Bank customer can submit complaints related to these services -

1. Issue on transfering amount from one account to other
2. Cheque payment issues
3. ATM , Debit/Credit card issues
4. Internet Banking
5. Mobile Banking
6. Bank Loan
7. Other issues related to banking services

Process to submit Complaint Application -

Online Mode

1. Go to the official bank website
2. Click on customer service corner, there are certain options appears through which
   you can complaint -
   • Complaint & Grievance Redressal
   • Service Request
   • Complaint Mechanism
   • Register Complaint
   • Register for Grievance
3. Enter your details to generate OTP
   • Contact Number
   • Email Id
4. Fill the OTP which were sent in your mobile number, click on proceed
5. Welcome to Guest Registeration Complaint form (Fill the details)-
   • Complaint Name
   • Complaint againt Branch/Office
   • Nature of complaint
   • Account Number
   • Subject
   • State,District,Address information
   • Email Id & Mobile Number
6. Click on submit, get a complaint number via Email id or Mobile Number

Offline Mode

1. Complaint should be submitted to your concerned bank branch, where your
   account exists
2. Complaint application can be submitted on plain paper
3. Submit complaint application to concerned office
4. After receiving complaint application, concerned bank offices issues an
   acknowledgement
   receipt of complaint.
5. ATM problems related complaints can be submitted at nearest concern bank
   branch or Toll Free
   Number (Keep safe the ATM slip as future refrence)

Document Required

1. Complaints application can be submitted to bank in hard copy
2. Xerox copy of bank passbook as an identity proof
3. Any other document / receipt in support of your claim
4. Take acknowledgment receipt from concerned bank official with date

After Submitting/ Registering complaints to bank ?

1. Generally, bank takes 2-3 weeks for grivance redressal, but it may vary
   from bank to bank
2. If bank is unable to resolve your problems or not responded to your
   complaint with one month,
   again send one reminder to bank regarding your complaints
3. Still, bank not responding to your complaints or unable to give answer to
   your complaints, then you can
   register complaints againts bank with banking ombudsman
4. Banking ombudsman has 15 Regional Offices across the country to
   accept complaint application form

Process to submit application to Banking Ombudsman-

Online Mode

1. Go to the official website of Banking Ombudsman
2. Click on File a Complaint
3. Enter your details i.e-
   • Mobile number
   • Area of operation of BO (Banking Ombudsman)
   • State, District
   • Bank Branch Name
   • Enter your name & email address
4. Upload your scan document i.e Acknowledgment receipt,passbook copy,
   bank transaction statement
5. Click on next, a screen reflect your complaint has been register succesfully
6. You got a complain number in your Email & Mobile No.
7. You can also Track Your Complaint

Note*

• Online mode is faster than offline mode

Offline Mode

1. Submit application in plain paper in favour Banking ombudsman
2. Submit your application under which jurisdiction your state or bank comes
3. Carry your document i.e Acknowledgment receipt,passbook copy,bank
   transaction statement
4. It's free of cost process

There is no fix time given to solve these issues in banking ombudsman

After resolving the case, banking ombudsman cordinate with your account operating
bank branch and solve your
query as per valid reason.