IDFC First Bank Customer Care No. 1800 10 888

• By Contact No.: You can call customer care at 180010888 (24x7 all days of the year).
• By Email: You can email at banker [at] idfcfirstbank [dot] com
• By online: By Official Website: You can block your card online through the official website.
• By Mobile banking: You can block your debit card through android and ios app.
  • Log in → Go to Accounts → Select Cards → Choose the debit card → Select Temporary Block or Permanently Block.
• By Internet Banking: Log in → Go to Accounts → Select Cards → Choose the debit card → Select Temporary Block or Permanent Block → Confirm with OTP.

Level 1:

• For any query/complaint, you can contact at the details mentioned below:
  Contact No.: 180010888 (24x7)
  Email: banker [at] idfcfirstbank [dot] com (For general queries) , nriservices [at] idfcfirstbank [dot] com (For NRI Services)
• You can also fill this Complaint Form .
• Your query will be resolved within 7 working days.

Level 2:

• If you are not satisfied, then you can approach to the Regional Nodal Officer
  Designation: Regional Nodal Officer
  Email: rno [at] idfcfirstbank [dot] com
  Contact No.: 022-41652700, (Mon-Sat, 9:30-6pm)
  (except 2^nd and 4^th Saturdays and all bank holidays)
  

  Sr. No.	Branch	Address (IDFC First Bank Ltd)	Area Covered
  1	Ahmedabad	Sun Square CG Road, TP 20, FP No 80 to 91, Umashankar Joshi Marg, Beside Hotel Regenta, Navrangpura, Ahmedabad, Gujarat 380006	Gujarat, Union Territories of Dadra, and Nagar Haveli, Daman and Diu
  2	Bangalore	Ground & First Floor, N.P. Arcade, No.245/1, 4th Cross Road, OMBR Layout, Banaswadi, Bangalore 560043	Karnataka
  3	Bhopal	First And Sixth Floor, Benchmark Business Park, Block no. A3, PU4, Commercial, Scheme no. 54, Vijay Nagar, Indore, M.P. - 452001	Madhya Pradesh
  4	Bhubaneswar	2nd Floor, Oriflame Mall (Citadel Building), Main Road Area, Ranchi, Jharkhand 834001	Odisha
  5	Chandigarh	First & Second Floor, 28 -28 A, Industrial Area Phase - 1, Chandigarh - 160002	Himachal Pradesh, Punjab and Union Territory of Chandigarh and Panchkula, Yamuna Nagar and Ambala Districts of Haryana.
  6	Chennai	Plot No.7B, Gandhi Mandapam Road, 1st Floor, Kotturpuram, Chennai - 600085.	Tamil Nadu, Union Territories of Puducherry (except Mahe Region) and Andaman and Nicobar Islands
  7	Guwahati	Ground Floor, Vishnu Chambers, J-4, Block GP, Salt Lake Sector 5, Biddhannagar, Kolkata-700091	Assam, Arunachal Pradesh, Manipur, Meghalaya, Mizoram, Nagaland and Tripura
  8	Hyderabad	1-10-63/1/1, Veer Chambers, Chikoti Gardens, Begumpet, Hyderabad - 500016	Andhra Pradesh and Telangana
  9	Jaipur	Office No. 4, 5A, 5B & 6, 7th Floor, Man Upasana Plaza, C-44, Sardar Patel Marg, C Scheme, Jaipur, Rajasthan-302001.	Rajasthan
  10	Kanpur	Ground Floor, Premises bearing number -17/3-B, Meghdoot Hotel Building, Mall Road, Kanpur, Kanpur Nagar - 208001	Uttar Pradesh (excluding Districts of Ghaziabad and Gautam Budh Nagar)
  11	Kolkata	Ground Floor, Vishnu Chambers,J-4, Block GP, Salt Lake Sector 5, Biddhannagar, Kolkata-700091	West Bengal, Assam, Sikkim, Meghalaya, Nagaland and Tripura
  12	Mumbai	Building no. 09, 17th floor, Gigaplex Raheja Mindspace IT-5, Airoli, Navi Mumbai - 400708	Maharashtra and Goa
  13	New Delhi	Ground Floor, Shop No: G-01 & G-02, Bhagwati Plaza, Plot No: 12, Sector: 5, Dwarka , New Delhi - 110075	Delhi, Haryana (except the districts of Ambala, Yamuna Nagar, and Panchkula), and the districts of Ghaziabad and Gautam Budh
  14	Bihar	Ground Floor, Premises bearing number - 17/3-B, Meghdoot Hotel Building, Mall Road, Kanpur, Kanpur Nagar - 208001	Bihar
  15	Thiruvanant hapuram	Plot No.7B, Gandhi Mandapam Road, 1st Floor, Kotturpuram, Chennai - 600085.	Kerala and Union Territory of Lakshadweep and Union Territory of Puducherry (only Mahe Region).
  16	Dehradun	Loan Centre, 15 & 15/2 Rajpur Road, DIlaram Bazar 1st Floor, Opp Radha Krishna Mandir, Dehradun, Uttarakhand 248001	Uttarakhand and also the seven districts of Western Uttar
  17	Ranchi	2nd Floor, Oriflame Mall (Citadel Building), Main Road Area, Ranchi, Jharkhand 834001	Jharkhand
  18	Raipur	Regional Office, 5th Floor, Moti Mahal Palladium, Raipur, Chhattisgarh-492001	Chhattisgarh
  19	Jammu	First & Second Floor, 28 -28 A, Industrial Area Phase - 1, Chandigarh - 160002	Jammu And Kashmir

• Your query will be resolved within 7 working days.

Level 3:

• If you are still not satisfied, then you can contact to the Principal Nodal Officer at the details given below:
  

  Contact No.: 18002099771 (24x7)
  Email: pno [at] idfcfirstbank [dot] com
  Address: IDFC First Bank Ltd. Building no. 09,
  17^th floor, Gigaplex Raheja Mindspace IT-5, Airoli,
  Navi Mumbai - 400708, Maharashtra

• You can also escalate your complaint to the senior management:
  

  Sr No.	Designation	Email
  1	Head-Retail Banking	head [dot] retailbanking [at] idfcfirstbank [dot] com
  2	Head-Customer Experience	cceo [at] idfcfirstbank [dot] com
  3	Managing Director and CEO	ceo [at] idfcfirstbank [dot] com

Level 4

• If your query is stil not resolved within 30 days or you are not satisfied, you can also lodge your complaint online through RBI Complaint Management System (CMS) Portal