Hi
I want to write to Samsung that the service is very bad.I purchased AC on dated 22/02/2023. And its running 6 months of purchase. I need service.but the services persons so negligible that they even not responding my call even I want to mention the number also the showroom has given me related service.Not expected like that from Samsung
Very vey bad response very bad service

I have been getting 3-4 calls everyday from the service centre trying to scam me saying they are sending a person directly to service my ac even though I have not booked any . Incase it’s free and scheduled they can say such a thing but randomly calling and saying they are sending an engineer is pure shadiness . This service is charged so they have just learned a new tactic to confuse people with words by not asking and just saying that they are coming . Samsung needs to look into people they are hiring or sharing their data with . This is such a shame .

Dear Samsung

I want to write here as I fed up with your poor service and the bad behavior with the service center. I purchased an AC of 1.5 ton on 14 july 2019 and the that was my bad decision ever , the service engineer came with a branding of urban clap. I asked him twice are you from Samsung side or on a contract base . He said no I m from Samsung. He has not any idea about the product. Till the time of installation still the AC is not working well not even a single day. I called multiple times to the customer care but each and every time they told me senior engineer visit, we cant replace it when the product is repairable.
I want to know how much time Samsung needed to repair a single product with a single issued. It has been one year passed but problem could not be monitored by the Samsung senior engineers.
I paid extra of 10K because there is team leader of Faridabad region who is always eager to close or cancelled my complain ,he is not willing to work. Each and every time I called to customer care , waited for approx. half an hour., wasted my 45 min on call and when I get the reference no. without visiting and monitoring the issue he always willing to cancelled that complain.
I want to Know about this why customer paid a huge amount to Samsung ???
I have all the bill copies and complain no and video that they never do their job seriously. each n every time when they visit they just do nothing but open the open the product and wrapping a tape on pipes.
Either replace this product or I want my money back..
I request to everyone please be think twice to buy any of the Samsung products because they don't have trained service engineers, neither they are interested to fix the issue nor to replace the product not even to process refund.

Worst service from service centre.

I have purchased Samsung 1.5 Ton Inverted AC on 03-April-19. It was working fine for 2.5 months and suddenly its stopped working. I have called customer care and complained about it on 17-Jun-19. There was a service engineer visited and checked the AC. He said the outdoor unit compressor choked and it needs replacement. Since its under warranty they can order but he told me I need to pay Rs. 3600 for service charges. He took Rs. 1000 advance (I have the receipt) and said they have to get the Compressor from Chennai and once they get it they can come back and replace. It came back after a week and another technician came, checked and said there is no problem with compressor, instead the gas was completely leaked and they have to refill it. So he said why simply to replace brand new compressor which came from the original purchase and said he cannot send back the replacement as-is. So he swapped the sticker between compressors (I did not understand this concept but I did not care as all I needed was my AC to work), worked for a day and refilled the gas etc. But still the AC did not work :( He said an expert engineer need to visit since there is a small technical problem somewhere inside the outdoor unit and that is causing to show gas is empty though it was full.. blah blah. Finally he said he will talk to his supervisor and come back with expert engineer.

Meanwhile my complaint was closed stating it's resolved and also no 'expert' engineer visited. When I called the supervisor, he said they cannot keep the complaint for long time and they closed it since the new compressor is replaced. I understand there is an SLA to close a complaint and how can mark it resolve and close when the problem still exists. When I asked the same, he said no need to worry they will come and fix it. 2 more days passed and no one came. So I called customer care and asked about the same. They said they will re-open the case instead they created a new one. I thought its fine as long as the problem is resolved. This time the so called 'expert' engineer came after few days, spent half day and did some stuff (vaccum, gas fill blah blah) but still it did not work. Finally he said, they have to take the AC to service center and do some flushing... So he removed the entire AC unit and kept outside my home (in Balcony) and said their service van will come the same day evening and pick it up. It will be services at their service center and fixed.

Meanwhile a week passed and no service van came and the dismantled AC unit still lying in my balcony. I called customer care few times and they said they will put a reminder. Also I got few calls from customer care about feedback of my complaint and ensure its resolved. I said the same story to everyone and ofcourse they said the same thing to me that they will escalate and resolve it as soon as possible.

I was furious and frustrated and called customer care on 05-Jul-19 to escalate to their supervisor or someone and I got response saying currently the manager is busy and they will schedule a call back within in 2 hours. As usual no call back or no response. And surprise, they created a new complaint. Not sure if they have closed the previous complaint as well.

Overall its brand new and 3 months old AC, there are 3 complaints and it'e been more than 20 days and not resolved. I felt like I was cheated big time by Samsung and also their entire customer service is a big scam to loot people. I don't think Samsung will really read my concern and take any action but I am hoping it helps atleast some people to be cautious before they buy these SAMSUNG WORST PRODUCTS.

Stay faaaaaaar away from Samsung. WORST PRODUCT AND WORST CUSTOMER SERVICE

i have purchased SAMSUNG INVERTER AC IN 2018 JAN, BUT CUSTOMER CARE DENY TO PROVIDE AMC.
THE COMPANY KNOWINGLY NOT TO GIVE AMC
the company selling defective technology to customer.
company should be stoped all INVERTER AC production

Hello everyone today i m going to share my experience about samsung company .. 3 months earlier i hve bought my ac of samsung. .it was installed but iT was not doing cooling properly .. then after so many calls to the customer care the person came to visit ..bit he checked and told nothing is wrong with it and we also thought that it may be summers are peak it was not cooling but time gone we are getting no cooling and despite of that our electricity bill is hike so mch just because to our new ac ...but after 3 months later when we checked it then we got to know that inside there are three cardboards was there in three of the side due to which air was not coming ..then after removing that cardboard ..ac is giving cooling now so i just want to ask that when the installation happen then the man has not removed that cardboard ... So this is the service you are providing to the customers ..and after so many times of calling to the customer care the man visited and he doesn't checked it properly .. so who is responsible for the problem we have faced ..we bought ac just to beat the haet of summers ..but it was totally waste as in summer we doesnt get cooling just bcoz of this stupidity of installation guy ..and the customer care people.

Cooling problem

Sir, new air conditioner has not installed .outdoor release the gas. Pl .return the outdoor and give me new outdoor and then it may be installed.

I am trying all your toll-free nos since yesterday, but not able to contact.
Sometimes it is invalid no, sometimes no response.

Dear sir,
we are perched 1.5 T one year over but i was complaint to so many times dealer but they not responsible .

Dear sir
I purchased samsung AC IN THE YEAR 2009 , After running 1-2 years in well conditioned it started giving problem , every year gas was been leaked , I sent it to samsung service center several time , every time gas was filled and returned , in the year 2016 service center told this is a problem of one default knob and they rectified it , After the summer arrived when in 2017 I started the AC but that time it did not start , after checking again by service center I was told that the compressor now has been out of order , and by now the warranty of the compressor is over so I have to purchase it .

I want to shift my a/c in a different room same house need assistance pls call back