Srinagar GPO Contact No. | India Customer Care

Organization:

India Post

Toll free Number(s):

1800 266 6868 (For Customer Support, Mon-Sat, 9am-6pm)
1800 425 2440 (For ATM/ Debit Card, Mobile/ Internet/ SMS Banking Related Complaint)

Website:

Official Website

IVRS Menu: 1800 266 6868

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Press 1: For delivery status update on your mail booking or order items
Press 2: To get codes and SMS or to generate pickup request for articles like speed post, registered post, parcels etc.
Press 3: To know the premium due date and premium amount on your postal life insurance
Press 4: To know the policy status, policy mature date and maturity amount in sum assured on your postal life insurance
Press 5: To know the account balance on your postal banking savings account
Press 6: For blocking of your ATM card
Press 7: For other services
- Press 1: For India Post Mail Services
- Press 2: For India Post Banking Services
- Press 3: For India Post Insurances Services

Email

cpmg_jnk [at] indiapost [dot] gov [dot] in (For General Query)

Important Links

Important Contact Details

Sr No.	Service	Contact Detail
1	For IPPB related queries or complaints	155299, 033-22029000
2	For any complaints/queries regarding net banking	dopebanking [at] indiapost [dot] gov [dot] in
3	Circle Public Grievances Nodal Officers	pg [dot] jk [at] indiapost [dot] gov [dot] in

Jammu and Kashmir Circle

Sr No.	Designation	Contact No.	Email
1	Chief Postmaster General	0194-2483000	cpmg_jnk [at] indiapost [dot] gov [dot] in
2	Vacant PMG , Jammu Region		pmg_jammu [at] indiapost [dot] gov [dot] in
3	Director Postal Services (HQ) Jammu	0191-2479361	dpsjk [at] indiapost [dot] gov [dot] in
4	Director of Accounts (Postal) Jammu Tawi	0191-2476458	dapjammu [at] indiapost [dot] gov [dot] in

Officers Directory

Sr No.	Designation/Division	Contact No.	Email
1	RMS JK Division	0191-2472667	srmjammu [at] gmail [dot] com
2	Assistant Postmaster General (Staff), J&K Circle		rti [dot] jk [at] indiapost [dot] gov [dot] in
3	ADPS Circle Office Srinagar	0194-2452472	estb [dot] jk [at] indiapost [dot] gov [dot] in , jkmonitoringcell [at] gmail [dot] com
4	SSPOs Srinagar Division	0194-2455186	dosrinagar [dot] jk [at] indiapost [dot] gov [dot] in
5	SSPOs, Jammu Division	0191-2472800	dojammu [dot] jk [at] indiapost [dot] gov [dot] in
6	Supdt. RMS JK Division	0191-2472667	rmsdojk [dot] jk [at] indiapost [dot] gov [dot] in
7	Supdt. Postal Store Depot	0191-2490851	psdjammu [dot] jk [at] indiapost [dot] gov [dot] in
8	SPOs Ladakh Division	01982-252056	doleh [dot] jk [at] indiapost [dot] gov [dot] in
9	SPOs Udhampur Division	01992-270558	doudhampur [dot] jk [at] indiapost [dot] gov [dot] in
10	SPOs Rajouri Division	01962-263657	dorajouri [dot] jk [at] indiapost [dot] gov [dot] in
11	SPOs Baramulla Division	01952-234464	dobaramulla [dot] jk [at] indiapost [dot] gov [dot] in
12	SR. Postmaster Jammu Tawi HO	0191-2546147	jammuho [at] indiapost [dot] gov [dot] in
13	SR. Postmaster Srinagar GPO	0194-2483100	srinagargpo [at] indiapost [dot] gov [dot] in
14	Account Officer, O/o DAP Jammu	0191-2471227	dapjammu [at] indiapost [dot] gov [dot] in
15	Executive Engineer, Civil Wing	0191-2592983	eepcdjammu [at] gmail [dot] com

For Complaint

For any complaint, you can lodge your complaint online through India Post CRM Portal and can also track complaint status .

Any complaint related to postal services and concerning behavior of employees of the Department of Posts, contact the officers listed below.

Level	Whom to Contact
1	Postmaster / In-charge of the Post Office where the transaction has taken place.
2	Senior Superintendent / Superintendent of Post Offices of the Division in whose jurisdiction the concerned Post Office falls.
3	The Post Master General of the Region in whose jurisdiction the concerned Post Office and Division falls.

If your complaint is still not resolved, then you can also contact to the Chief Postmaster General of the Jammu and Kashmir Circle using the details given below:
Contact No.: 0191-2542878 (Jammu) ,0194-2452528 (Kashmir)
Email: cpmg_jnk [at] indiapost [dot] gov [dot] in
Address: GPO Complex, Residency Road, Srinagar - 190001.

If you are still not satisfied with the resolution given, then you may also approach to the officer in the Postal Directorate, Dak Bhavan, New Delhi-110001 by using the & details mentioned below:

Sr. No.	Complaint	Designation	Contact No.	Email	Address
1	Complaint on delayed delivery / non-delivery of Speed Post, Express Parcel, Business Parcel, Logistics Post, Non payment of COD amount and any other complaint related to premium products.	Public Grievance	PG Division: 011-23036397 Director(PG): 011-23096151, 011-23036814, Dy.General Manager(SP/BP): 011-23096075 , ADG (IM): 011-23096112, DDG (PG): 011-23096087		i) (PG) Division, Postal Directorate, New Delhi 110 001. ii) Dy. General Manager (BP) for EPP, LP, BP. iii) ADG (IM) for International Mail. iv) DDG (PG) for Registered Letter / Parcel.
2	Complaints related to non-delivery, delayed or wrong delivery of mail articles (ordinary, registered, insured, parcels), issues with Money Orders or Electronic Money Orders, non-receipt of acknowledgements, abstraction of mail contents, misbehavior by postal staff, miscellaneous postal issues, and matters related to Post Office Savings Bank or Savings Certificates.	Deputy Director General (PG & OA)	011-23096087	ddgpg [at] indiapost [dot] gov [dot] in	Dak Bhavan, Sansad Marg, New Delhi-110001.
3	All type of complaints concerning Postal Life Insurance or Rural Postal Life Insurance.	Chief General Manager (PLI), PLI Directorate	011-24672461	cgmplidte [at] gmail [dot] com	Chanakya Puri, New Delhi-110021.
4	Pension matters of postal employees and matters relating to Gramin Dak Sevaks	Deputy Director General (Establishment)			Dak Bhavan, Sansad Marg, New Delhi-110001.