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City Union Bank (CUB) Customer Care No. 1800 120 5000
Updated on Thursday, 1 January 2026 - 10:25am
Email
Organization:
City Union Bank(CUB) Toll free Number(s):
- 1800 120 5000 (For Customer Care/Transaction Monitoring, 24/7)
All India Number(s):
- 044-7122 5000 (For Phone/WhatsApp Banking/Transaction Monitoring, 24/7)
- 044-4816 3640 (For Transaction Monitoring, 24/7)
- 92 781 77 444 (Missed Call No. For Balance Enquiry)
- 92 781 77 555 (Missed Call No. For CUB Wallet)
Website:
Official Website
iOS App:
CUB Mobile Banking Plus
Android App:
CUB All in one Mobile App IVRS Menu : 1800 120 5000 / 044-7122 5000
- Press 1: For current, savings deposit account and all loan enquiries.
- Press #: To report a lost or stolen card or an unauthorized transaction.
- Press 2: If you are a non-ATM customer.
- Press 4: To know about new product rates and offering.
- Press 5 : To speak to Customer Care Executive.
- Press 2: For credit card services.
- customercare [at] cityunionbank [dot] bank [dot] in (For Customer Support)
Important Links
Important Contact Details
| Sr. No. | Service | Contact Details |
|---|---|---|
| 1 | Transaction Monitoring | 011-40715246, 011-40715245, 044-48163640 |
| 2 | NRI Services | nri [at] cityunionbank [dot] com |
| 3 | Check your account balance instantly by giving a missed call | 9278177444 |
| 4 | Download CUB Wallet instantly by giving a missed call | 9278177555 |
SMS Service
- To block your UPI,Net/Mobile banking Send SMS BLOCK [Customer ID] to 8742903939 from your registered mobile number
To Block or Hotlisting Debit Card
- By Contact No.: Customers can contact customer care number 18001205000, 044-71225000
- By Email: Customers can contact customer care email at customercare [at] cityunionbank [dot] bank [dot] in .
- By Sms: Send SMS BLOCK to 9281056789 from your registered mobile number.
- Internet banking / Mobile banking: You can block your debit card through CUB App.
Grievance Redressal
Level 1
- For any query/complaint, you contact at 18001205000, or you can also fill this Complaint Form .
- For financial fraud related queries you can contact at 1930 .
Level 2
- If you are not satisfied by the resolution provided in level 1, then you can contact to the Grievance Officers at the details given below:
Sr. No. Department / Service Designation Contact No. Office Address
(City Union Bank Ltd)Email: complaints_grievances [at] cityunionbank [dot] in (Same for all) 1 Deposit Products & Service Charges General Manager - Planning & Development 0435-2402322 No.24 B, Gandhi Nagar, Kumbakonam - 612001 2 Retail Lending Senior Deputy General Manager 0435-2402322 No.24 B, Gandhi Nagar, Kumbakonam - 612001 3 Rural / Agricultural Banking Deputy General Manager 0435-2401622 No.24 B, Gandhi Nagar, Kumbakonam - 612001 4 Information Technology Related Service Deputy General Manager 044-40012620 CUB Bhavan, A-5 & A-6, SIDCO Industrial Estate, Guindy, Chennai - 600032 5 FEMA & Forex Operations Deputy General Manager - International Banking Division 044-40010632 CUB Bhavan, A-5 & A-6, SIDCO Industrial Estate, Guindy, Chennai - 600032 6 SME & Large Corporate / TUF Audit Services General Manager - Advances Department 0435-2402322 No.24 B, Gandhi Nagar, Kumbakonam - 612001 7 Credit Card Related Services General Manager - Operations & Customer Experience 044-22531042 Contact Center, Plot No.79, Second Floor, Mohanapuri 5th Street, Adambakkam, Chennai - 600088
Level 3
- If you are still not satisfied by the resolution provided by the Grievance Officers, then you can contact to the Principal Nodal Officer.
Designation: Senior General Manager
Contact No.: 0435-2402322
Email: complaints_grievances [at] cityunionbank [dot] in
Fax No.: 0435-2431746
Level 4
- If your complaint is still not resolved by Principal Nodal Officer, then you can lodge your complaint online through Address And Area of Operation of RBI Ombudsman or through RBI Complaint Management System (CMS) Portal .
Form Center
Administrative Office
City Union Bank Ltd
"Narayana" No.24B, Gandhi Nagar
Kumbakonam - 612 001, Tamilnadu, India
Contact No.:
0435-2402322, 0435-2401622
Fax No.:
0435-2431746
Comments
Bad service your caller no
Bad service your caller no reply only transfer call other other no reply thanx
Fastag helpline
Very Nice. Complete information about City union bank customer care. You can know about
City Union Bank Fastag Customer care - www.fastagportal.com/city-union-bank-fastag-recharge-charges-helpline/
Request for charge back of tranfer due to theft(I already regist
I had already registered a complaint on 4th November and your branch didn't take any action even after giving police complaint copy they told that the money will be reimbursed in 15 days and nothing happened.Please read that complaint again.
My account number is cub xxx983858 delhi karolbagh branch. Day before yesterday i lost my mobile in a function and my phone pe account was compromiced with the password stored in notes. Someone had misused my account and there is a theft (Transfer) of rs. 1000 to an another account named arunpandiyaraj b with phonepe account/phone number +9163855 36435xx (May be as a trial transaction). Since i found my mobile was missing and alerted everyone locking the entrance, the theif had put my mobile in bathroom and i found it by searching. Later by yesterday i came to know about the theft of money in my accountbthrough message and phonepe history. Please do help me to revert the transaction with transaction number is p1911011119309387615398xx. Please revert my money and take necessary action against this thief named arunpandiyaraj b (With phonepe account number +91 63855 3643xx5)
request for rental in cub pos machines
respected sir, madam
i have a pharmacy and using your swiping machines. comparatively with H D FC BANk and
ICICI BANKS, etc you bank charges more for pos machines. we pay only rs 350 pm for pos machines
whereas ur charges are more than 1200 rupees pm it comes. so i request u to consider the above said
fact and intimate the result please.