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Council for Insurance Ombudsman (CIO) Customer Care No.
Updated on Thursday, 18 December 2025 - 4:27pm
Email
Organization:
cioins.co.in All India Number(s):
- 022-6903 8800 (For Contact Support)
- 022-6903 8812 (Alternate Contact Support)
Website:
Official Website - inscoun [at] cioins [dot] co [dot] in (For General Query)
Important Link
Contact Details of Ombudsman Centres
| Sr No. | Centre | Contact No. | Jurisdiction | Address | |
|---|---|---|---|---|---|
| 1 | Ahmedabad | 079-25501201, 079-25501202 | oio [dot] ahmedabad [at] cioins [dot] co [dot] in | Gujarat, Dadra & Nagar Haveli, Daman and Diu. | Jeevan Prakash Building, 6th floor, Tilak Marg, Relief Road, Ahmedabad - 380 001. |
| 2 | Bengaluru | 080-26652048, 080-26652049 | oio [dot] bengaluru [at] cioins [dot] co [dot] in | Karnataka. | Jeevan Soudha Building, PID No. 57-27-N-19 Ground Floor, 19/19, 24th Main Road, JP Nagar, 1st Phase, Bengaluru - 560 078. |
| 3 | Bhopal | 0755-2769201, 0755-2769202, 0755-2769203 |
oio [dot] bhopal [at] cioins [dot] co [dot] in | Madhya Pradesh, Chhattisgarh. | 1st floor, "Jeevan Shikha", 60-B,Hoshangabad Road, Opp. Gayatri Mandir, Bhopal - 462 011. |
| 4 | Bhubaneswar | 0674-2596461, 0674-2596455 0674-2596429, 0674-2596003 |
oio [dot] bhubaneswar [at] cioins [dot] co [dot] in | Odisha. | 62, Forest park, Bhubaneswar - 751 009. |
| 5 | Chandigarh | 0172-2706468 | oio [dot] chandigarh [at] cioins [dot] co [dot] in | Punjab, Haryana (excluding Gurugram, Faridabad, Sonepat and Bahadurgarh), Himachal Pradesh, Union Territories of Jammu & Kashmir, Ladakh & Chandigarh. | Jeevan Deep Building SCO 20-27, Ground Floor Sector- 17 A, Chandigarh - 160 017. |
| 6 | Chennai | 044-24333668, 044-24333678 | oio [dot] chennai [at] cioins [dot] co [dot] in | Tamil Nadu, Puducherry Town and Karaikal (which are part of Puducherry). | Fatima Akhtar Court, 4th Floor, 453,Anna Salai, Teynampet, Chennai - 600 018 |
| 7 | Delhi | 011-46013992, 011-23213504, 011-23232481 |
oio [dot] delhi [at] cioins [dot] co [dot] in | Delhi & following Districts of Haryana - Gurugram, Faridabad, Sonepat & Bahadurgarh. | 2/2 A, Universal Insurance Building, Asaf Ali Road, New Delhi - 110 002. |
| 8 | Guwahati | 0361-2632204, 0361-2602205, 0361-2631307 |
oio [dot] guwahati [at] cioins [dot] co [dot] in | Assam, Meghalaya, Manipur, Mizoram, Arunachal Pradesh, Nagaland and Tripura. | Jeevan Nivesh, 5th Floor, Nr. Panbazar over bridge, S.S. Road, Guwahati - 781001(Assam) |
| 9 | Hyderabad | 040-23312122,
040-23376991, 040-23376599, 040-23328709, 040-23325325 |
oio [dot] hyderabad [at] cioins [dot] co [dot] in | Andhra Pradesh, Telangana, Yanam and part of Union Territory of Puducherry | 6-2-46, 1st floor, "Moin Court", Lane Opp. Saleem Function Palace, A. C. Guards, Lakdi-Ka-Pool, Hyderabad - 500 004. |
| 10 | Jaipur | 0141-2740363 | oio [dot] jaipur [at] cioins [dot] co [dot] in | Rajasthan. | Gr. Floor, Jeevan Nidihi- II, Bhawani Singh Road, Jaipur -302 005. |
| 11 | Kochi | 0484-2358759 | oio [dot] ernakulam [at] cioins [dot] co [dot] in | Kerala, Lakshadweep, Mahe-a part of Union Territory of Puducherry. | 10th Floor, Jeevan Prakash,LIC Building, Opp to Maharaja's College Ground,M.G.Road, Kochi - 682 011. |
| 12 | Kolkata | 033-22124339, 033-22124341 | oio [dot] kolkata [at] cioins [dot] co [dot] in | West Bengal, Sikkim, Andaman & Nicobar Islands. | Hindustan Bldg. Annexe, 7th Floor, 4, C.R. Avenue, Kolkata - 70072 |
| 13 | Lucknow | 0522-4002082, 0522-3500613 | oio [dot] lucknow [at] cioins [dot] co [dot] in | Districts of Uttar Pradesh : Lalitpur, Jhansi, Mahoba, Hamirpur, Banda, Chitrakoot, Allahabad, Mirzapur, Sonbhabdra, Fatehpur, Pratapgarh, Jaunpur,Varanasi, Gazipur, Jalaun, Kanpur, Lucknow, Unnao, Sitapur, Lakhimpur, Bahraich, Barabanki, Raebareli, Sravasti, Gonda, Faizabad, | 6th Floor, Jeevan Bhawan, Phase-II, Nawal Kishore Road, Hazratganj, Lucknow - 226 001. |
| 14 | Mumbai | 022-69038800, 022-69038827, 022-69038829, 022-69038831, 022-69038832, 022-69038833 |
oio [dot] mumbai [at] cioins [dot] co [dot] in | Metropolitan Region excluding wards in Mumbai - i.e M/E, M/W, N , S and T covered under Office of Insurance Ombudsman Thane and areas of Navi Mumbai. | 3rd Floor, Jeevan Seva Annexe, S. V. Road, Santacruz (W), Mumbai - 400 054. |
| 15 | Noida | 0120-2514252, 0120-2514253 | oio [dot] noida [at] cioins [dot] co [dot] in | State of Uttarakhand and the following Districts of Uttar Pradesh: Agra, Aligarh, Bagpat, Bareilly, Bijnor, Budaun, Bulandshehar, Etah, Kannauj, Mainpuri, Mathura, Meerut, Moradabad, Muzaffarnagar, Oraiyya, Pilibhit, Etawah, Farrukhabad, Firozbad, Gautam Buddh | 4th Floor, Main Road, Naya Bans, Sector 15, Distt: Gautam Buddh Nagar, U.P-201301. |
| 16 | Patna | 0612-2547068 | oio [dot] patna [at] cioins [dot] co [dot] in | Bihar, Jharkhand. | 2nd Floor, Lalit Bhawan, Bailey Road, Patna 800 001. |
| 17 | Pune | 020-24471175 | oio [dot] pune [at] cioins [dot] co [dot] in | State of Goa and State of Maharashtra excluding areas of Navi Mumbai, Thane district,Palghar District, Raigad district & Mumbai Metropolitan Region | Jeevan Darshan Bldg., 3rd Floor, C.T.S. No.s. 195 to 198, N.C. Kelkar Road, Narayan Peth, Pune - 411 030. |
| 18 | Thane | 022-20812868, 022-20812869 | oio [dot] thane [at] cioins [dot] co [dot] in | Area of Navi Mumbai, Thane District, Raigad District, Palghar District and wards of Mumbai, M/East, M/West, N, S and T." | 2nd Floor,Jeevan Chintamani Building, Vasantrao Naik Mahamarg, Thane (West) |
Grievance Redressal
- For any query/complaint, you can write to the Insurer/insurance broker.
- If your query is not resolved within 30 days, then you may also approach to the Ombudsman Centres .
- You can also lodge your complaint online through this Grievance Portal .
- For more information related to lodging a Complaint, Please read .
Grievance Officers Non Life / Health Insurance Companies
| Sr No. | Company Name | Name of Officer | GRO Email | Address | |
|---|---|---|---|---|---|
| 1 | Bandhan Life Insurance Limited | Mrs. Ankur Roy (GRO) | ankur [dot] roy [at] bandhanlife [dot] com | gro [at] bandhanlife [dot] com | A-201, 2nd floor, Leela Business Park, Andheri Kurla Road, Andheri East, Mumbai-400059, Maharashtra |
| 2 | Aviva Life Insurance Co. India Ltd. | Ms. Aneela Sinha (GRO) | qneela [dot] Sinha [at] avivaindia [dot] com | gro [at] avivaindia [dot] com | 401-A, 4th Floor, Block A, DLF Cyber Park, Sector 20, NH-8, Gurugram, Haryana - 122016 |
| 3 | Bajaj Life Insurance Limited (formerly Bajaj Allianz Life Insurance Co. Ltd) | Mr. Gaurav Sadana (GRO) | gaurav [dot] Sadana [at] bajajallianz [dot] co [dot] in | gro [at] bajajallianz [dot] co [dot] in | Bajaj Allianz House, 5th floor Airport Road Yerawada, Pune, District - Pune Maharashtra -411006 |
| 4 | Bharti AXA Life Insurance Co. Ltd. | Mr. Nitin Mehta (GRO) | nitin [dot] mehta1 [at] bhartiaxa [dot] com | bal [dot] legal [at] bhartiaxa [dot] com | Bharti AXA Life Insurance Co Ltd. 3rd Floor, Spectrum Towers, Malad Link Road, Malad West, Mumbai - 400064 |
| 5 | Aditya Birla Sun life Insurance Co. Ltd. | Ms. Shobha Ratna (GRO) | shobha [dot] ratna [at] adityabirlacapital [dot] com | grievance [dot] lifeinsurance [at] adityabirlacapital [dot] com | 6th Floor, G- Corp Tech Park, Kasarvadavli, Ghodbunder Road, Thane West 400601 |
| 6 | Canara HSBC Life Insurance Company Limited | Ms. Pooja Verma (GRO) | pooja [dot] verma [at] canarahsbclife [dot] in | gro [at] canarahsbclife [dot] in | 139 P, Sector-44, Gurugram 122003, Haryana, India |
| 7 | Pramerica Life Insurance Limited | Mr. Ranjit Das (GRO) | ranjit [dot] das3 [at] pramericalife [dot] in | gro [at] pramericalife [dot] in | Ground Floor, Building 9, Tower B, Cyber City, DLF City Phase -III, Gurugram, Haryana- 122022 |
| 8 | Edelweiss Life Insurance Co. Ltd. | Alok Ranjan Singh (GRO) | alokranjan [dot] singh [at] edelweisslife [dot] in | gro [at] edelweisslife [dot] in | 6th Floor, Tower 3, Wing 'B', Kohinoor City, Kirol Road, Kurla (W), Mumbai 400070 |
| 9 | Generali Central Life Insurance Company Limited (formerly Future Generali India Life Ins Co. Ltd) | Mr. Chaitanya Kapoor (GRO) | chaitanya [dot] kapoor [at] futuregenerali [dot] in | gro [at] futuregenerali [dot] in | Unit No. 801 & 802, 8th Floor, Tower C, Embassy 247 Park, Lal Bahadur Shastri Marg, Vikhroli (W), Mumbai 400083, Maharashtra |
| 10 | HDFC Life Insurance Co. Ltd | Mrs. V. Rodricks (GRO) | valenciar [at] hdfclife [dot] com | gro [at] hdfclife [dot] com | 11th Floor, Lodha Excelus, Apollo Mills Compound, N M Joshi Marg, Mahalaxmi, Mumbai - 400011 |
| 11 | ICICI Prudential Life Insurance Co. Ltd | Ms Ashwini Bondale (GRO) | ashwini [dot] bondale [at] iciciprulife [dot] com | gro [at] iciciprulife [dot] com | Ground Floor, Unit no. 1A & 2A, Raheja Tipco Plaza, Rani Sati Marg, Malad (East), Mumbai- 400097 Maharashtra |
| 12 | AGEAS Federal Life Insurance Company Limited | Mr. Rajesh Ajgaonkar (GRO) | gro [at] ageasfederal [dot] com | gro [at] ageasfederal [dot] com | 22nd Floor, A Wing, Marathon Futurex, N. M. Joshi Marg, Lower Parel- East, Mumbai- 400013 |
| 13 | IndiaFirst Life Insurance Company Limited | Mr. Sunder Natarajan (GRO) | Sunder [dot] Natarajan [at] indiafirstlife [dot] com | gro [at] indiafirstlife [dot] com | 12th and 13th Floor, North [C] wing, Tower 4, Nesco IT Park, Nesco Center, Western Express Highway, Goregaon (East), Mumbai- 400 063. |
| 14 | Kotak Mahindra Life Insurance Company Limited | Mr. Sarang Cheema (GRO) | kli [dot] grievance [at] kotak [dot] com | gro [at] kotak [dot] com | 901 (A-Wing) & 902 (B-Wing), 9th Floor, Intellion Square (Building No. 4), Infinity Park, Off Western Express Highway, Goregaon, Mulund Link Road, (Malad E), Mumbai, Maharashtra 400097 |
| 15 | Life Insurance Corporation of India | Ms. Rachna Khare (GRO) | co_complaints [at] licindia [dot] com | co_complaints [at] licindia [dot] com | "Yogakshema", Link , CRM/PS Department, 5 th Floor, Jeevan Bima Marg, Nariman Point, Mumbai- 400 021 |
| 16 | Axis Max Life Insurance Limited (formerly Max Life Insurance Co. Ltd) | Suhail Ghai (GRO) | suhail [dot] ghai [at] axismaxlife [dot] com | gro [at] axismaxlife [dot] com | 90 C, Udyog Vihar, Sector -18, Gurugram- 122015 |
| 17 | PNB Metlife Insurance Co. Ltd. | Mr. Ajay Narang (GRO) | anarang2 [at] pnbmetlife [dot] com | gro [at] pnbmetlife [dot] co [dot] in | 3rd Floor, Worldmark 3, Sector 65, Gurgaon -122002 |
| 18 | Reliance Nippon Life Insurance Company Ltd. | Mr. Rajesh Kumavat (GRO) | rajesh [dot] kumavat [at] relianceada [dot] com | rnlife [dot] gro [at] relianceada [dot] com | Unit Nos. 401B, 402, 403 & 404, 4th Floor, Inspire-BKC, G Block, BKC Main Road, Bandra Kurla Complex, Bandra East, Mumbai - 400051. |
| 19 | India SBI Life Insurance Co. Ltd. | Mr. Deepak U Nair (GRO) | deepak [dot] nair [at] sbilife [dot] co [dot] in | ccseoffice [at] sblife [dot] co [dot] in | SBI Life Insurance Co. Ltd. 7th Level (D Wing) & 8th Level, Seawoods Grand Central Tower 2, Plot No R-1, Sector - 40, Seawoods , Nerul Node, Dist. Thane, Navi Mumbai-400 706 |
| 20 | Shriram Life Insurance Co. Ltd. | Mr. R.Srinivas (GRO) | srinivas [dot] r [at] shriramlife [dot] com | gro [at] shriramlife [dot] in | Ramky Selenium, Plot No. 31 & 32, Beside Andhra Bank Training Centre, Financial District, Gachibowli, Hyderabad-500032 |
| 21 | Star Union dai-ichi Life Insurance Co. Ltd. | Mr. Rakesh Moyal (GRO) | gopalkrishnan [dot] ks [at] sudlife [dot] in | gro [at] sudlife [dot] in | 4th Floor, Vishwaroop IT Park, Sector 30 A, Vashi, Navi Mumbai 400 703 |
| 22 | TATA-AIA Life Insurance Co. Ltd. | Mr. Avadhut Bane (GRO) | avadhut [dot] bane [at] tataaia [dot] com | gro [at] tataaia [dot] com | 9th Floor, Building B, I Think Techno Campus, Off Pokharan road 2, Close to Eastern Express Highway, Thane-W, Mumbai- 400604 |
| 23 | Sahara India Life Insurance Co Ltd. | Mr. Umesh Kumar (GRO) | umesh [dot] kumar1 [at] sahara [dot] in | gro [dot] life [at] sahara [dot] in | 8th floor, Sahara India Centre, 2, Kapoorthala Complex, Aliganj, Lucknow 226 024 |
| 24 | ACKO Life Insurance Limited | Ms. Swati Shriwastav (GRO) | swati [dot] shriwastav [at] acko [dot] tech | gro [dot] life [at] acko [dot] com | 36/5 Somasundarapalya, Haralakunte, Bangalore South, Bangalore, Bangalore, Karnataka, India, 560102 |
| 25 | Go Digit Life Insurance Ltd. | Mr. Praveen Kumar NP (GRO) | praveenkumar [dot] n [at] godigit [dot] com | lifegro [at] godigit [dot] com | Atlantis, 95, 4th B Cross Road, Koramangala Industrial Layout, 5th Block, Bengaluru 560095 |
Non Life / Health Insurance Companies
| Sr No. | Company Name | Name of Officer | GRO Email | Address | |
|---|---|---|---|---|---|
| 1 | Acko General Insurance Ltd | Ms. Reena Evans (GRO) | reena [dot] evans [at] acko [dot] com | gro [at] acko [dot] com | # 36/5, Hustlehub One East, Somasandrapalya, 27th Main Road, Sector 2, HSR Layout, Bengaluru 560 102 |
| 2 | Aditya Birla Health Insurance Co Ltd | Mr. Naveen Chandra (GRO) | naveen [dot] c [at] adityabirlacapital [dot] com | gro [dot] healthinsurance [at] adityabirlacapital [dot] com | 9th floor, One World Centre, Tower 1, Jupiter Mill Compound, S B Marg, Elphinstone Road, Mumbai 400013 |
| 3 | Agriculture Insurance Company of India Ltd. | Jaspal Singh Khurmi (GRO) | gro [at] aicofindia [dot] com | gro [at] aicofindia [dot] com | Plate B&C, 5th Floor, Block 1, East Kidwai Nagar New Delhi 110023 |
| 4 | Bajaj General Insurance Limited.(formerly Bajaj Allianz General Insurance Co Ltd) | Mr Jerome Vincent (GRO) | jerome [dot] vincent [at] bajajallianz [dot] co [dot] in | ggro [at] bajajallianz [dot] co [dot] in | Bajaj Finserv Corporate Office, 1st floor, Sr. No. 208/1-B, Viman Nagar Ave 1, behind Weikfield IT Citi Info Park, Viman Nagar, Pune 411014 |
| 5 | Cholamandalam MS General Insurance | Ms. K. Chitra (GRO) | chitrak [at] cholams [dot] murugappa [dot] com | gro [at] cholams [dot] murugappa [dot] com | Dare House, II Floor, No.2, N.S.C. Bose Road, Parrys, Chennai, Tamil Nadu 600 001 |
| 6 | Navi General Insurance | Mr. Koushik Sangiri (GRO) | koushik [dot] sangiri [at] navi [dot] com | gro [at] navi [dot] com | Vaishnavi Tech Square, No. 142/2 Iballur Village, Taluka Bagalur, Begur, Bengaluru,Karnataka-560 102 Bengaluru 560102 |
| 7 | Ecgc Limited | Mr. Gaurav Anshuman (GRO) | gaurav [dot] anshuman [at] ecgc [dot] in | Ecgc-grievance [at] ecgc [dot] in | ECGC Bhawan, CTS No.393,393/1 to 45, M.V Road, Andheri East, Mumbai- 400 069 |
| 8 | Future Generali India Insurance Co Ltd | Mr Hari Shankar Mishra (GRO) | harishankar [dot] mishra [at] generalicentral [dot] com | gcigro [at] generalicentral [dot] com | Unit No. 801 & 802, 8th floor, Tower C, Embassy 247 Park, LBS Marg, Vikhroli West, Mumbai 400 083 |
| 9 | Go Digit Life Insurance Ltd. | Mr Praveen Bhat (GRO) | praveen [dot] bhat [at] godigit [dot] com | gro [at] godigit [dot] com | Atlantis, 95, 4th B Cross Road, Koramangala Industrial Layout, 5th Block, Bengaluru 560 095 |
| 10 | HDFC Ergo General Insurance Co Ltd | Mr Arun Kumar Sharma (GRO) | arun [dot] sharma [at] hdfcergo [dot] com | gro [at] hdfcergo [dot] com | D-301, 3rd floor, Eastern Business District, Magnet Mall, LBS Marg, Bhandup West, Mumbai 400 078 |
| 11 | ICICI Lombard General Insurance Co Ltd | Ms. Pooja Raiyani (GRO) | grievance [at] icicilombard [dot] com | gro [at] icicilombard [dot] com | ICICI Lombard House, 414, Veer Savarkar Marg, Near Siddhi Vinayak Temple, Prabhadevi, Mumbai 400025 |
| 12 | IFFCO-Tokio General Insurance Co Ltd | Ms. Preeti Bali (GRO) | preeti [at] iffcotoko [dot] co [dot] in | gro [at] iffcotokio [dot] co [dot] in | IFFCO Tower, Plot No. 3, Sector 29, Gurugram 122001 |
| 13 | Kotak Mahindra General Insurance Co Ltd | Mr Rahul Wadhwa (GRO) | rahul [dot] wadhwa [at] kotak [dot] com | grievanceofficer [at] kotak [dot] com | 8th floor, Zone IV, Kotak Towers, Building No. 21, Infinity Park, Off Western Express Highway, Malad (East), Mumbai 400097 |
| 14 | Liberty General Insurance | Mr Sameer Maldundkar (GRO) | sameer [dot] malgundkar [at] libertyinsurance [dot] in | gro [at] libertyinsurance [dot] in | Ground Floor, High Street cum Highlighted Corporate Centre, Bearing No, GB-1B, Kapurbawdi Junction,Majwada,Thane, Maharashtra 400607 |
| 15 | Magma General Insurance Limited (Formerly Magma HDI General Insurance Company Limited) | Ms. Meghna Shah (GRO) | meghna [dot] shah [at] magma-hdi [dot] co [dot] in | gro [at] magma-hdi [dot] co [dot] in | Equinox Business Park, Tower 3, 2nd floor, Unit No. 1B & 2B, LBS Marg, Kurla West, Mumbai 400 070 |
| 16 | Niva Bupa Health Insurance | Mr Vikar Alam (GRO) | vikar [dot] alam [at] nivabupa [dot] com | gro [at] nivabupa [dot] com | 3rd floor, Capital Cyberspace, Golf Course Extension Road, Sector 59, Gurgaon 122 101. |
| 17 | National Insurance Co. Ltd. | Mr. Inbaraj K (GRO) | inbaraj [dot] k [at] nic [dot] co [dot] in | griho [at] nic [dot] co [dot] in | National Insurance Co. Ltd., Head Office, CRM Department, 10th Floor, Premises No. 18-0374, Plot No. CBD-81 New Town, Kolkata- 700156 |
| 18 | Raheja QBE General Insurance Co Ltd | Ms Mrunal Fernandes (GRO) | mrunal [dot] fernandes [at] rahejaqbe [dot] com | grievancehead [at] rahejaqbe [dot] com | Ground floor, P&G Plaza, Cardinal Gracious Road, Chakala, Andheri East, Mumbai 400099 |
| 19 | Reliance General Insurance | Mr Prasun Pratik (GRO) | prasun [dot] pratik [at] relianceada [dot] com | legalclaimshelpdesk [at] indusindinsurance [dot] com | 6th floor, Oberoi Commerz, International Business Park, Oberoi Garden City, Off WE Highway, Goregaon East, Mumbai 400063 |
| 20 | Care Health Insurance Co. Ltd | Mr. Anoop Singh (GRO) | gro [at] careinsurance [dot] com | chilegal [at] careinsurance [dot] com | Vipul Tech Square, Tower C, 3rd Floor, Sector - 43, Golf Course Road, Gurugram -122009 |
| 21 | Royal Sundaram General Insurance Co Ltd | Mr T M Shyamsunder (GRO) | TM [dot] Shyamsunder [at] royalsundaram [dot] in | gro [at] royalsundaram [dot] in | Vishranti Melaram Towers, No. 2/319, Rajiv Gandhi Salai (OMR), Karapakkam, Chennai 600097 |
| 22 | SBI General Insurance Co Ltd | Mr. Virag Mishra (GRO) | virag [dot] mishra [at] sbigeneral [dot] in | gro [at] sbigeneral [dot] in | 9th floor, Wing A&B Fulcrum, Sahar Road, Andheri East, Mumbai 400 099 |
| 23 | Shriram General Insurance Co Ltd | Ms. Tanushree Jain (GRO) | tanushree [dot] jain [at] shriramgi [dot] com | gro [at] shriramgi [dot] com | E-8, EPIP, RIICO Industrial Area, Sitapura, Jaipur 302 022, Rajasthan |
| 24 | Star Health & Allied Insurance Co Ltd | Mr. S. Chandrabose (GRO) | chandrabose [dot] s [at] starhealth [dot] in | gro [at] starhealth [dot] in | Corporate Grievance Department, 4th floor, Balaji Complex, No. 15, Whites Lane, Whites Road, Royapettah, Chennai 600014 |
| 25 | Tata AIG General Insurance Co Ltd | Mr. Neville Malesra (GRO) | Neville1 [dot] Malesra [at] tataaig [dot] com | gro [at] tataaig [dot] com | 7th and 8th floors, R Tech Park, Village Pahadi Taluka, Goregaon East, Mumbai 400 063 |
| 26 | The New India Assurance Co Ltd | Mr K K Sunil Kumar (GRO) | kk [dot] sunilkumar [at] newindia [dot] co [dot] in | gro [dot] io [at] newindia [dot] co [dot] in | New India Assurance Head Office: 87 , M G Road, Fort, Mumbai 400 001 |
| 27 | The Oriental Insurance Co Ltd | Shri. Vatsal Nath (GRO) | vatsal [dot] nath [at] orientalinsurance [dot] co [dot] in | gro [at] orientalinsurance [dot] co [dot] in | Corporate Office,Block - 4, Plate-A,NBCC Office Complex, Kidwai Nagar East, New Delhi - 110023 |
| 28 | United India Insurance Co Ltd | Mr Sanjay Joshi (GRO) | sanjayjoshi [at] uiic [dot] co [dot] in | gro [at] uiic [dot] co [dot] in | 19, 4th Lane, Nungambakkam High Road, Chennai 600 034 |
| 29 | Universal Sompo General Insurance Co Ltd | Ms. Namita Singh (GRO) | namita [dot] singh [at] universalsompo [dot] com | gro [at] universalsompo [dot] com | Unit no. 601 & 602, 6th Floor, Reliable Tech Park, Thane-Belapur Road, Navi Mumbai, Maharashtra 400708 |
| 30 | ManipalCigna Health Insurance Company Limited | Ms. Rakhee Desousa (GRO) | rakhee [dot] desousa [at] manipalcigna [dot] com | gro [at] manipalcigna [dot] com | Techweb Center, 2nd Floor New Link Road, Anand Nagar, Jogeshwari (West), Mumbai:400 102 Maharashtra |
| 31 | Kshema General Insurance co. Ltd | Anupriya Akashipu (GRO) | anupriya [dot] a [at] kshema [dot] co | gro [at] kshema [dot] co | 413, 4th Floor, My Home Tycoon, Kundan Bagh, Begumpet, Hyderabad, Telangana - 500016 |
| 32 | ZUNO General Insurance Ltd. (Formerly Edelweiss General Insurance Co. Ltd.) | Tehsin Laxmidhar (GRO) | grievanceofficer [at] hizuno [dot] com | grievanceofficer [at] hizuno [dot] com | Tower 3, Wing B, Kohinoor City, Kirol Road, Kurla (West), Mumbai :400 070 Maharashtra |
| 33 | Galaxy Health Insurance Company Ltd. | Smt. G. Veni (GRO) | veni [dot] g [at] galaxyhealth [dot] com | gro [at] galaxyhealth [dot] com | Prestige Polygon, 12th Top floor (P), 471, Anna Salai, Nandanam, Chennai:600 035 |
Centre Wise In Charge Contact Details
| Sr No. | Centre | Name of the official | Designation | Contact number |
|---|---|---|---|---|
| 1 | Ahmedabad | Shri H. S Gohil | Dy. Secretary | 079-25501205 |
| 2 | Bengaluru | Shri Ganesh Kamath Mulky | Secretary | 080-26652047 |
| 3 | Bhopal | Shri Rajat Mukherjee | Secretary | 0755-2769202 |
| 4 | Bhubaneswar | Ms S. Murmu | Secretary | 0674-2596455 |
| 5 | Chandigarh | Ms Laxmi Prakash | Secretary | 0172-2705861 |
| 6 | Chennai | Smt K. Reshma | Asstt. Secretary | 044-24333668 |
| 7 | Delhi | Ms Rajan Dhanpati | Secretary | 011-23237539 |
| 8 | Guwahati | Shri Gautam Dutta | Asstt. Secretary | 0361-2732937 |
| 9 | Hyderabad | Ms S Nirmala Devi | Secretary | 040-23328709 |
| 10 | Jaipur | Shri S. M. Mishra Alok | Secretary | 0141-2740798 |
| 11 | Kochi | Ms Mini Sukumaran | Secretary | 0484-2358734 |
| 12 | Kolkata | Shri S. V. Goon | Secretary | 033-22124342 |
| 13 | Lucknow | Shri Mohd Kamal Asif | Dy. Secretary | 0522-2201188 |
| 14 | Mumbai | Shri V. S. Tiwary | Secretary | 022-69038823 |
| 15 | Noida | Shri Lalit Gupta | Secretary | 0120-4115636 |
| 16 | Patna | Shri Ajay Kumar | Dy. Secretary | 0612-2680952 |
| 17 | Pune | Shri Rajiv Kalra | Dy. Secretary | 020-41312555 |
| 18 | Council for Insurance Ombudsmen (CIO) |
Ms Poornima Gaitonde | Secretary | 022-69038803 |
Members of the Council for Insurance Ombudsmen
| Sr No. | Name | Designation |
|---|---|---|
| 1 | Shri Atul Sahai | Chairman cum MD, The New India Assurance Co. Ltd & Chairman GIPSA |
| 2 | Shri M. R. Kumar | Member Chairman, LIC Of India |
| 3 | Shri Saurabh Mishra | Member Joint Secretary, DFS, Ministry of Finance |
| 4 | Smt S.N. Rajeswari | Member Member (Distribution), IRDAI |
| 5 | Shri Mahesh Kumar Sharma | Member MD & CEO, SBI Life Insurance Co. Ltd. |
| 6 | Shri Ritesh Kumar | Member MD & CEO, HDFC Ergo General Insurance Co. Ltd. |
| 7 | Shri Anuj Gulati | Member MD & CEO, Care Health Insurance Co. Ltd. |
| 8 | Shri N S Kannan | Member MD & CEO, ICICI Prudential Life Insurance Company Ltd. |
| 9 | Shri Anjan Dey | Member Chairman cum MD, The Oriental Insurance Company Ltd. |
CPIO/First Appellate Authority Contact Details
| Sr No. | Center | Name | Contact No. | |
|---|---|---|---|---|
| Central Public Information Officer | ||||
| 1 | Ahmedabad | Shri S A Mehta, Asst. Secy | 079-25501202 | oio [dot] ahmedabad [at] cioins [dot] co [dot] in |
| 2 | Bengaluru | Ms. A. Sankeerthana, A.O. | 080-26652049 | - |
| 3 | Bhopal | Madhur Tailong, Asst. Secretary | 0755-2769201 | oio [dot] bhopal [at] cioins [dot] co [dot] in |
| 4 | Bhubaneswar | Sambit Das, A.O. | 0674-2596455 | oio [dot] bhubaneshwar [at] cioins [dot] co [dot] in |
| 5 | Chandigarh | Manju Kapoor, Dy Secretary | 0172-2705861 | oio [dot] chandigarh [at] cioins [dot] co [dot] in |
| 6 | Chennai | B. Anuradha, A.O. | 044-24333678 | oio [dot] chennai [at] cioins [dot] co [dot] in |
| 7 | Delhi | Anita Chawla, Asst. Secretary | 011-46013992 | oio [dot] delhi [at] cioins [dot] co [dot] in |
| 8 | Guwahati | Shri Arup Deka, A.O. | 0361-2632204 | oio [dot] guwahati [at] cioins [dot] co [dot] in |
| 9 | Hyderabad | M.V.V.Satyanarayana, Manager | 040-23376991 | oio [dot] hyderabad [at] cioins [dot] co [dot] in |
| 10 | JAIPUR | Narendra Yadav, A.O. | 0141-2740363 | oio [dot] jaipur [at] cioins [dot] co [dot] in |
| 11 | Kochi | Smt. Kunjumole Thomas, Asst. Secretary | 0484-2358759 | oio [dot] ernakulam [at] cioins [dot] co [dot] in |
| 12 | Kolkata | Shri S S Das, Asst. Secretary | 033-22124339 | oio [dot] kolkata [at] cioins [dot] co [dot] in |
| 13 | Lucknow | Shri Atul Misra, Dy. Secretary | 0522-4002082 | oio [dot] lucknow [at] cioins [dot] co [dot] in |
| 14 | Mumbai | Maithili R Bhagwat, A.O. | 022-69038830 | oio [dot] mumbai [at] cioins [dot] co [dot] in |
| 15 | Noida | Ms. Poojashree Choudhary, Dy. Manager | 0120-2514253 | oio [dot] noida [at] cioins [dot] co [dot] in |
| 16 | Patna | Vidyanand Jha, A.O. | 0612-2680952 | oio [dot] patna [at] cioins [dot] co [dot] in |
| 17 | Pune | Shri Anand C Kulkarni, A.O. | 020-41312555 | oio [dot] pune [at] cioins [dot] co [dot] in |
| 18 | Thane | Mr. Arun A Sawant, Asst. Secretary | 022-20812869 | oio [dot] thane [at] cioins [dot] co [dot] in |
| 19 | CIO | Smt Vaishali B Desai, Asst. Secretary | 022-69038805 | admin [dot] inscoun [at] cioins [dot] co [dot] in |
| First Appellate Authority | ||||
| 20 | Ahmedabad | Shri S D Dattani, Dy Secretary | 079-25501202 | secretary [dot] ahmedabad [at] cioins [dot] co [dot] in |
| 21 | Bengaluru | Ms. Nirmala Devi N, Secretary | 080-26652049 | secretary [dot] bengaluru [at] cioins [dot] co [dot] in |
| 22 | Bhopal | Ms. P. S. Pratibha, Dy. Secretary | 0755-2769201 | secretary [dot] bhopal [at] cioins [dot] co [dot] in |
| 23 | Bhubaneswar | Shri Ajaya Kumar Das, Secretary | 0674-2596455 | secretary [dot] bhubaneswar [at] cioins [dot] co [dot] in |
| 24 | Chandigarh | Jaswinder Pal K Minhas, Secretary | 0172-2706468 | secretary [dot] chandigarh [at] cioins [dot] co [dot] in |
| 25 | Chennai | Smt.Jayshree Anandan, Secretary | 044-24333668 | secretary [dot] chennai [at] cioins [dot] co [dot] in |
| 26 | Delhi | Mr. H. Kumar, Secretary | 011-46013992 | secretary [dot] delhi [at] cioins [dot] co [dot] in |
| 27 | Guwahati | Mr. Kalyan Das, Dy. Secretary | 0361-2632204 | secretary [dot] guwahati [at] cioins [dot] co [dot] in |
| 28 | Hyderabad | Rajasekhar P, Secretary | 040-23376991 | secretary [dot] hyderabad [at] cioins [dot] co [dot] in |
| 29 | Jaipur | Ms. Sonali Sarin, Secretary | 0141-2740363 | secretary [dot] jaipur [at] cioins [dot] co [dot] in |
| 30 | Kochi | Mr. Jolly Peter, Secretary | 0484-2358759 | secretary [dot] ernakulam [at] cioins [dot] co [dot] in |
| 31 | Kolkata | Shri Jhadeshwar Majhi, Secretary | 033-22124342 | secretary [dot] kolkata [at] cioins [dot] co [dot] in |
| 32 | Lucknow | Mohammed Kamal Asif, Secretary | 0522-3500612 | secretary [dot] lucknow [at] cioins [dot] co [dot] in |
| 33 | Mumbai | Ms. Preetha G Nair, Secretary | 022-69038821 | secretary [dot] mumbai [at] cioins [dot] co [dot] in |
| 34 | Noida | S K Rai, Secretary | 0120-4115636 | secretary [dot] noida [at] cioins [dot] co [dot] in |
| 35 | Patna | Prasad M, Dy Secretary | 0612-2547068 | secretary [dot] patna [at] cioins [dot] co [dot] in |
| 36 | Pune | Ms. Parvathy Iyer, Dy Secretary | 020-24471175 | secretary [dot] pune [at] cioins [dot] co [dot] in |
| 37 | Thane | Ms. P Padma Anil Menon, Secretary | 022-20812868, 022-20812869 | secretary [dot] thane [at] cioins [dot] co [dot] in |
| 38 | CIO | Shri Hariharasudhan. V, Secretary | 022-69038803 | secretary [dot] inscoun [at] cioins [dot] co [dot] in |
| Nodal Officer for Transparency Audit | ||||
| 39 | CIO | Shri Hariharasudhan. V, Secretary | 022-69038803 | secretary [dot] inscoun [at] cioins [dot] co [dot] in |
Download Forms
Address
Council for Insurance Ombudsmen,
3rd Floor, Jeevan Seva Annexe,
S. V. Road, Santacruz (W),
Mumbai - 400 054.
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