IVRS Menu: 1800 10 888

• Press 1: If you already have an account or credit card or have taken a loan from IDFC First Bank.
• Press 2: If you are a fastag customer.
• Press 3: To check the status of your application for a credit card or loan.
• Press 4: Queries about pay later account.
• Press 5: If you do not have an account or loan with IDFC, and want to apply for any of our services.
  • Press 1: For bank account related information.
  • Press 2: For credit card related query.
  • Press 3: For loan related query.

Credit Card

• If you want to block your credit card then you can call 180010888 or email at banker [at] idfcfirstbank [dot] com
• You can also visit this Blocking Credit Card.

Debit Card

• If you want to block your debit card then you can call 180010888
• You can also visit this Blocking Debit Card

Level 1:

• If you have any query/complaint, then firstly you have to call 180010888 or email at:
  • banker [at] idfcfirstbank [dot] com (For general queries)
  • nriservices [at] idfcfirstbank [dot] com (For NRI Services)
• You can also fill this Complaint Form
• Your query will be resolved within 7 working days.

Level 2:

• If you are not satisfied, then you can approach to the Regional Nodal Officer
  Designation: Regional Nodal Officer
  Email: rno [at] idfcfirstbank [dot] com
  Contact No.: 022-41652700 (9:30-6pm, Mon-Sat)
  (except 2nd and 4th Saturdays and all bank holidays)
  

  Sr. No.	Branch	Coverage Area	Address
  1	Ahmedabad	Gujarat, Union Territories of Dadra, and Nagar Haveli, Daman and Diu	IDFC First Bank, Sun Square CG Road, TP 20, FP No 80 to 91, Umashankar Joshi Marg, Beside Hotel Regenta, Navrangpura, Ahmedabad, Gujarat 380006
  2	Bangalore	Karnataka	IDFC First Bank, Building, Plot No 79, Residency, Residency Rd, Richmond Town, Bengaluru, Karnataka 560025
  3	Bhopal	MP	IDFC First Bank Ltd, First And Sixth Floor, Benchmark Business Park, Block no. A3, PU4, Commercial, Scheme no. 54, Vijay Nagar, Indore, M.P. - 452001
  4	Bhubaneswar	Orissa	Ground floor, Vishnu Chambers, J-4, Block GP, Salt Lake Sector 5, Biddhannagar, Kolkata-700091
  5	Chandigarh	Himachal Pradesh, Punjab and Union Territory of Chandigarh and Panchkula, Yamuna Nagar and Ambala Districts of Haryana.	IDFC First Bank, SCO 169-170 Madhya Marg Sector 8C, Chandigarh- 160009
  6	Chennai	Tamil Nadu, Union Territories of Puducherry (except Mahe Region) and Andaman and Nicobar Islands	IDFC First Bank, Plot No.7B, Gandhi Mandapam Road, 1st Floor, Kotturpuram, Chennai - 600085.
  7	Guwahati	Assam, Arunachal Pradesh, Manipur, Meghalaya, Mizoram, Nagaland and Tripura	Ground floor, Vishnu Chambers, J-4, Block GP, Salt Lake Sector 5, Biddhannagar, Kolkata-700091
  8	Hyderabad	Andhra Pradesh and Telangana	IDFC First Bank Ltd, 1-10-63/1/1, Veer Chambers, Chikoti Gardens, Begumpet, Hyderabad - 500016
  9	Jaipur	Rajasthan	IDFC First Bank K-12, Malviya Marg C Scheme, Jaipur - 302002
  10	Kanpur	Uttar Pradesh (excluding Districts of Ghaziabad and Gautam Budh Nagar)	IDFC First Bank, Ground Floor, Premises bearing number -17/3-B, Meghdoot Hotel Building, Mall Road, Kanpur, Kanpur Nagar - 208001
  11	Kolkata	West Bengal and Sikkim	Ground floor, Vishnu Chambers, J-4, Block GP, Salt Lake Sector 5, Biddhannagar, Kolkata-700091
  12	Mumbai	Maharashtra and Goa	IDFC First Bank, Building no. 09, 17th floor, Gigaplex Raheja Mindspace IT-5, Airoli, Navi Mumbai - 400708, Maharashtra.
  13	New Delhi	Delhi, Haryana (except the districts of Ambala, Yamuna Nagar, and Panchkula), and the districts of Ghaziabad and Gautam Budh	IDFC First Bank, Ground Floor, Shop No: G-01 And G-02, Bhagwati Plaza, Plot No: 12, Sector: 5, Dwarka, New Delhi - 110075
  14	Patna	Bihar	Ground floor, Vishnu Chambers, J-4, Block GP, Salt Lake Sector 5, Biddhannagar, Kolkata-700091
  15	Thiruvanant hapuram	Kerala and Union Territory of Lakshadweep and Union Territory of Puducherry (only Mahe Region).	IDFC First Bank, Plot No.7B, Gandhi Mandapam Road, 1st Floor, Kotturpuram, Chennai - 600085.
  16	Dehradun	State of Uttarakhand and also the seven districts of Western Uttar	IDFC First Bank, 59/3 Ground And 2nd floor Rajpur Road Dehradun, next to IDBI Bank Uttrakhand - 248001
  17	Ranchi	Jharkhand	Ground floor, Vishnu Chambers, J-4, Block GP, Salt Lake Sector 5, Biddhannagar, Kolkata-700091
  18	Raipur	Chhattisgarh	IDFC First Bank Ltd, Regional Office, 5th Floor, Moti Mahal Palladium, Raipur, Chhattisgarh-492001
  19	Jammu	Jammu And Kashmir	IDFC First Bank, SCO 169-170 Madhya Marg Sector 8C, Chandigarh- 160009
  For more details

• Your query will be resolved within 7 working days.
• If you are still not satisfied, then you can contact to the Principal Nodal Officer
  Designation: Principal Nodal Officer
  Contact No.: 18002099771
  Email: - pno [at] idfcfirstbank [dot] com
  Address: IDFC First Bank Ltd. Building no. 09,
  17th floor, Gigaplex Raheja Mindspace IT-5, Airoli,
  Navi Mumbai - 400708, Maharashtra

Level 3:

• If your query is still not resolved, then you can contact to the senior management:
  

  Sr. No.	Designation	Email
  1	Managing Director and CEO	ceo [at] idfcfirstbank [dot] com
  2	Head-Retail Banking	head [dot] retailbanking [at] idfcfirstbank [dot] com
  3	Head-Customer Experience	cceo [at] idfcfirstbank [dot] com

Level 4

• If your query is stil not resolved by the resolution given by above levels, then you can also lodge your complaint online through Complaint Management System (CMS) Portal.