bhilai ,Chha

The ATM at Civic Centre post office at Bhilai Chhatisgarh is out of order for about a month .Concerned are not giving required attention to repair it causing hardship to Account holders, and are just doing the job of complaint recording and forwarding. Pl ensure quick repair of ATM and restoration of it' s services.

Non functioning of ATM at Civic Centre post office Bhilai

It is a sorry state of affairs that public and account holders of Civic Centre post office at Bhilai and others having ATM card of Post Office SB accounts are made to struggle for withdrawing their funds from the ATM attached to that PO for the last one month and no serious efforts are being made by Post Master and Supdt sitting nearby to ease the hardship being made to public for withdrawals. They are simply passing on the buck by saying that they have written/forwarded the problem to the repairing agencies and beyong that nothing more is their job . public keeps on suffering. Pl arrange for early restoration of ATM facilities.

Request for availability of booking mails online.

I have mails to send on regular basis, It takes a lot of time in post office to book mails,standing in the queue and also post office employees are rude if we have bulk to book, they take our mails to book last even if we are early than others,if there is a facility to book our mail online, it would be very helpful.
Hope you will consider our request.
Thank you

GDS Result

Sir mera 10th me 86 % hai aour mai computer course me DCA kiya hu 1Years sir kya mera selection upgds me ho sakata hai kya

NSC Certificate two months meachurity but not given check

Regarding I am 63 years old my NSC Certificate two months meachurity but not my payment my MAHUVA post Office Dist.Surat Gujarat State Zip Code No. 394250 Please my complete check is ready but not given my check please inform Gujarat state officer Comply

Non deliver letter

The post master who is covering his areas they think that weather they delivered the letter or not as his wish he will get salary from central government every month without fail so why they need to delivered my letter to me which is very important for me my Speed post recipes no. will i take action with the help of law



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