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| Sr No. | Service | Contact Detail |
|---|---|---|
| 1 | For IPPB related queries or complaints | 155299, 033-22029000 |
| 2 | For any complaints/queries regarding net banking | dopebanking [at] indiapost [dot] gov [dot] in |
| 3 | Circle Public Grievances Nodal Officers | 011-23638641 |
| Sr No. | Designation | Contact No. | |
|---|---|---|---|
| 1 | Chief Postmaster General | 011-23547659 | cpmg_del [at] indiapost [dot] gov [dot] in |
| 2 | Post Master General (Mails & BD) | 011-20831007, 011-23553046 | pmgbd_delhi [at] indiapost [dot] gov [dot] in |
| 3 | Post Master General (Operations) | 011-20831005 | pmg_delhi [at] indiapost [dot] gov [dot] in |
| 4 | General Manager (Finance) | 011-23813103, 011-23818361 | gmfinancedelhi [at] indiapost [dot] gov [dot] in |
| 5 | Director Postal Services (HQ) | 011-20831006, 011-20831008 | dpshqdelhi [at] indiapost [dot] gov [dot] in |
| 6 | Director (Mails & BD) | 011-20831009, 011-23554350 | dpsmailsdelhi [at] indiapost [dot] gov [dot] in |
| 7 | Director, New Delhi GPO | 011-23743602 | directornewdelhiho [at] indiapost [dot] gov [dot] in |
| Sr No. | Division | Contact No. | |
|---|---|---|---|
| 1 | Airmail Sorting Division (New Delhi) | 011-26886212 | rmsdodelhiamstg [dot] dl [at] indiapost [dot] gov [dot] in |
| 2 | Delhi East | 011-22373778 | dodelhieast [dot] dl [at] indiapost [dot] gov [dot] in |
| 3 | Delhi GPO | 011-23865716 | cpmdgpo-dl [at] indiapost [dot] gov [dot] in |
| 4 | Delhi North | 011-23818182 | ssponorthdelhi1 [at] gmail [dot] com |
| 5 | Delhi Sorting Division | rmsdodelhistg [dot] dl [at] indiapost [dot] gov [dot] in | |
| 6 | New Delhi Central | 011-23542435 | donewdelhicentral [dot] dl [at] indiapost [dot] gov [dot] in |
| 7 | New Delhi GPO | 011-23743839 | newdelhigpo [at] indiapost [dot] gov [dot] in |
| 8 | New Delhi Sorting Division | 011-23525433 | rmsdonewdelhistg [dot] dl [at] indiapost [dot] gov [dot] in |
| 9 | New Delhi South | 011-24610035 | donewdelhisouth [dot] dl [at] indiapost [dot] gov [dot] in |
| 10 | New Delhi South West | 011-24671592 | donewdelhisouthwest [dot] dl [at] indiapost [dot] gov [dot] in |
| 11 | New Delhi West | 011-25799134 | donewdelhiwest [dot] dl [at] indiapost [dot] gov [dot] in |
| Sr No. | Designation | Contact No. | Address | |
|---|---|---|---|---|
| 1 | SSRM | 011-20831047 | directorndstg [at] gmail [dot] com | New Delhi Stg. Dn. New Delhi-110001 |
| 2 | SSPOs | 011-23542435 | donewdelhicentral [dot] dl [at] indiapost [dot] gov [dot] in | New Delhi Central Division, New Delhi- 110001 |
| 3 | Assistant Director (PO, Co-ord., Welfare & Sports and Official Language | 011-20831019 | adpodelhi [at] gmail [dot] com | |
| 4 | Assistant Director (Building) | 011-20831021 | adbldgdel [at] gmail [dot] com | O/o CPMG, Delhi Circle, New Delhi-110001 |
| 5 | SSRM Delhi Stg.Dn. | 011-23867853 | ssrmdstg [at] gmail [dot] com | Delhi Stg.Dn. New Delhi-110006 |
| 6 | Sr. Supdt. of POs, New Delhi South West Dn | 011-24671592 | donewdelhisouthwest [dot] dl [at] indiapost [dot] gov [dot] in | New Delhi South West Dn, New Delhi- 110021 |
| 7 | Sr. Supdt. of POs, New Delhi South Dn | donewdelhisouth [dot] dl [at] indiapost [dot] gov [dot] in | New Delhi South Dn, New Delhi- 110019 | |
| 8 | Sr. Supdt. of POs, New Delhi West Dn | donewdelhiwest [dot] dl [at] indiapost [dot] gov [dot] in | New Delhi West Dn, New Delhi- 110028 | |
| 9 | Sr. Supdt. of POs, Delhi North Dn | dodelhinorth [dot] dl [at] indiapost [dot] gov [dot] in | Delhi North Dn, Delhi- 110054 | |
| 10 | Sr. Supdt. of POs, Delhi East Dn | dodelhieast [dot] dl [at] indiapost [dot] gov [dot] in | Delhi East Dn, Delhi- 110051 | |
| 11 | AD(Admin) | dirndho [at] gmail [dot] com | New Delhi Gol Dak Khana, New Delhi- 110001 | |
| 12 | CPM, Delhi GPO, | cpmdgpo-dl [at] indiapost [dot] gov [dot] in | Delhi GPO, Delhi- 110006 | |
| 13 | Assistant Director(Staff ) | adstaff [dot] cpmg [at] gmail [dot] com | Delhi Circle, ND- 110001 | |
| 14 | Assistant Director (FS&IT) Delhi Circle | adfs-dl [at] indiapost [dot] gov [dot] in , apmgit-dl [at] indiapost [dot] gov [dot] in | Delhi Circle, ND- 110001 | |
| 15 | Assistant Director(Vig) Delhi Circle | apmgvig-dl [at] indiapost [dot] gov [dot] in | Delhi Circle, ND- 110001 | |
| 16 | Assistant Director(QS) Delhi Circle | adqsdel [at] gmail [dot] com | Delhi Circle, ND- 110001 | |
| 17 | ADM(PLI&Philately), O/o the CPMG, Delhi Circle | admpli-dl [at] indiapost [dot] gov [dot] in | O/o the CPMG, Delhi Circle, New Delhi-110001 | |
| 18 | SSRM, Airmail Sorting Division | 011-26886212 | rmsdodelhiamstg [dot] dl [at] indiapost [dot] gov [dot] in , ssrmamsdndelhi [at] gmail [dot] com | Airmail Sorting Division, New Delhi- 110021 |
| 19 | Sr Superintedent Foreign Post, | foreignpostdelhi [at] indiapost [dot] gov [dot] in | Foreign Post, CIG Marg New Delhi-110002 | |
| 20 | AD(PC), Delhi Circle | adpcdelhi [at] gmail [dot] com | Delhi Circle, ND-110001 | |
| 21 | AD( Recruitment) Delhi Circle | adrdel [dot] dop [at] gmail [dot] com | Delhi Circle, ND-110001 | |
| 22 | AD (BD), Delhi Circle | bdcelldel [at] gmail [dot] com | Delhi Circle, ND-110001 | |
| 23 | AD (MMU), Delhi Circle | mmudelhicircle [at] gmail [dot] com | Delhi Circle, ND-110001 |
| Level | Whom to Contact |
|---|---|
| 1 | Postmaster / In-charge of the Post Office where the transaction has taken place. |
| 2 | Senior Superintendent / Superintendent of Post Offices of the Division in whose jurisdiction the concerned Post Office falls. |
| 3 | The Post Master General of the Region in whose jurisdiction the concerned Post Office and Division falls. |
| Sr. No. | Complaint | Designation | Contact No. | Address | |
|---|---|---|---|---|---|
| 1 | Complaint on delayed delivery / non-delivery of Speed Post, Express Parcel, Business Parcel, Logistics Post, Non payment of COD amount and any other complaint related to premium products. | Public Grievance | PG Division: 011-23036397 Director(PG): 011-23096151, 011-23036814, Dy.General Manager(SP/BP): 011-23096075 , ADG (IM): 011-23096112, DDG (PG): 011-23096087 |
i) (PG) Division, Postal Directorate, New Delhi 110 001. ii) Dy. General Manager (BP) for EPP, LP, BP. iii) ADG (IM) for International Mail. iv) DDG (PG) for Registered Letter / Parcel. |
|
| 2 | Complaints related to non-delivery, delayed or wrong delivery of mail articles (ordinary, registered, insured, parcels), issues with Money Orders or Electronic Money Orders, non-receipt of acknowledgements, abstraction of mail contents, misbehavior by postal staff, miscellaneous postal issues, and matters related to Post Office Savings Bank or Savings Certificates. | Deputy Director General (PG & OA) | 011-23096087 | ddgpg [at] indiapost [dot] gov [dot] in | Dak Bhavan, Sansad Marg, New Delhi-110001. |
| 3 | All type of complaints concerning Postal Life Insurance or Rural Postal Life Insurance. | Chief General Manager (PLI), PLI Directorate | 011-24672461 | cgmplidte [at] gmail [dot] com | Chanakya Puri, New Delhi-110021. |
| 4 | Pension matters of postal employees and matters relating to Gramin Dak Sevaks | Deputy Director General (Establishment) | Dak Bhavan, Sansad Marg, New Delhi-110001. |
New Delhi GPO
Gol Dak Khana Building,
near Gurudwara Bangla Sahib,
New Delhi, Delhi 110001
Contact No.: 011-23743602, 011-23869771