IVRS Menu: 022-6899 7777 / 040-6815 7777

• Press 1 : If you are a existing customer.
• Press 2 : If you wish to start a banking relationship.
• Press 9 : To report fraud in your account.

Through Contact DCB Customer Care

• Dial 022-68997777, 040-68157777 and follow the instructions
• (NRI customers please dial +91-22-6127 1000)
• You can send an email to customercare [at] dcbbank [dot] com (for NRI customers nri [at] dcbbank [dot] com)

Through SMS

• Send SMS (xxxx = the last 4 digits of your DCB Debit Card) or (xxxx = the last 4 digits of your DCB Account number link to the Card) Send the text/ SMS to 9821878789 from your registered mobile number.

Through Online

• Login to DCB Mobile Banking App , and instantly block your card by clicking on the Cards, then click on the Block Debit Card.

Through DCB Personal Internet Banking

• Visit DCB Bank website , then select Personal Internet Banking , then login with your credentials and select Block Debit Card option in General Services section and follow the instructions

Through DCB WhatsApp Banking

• Give a missed call on 7095222000 to registered mobile number
  • Click on the link shared via text/ SMS or save the number mentioned in text/ SMS
  • Type "Hi" and send (via WhatsApp)
  • Reply "3" to block your DCB Debit Card and follow the instructions
• You can also visit the nearest DCB Bank branch and submit DCB Debit Card blocking request

Level 1

• For any query/complaint, you can contact at 022-68997777, 040-68157777 or email at customercare [at] dcbbank [dot] com .
• You can also fill this Complaint Form .
• If your query is not resolved, then you can also visit the Customer Care Centre detail given below:
  Address: DCB Bank Limited,
  P.O. Box No. 7643, Malad
  (West), Mumbai - 400064

Level 2

• If you are not sastisfied, then you can contact to the Regional Nodal Officers of your region from the following details below:

  Sr No.	Officer Name	Designation	Office No.	Contact No.	Email	Area of Operation	Address
  1	Mr. Pratik Shah	Regional Head AIB Banking	8655810246	9825140005	pratik [dot] shah [at] dcbbank [dot] com	Gujarat, Dadra and Nagar Haveli, Daman and Diu	G1 and G2, Rockford Business Centre, Ring Road, Udhana Darwaja, Suman Desai NI Wadi, Surat-395001
  2	Ms. Shetal Razdan	State Head Retail Banking	9136961400	9811617883	shetal [dot] razdan [at] dcbbank [dot] com	Karnataka	458/459, 18th Main, 4th T Block, Jayanagar, Bengaluru-560041
  3	Mr. Kishore Kumar	Zonal Head-North Agri & Inclusive Banking	0755-4912911	9923001769	kishore [dot] kumar [at] dcbbank [dot] com	Madhya Pradesh	Plot No-160, Zone - 1, Devashish Complex, MP Nagar, Bhopal-462011
  4	Mr. Durga Prasad Rath	Head AIB Branch Banking	-	9937012032	durgar [at] dcbbank [dot] com	Odisha	3rd Floor, Plot No-327, District Centre, Chandrasekharpur, Bhubaneswar-751016
  5	Mr. Shishir Aggarwal	Regional Head Retail Banking	7304516501	9541420053	shishir [dot] aggarwal [at] dcbbank [dot] com	Himachal Pradesh, Punjab, Chandigarh, Panchkula, Yamuna Nagar, Ambala, J&K	Ground, First, Second Floor, SCO-238, Sec-12, Karnal-132001
  6	Mr. Lakshmi Narayana Balantrapu	Senior Regional Head Retail Banking	040-67414602	9177734567	lakshmi [dot] balantrapu [at] dcbbank [dot] com	Tamil Nadu, Puducherry (except Mahe), Andaman and Nicobar, Andhra Pradesh, Telangana, Kerala, Lakshadweep	8-2-120/84, 2nd floor, Jyoti Majestic, Banjara Hills, Hyderabad-500034
  7	Mr. Nikhil Khanna	State Head Retail Banking	8657995011	9719004676	nikhil [dot] khanna [at] dcbbank [dot] com	Uttarakhand, Seven districts of Uttar Pradesh	Upper Ground Floor, International Trade Tower, 1 Old Survey Road, Dehra Dun-248001
  8	Mr. Debraj Dasgupta	Circle Head Retail Banking	7304511701	9830650178	debrajd [at] dcbbank [dot] com	Assam, West Bengal, Sikkim, Bihar, Jharkhand	15, Brabourne Road, Ground Floor, Banerjee Bhawan, Kolkata-700001
  9	Mr. Sangram Singh	Regional Head Retail Banking	9136800187	9829096600	sangram [dot] singh [at] dcbbank [dot] com	Rajasthan	Geejgarh Tower, Hawa Sarak, Civil lines, Jaipur-302006
  10	Ms. Babita Malhotra	Senior Regional Head Retail Banking	8655810259	9810169882	babitamalhotra [at] dcbbank [dot] com	Uttar Pradesh (various districts), Delhi, Haryana	A-34, Anand Vihar, Near Anand Vihar Gurudwara, Delhi-110092
  11	Mr. Pravesh Shrivastav	Senior Regional Head Retail Banking	7304501002, 7304501003	9870145456	praveshs [at] dcbbank [dot] com	Goa and Maharashtra	Ground Floor, Roop Apts, S V Road, Below Ruby Hospital, Jogeshwari (West), Mumbai-400102
  12	Mr. Sumit Samantaray	Regional Head AIB Banking	-	7381010539	sumit [dot] samantaray [at] dcbbank [dot] com	Chhattisgarh	Mobin Mansion, Ward No. 40, EAC Colony, Opp. Khalsa School, Pandri Road, Raipur-492001

Level 3

• If your query is not resolved within 10 working days, then you can contact to the Nodal Officer details given below:
  Designation: Nodal Officer
  Contact No.: 022-66187031
  Email: nodal [dot] officer [at] dcbbank [dot] com
  Address: DCB Bank Limited 6^th Floor,
  Peninsula Business Park, Tower A,
  Senapati Bapat Marg, Lower Parel,
  Mumbai - 400013
• Your query will be resolved within 10 working days.

Level 4

• You can lodge your complaint online by filling this Banking Ombudsman Complaint Form or you can also lodge your complaint online through Area of Operation of RBI Ombudsman or Complaint Management System (CMS) Portal .