Guwahati GPO Contact No. | India Customer Care

Organization:

India Post

Toll free Number(s):

1800 266 6868 (For Customer Support, 9am-6pm)
1800 425 2440 (For ATM/ Debit Card, Mobile/ Internet/ SMS Banking Related Complaint)

Website:

Official Website

IVRS Menu: 1800 266 6868

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Press 1: For delivery status update on your mail booking or order items
Press 2: To get codes and SMS or to generate pickup request for articles like speed post, registered post, parcels etc.
Press 3: To know the premium due date and premium amount on your postal life insurance
Press 4: To know the policy status, policy mature date and maturity amount in sum assured on your postal life insurance
Press 5: To know the account balance on your postal banking savings account
Press 6: For blocking of your ATM card
Press 7: For other services
- Press 1: For India Post Mail Services
- Press 2: For India Post Banking Services
- Press 3: For India Post Insurances Services

Email

cpmg_asm [at] indiapost [dot] gov [dot] in (For General Query)

Important Links

Important Contact Details

Sr No.	Service	Contact Detail
1	For IPPB related queries or complaints	155299, 033-22029000
2	For any complaints/queries regarding net banking	dopebanking [at] indiapost [dot] gov [dot] in

Assam Circle Postal Services Contact Details

Sr No.	Designation	Contact No.	Email	Address
1	Chief Postmaster General	0361-2603636	cpmg_asm [at] indiapost [dot] gov [dot] in	Assam Circle
2	Post Master General	0373-2301931	pmgdbr [at] indiapost [dot] gov [dot] in	Dibrugarh Region, Assam Circle
3	Director Postal Services (HQ)	0361-2540130	dpsguwahati [at] indiapost [dot] gov [dot] in	Assam Circle
4	Director Postal Services (Mails & BD	0361-3526460	dpsbdguwahati [at] indiapost [dot] gov [dot] in	Guwahati Assam Circle
5	Director Postal Services (Additional Charge)	0373-2301935	dpsdilbrugarh [at] indiapost [dot] gov [dot] in	Dibrugarh Region Assam Circle
6	Ms. Priyanka Jain Director, Postal Training Centre	0361-2220016	dptc_guwahati [at] indiapost [dot] gov [dot] in	Guwahati Assam Circle
7	Mr Vivek Anand Director of Accounts (P/CIFA)	0361-27335450	dapguwahati [at] indiapost [dot] gov [dot] in	Assam Circle

Division Contact Details

Sr No.	Division	Contact No.	Email
1	Cachar	03842-263242	docachar [dot] as [at] indiapost [dot] gov [dot] in
2	Darrang	03712-220009, 03712-223332	dodarrang [dot] as [at] indiapost [dot] gov [dot] in
3	Dibrugarh	0373-2325721	dodibrugarh [dot] as [at] indiapost [dot] gov [dot] in
4	Goalpara	03662-230131	dogoalpara [dot] as [at] indiapost [dot] gov [dot] in
5	Guwahati	0361-2540642	doguwahati [dot] as [at] indiapost [dot] gov [dot] in
6	Nagaon	03672-237380	donagaon [dot] as [at] indiapost [dot] gov [dot] in
7	Nalbari		donalbari [dot] as [at] indiapost [dot] gov [dot] in
8	RMS GH Division (Guwahati)	0361-2540643	rmsdogh [dot] as [at] indiapost [dot] gov [dot] in
9	RMS S Division	03842-263041	rmsdos [dot] as [at] indiapost [dot] gov [dot] in
10	Sibsagar	0376-2320404	dosibsagar [dot] as [at] indiapost [dot] gov [dot] in
11	Tinsukia	0374-2337215	dotinsukia [dot] as [at] indiapost [dot] gov [dot] in

Officers Directory

Sr No.	Designation	Contact No.	Email	Address
1	APMG(Mails & BD)	0361-2545047	admails [dot] asm [at] gmail [dot] com , adbd [dot] asm [at] gmail [dot] com	O/o.The Chief PMG, Assam Circle, Guwahati- 781001
2	Astt. Director(Staff, Estt.)	0361-2544881	staff [dot] as [at] indiapost [dot] gov [dot] in , apmgstaffghy [at] gmail [dot] com , estplgassam [at] gmail [dot] com	O/o.The Chief PMG, Assam Circle, Guwahati- 781001
3	Astt. Director(Inv, Vig, RTI, A/Cs)	0361-2518012	adinvco [at] gmail [dot] com , vig [dot] as [at] indiapost [dot] gov [dot] in , rti [dot] as [at] indiapost [dot] gov [dot] in , accts [dot] as [at] indiapost [dot] gov [dot] in	O/o.The Chief PMG, Assam Circle, Guwahati- 781001
4	Astt. Director(Bldg, PMU)		bldgassam [at] gmail [dot] com , techassam [at] gmail [dot] com	O/o.The Chief PMG, Assam Circle, Guwahati- 781001
5	Astt. Director(PLI, PG, Legal, Phil)	0361-3146363	pli [dot] as [at] indiapost [dot] gov [dot] in , pg [dot] as [at] indiapost [dot] gov [dot] in , legal [dot] as [at] indiapost [dot] gov [dot] in	O/o.The Chief PMG, Assam Circle, Guwahati- 781001
6	Astt. Director(FS,IPPB)		adfs [dot] asm [at] gmail [dot] com	O/o.The Chief PMG, Assam Circle, Guwahati- 781001
7	Astt. Director(OL, Wlf, Sports)	0361-2132811	officiallanguage [dot] as [at] indiapost [dot] gov [dot] in , welfare [dot] as [at] indiapost [dot] gov [dot] in	O/o.The Chief PMG, Assam Circle, Guwahati- 781001
8	SSPOs, Guwahati Division	0361-2540641	doguwahati [dot] as [at] indiapost [dot] gov [dot] in	Guwahati Division, Guwahati- 781001
9	SSPOs, Cachar Division	0384-2263035	docachar [dot] as [at] indiapost [dot] gov [dot] in	Cachar Division, Guwahati- 781001
10	SPOs, Nalbari-Barpeta Division	0362-4220491	donalbari [dot] as [at] indiapost [dot] gov [dot] in	Nalbari-Barpeta Division, Nalbari- 781335
11	SPOs, Goalpara Division	0366-2230450	dogoalpara [dot] as [at] indiapost [dot] gov [dot] in	Goalpara Division, Dhubri-783301
12	SPOs, Darrang Division	0371-2220359	dodarrang [dot] as [at] indiapost [dot] gov [dot] in	Darrang Division, Tezpur- 784001
13	SPOs, Nagaon Division	0367-2254596	donagaon [dot] as [at] indiapost [dot] gov [dot] in	Nagaon Division, Nagaon- 782001
14	SPOs, Sivasagar Division	0376-2320137	dosibsagar [dot] as [at] indiapost [dot] gov [dot] in	Sivasagar Division, Jorhat- 785001
15	SPOs, Dibrugarh Division	0373-2325721	dodibrugarh [dot] as [at] indiapost [dot] gov [dot] in	Dibrugarh Division, Dibrugarh- 786001
16	SPOs, Tinsukia Division	0374-2337215	dotinsukia [dot] as [at] indiapost [dot] gov [dot] in	Tinsukia Division, Tinsukia-786125
17	SSRM, RMS 'GH' Division	0361-2540643	rmsdogh [dot] as [at] indiapost [dot] gov [dot] in	RMS 'GH' Division, Guwahati- 781001
18	Manager, MMS	0361-2540640	mmsguwahati [dot] as [at] indiapost [dot] gov [dot] in	MMS, Guwahati- 781001
19	SRM, RMS 'S' Division	0384-2263340	rmsdoS [dot] as [at] indiapost [dot] gov [dot] in	RMS 'S' Division, Guwahati- 781001
20	Superintendent, Postal Store Depot	033-22120676	psdguwahati [dot] as [at] indiapost [dot] gov [dot] in	Postal Store Depot, Guwahati- 781001
21	Sr. Postmaster, Guwahati GPO	0361-2731170	guwahatigpo [at] indiapost [dot] gov [dot] in	Guwahati GPO, Guwahati- 781001
22	Sr. Postmaster, Silchar HO		silcharho [at] indiapost [dot] gov [dot] in	Silchar HO, Silchar- 788001
23	Executive Engineer, PCD, Guwahati- 781001	0361-2542679	eecpcdguwahati [at] indiapost [dot] gov [dot] in	PCD, Guwahati- 781001
24	Astt. Director(Training), PTC, Guwahati	0361-2661919	postaltrainingcentreghy [at] gmail [dot] com	PTC, Guwahati- 781040
25	Astt. Director-I	0373-2329162	staff [dot] dibrugarh [at] indiapost [dot] gov [dot] in	O/o the PMG, Dibrugarh Region, Dibrugarh-786001
26	Astt. Director-II		rpli [dot] dibrugarh [at] indiapost [dot] gov [dot] in	O/o the PMG, Dibrugarh Region, Dibrugarh-786001
27	AO (Adm)	0361-2735320	dapguwahati [dot] as [at] indiapost [dot] gov [dot] in	O/o the Director (PA & F), Guwahati-781008

For Complaint

For any complaint, you can lodge your complaint online through India Post CRM Portal and can also track complaint status .

Any complaint related to postal services and concerning behavior of employees of the Department of Posts, contact the officers listed below.

Level	Whom to Contact
1	Postmaster / In-charge of the Post Office where the transaction has taken place.
2	Senior Superintendent / Superintendent of Post Offices of the Division in whose jurisdiction the concerned Post Office falls.
3	The Post Master General of the Region in whose jurisdiction the concerned Post Office and Division falls.

If your complaint is still not resolved, then you can also contact to the Chief Postmaster General of the Assam Circle using the details given below:
Contact No.: 0361-3146363
Email: cpmg_asm [at] indiapost [dot] gov [dot] in
Address: 5^th Floor, Meghdoot Bhawan, Panbazar, Guwahati - 781001.

If you are still not satisfied with the resolution given, then you may also approach to the officer in the Postal Directorate, Dak Bhavan, New Delhi-110001 by using the details mentioned below:

Sr. No.	Complaint	Designation	Contact No.	Email	Address
1	Complaint on delayed delivery / non-delivery of Speed Post, Express Parcel, Business Parcel, Logistics Post, Non payment of COD amount and any other complaint related to premium products.	Public Grievance	PG Division: 011-23036397 Director(PG): 011-23096151, 011-23036814, Dy.General Manager(SP/BP): 011-23096075 , ADG (IM): 011-23096112, DDG (PG): 011-23096087		i) (PG) Division, Postal Directorate, New Delhi 110 001. ii) Dy. General Manager (BP) for EPP, LP, BP. iii) ADG (IM) for International Mail. iv) DDG (PG) for Registered Letter / Parcel.
2	Complaints related to non-delivery, delayed or wrong delivery of mail articles (ordinary, registered, insured, parcels), issues with Money Orders or Electronic Money Orders, non-receipt of acknowledgements, abstraction of mail contents, misbehavior by postal staff, miscellaneous postal issues, and matters related to Post Office Savings Bank or Savings Certificates.	Deputy Director General (PG & OA)	011-23096087	ddgpg [at] indiapost [dot] gov [dot] in	Dak Bhavan, Sansad Marg, New Delhi-110001.
3	All type of complaints concerning Postal Life Insurance or Rural Postal Life Insurance.	Chief General Manager (PLI), PLI Directorate	011-24672461	cgmplidte [at] gmail [dot] com	Chanakya Puri, New Delhi-110021.
4	Pension matters of postal employees and matters relating to Gramin Dak Sevaks	Deputy Director General (Establishment)			Dak Bhavan, Sansad Marg, New Delhi-110001.