Council for Insurance Ombudsmen (CIO) Customer Care No.

All India Number(s): 
  • 022-6903 8800
  • 022-6903 8812

Email

  • inscoun [at] cioins [dot] co [dot] in

Important Links

Frequently Asked Questions

Centre-wise In-charge details

Centre Name of the official Designation Contact number
Ahmedabad Shri H. S Gohil Dy. Secretary 079 -25501205
Bengaluru Shri Ganesh Kamath Mulky Secretary 080-26652047
Bhopal Shri Rajat Mukherjee Secretary 0755-2769202
Bhubaneswar Ms S. Murmu Secretary 0674-2596455
Chandigarh Ms Laxmi Prakash Secretary 0172-2705861
Chennai Smt K. Reshma Asstt. Secretary 044-24333668
Delhi Ms Rajan Dhanpati Secretary 011-23237539
Guwahati Shri Gautam Dutta Asstt. Secretary 0361-2732937
Hyderabad Ms S Nirmala Devi Secretary 040 -23328709
Jaipur Shri S. M. Mishra Alok Secretary 0141-2740798
Kochi Ms Mini Sukumaran Secretary 0484-2358734
Kolkata Shri S. V. Goon Secretary 033-22124342
Lucknow Shri Mohd Kamal Asif Dy. Secretary 0522-2201188
Mumbai Shri V. S. Tiwary Secretary 022-69038823
Noida Shri Lalit Gupta Secretary 0120-4115636
Patna Shri Ajay Kumar Dy. Secretary 0612-2680952
Pune Shri Rajiv Kalra Dy. Secretary 020-41312555
Council for Insurance Ombudsmen
(CIO)
Ms Poornima Gaitonde Secretary 022-69038803

Contact details of Ombudsman Centres

Grievance Redressal Officers (GROs)

Life / Health Insurance Companies

Company Name Name Email GRO Email Id Address
Aegon Life Insurance Company Ltd Mr. Ankur Roy ankur [dot] roy [at] aegonlife [dot] com gro [at] aegonlife [dot] com A-201, 2nd floor, Leela Business Park,
Andheri Kurla Road, Andheri East,
Mumbai-400059, Maharashtra
AVIVA Life Insurance Co. India Ltd. Ms. Aneela Sinha Aneela [dot] Sinha [at] avivaindia [dot] com Gro [at] avivaindia [dot] com Aviva Tower, Sector Road, Sector-43,
Phase V, Opp Golf Course, Gurugram
-122003, Haryana
Bajaj Allianz Life Insurance Co. Ltd Mr. Gaurav Sadana Gaurav [dot] Sadana [at] bajajallianz [dot] co [dot] in Gro [at] bajajallianz [dot] co [dot] in Bajaj Allianz House, 5th floor Airport
Road Yerawada, Pune, District - Pune
Maharashtra -411006
Bharti AXA Life Insurance Co. Ltd. Mr. Nitin Mehta nitin [dot] mehta1 [at] bhartiaxa [dot] com gro [at] bhartiaxa [dot] com Unit No. 1904, 19th Floor, Parinee
Crescenzo, 'G' Block, Bandra Kurla
Complex, Bandra East, Mumbai 400051
Unit No. 1904, 19th Floor, Parinee
Crescenzo, 'G' Block, Bandra Kurla
Complex, Bandra East, Mumbai 400051
Aditya Birla Sun life Insurance Co. Ltd. Ms. Shobha Ratna shobha [dot] ratna [at] adityabirlacapital [dot] com grievance [dot] lifeinsurance [at] adityabirlacapital [dot] com 6th Floor, G- Corp Tech Park,Kasarvadavli,
Ghodbunder Road, Thane West 400601
Canara HSBC Oriental Bank of Commerce
Life Insurance Company Limited
Ms. Pooja Verma pooja [dot] verma [at] canarahsbclife [dot] in gro [at] canarahsbclife [dot] in 139 P, Sector-44, Gurugram 122003,
Haryana, India
Pramerica Life Insurance Limited Mr. Rajesh Krishnan gro [at] pramericalife [dot] in rajesh [dot] krishnan [at] pramericlife [dot] in 4th Floor, Building 9, Tower B,
Cyber City, DLF City Phase -III,
Gurugram, Haryana – 122022
Edelweiss Tokio Life Insurance Co. Ltd Mr. Ram Akella ram [dot] akella [at] edelweisstokio [dot] in GRO [at] edelweisstokio [dot] in 6th Floor, Tower 3, Wing 'B',
Kohinoor City, Kirol Road, Kurla
(W), Mumbai 400070
Exide Life Insurance Company Limited Mr. Ashwin B gro [at] exidelife [dot] in 3rd Floor, JP Techno Park, No.
3/1, Millers Road, Bengaluru
560 001, India
Future Generali India Life Insurance Co. Ltd Ms. S. Mahesh Mahesh [dot] s [at] futuregenerali [dot] in N/A Unit No. 801 & 802, 8th Floor,
Tower C, Embassy 247 Park,Lal
Bahadur Shastri Marg, Vikhroli
(W), Mumbai 400083, Maharashtra
HDFC Life Insurance Co. Ltd Mr. Rahul Arte arter [at] hdfclife [dot] com gro [at] hdfclife [dot] com 13th Floor, Lodha Excelus, Apollo
Mills Compound, N M Joshi Marg,
Mahalaxmi, Mumbai - 400011
ICICI Prudential Life Insurance Co. Ltd Ms Ashwini Bondale  Ashwini [dot] bondale [at] iciciprulife [dot] com gro [at] iciciprulife [dot] com Ground Floor, Unit no. 1A & 2A,
Raheja Tipco Plaza,Rani Sati Marg,
Malad (East),Mumbai- 400097,
Maharashtra
AGEAS Federal Life Insurance
Company Limited
Mr. Rajesh Ajgaonkar gro [at] ageasfederal [dot] com 22nd Floor, A Wing, Marathon Futurex,
N. M. Joshi Marg, Lower Parel – East,
Mumbai – 400013
IndiaFirst Life Insurance Company Limited Mr. Sunder Natarajan Sunder [dot] Natarajan [at] indiafirstlife [dot] com gro [at] indiafirstlife [dot] com 12th and 13th Floor, North [C]
wing, Tower 4, Nesco IT Park,
Nesco Center, Western Express
Highway, Goregaon (East),
Mumbai – 400 063.
Kotak Mahindra Life Insurance
Company Limited
Mr. Muralikrishna Cheruvu muralikrishna [dot] cheruvu [at] KOTAK [dot] com kli [dot] grievance [at] kotak [dot] com 2nd Floor, Plot # C- 12,
G- Block, BKC, Bandra (E),
Mumbai - 400 051
Life Insurance Corporation of India Mr. Rajiv Gupta co_complaints [at] licindia [dot] com "Yogakshema", Link , CRM/PS Department,
5 th Floor, Jeevan Bima Marg, Nariman
Point, Mumbai – 400 021
Max Life Insurance Co. Ltd Mr. Tarun Bahri  Tarun [dot] bahri [at] maxlifeinsurance [dot] com gro [at] maxlifeinsurance [dot] com Plot – 90 A, Sector -18 HUDA,
Gurugram-HUDA, Gurugram.
PNB Metlife Insurance Co. Ltd. Mr. Sameer Chibber schibber [at] pnbmetlife [dot] com gro [at] pnbmetlife [dot] co [dot] in Unit no. 302, 3rd floor, Tower-3,
Worldmark, Village Maidawas, Sector
65, District Gurugram, Haryana-122018
Reliance Nippon Life Insurance Company Ltd. Mr. Rajnish Kumar rajnish [dot] m [dot] kumar [at] relianceada [dot] com rnlife [dot] gro [at] relianceada [dot] com  Unit Nos. 401B, 402, 403 & 404,
4th Floor, Inspire-BKC, G Block,
BKC Main Road, Bandra Kurla Complex,
Bandra East, Mumbai - 400051. India
SBI Life Insurance Co. Ltd. Mr. Prem Vidyarthi coo [at] sbilife [dot] co [dot] in gro [at] sbilife [dot] co [dot] in Central Processing Centre, 8th Level
(E Wing), Seawoods Grand Central Tower 2,
Plot No R-1, Sector - 40,Seawoods ,Nerul
Node, Navi Mumbai-400 706
Shriram Life Insurance Co. Ltd. Mr. R.Srinivas srinivas [dot] r [at] shriramlife [dot] com gro [at] shriramlife [dot] in Ramky Selenium, Plot No. 31 & 32,
Beside Andhra Bank Training Centre,
Financial District, Gachibowli,
Hyderabad-500032
Star Union dai-ichi Life Insurance Co. Ltd. Mr. Rakesh Moyal Rakesh [dot] Moyal [at] sudlife [dot] in Gro [at] sudlife [dot] in 11th & 4th Floor, Vishwaroop IT
Park, Plot No. 34, 35 & 38, Sector
30A of IIP, Vashi, Navi Mumbai
- 400703
TATA-AIA Life Insurance Co. Ltd. Ms. Gayatri Nathan gayatri [dot] nathan [at] tataaia [dot] com gro [at] tataaia [dot] com 9th Floor, Building B, I Think Techno
Campus, Off Pokharan road 2, Close to
Eastern Express Highway, Thane –W,
Mumbai – 400604
Sahara India Life Insurance Co Ltd. Mr. Umesh Kumar umesh [dot] kumar1 [at] sahara [dot] in gro [dot] life [at] sahara [dot] in 8th floor, Sahara India Centre, 2,
Kapoorthala Complex, Aliganj,
Lucknow 226 024

Non Life / Health Insurance Companies

Company Name Name Email GRO Email Id Address
Acko General Insurance Ltd Mr Brijesh Sharma  brijesh [dot] sharma [at] acko [dot] com gro [at] acko [dot] com # 36/5, Hustlehub One East,
Somasandrapalya, 27th Main Road,
Sector 2, HSR Layout, Bengaluru
-560102
Aditya Birla Health Insurance Co Ltd Mr Amit Jain amit [dot] jain [at] adityabirlacapital [dot] com gro [dot] healthinsurance [at] adityabirlacapital [dot] com 9th floor, One World Centre, Tower 1,
Jupiter Mill Compound, S B Marg,
Elphinstone Road, Mumbai 400013
Agriculture Insurance Company of India Ltd. Ms. M. Rajeshwari Singh mrsingh@ [at] aicofindia [dot] com fasalbima [at] aicofindia [dot] com
gro [at] aicofindia [dot] com
Plate B&C, 5th Floor, Block 1,
East Kidwai Nagar New Delhi
-110023
Bajaj Allianz General Insurance Co Ltd Mr Jerome Vincent jerome [dot] vincent [at] bajajallianz [dot] co [dot] in ggro [at] bajajallianz [dot] co [dot] in Bajaj Finserv Corporate Office,
1st floor, Sr. No. 208/1-B, Viman
Nagar Ave 1, behind Weikfield IT
Citi Info Park, Viman Nagar,
Pune 411014
Bharati Axa General Insurance
Company merged with ICICI Lombard General
Insurance Co Ltd
Ms. Vasundhara Bhonsle grievance [at] icicilombard [dot] com gro [at] icicilombard [dot] com ICICI Lombard House, 414,
Veer Savarkar Marg, Near Siddhi
Vinayak Temple, Prabhadevi,
Mumbai 400025
Cholamandalam MS General Insurance Mr S K Rangaswamy rangaswamySK [at] cholams [dot] murugappa [dot] com gro [at] cholams [dot] murugappa [dot] com Dare House, 2nd floor, NSC
Bose Road, Parry's', Chennai
-600 001
Navi General Insurance Ms. Sugandha Sharma sugandha [dot] sharma [at] navi [dot] com gro [at] navi [dot] com Salarpuria Business Centre, 4th
floor, 93, 5th A Block, Koramangala
Industrial Layout, Bengaluru 560 095
ECGC Limited Ms Smita Pandit smita [dot] pandit [at] ecgc [dot] in grievances [at] ecgc [dot] in 10th floor, Express Towers,
Nariman Point, Mumbai 400 021
Edelweiss General Insurance Co Ltd Ms. Neha Verlekar neha [dot] verlekar [at] edelweissfin [dot] com grievanceofficer [at] edelweissinsurance [dot] com 5th floor, Tower 3, Kohinoor
City Mall, Kohinoor City, Kirol
Road, Kurla West, Mumbai 400 070
Future Generali India Insurance Co Ltd Mr Hari Shankar Mishra harishankar [dot] mishra [at] futuregenerali [dot] in fggro [at] futuregenerali [dot] in Unit No. 801 & 802, 8th floor,
Tower C, Embassy 247 Park, LBS
Marg, Vikhroli West, Mumbai
-400 083
Go Digit General Insurance Mr Praveen Bhat praveen [dot] bhat [at] godigit [dot] com gro [at] godigit [dot] com Atlantis, 95, 4th B Cross Road,
Koramangala Industrial Layout,
5th Block, Bengaluru 560 095
HDFC Ergo General Insurance Co Ltd Mr Arun Kumar Sharma arun [dot] sharma [at] hdfcergo [dot] com gro [at] hdfcergo [dot] com D-301, 3rd floor, Eastern
Business District, Magnet Mall,
LBS Marg, Bhandup West, Mumbai
400 078
ICICI Lombard General Insurance Co Ltd Ms. Vasundhara Bhonsle grievance [at] icicilombard [dot] com gro [at] icicilombard [dot] com ICICI Lombard House, 414, Veer
Savarkar Marg, Near Siddhi Vinayak
Temple, Prabhadevi, Mumbai 400025
IFFCO-Tokio General Insurance Co Ltd Ms. Preeti Bali preeti [at] iffcotoko [dot] co [dot] in gro [at] iffcotokio [dot] co [dot] in IFFCO Tower, Plot No. 3,
Sector 29, Gurugram 122001
Kotak Mahindra General Insurance Co Ltd Ms. Priti Punjabi priti [dot] punjabi [at] kotak [dot] com grievanceofficer [at] kotak [dot] com 8th floor, Zone IV, Kotak Towers,
Building No. 21, Infinity Park,
Off Western Express Highway,
Malad (East), Mumbai 400097
L&T General Insurance merged with
HDFC Ergo General Insurance Co Ltd
Mr Arun Kumar Sharma arun [dot] sharma [at] hdfcergo [dot] com gro [at] hdfcergo [dot] com D-301, 3rd floor, Eastern Business
District, Magnet Mall, LBS Marg,
Bhandup West, Mumbai 400 078
Liberty General Insurance Mr Sachin Joshi sachin [dot] joshi [at] libertyinsurance [dot] in GRO [at] libertyinsurance [dot] in 10th floor, Tower A, Peninsula
Business Park, Ganpatrao Kadam
Marg, Lower Parel, Mumbai 400013
Magma HDI General Insurance Co Ltd Mr Sanjeev Punn sanjeev [dot] punn [at] magma-hdi [dot] co [dot] in gro [at] magma-hdi [dot] co [dot] in Office No. 516 and 517, 5th Floor,
Neelkanth Corporate Park,, Plot No.
240, 2401/1-8,, Kirol Road, Vidyavihar
(West), Mumbai 400086
Niva Bupa Health Insurance Mr Vikar Alam vikar [dot] alam [at] maxbupa [dot] com gro [at] maxbupa [dot] com 14th floor, Capital Cyberspace,
Gold Course Extension Road,
Sector 59, Gurgaon 122 011.
National Insurance Co. Ltd. Anita Das Anita [dot] Das [at] nic [dot] co [dot] in griho [at] nic [dot] co [dot] in National Insurance Co. Ltd.
CRM Department, 7Th Floor, Chabildas
Towers (Pradip Building) 6A, Middleton
Street Kolkata - 700071 (WB)
Raheja QBE General Insurance Co Ltd Ms Mrunal Fernandes mrunal [dot] fernandes [at] rahejaqbe [dot] com grievancehead [at] rahejaqbe [dot] com Ground floor, P&G Plaza,
Cardinal Gracious Road,
Chakala, Andheri East,
Mumbai 400099
Reliance General Insurance Mr Mohan Khandekar mohan [dot] khandekar [at] relianceada [dot] com rgicl [dot] services [at] relianceada [dot] com 6th floor, Oberoi Commerz,
International Business Park, Oberoi
Garden City, Off WE Highway, Goregaon
East, Mumbai 400063
Care Health Insurance Co. Ltd Mr. Anoop Singh singh [dot] anoop [at] careinsurance [dot] com gro [at] careinsurance [dot] com Vipul Tech Square, Tower C,
3rd Floor, Sector - 43, Golf
Course Road, Gurugram -122009
Royal Sundaram General Insurance Co Ltd Mr T M Shyamsunder tm [dot] shyamsunder [at] royalsundaram [dot] in GRO [at] royalsundaram [dot] in Vishranti Melaram Towers, No. 2/319,
Rajiv Gandhi Salai (OMR), Karapakkam,
Chennai 600097
SBI General Insurance Co Ltd Mr Shatrughan Singh shatrughan [dot] singh [at] sbigeneral [dot] in gro [at] sbigeneral [dot] in 301, Natraj, Junction of Western
Express Highway & Andheri Kurla Road,
Andheri East, Mumbai 400069
Shriram General Insurance Co Ltd Ms. Tanushree Jain tanushree [dot] jain [at] shriramgi [dot] com gro [at] shriramgi [dot] com E-8, EPIP, RIICO Industrial
Area, Sitapura, Jaipur 302022
Star Health & Allied Insurance Co Ltd Ms. Radha Vijayaraghavan radhavijay [at] staarhealth [dot] in gro [at] starhealth [dot] in Corporate Grievance Department,
4th floor, Balaji Complex, No.
15, Whites Lane, Whites Road,
Royapettah, Chennai 600014
Tata AIG General Insurance Co Ltd Ms. Malpadevi Maharana malpadevi [dot] maharana [at] tataaig [dot] com gro [at] tataaig [dot] com A-501, Building No. 4, IT Infinity
Park, Dindoshi, Malad East, Mumbai
-400097
The New India Assurance Co Ltd Mr Ramnarayan Chakrabarty ram [dot] chakrabarty [at] newindia [dot] co [dot] in gro [at] newindia [dot] co [dot] in Head Office, 87, MG Road, Fort,
Kala Ghoda, Mumbai 400 001
The Oriental Insurance Co Ltd Mr J Dasgupta jdas [dot] gupta [at] orientalinsurance [dot] co.i gro [at] orientalinsurance [dot] co [dot] in Customer Service Department,
4th floor, Aggarwal House, Asaf
Ali Road, New Delhi 110 002
United India Insurance Co Ltd Mr Ramesh Chandra Agrawal rcagarwal [at] uiic [dot] co [dot] in gro [at] uiic [dot] co [dot] in 24, Whites Road, Chennai
600014
Universal Sompo General Insurance Co Ltd Mr Ashish Gosavi ashish [dot] gosavi [at] universalsompo [dot] com gro [at] universalsompo [dot] com Unit No. 601 & 602, 6th floor,
Reliable Tech Park, Cloud City
Campus, Gut No. 31,Thane Belapur
Road, Airoli, Navi Mumbai 400708
ManipalCigna Health Insurance Company Limited Ms. Shruti Vyas gro [at] manipalcigna [dot] com 4th floor, Raheja Titanium,
Off Western Express Highway,
Goregaon (East), Mumbai 400063

Members of the Council for Insurance Ombudsmen

Name Designation
Shri Atul Sahai Chairman cum MD, The New India Assurance Co. Ltd
& Chairman GIPSA
Shri M. R. Kumar Member
Chairman, LIC Of India
Shri Saurabh Mishra Member
Joint Secretary, DFS, Ministry of Finance
Smt S.N. Rajeswari Member
Member (Distribution), IRDAI
Shri Mahesh Kumar Sharma Member
MD & CEO, SBI Life Insurance Co. Ltd.
Shri Ritesh Kumar Member
MD & CEO, HDFC Ergo General Insurance Co. Ltd.
Shri Anuj Gulati Member
MD & CEO, Care Health Insurance Co. Ltd.
Shri N S Kannan Member
MD & CEO, ICICI Prudential Life Insurance Company Ltd.
Shri Anjan Dey Member
Chairman cum MD, The Oriental Insurance Company Ltd.

Address

Council for Insurance Ombudsmen,
3rd Floor, Jeevan Seva Annexe,
S. V. Road, Santacruz (W),
Mumbai - 400 054.