Sir/Madam,

I am Subhash.D from Hyderabad. i lost my mobile in night while im sleeping. i registered a complaint in police station and i have fir. My number is 9666047735(idea prepaid ).. . I kindly request to trace my handset IMEI and help me to get my mobile back. i have lost very important numbers and important documents which had been saved. I am facing many problems without that mobile.pls help me to get my mobile back i will be greatful to u forever.
My number is 9666047735
My alternate number is 9848879686
Handset IMEI– 359462/04/485581/4
Handset Model– samsung galaxy y GT-s5360
Purchase date–12-03-12
lost date–11-05-12

Dear Mr. B. D. Park, REQUEST-IV 10-05-2012
PRESIDENT AND CEO
Really, after mailing thrice on 03-05-2012, 05-03-2012 & 09-05-2012, there is response only for calling for the health of my air conditioner but nothing about the explanation towards the root cause & refund of my money paid due to defective flare nut failure as follows:
Please look into the matter up to the bottommost of the problem & justify the customer feedback, who has relied on almost all of your products like mobile, refrigerator, washing machine, micro wave oven & so on.
I request you to rely on the customer, who has more relied on your products.

XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
Dear Mr. B. D. Park, REQUEST-III 09-05-2012
PRESIDENT AND CEO
Really, after mailing twice on 03-05-2012 & 05-03-2012, ther is nos response at all for my two letters along with the photograph of defective flare nut as follows:
Being a customer as a GOD, breading your organization, I do not know where to approach to represent the facts.
XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
Dear Sir, REQUEST-II 05-05-2012
Kindly refer to my earlier mail dated 03-05-2012 regarding my air conditioner trouble.
You will not aware that in spite of various calls from your representatives during last two days. There is no response at all to my genuine claim of Rs. 2600/- against gas charged + service + transportation.
Now, it is my feeling that I had really committed a mistake for the selection of SAMSUNG AIR CONDITIONER. Because of a small flare nut crack, I am penalties for RS. 2600/- + 15 days of hot summer days. During last two days, I was explained about guarantee & warranty for one year without study the root cause of the problem.
Kindly refer to my earlier mail dated 03-05-2012 regarding my air conditioner trouble.
You will not aware that in spite of various calls from your representatives during last two days. There is no response at all to my genuine claim of Rs. 2600/- against gas charged + service + transportation.
Now, it is my feeling that I had really committed a mistake for the selection of SAMSUNG AIR CONDITIONER. Because of a small flare nut crack, I am penalties for RS. 2600/- + 15 days of hot summer days. During last two days, I was explained about guarantee & warranty for one year without study the root cause of the problem.
Let me explain technically & logically.
First of all, on first NO COOLING on 31-03-2012 call to SAMSUNG service, it was declared that the gas leakage from the outer unit without checking the intermediate tubing between the outer & inner unit. On the service personnel wrong decision, the outer unit was dismantled, taken to service center, gas charged & reassembled for which the RS. 2600/- was charged.
If it is really, the gas leakage from the outer unit, then how within a week once again gas leakage. It means the intermediate tubing must have been checked thoroughly, which was not done. On checking the same when there was first NO COOLING complaint second time, it was found flare nut crack, which was replaced. For your kind information, the flare nut is a stationary part not a wearable part due to movement.
It is very clear that the failure of crack nut within two years is either due to defective material of flare nut or either due to improper first installation & commissioning, which was generating the heavy vibrations on tubing. If proper installation & commissioning would have taken place by checking the permissible vibration limit, this would have not happened.
Technically & logically, this is either due to material defect, or improper first installation & commissioning or defective outer unit manufactured generating vibrations beyond limit. There was no such measurement readings were taken for vibrations or permissible sound decibel unit after installation & commissioning.
I hope I can explain you how this very low value item costs RS. 2600 to the customer like me.
I suggest having minimum two basic measurement readings on first installation & commissioning to avoid such failure & justifying by refunding my money to maintain SAMSUNG GOODWILL.
Yours all the SAMSUNG products customer since long,
Suresh Gandhi – B. E. MECHANICAL
(40 YEARS OF INDUSTRIAL TECHNICAL EXPERIENCE)
XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
From: Sureshbhai Gandhi REQUEST-I 03-05-2012
C-79, Pavandham Society, Nr. Swantantra Senani,
Samta Flats, Subhanpura, Vadodara- 390 023 India
Subject: SAMSUNG SAC AS 185USBNXTL SPLIT AIR CONDITIONER TROUBLE
Dear Sir,
This is in connection with our complaint no. 8421252051 dated 31-03-2012.
We regret to inform that the SAMSUNG SAC AS 185USBNXTL SPLIT AIR CONDITIONER was purchased on 19-04-2010 vide invoice no. 314 from Rg’s Air Conditioners, D-2, Taksh Complex, Gotri Road, Vadodara.
The details of the SAMSUNG SAC AS 185USBNXTL SPLIT AIR CONDITIONER is as below:
1. Inner unit : A976P2A2302135
2. Outer unit: A97p2b2302592
After the complaint of NO COOLING, the PRS SERVICES, 5 Sampiya Flats, Opp. Welcome Flats,Urmi-Dinesh Mill Road, Vadodara -390 020 service personnel visited & reported about the gas leakage.
As per his advice, it was agreed to dismantle the outer unit & shifted to the authorized service center to check up the leakage.
After, the tested OK, the same was brought, installed & put into operation on 08-04-2012.
The retail invoice Sr. No. 23280 dated 06-04-2012 of amount Rs. 2600/- (Rs. 2000 for gas charging+ Rs. 400 Servicing + 200 Transportation) was paid vide cheque no. 030308 dated 08-04-2012 of Bank of India, Ellora Park, Vadoara branch.
It is surprised that once again the NO COOLING situation due gas leakage.

The service personnel visited once again along with Service order no. 4129833188 dated 14-04-2012 & found the crack Flare Nut. (Photograph attached). The root cause as per his observation was that the Flare Nut was fitted wrongly & over tightened during the first time installation. After installation, we had made attention about the abnormal noise of the outer unit. But we had been told not to worry about the same because of the sound service from SAMSUNG.
The above comment was also noted down in the referred service order form. Please go through the case carefully either about the installation & commissioning error or material defect for which we are penalized of RS. 2600 with a gift of unbearable hot summer for 15 days period.
Hence forth, we humbly request to M/s SAMSUNG to refund Rs. 2600/- immediately.
We, as a SAMSUNG customer who has all the home appliances like refrigerator, washing machine, Micro Wave Oven etc, become first time un happy & un lucky due to fault of Authorised dealer to whom Rs. 28000/- was paid.
Hope, for your customer satisfaction & care, the case would be quite transparently reviewed.

Yours favorable customer,
SURESH GANDHI

sir
sir i am very sorry to say that your serviceing is very poor at bhubaneswar (sahidnagar plot 100).they are not giving properly serviceing to people.i am also suffering. i have given my mobile from 24.04.12 for repair but till date they didn't.what are they doing? for one mobile if you take one month then what will happen you people thing?so lastly i say that your serviceing is very very poor.
thanx
sabya

dear sir,
i purchase samsung 4G gti19100 s2 mobile from singapore.i insert sim in mobile the mobile showing reject sim error.network problem showing, i go to samsung service centre but they say me thats is foreign mobile never in india that mobile repair.tell me the good service centre that solve my mob problem in india.
mob no 9023334949
love_sam95 [at] yahoo [dot] com

sir.,
ur serice centre is doing the worst work in maninagar.,ahmedabad..

sir i have purchesed and get samsung chat 3222 but i have any app. download in mobile he gave me msg invaild jar please help me....

WHY THE SAMSUNG CUSTOMER CARE SERVICES PEOPLE PLAY WITH ME? IS IT MY MISTAKE TO USE SAMSUNG PRODUCTS?IS IT MY FAULT TO REGISTERED MY COMPLAIN WITH CUSTOMER CARE TOLL FREE NO?o MY GOD SAVE ME

Till date my complain nt yet taken up.very poor and negligent customer service by samsung.it is useless to register complain in toll free no.

Dear Sir,
I purchased a 2 Ton Split AC in Nov 2011. It is Still under Warranty.
I called 303082 (24.4.2012 at 2.10 PM). After long Explanations Departmentwise, i was finally told that i will be called back in 2 hours.
In the final stage I was called by Mr. Kshitij from the Technical Department. Inspite of explaining everything he insisted that I should call a LOCAL ELECTRICIAN. His behaviour and the tone of speech was absolutely UNACCEPTABLE... Not ready to hear anything and was cross questioning every time as if i was at fault. He was not ready to pass the call to any senior and told me that ENGINEERS DO NOT VISIT FOR SUCH COMPLAINTS EVEN IF THE AC IS UNDER WARRANTY. Ultimately when i insisted and said that i will find out the Phone No. and Complain to the Regional Head, he told me that OK he is taking my Complaint, but someone will come only Tomorrow.
My only Question is "Is this the way you all behave with Customers, just because now you have already got the full payment for the product". NEVER FORGET THAT EVERYBODY IS A POTENTIAL NEW CUSTOMER AND THIS IS HOW YOU GET DEFAMED AND LOOSE NOT ONLY OLD CUSTOMERS BUT NEW ONES ALSO.
Dr. Paras Kharbanda (MBBS, MD)
15/161 Indira Nagar
Lucknow (UP)
0-7668475761

hi, i have recently bought a samsung led 3d tv model is ua46d7000 from singapore & brought it to bangladesh this april 8, it was running good but yesterday it was suddenly turn off & there after i can trun it on. whenever i am trying, screen just flick like its getting on but nothing is happening. power light blinking only. i need help to fix it.

Hi
I wanted to reg. My samsung galaxy tab so i can avail the offer ( bluethooth handsfree and leather pouch)
But anable to reg. It
Plz reply

Hi

THis is Arun From Pune. I have recently purchased a Samsung AC from a nearby dealer in Khadki Pune.
I purchased in on 12th and today is 16th. Till now nobody has turned up for installation / Demo. So I decided to do the Installation done by myself. So I called up an experienced Installation person and he did it nicely. But it should have been done by Samsung without even making a call.

Now I am chasing them for the Demo of the same. Customer service people promise me daily that it will be surely done today by 8 PM. But no result.

Finally I got a call from an engineer on 14th He said he will send somone today by 6PM. Believe me I have called him from 6PM till 8PM but he is not even responding to my call.

Today somebody else called me and said I am coming now(without appointment). I told him I am in office now and he can come in the evening at 6 PM. He started criping how can i come in the evening I have some visit in that place so thought of coming now. Whn I asked him your appintment was ion 14th he didn;t hav any answer.
Lets see if he comes today. WIll update you all accordingly.

But must say It is really a bad experience from Samsung people till now.

dear concern
here is my experience which i faced after buying ''SAMSUNG STAR DUOS 7722''.I want to replace it with new one because i having lots of problems from this.

>>PURCHASED DETAIL: NORTH WEST MARKETEERS (P) Ltd. 32 MAIN BAZAAR HUDSONE LINE, KINGS WAY CAMP, DELHI-110009
MOBILE:9958844427,BOOK NO:191 SERIAL NO:19006.

ITEM DETAIL: ''SAMSUNG STAR DUOS GT-B7722,FULL TOUCHSCREEN, DUALSIM, COLOR:BLACK PEARL.

SERVICE CENTER:SAMSUNG AUTHORIZED SERVICE CENTER,ASHOK VIHAR DELHI.

I PURCHASED MOBILE ON 19/11/2011 AFTER 10 TO 15 DAYS I FOUNDS ITS FREQUENTLY HANGING PROBLEM.
THEN I PERSONALLY VISITED ABOVE MENTIONED SERVICE CENTER.THEY REPAIRING MY PHONE AND UPDATE SOFTWARE BUT ALL VAIN.
AFTER RECEIVING MY MOBILE THERE IS ANOTHER PROBLEM START ,HANGING AD REBOOTING FREQUENTLY.
THIS PHONE 2 TO 3 TIMES REPAIR BY THEM BUT RESULTS ALWAYS POOR.
HOPEFULLY U THINK ABOUT MY PROBLEM AND REPLACE MY PHONE AS SOON AS POSSIBLE.
IF U IGNOUR THIS I CAN CLAIM IN CONSUMER FORUM....

NAND KISHORE DUBEY
E-161/STREET NO-9 MUKUND VIHAR KARAWAL NAGAR DELHI-110094
MOBILE NO;9968430501,8285824945,8826470377

Hi sir, I purchased the mobile phone from Sion, My Mobile Store on 16/03/2012. But the mobile phone was sold at the highest price i.e. Rs. 9300/-. As compared to the phone specification to other dual phone the cost of the phone is very high. Also the features of the phone is less and are also not that much fine. The LCD touch screen is not working classic of mine. My phone hangs in the middle while browsing the application. My friend has purchased gt b5512 and the features are very good. The touch screen work so smooth. He has dual sim and also dual camera and has qwerty keypad also. He has purchased the phone for 9500/- only. I think that either samsung has looted or the mobile store has looted me by taken high amount and provided less features. Please help me or replace my phone as the earliest as possible. I am not happy with the product. I hope that the best support will be given to me at the earliest.
My mobile number is 9022220856 and 9820577734

Hi Friend's,

2 weeks before(26/03/2012) i had purchased a new galaxy GT-S5360 but still now it's not communicate with any internet account's, and i have submit my complaints with samsung costumer care .But the baldy samsung cheater's are not take any action to my problem! so i would like publish to people and my all friends, DON'T GO FOR (rascal) SAMSUNG PRODUCTS. very 4th and f......k service

my lcd kam nahi kar rahi hai

divakar garg
9829478975

Repected sir

sir i purchase samsung mobile model no GT-3322 IMEI NO-*359351/04/938189/4* dated 20/02/2012
I purchase this mobile from RADHA MOBILR HUT,NEAR COMMUNITY HALL, NARAINGARH (AMBALA) HARYANA 09813822220

sir during the time of purchase the mobile i have a problem of software,, when i came to smsung center ludhiana dugri road, they take a normal action and again i face restaring proble in cell phone. a am serving in ludhiana and occupation is marketing. when i use my phone an call to any where my phone action is restart. where to do work of my phone.

thanks & regards
rishi pal singh
9878232883
8591267776

Dear Sir ,

I had bought a Samsung Refrigerator Model RT31GCPN vide Invoice no. 10-TH03-12SIAO 369 dated 24.03.12 from your Tiptop Plaza, LBS Road branch..

I tried to work for operating the cooling system in the refrigerator , but it is not working . Kindly send yourservice engineer to my residence at E-704, Ravi Estate , Opp Devdaya Nagar , Off Pokhran Road no. 1 , Thane (W) - 400606. My mobile no. is 9969072995.

Regards

S.Thakur

I had bought a Samsung Refrigerator Model RT31GCPN vide Invoice no. 10-TH03-12SIAO 369 dated 24.03.12 from Vijay Sales , Tiptop Plaza, LBS Road branch..

I tried to work for operating the cooling system in the refrigerator , but it is not working . Kindly send yourservice engineer to my residence at E-704, Ravi Estate , Opp Devdaya Nagar , Off Pokhran Road no. 1 , Thane (W) - 400606. My mobile no. is 9969072995.

hi sir/madam
i have taken samsung exhibit 4g (t mobile t-759) the display has benn broken but the touch is working.i dont know where the display will be available in india. is there any chance to get the display plz forward a mail to my id

regards
anjaneyulu

I bought samsung wave 2 mobile a year back. I would like to upgrade my os to 1.2 to 2.0 but service center in parrys says that they do not have bada 2.0. My warranty is going to end this month. what should i do advice me

non compliance of my Split Ac repair/service by authorised agent at silvassa. M/s. Stanley Air conditioning , Instead of my compliant regarding non cooling of my split A/c which i complained back fewmonths ago, the service centre people at silvassa could not turned up for repair/ maintenance of my A/c. Kindly take immediate action on it and make the service guys more professional and timely assistance.

thanks
Brijesh kumar Mangle
9879934044
Flat No. L-19, Pramukh Vihar-III, Naroli Road, Silvassa-
Dadra & Nagar Haveli-396230.

Plz trace samsung galaxy y 5360 Mobile
i lost my samsung galaxy y 5360 on 24-02-2012, from Fancy statioer Pushpa complex Near jindal chowk Hisar( Haryana) .it was purchased on 08-01-2012. its IMEI NO is 359259046582179. i have given a complaint in police station.still haven't find it. so please trace it and contact me through my email

devenderwoodland [at] hotmail [dot] com, devenderkumar1978 [at] gmail [dot] com

sir,
i have a problem in my cell..my cell no. is samsung galaxy pop gt-s5570
i have purchased this phone on the date 8feb2012
form the shop :-
deep radios
add:347,sadar bazar jhansi (u.p.)
invoice no.:11583
ph:9919914848,9838581532
Company VAT TIN no.:09332601491

mobile detail
S5570 SAMSUNG GSM
MOBILE
IMEI NO:357863049624034
S/no.:RGTB908431M
BATTERY NO:AA1B927NS4B
CHARGER NO:SC2B913HS7E

when i m using a phone whenever i touches the anywhere there is a spots come middle in a screen...when i told about to the samsung service center to the jhansi...they told me there is a manufacturing problem...
i wanted to replace my phone due to this problem..
A.S.M.:mr. anubhav....told me that.we cant repalce your phone can you please tell me the reason...i have a problem in my display..on of the service center employee told me that there is a manufacturing problem i want to reaplace my phone...i have only 1 month..completed taking this phone...
please replace my phone as soon as possible

regards
shivam shrivas
add:M.A. 507 B RANI LAXMI NAGAR RAILWAY COLONY JAHNSI (U.P.)
mob:8765575741,9794838631,0510-2482027

hi....i have purchased washing washing front loaded service is very poor and the machine is not working properly when we have purchased only 1 month it work properly

sir i have purchased side by side fridge the box is having some other price and they give some other price please look in to matter and do something
favor or else i have to go for consumer court

I have purchased past 8 month Samsung washing machine WA82V4g Fully Automatic Machine 6.2. kg. was repair from 2 weeks. Please rectified the washing machine.

with regard S.Munisamy

I have bought samsung wave 525 in dec 2012.it is very raddi mobile.sala kaam hi nahi karta.ghtia compny.so i move to sony.plz don't buy sams product.

hi, i am R.shanmuganathan , i have same problem in my Samsung mobile please rectify that.
i can not to be paly the you tube video my mobile.
MOBILE MODEL: samsung corby plus (GT-B3410) .

my email address shanmuganathan89 [at] gmail [dot] com.

samsung GTc6712 ha model nombear ahe mazyakde . h

a handset khup problem detoy .help me plz kup thrd class ahe mobl

i want to purchase a ic of samsung 29"plasma tv . but i cant find this in my city .i live in moga which situated in punjab(india ) .please help me to purchase this item

hi ,
this is mahesh, i never see this type of service and really this is a waste product which i bought ,really ,i have purchased a samsung galaxy ace mobile few days back and it is too worst mobile,it don't has at least a mobile tracker option also and poor battery back up,i am asking you why you are preparing these type of mobiles and why you are troubling the customers,i have tried to contact with samsung india customer service online over the last one week and i am not getting any reply, i just want to activate mobile tracker in samsung galaxy ace ,if you can please mail me the steps ...

and finally this very very worst service....

Dear sir,
I purchased samsung C 3530 hand set from "mobile arena" sector 3, rohini, new delhi, vide cash memo number 2010-2011/3895 dated 15.2.11 on 15.2.2011. I found that the set was not functioning well as the incoming voice quality was very poor and unrecognizable and noisy. with in a week time from purchase, on the advice of the vendor i approached the service centre at sector 7 rohini to change the set or repair but they said that the set is okay and sim card is making the difference. I even changed the sim card but the problem remain unresolved. I again lodged a complaint in this regard vide complaint no 8430338258 dated 3.12.2011 after that the speaker of set was changed at other service centre, V-CARE sector 7 rohini. It gave temporary relief, and again the set started to malfunctioning. The incoming voice quality is very poor, unrecognizable and thus uneasy. I have other sets also but never experienced such poor audio quality. You are once again requested to look into the matter and replace the set. failing which i shall be liberty to lodge a formal complaint at competent authority, i.e, the consumer court.

Dear Sir/mam,

I have purchased samsung galaxy ace mobile model no.- (GT-S5830) & serial no. RFTBB 30365Z(359656041937299) dated 20.12.2011 from spice centre in malviya nagar.the invoice no. of that is 102916586. the very next day i had faced problem in my mobile regarding
1. hanging up of wi-fi
2. hanging up of bluetooth
3. display blank
4. network drop etc.
i had visited spice centre. they told me to visit service centre in nehru place. 1 point to be noted here that while purchasing mobile they have told me that if any problem in set comes within 2 days they will replace my handset. after that i had visited samsung service centre in nehru place. they have restarted the mobile & the mobile started working properly. they told me it needs some software update. we will give you set tomorrow. i had told them that issue me a doa letter so that i can replace my mobile, while very next day when i had gone there they told me problems had been resolved. i had told what if same problem exists next time? they told its ok. & if u are telling this show me the problem right now. i came home with that mobile set that day. after 5-6 day same problem arises again. now the problem had been added up. the problems were..
1. hanging up of wi-fi
2. sometimes it take much time for processing.
3. display blank
4. network drop etc.
5. battery full charges in approx 2.5-3 hours..
6. while charging the mobile set become heated up.
7. when opening the radio(fm) it always starts in mute mode.
8. processing became slow.

after that i again visited samsung service centre on 2.1.2012. i had shown the problem. they told me again it needs software update. software update was done again which costs me in removal of contacts, message & personal data. i had complaint to service centre & complaint no. was 8438529108.
i had got a call from your side. finally they told me that this problem will not exist in future. bring your handset. i took my handset next day.

after 3-4 days again the same problem exists. the problems were.
1. hanging up of wi-fi
2. sometimes it take much time for processing.
3. display blank
4. network drop etc.
5. battery full charges in approx 2.5-3 hours..
6. while charging the mobile set become heated up.
7. when opening the radio(fm) it always starts in mute mode.
8. processing became slow.

i visited on 8.1.2012 to service center again. after checking they told me it requires software update. i again told them for how much time & at what interval of time i have to visit here?? they met me with quality assurance engineer & i had chat with him. they told me show me the problem. i told that i had been resolved as the set had been switched off & on again. i told him the problem will exist again. he assured me that if next time the problem comes come here & show me directly. i will provide best alternative solution for this(may be replacement). i told them that please replace this as its 3rd time. he told me show the problem right now. 1 point to be noted here that when this problem exists if you switch off the handset & removes battery & again place this the problem will be resolved automatically for 4-5 days. that day i came back with the same handset.

Again the same problem arises in my handset on 11.1.2012. i called service center & told them to fix a meeting with that quality assurance engineer but they told come with handset best solution will be given. i visited service center again on 12.1.2012.after seeing the problem they told me it needs software update. i told them what about the software update done on 22.12.2011 & 2.1.2012. they told its previous version. i told only you had installed the version of software & i had no idea what you do on the name of software update. as the set had twice been software updated. i submitted my handset to the Nehru place service center & the bill no. is 4125575291. my mobile set is still with the service center. so why not they are giving me particular solution(replace my mobile set) . i had also registered my complaint to samsung service centre no. 012030308282 & asked for call back. but no further assistance had been taken.

1. i want to know why they are not replacing my handset?
2. what if they give me same handset & saying it will work right now & the problem arises within few days?
3. the same problem is existing 4(four) times within 20 days. is this the features of samsung ?
4. if they give me same set. if again problem arises i have to lost my data again & again. i am facing a lot of problem regarding set. i have to switch my office again & again.
5. who is responsible for my travel cost?? as i had already visited 7 times Nehru place within 20 days.
hopefully you can understand my problem & can resolve it as soon as possible.

Hi,
My messages folder got locked on my mobile and I don't remember the password. Is there a way to break the "Password" with getting any 3rd party help?

Thanks!!!

Hello, I'd like to know that how can i upgrade my Samsung galaxy s2 warranty which was purchased about a month ago. The customer care here in my region isn't providing me with any details regarding my query.. Plzz help me.

POOR AFTERSALES SERVICE

i AM HAVING A FULLY AUTOMATIC WASHING MACHINE FOR LAST THREE YEARS.PRESENTLY i AM POSTED IN DIBRUGARH AND MY MACHINE CONKED. THE SERVICE PROVIDER MR RAJESH SHARMA IMMEDIATELY PROVIDED AN SERVICE ENGINEER TO LOOK INTO THE MATTER WHO DIAGNOSED THE PROBLEM TO BE MALFUNCTIONING OF IC. BUT NOW IT'S BEEN MORE THAN 10 DAYS SINCE THE IC HAS BEEN FIXED -- THE REASON ACCORDING TO MR SHARMA IS THAT IC IS NOT AVAILABLE IN DIBRUGARH AND SO HAS TO COME FROM GUWAHATI.
HOW CAN A REPUTABLE COMPANY LIKE SAMSUNG AFFORD SUCH LACKADAISICAL ATTITUDE?WHY DOES IT ALLOW ITS SALES PRODUCT TO EVERY NOOK AND CORNER IF THERE ARE NO GOOD AFTER SALES SERVICE ?? THESE ARE SOME OF THE QUESTIONS THAT HAS BEEN BELEAGURING MY MIND THESE DAYS...REALLY MONEY HAS CHANGED THIS WHOLE WORLD.

DR KINKAR MAHANTA
PEDIATRIC SURGEON
DIBRUGARH,ASSAM.

Hi,
This is with regards to lodging a written complaint against Samsung co-operation for neglect, poor service and mental harassment of senior citizens of the nation.

Please find below mentioned trauma that my father has gone through at the hands of Samsung service centre at Dehradun, Uttarakhand, INDIA:

My father Mr Sanjay Atrishi, a senior citizen of the country own a Samsung TV. A few days back, the TV stopped working. He called up the Samsung service center at Dehradun for getting it repaired. The manager at the service station asked my father to lodge a complaint at the customer care stating that he could not help him in this. My father got in touch with the customer care office and they handed him a COMPLAINT NO.: 8437483831. Further, the customer care executive assured him that a service engineer would be sent to his home for analyzing the problem in the TV.
My father waited patiently for the engineer to appear but in vain. No one came. He called up the Samsung service center, shared across the complaint no. and requested for an engineer. The manager, over there, promised him that he would send across but no one came. After repeated following ups, with the manager at the service center, the engineer came over and had a look at the TV. He stated that he would have to replace a minor part of the TV; if the part is available at the Dehradun service center, he would change it in a day or else, he would have to source it from Delhi and that will take a week.
Since the part was not available at the Dehradun service center, my father waited for ten days yet the engineer didn't turn up. My father called up the Dedradun service center to inquire but they began to give casual statements. NOW THE SITUATION IS, MY FATHER IS FED UP OF FOLLOWING UP WITH THE SERVICE CENTER AS THEY HAVE BEEN GIVING HIM UNCLEAR STATEMENTS.

LOOK, I DON'T KNOW WHY SAMSUNG IS MANHANDLING ITS LOYAL CUSTOMERS, ESPECIALLY THE ONES WHO ARE SENIOR CITIZENS OF THE NATION. I DO NOT THINK IT IS HUMANE TO DO SUCH A THING.

I AM AFRAID, THIS KIND OF SERVICE AND IRRESPONSIBILITY IS GOING TO TARNISH BRAND IMAGE OF SAMSUNG.

I AM PART OF MUMBAI FILM AND TELEVISION FRATERNITY AND I HAVE NEVER FACED SUCH LACK OF CONCERN AND UNPROFESSIONAL-ISM FROM A WHITE GOODS MANUFACTURER. IT IS SHOCKING. FURTHER, I DO NOT HAVE TIME TO KEEP FOLLOWING UP FOR SUCH AN ISSUE ON AND ON. I MIGHT AS WELL, RAISE MY CONCERN WITH CONSUMER FORUM AND GET IT ADDRESSED APPROPRIATELY.

I HOPE AND AWAIT SERIOUS ADDRESS TO MY PLIGHT. I WOULD EXPECT A WRITTEN APOLOGY AS WELL. ALSO, I WANT TO FINE A WRITTEN COMPLAINT AGAINST THE SERVICE CENTER AT DEHRADUN: SWIFT SERVICES, No. 3/5 A, Race Course, Opp. Jain Hospital, Dehradun, Uttrtanchal- 0135 3201122

I LOOK FORWARD TO HEARING FROM YOU WITHIN 48 HOURS POST WHICH I WOULD ESCALATE THE ISSUE.
YOU MAY REACH ME AT : 97690 33385.

Regards,
Rahul Atrishi
Email:rahulatrishi [at] gmail [dot] com

I am from Bangalore. My name is Dhas Jeyahar. Two Weeks back I bought a Fridge, Washing Machine and Micro Oven from Bangalore BTM, SAMSUNG SHOW ROOM but till today show room people have not come for a demo.
Please advice me.
My email Id ufollow [at] gmail [dot] com

I purchased a refrigerator capacity 350 liters in 2007 and its gas leaked off , therefore I lodged a complained for gas filling . Your authorized service centre refilled the gas on payment . It is not cooling properly even after gas refilling and facing problem of defrosting . After reminding to customer care centre , Visiting engineer is not able to diagnose reaason properly . may pl look into the matter after 14.11.11 as I will remain out of station till time .My address and mobile no for your reference
Rameshwar Dayal , C-1_52 , ONGC colony , Bandra Reclamation , Bandra -w ,Mumbai -50 mobile no: 9969223284

MMEDIATE ATTENTION AND RESPONSE REQUESTED

Dear Samsung,

I am your esteemed customer. With much like,I purchased the mobile whose details given below. Unfortunately, from the day I purchased my troubles started that it is not at all functioning with the duel sim. Further, even with single sim, If move out of the tower area from whre I purchased, it is not at all functioning for hours together. As a result, the callers who are my belowed clients are misunderstanding me.

I handed over the mobile with all the papers to the retailer from whom I purchased. He said that he would handover the same to the dealer to send it to company and it takes more than 10 days time to affect repairs.

I therefore request you to replace the mobile with a NEW ONE, instead of repairing the same, since it is purchased very recently and it is not difficult for a big company of Samsung. Please replace it immediately.

I hope you understood my anxiety.

Particulars of the Instrument, ( AS MENTIONED IN THE BILL:

1. Model : Samsung Mobile C3212
2. Date of Purchase : 29-8-2011
3. Shop from where Purchased: : SIVA MOBILES, Opp.RTC Bus Stand,
Badvel-516227,Kadapa District,
Andhra Pradesh.
Phones: 9989496915 & 9052748005

4. IMEI No. : 353137043193690
5. SIN : RW 213274060E
6.Battery : A 1355344613 U
7.C ; sc4131122515-b

Probably, the local retailer got it from the distributor at Kadapa in Andhra Pradesh State.

Anticipating your IMMEDIATE RESPONSE.

Yours faithfully,

P.Rajeswara Rao, M.A.B.L.,
Advocate,
4-1-31,Anjaneya Nagar,
BADVEL-516227,
Kadapa District,Andhra Pradesh
Mobile: 9440864801.

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