DCB Bank Customer Care No. 022-6899 7777

• By Call: Customers can contact customer care number 022-68997777, 040-68157777 (NRI customers please dial +91-22-6127 1000)
• By Email: Customers can contact customer care email at customercare [at] dcb [dot] bank [dot] in (for NRI customers nri [at] dcb [dot] bank [dot] in)
• By SMS: Send BLOCKCARD (mention last four digits of Debit Card number) to 9821878789 from your registered mobile number.
• By Internet Banking: Log in → General Services/ATM Card Services → Block Debit Card → select your card and confirm with OTP.
• By Mobile Banking: Log in to the DCB Mobile Banking App → Cards → Block Debit Card → select your card and confirm.
• By WhatsApp Banking: Give a missed call on 9811612144 to register → click the link received via SMS or save the WhatsApp number 8657697777 → send "Hi" → reply "3" to block your DCB Debit Card and follow the instructions.

Level 1:

• For any query/complaint, you can contact at 022-68997777, 040-68157777 or email at customercare [at] dcb [dot] bank [dot] in .
• You can also lodge your complaint online through this Complaint Form .
• For ATM related complaint you can fill this Form .

Level 2:

• If you are not sastisfied or your query is not resolved, you can contact the Regional Nodal Officers of your region from the following details below:
  

  Sr No.	Officer Name	Designation	Office No.	Email	Address	Area of Operation
  1	Mr. Pratik Shah	Regional Head Agri & Inclusive Banking	8655810246, 9825140005	pratik [dot] shah [at] dcbbank [dot] com	G1 and G2, Rockford Business Centre, Ring Road, Surat - 395001	Gujarat, Dadra and Nagar Haveli, Daman and Diu
  2	Ms. Shetal Razdan	State Head Retail Banking	9136961400, 9811617883	shetal [dot] razdan [at] dcbbank [dot] com	458/459, 18th Main, 4th T Block, Jayanagar, Bengaluru - 560041	Karnataka
  3	Mr. Chandrakant Rajput	State Head Agri & Inclusive Banking	0755-4912911, 9630073189	chandrakant [dot] rajput [at] dcbbank [dot] com	Plot No. - 160, Zone - 1, Devashish Complex, MP Nagar, Bhopal - 462011	Madhya Pradesh
  4	Mr. Priyabrata Samal	Regional Head Agri & Inclusive Branch Banking	8455881131	priyabrata [dot] samal [at] dcbbank [dot] com	3rd Floor, Plot No.-327, District Centre, Bhubaneswar - 751016	Odisha
  5	Mr. Shishir Aggarwal	Regional Head Retail Banking	7304516501, 9541420053	shishir [dot] aggarwal [at] dcbbank [dot] com	Ground, First, Second Floor, SCO-238, Sec-12, Karnal - 132001	HP, Punjab, Chandigarh, Panchkula, Yamuna Nagar, Ambala, J&K
  6	Mr. Lakshmi Narayana Balantrapu	Senior Regional Head Retail Banking	040-67414602, 9177734567	lakshmi [dot] balantrapu [at] dcbbank [dot] com	8-2-120/84, 2nd floor, Jyoti Majestic, Banjara Hills, Hyderabad - 500034	Tamil Nadu, Puducherry, Andaman & Nicobar, AP, Telangana, Kerala, Lakshadweep
  7	Mr. Nikhil Khanna	State Head Retail Banking	8657995011, 9719004676	nikhil [dot] khanna [at] dcbbank [dot] com	Upper Ground Floor, International Trade Tower, Dehra Dun - 248001	Uttarakhand and 7 districts of UP (Meerut, etc.)
  8	Mr. Debraj Dasgupta	Circle Head Retail Banking	7304511701, 9830650178	debrajd [at] dcbbank [dot] com	15, Brabourne Road, Gr. Floor, Banerjee Bhawan, Kolkata - 700001	Assam, West Bengal, Sikkim, Bihar and Jharkhand
  9	Mr. Sangram Singh	Regional Head Retail Banking	9136800187, 9829096600	sangram [dot] singh [at] dcbbank [dot] com	Geejgarh Tower, Hawa Sarak, Civil Lines, Jaipur - 302006	Rajasthan
  10	Ms. Babita Malhotra	Senior Regional Head Retail Banking	8655810259, 9810169882	babitamalhotra [at] dcbbank [dot] com	A-34, Anand Vihar, Near Anand Vihar Gurudwara, Delhi- 110092	UP, Delhi, Ghaziabad, Gautam Buddha Nagar, Haryana (Part)
  11	Mr. Pravesh Shrivastav	Senior Regional Head Retail Banking	7304501002, 9870145456	praveshs [at] dcbbank [dot] com	Gr Floor, Roop Apts, S V Road, Jogeshwari (West), Mumbai - 400102	Goa and Maharashtra
  12	Mr. Sumit Samantaray	Regional Head Agri & Inclusive Banking	7381010539	sumit [dot] samantaray [at] dcbbank [dot] com	Mobin Mansion, EAC Colony, Opp. Khalsa School, Raipur - 492001	Chhattisgarh

Level 3:

• If your query is not resolved within 10 working days, then you can contact to the Nodal Officer details given below:
  Designation: Nodal Officer
  Contact No.: 022-69397446 
  Email: nodal [dot] officer [at] dcb [dot] bank [dot] in
  Address: DCB Bank Limited 6^th Floor,
  Peninsula Business Park, Tower A,
  Senapati Bapat Marg, Lower Parel,
  Mumbai - 400013
• Your query will be resolved within 10 working days.

Level 4:

• If your query is not resolved within 30 days, then you can escalate your complaint to RBI Banking Ombudsman at the details given below:
  Contact: 14448
  Address: Centralised Receipt and Processing Centre (CRPC),
  Reserve Bank of India, 4^th Floor,
  Sector 17, Chandigarh - 160017
• You can also lodge complaint online through RBI Complaint Management System (CMS) Portal or you can fill out this Banking Ombudsman Complaint Form .