Pune GPO Contact No. | India Customer Care

Organization:

India Post

Toll free Number(s):

1800 266 6868 (For Customer Support, 9am-6pm)
1800 425 2440 (For ATM/ Debit Card, Mobile/ Internet/ SMS Banking Related Complaint)

Website:

Official Website

IVRS Menu: 1800 266 6868

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Press 1: For delivery status update on your mail booking or order items
Press 2: To get codes and SMS or to generate pickup request for articles like speed post, registered post, parcels etc.
Press 3: To know the premium due date and premium amount on your postal life insurance
Press 4: To know the policy status, policy mature date and maturity amount in sum assured on your postal life insurance
Press 5: To know the account balance on your postal banking savings account
Press 6: For blocking of your ATM card
Press 7: For other services
- Press 1: For India Post Mail Services
- Press 2: For India Post Banking Services
- Press 3: For India Post Insurances Services

Email

pgco [dot] mh [at] indiapost [dot] gov [dot] in (For General Query)

Important Links

Important Contact Details

Sr No.	Service	Contact Detail
1	For IPPB related queries or complaints	155299, 033-22029000
2	For any complaints/queries regarding net banking	dopebanking [at] indiapost [dot] gov [dot] in
3	Circle Public Grievances Nodal Officers	022-22623721

Pune Region

Sr No.	Designation	Contact No.	Email
1	Post Master General	020-26126157	pmg_pune [at] indiapost [dot] gov [dot] in
2	Director Postal Services	020-26121175	dpspune [at] indiapost [dot] gov [dot] in
3	Assistant Potmaster	020-26128121	rtiropune [dot] mh [at] indiapost [dot] gov [dot] in
4	Sr. Manager, Mail Motor Service	020-26125320, 020-26122054	mmspune [dot] mh [at] indiapost [dot] gov [dot] in

Division Contact Details

Sr No.	Division	Contact No.	Email
1	Pune City East	020-24263345	dopunecityeast [dot] mh [at] indiapost [dot] gov [dot] in
2	Pune City West	020-24328699	dopunecitywest [dot] mh [at] indiapost [dot] gov [dot] in
3	Pune Moffusil	020-25510125	dopunemuffasil [dot] mh [at] indiapost [dot] gov [dot] in
4	Rms B Dn Pune	020-26124520	rmsdob [dot] mh [at] indiapost [dot] gov [dot] in
5	Satara	02162-237443	dosatara [dot] mh [at] indiapost [dot] gov [dot] in
6	Sangli	0233-2330304	dosangli [dot] mh [at] indiapost [dot] gov [dot] in
7	Solapur	0217-2726513	dosolapur [dot] mh [at] indiapost [dot] gov [dot] in
8	Kolhapur	0231-2654055	ssposklp [at] gmail [dot] com
9	Ahmednagar	0241-2355010	doahmednagar [dot] mh [at] indiapost [dot] gov [dot] in
10	Pandharpur	02186-223250	dopandharpur [dot] mh [at] indiapost [dot] gov [dot] in
11	Shrirampur	02422-222847, 02422-222642	doshrirampur [dot] mh [at] indiapost [dot] gov [dot] in
12	Rms Bm Dn Miraj	0233-2222395	rmsdobm [dot] mh [at] indiapost [dot] gov [dot] in

For Complaint

For any complaint, you can lodge your complaint online through India Post CRM Portal and can also track complaint status .

Any complaint related to postal services and concerning behavior of employees of the Department of Posts, contact the officers listed below.

Level	Whom to Contact
1	Postmaster / In-charge of the Post Office where the transaction has taken place.
2	Senior Superintendent / Superintendent of Post Offices of the Division in whose jurisdiction the concerned Post Office falls.
3	The Post Master General of the Region in whose jurisdiction the concerned Post Office and Division falls.

If your complaint is still not resolved, then you can also contact to the Chief Postmaster General of the Maharashtra Circle using the details given below:
Contact No.: 022-22623731
Email: pgco [dot] mh [at] indiapost [dot] gov [dot] in
Address: Mumbai GPO Building 2^nd floor, Mumbai 400 001
(Temporarily shifted to GPO Annex Bldg, 4 & 5^th floor, Mumbai 400 001).

If you are still not satisfied with the resolution given, then you may also approach to the officer in the Postal Directorate, Dak Bhavan, New Delhi-110001 by using the & details mentioned below:

Sr. No.	Complaint	Designation	Contact No.	Email	Address
1	Complaint on delayed delivery / non-delivery of Speed Post, Express Parcel, Business Parcel, Logistics Post, Non payment of COD amount and any other complaint related to premium products.	Public Grievance	PG Division: 011-23036397 Director(PG): 011-23096151, 011-23036814, Dy.General Manager(SP/BP): 011-23096075 , ADG (IM): 011-23096112, DDG (PG): 011-23096087		i) (PG) Division, Postal Directorate, New Delhi 110 001. ii) Dy. General Manager (BP) for EPP, LP, BP. iii) ADG (IM) for International Mail. iv) DDG (PG) for Registered Letter / Parcel.
2	Complaints related to non-delivery, delayed or wrong delivery of mail articles (ordinary, registered, insured, parcels), issues with Money Orders or Electronic Money Orders, non-receipt of acknowledgements, abstraction of mail contents, misbehavior by postal staff, miscellaneous postal issues, and matters related to Post Office Savings Bank or Savings Certificates.	Deputy Director General (PG & OA)	011-23096087	ddgpg [at] indiapost [dot] gov [dot] in	Dak Bhavan, Sansad Marg, New Delhi-110001.
3	All type of complaints concerning Postal Life Insurance or Rural Postal Life Insurance.	Chief General Manager (PLI), PLI Directorate	011-24672461	cgmplidte [at] gmail [dot] com	Chanakya Puri, New Delhi-110021.
4	Pension matters of postal employees and matters relating to Gramin Dak Sevaks	Deputy Director General (Establishment)			Dak Bhavan, Sansad Marg, New Delhi-110001.