Indian Railways Customer Care No. 139

Organization: 
Toll free Number(s): 
  • 139 (Railway Enquiry / For All Public Grievances)
  • 138 (Customer helpline number )
  • 182 (For All Security Related Issues)
  • 1512 (All India Railway Helpline Number, All states - 24X7)
  • 1098 ( Lost/Missing Child Help)
  • 1323 ( E-Catering/Book Meal)
  • 155210 (Anti Corruption Vigilance helpline)
  • 1800 11 132 (Another No. For Security Helpline)
  • 1800 111 139 (For Suggestions/Grievances Related Services)
  • 1800 111 321 (Another No. For Suggestions/Grievances)
All India Number(s): 
  • 97176 30982 (Feedback and Suggestions through SMS)

IVRS Menu: 139 (RailMadad)

  • Press 1: For urgent medical or security emergency.
  • Press 2: For enquiry like checking PNR status or Train schedule.
  • Press 3: For complaint.
  • Press 4: For refund and cancellation.
  • Press 5: For facilities for divyang and women with special need.
  • Press 6: For corruption and bribery concern.

Install App

Important Links

For Any Complaint or Suggestions

Sr No. Name Contact Number Services
1 Toll Security Helpline Number 1800-111-322 and 182 Provide speedy assistance to passengers in the event of thefts, harassment, pick pocketing or other criminal incidents on rail premises. 
2 Toll Free Customer helpline number 138  The helpline will address complaints relating to cleanliness, food and catering, coach maintenance, medical emergency, linen etc.
3 Toll Free Telephone No. 1800-111-139 and 1800-111-321 For suggestions/grievances relating to catering services (Overcharging, Food Price, Less Quality etc.) on Indian Railways.
The facility is available 24×7 on these numbers.
4 Railway Enquiry Customer Care Number 139 (Chargeable) For PNR enquiry, Accommodation availability, Fare enquiry, Current train running position, IRCTC relevant information including information through SMS.

Rail Enquiry on SMS 139

Sr No. Service Name Keywords
1 PNR Enquiry SMS "PNR <10-digit PNR number>" to 139
For example:PNR 1234588956
2 Train Arrival/Departure Enquiry SMS "AD<Train number> < Station STD code>"
For example:AD 12852205
3 For Accommodation Availability SMS " SEAT<Train number><DOJ** ddmmyy> <Station from:STD code> <Station to:STD code><class><Quota>***"to 139
For example: SEAT 12561 020611 0542 0271 SL G
4 Fare Enquiry SMS "FARE<Train number> <DOJ** ddmmyy> <Station from: STD code> <Station to: STD code> <class> <Quota>***" to 139
For example: Fare 12561 020611 0542 0571 SL G
5 Train Time Table SMS "TIME<Train number> to 139
For example: TIME 14034
6 Train Name/Number SMS "TN<Train Name> or TN< Train number>" to 139
For example: TN Kalka Shatabdi or TN 14034

Railway Utilies Mobile And SMS No.

Sl. No. Purpose of SMS SMS format SMS to be sent to

1.

For Reserved Ticket Berth Status Enquiry

IRPNR <10 digit PNR No.>

Example : IRPNR 1234568888

139

2.

For Train Arrival/Departure Enquiry

AD <Train Number> <Station STD Code>

Example : AD 12859 022

139

3.

For Accommodation Availability

SEAT <Train Number> <DOJ : ddmmyy> <Station from : STD Code> <Station to : STD code> <Class> <Quota>

Example : SEAT 12561 010712 0542 0571 SL G

139

4.

For Fare Enquiry

FARE <Train Number> <DOJ : ddmmyy> <Station from : STD Code> <Station to : STD code> <Class> <Quota>

Example : FARE 12561 010712 0542 0571 SL G

139

5.

For Train Time Table

TIME <Train Number>

Example : TIME 12301

139

6.

For Train Number/Train Name

TIME <Train Number> or TN <Train Number>

Example : TN 12301

139

7.

To Spot/Locate Train

Example: SPOT <Train Number> or LOCATE <Train Number>

Example: SPOT 12561 or LOCATE 12561

139

8.

For all the above

HELP or RAIL  

139

9.

For asking meal service

MEAL <10 digit PNR No.>

139

10.

For Tracking Your Freight Consignment

FNR <11 Digit FNR>

8860622020

11.

For cleaning of coaches during run of train itself
under On Board Housekeeping Service (OBHS) $

CLEAN <10-digit PNR number>

 

58888 

12.

For Lodging Complaints

Standard decent Message

9717630982

13.

For Security of travelling passengers specially lady travellers

Standard decent Message

182

1800-111-322 (Voice)

14.

For medical emergency, food/catering etc. & Suggestions

Standard decent Message

138

(Voice & SMS)

15 If a person does not have a smart phone then he can simply type ERAILHELP <a custom message> and send it to 56161

Coach Cleaning Request

Passengers may request for following COACH-MITRA services just by entering PNR number and mobile number :

CLEAN< Space ><10-digit PNR number>< Space >SERVICE TYPE CODE SMS to 58888 or 9200003232

Sr No. Service Keywords
SMS Between 6:00 am to 10:00 pm
1 For Coach Cleaning PNR <Space><10 Digit PNR><C>
2 For Linen PNR <Space><10 Digit PNR><B>
3 For Watering PNR <Space><10 Digit PNR><W>
4 For Disinfection PNR <Space><10 Digit PNR><P>
5 For Electrical & AC PNR <Space><10 Digit PNR><E>
6 For Mech. Repair PNR <Space><10 Digit PNR><R>

Freight Operation Information System (FNR)

Zonal Railways Contacts

Sr No. Railway Contact Details
1 Central Railway
2 East Central Railway
3 Metro Railway Kolkata
4 North Central Railway
5 North Eastern Railway
6 North Western Railway
7 North East Frontier Railway
8 Northern Railway
9 South Central Railway
10 South East Central Railway
11 South Eastern Railway
12 South Western Railway
13 Southern Railway
14 West Central Railway
15 Western Railway

For Public Grievances Redressal 

It is a web-based portal that allows citizens to lodge grievances against public authorities in India and states. For complaints related to any departments, you have to contact Centralized Public Grievance Redress and Monitoring System (CPGRAMS) .

Railway Board Directorates

Social Sites

 

Comments

AMOUNT DEDUCTED BUT TICKET NOT BOOKED

Dear sir
I have booked tickets for mandvi on 29.04.2012 in tatkal for 30.04.12
My amount was deducted from Sbi online but not received the tickets.
the refrence no is IGA4134773 and amount is 648 rs.
Kindly do the refund in my SBI account
Please confirm me with a sms about refund

Regards

ANANT B MESTRY
9967965818

Amount deducted but ticket booking not confirmed

Sir ,today 09.50am i have book 2 tickets via phonepe in Howrah to chennai amount deducted but not confirmed booking please help me

for suggestion of pantry car in train no 13424

As per catering policy 2005 the Provision of pantry cars in trains as per policy noms for express and mail trains are
All the requirement fulfill as per pantry cars policy in train no 13424 (Ajmer to Bhagalpur) no pantry car in this train 13424
For your reff catering policy 2005 attach with req.

Railways will provide pantry cars on long distance trains to be identified centrally at Railway
Board level from time-to-time. Broad criteria for providing pantry car on mail/express trains are
given in para 6.3 below.

6.3 Criteria for providing pantry car on long distance mail/express trains

a) Journey time more than 24 hours each way;
b) At least 10 sleeper class coaches (upper and lower class) are in the train formation;
c) At least 200 meals comprising of lunch or dinner for super-fast trains and 150 meals for
mail/express trains are expected to be served each time.
d) There are less number of stoppages and it is not possible to provide catering services through
static units enroute;
e) Air brake rake with vestibuled coaches will have preference
f) Other consideration such as tourist attraction, non-availability of satisfactory services enroute,
other operational requirements etc.

Warm Regards
Abhay Kumar

help

sir, i want to Know that can be book ticket online if i have to change the train on the way...ex. i have to go mas to bxr, i want to change the train in hwh..is it possible to make a online single ticket.... if it is possible then suggest the site...

about general Ticket

Can I get a general ticket before 1 day. I want to go to Rampur by Train no. 14205 (DLI FD Express). It departs at 6:40p.m.. My office is in Noida and this will be closed at 06:00 pm. That's why I don't have time to buy ticket at the same day from ticket window bcos there will be a huge passenger line. Kindly suggest

Money debited from Acc but ticket didnot booked.

Respected sir/madam
I have booked a ticket through irctc.co.in at around 6.00 PM on 18 th April 2012 , for date of journey 24/04/2012, name of the train charminar express and train no 12760, form Hyderabad to chennai central ,with the name of 01 passenger Mr. kowshik k and my mobile No is 09491177513, 09677150696, through HDFC associated Netbanking. The total fare of Rs 322+11=333 has been deducted from my HDFC associated account, but no ticket was shown in booked history. Payment is deducted from my bank. So kindly credit the amount back in my account. The statement showing deduction of discription through reference No:418180316 and narration: 0487637771-INDIAN RAILWAYS. thank you sir
Please, credit the amount back in my account as soon as posssible.
Thanks in advance.

Ticket is washed!!

My ticket is washed while washing clothes. will it be acceptable? PNR is visible.
T.T will create any problem or it can be easily accepted.

general doubt

sir
i booked the ticket ( general) from tambaral to tiruchchirapali on 12-04-12 at mount railway station. Train number is 12633 the position of the birth is wl 84 & 85. my pnr number is 444-0267079. my journey date 12-04-12. after the chart prepared my position is WL 18 & 19. So i could not travel on the day in the train. so i traveled in the bus and returned on Saturday and cancel my ticket because waiting list and i was not travel but in the counter they are nor cancel because it is not accepted and you can not cancel because of waiting list. please tel me how can i get refund
thanking you

AMOUNT DEDUCTED BUT NOT BOOKED TICKETS

I have booked 6 sleeper class train tickets in irctc on online from BPQ to MMR JN on 12/4/2012 at 21.09 in advance for 1.6.2012. My ticket hasn't booked but amount got deducted from my SBH Net banking account . Amount deduced is 1672. I did not find any tickets in my bookig history. kindly reply for my query. Please return back my amount as soon as possible. Please kindly do needful for me.(SBH :IGA1710097).

car transport by TRAIN

Hi Sir,

I just want to know if we can transport Car, four wheeler in train.
i want to take my car from Bangalore to Guwahati. so please let me know
if it's possible to transport through Train.

Sir please let me know it as soon as possible.
I will be so thankful to you sir if you can help me on this.

Thanks and regards
Akoijam
mobile: 9743714812
sunilakoijam [at] gmail [dot] com

wrong gender-related

hi
i have booked train ticket from irctc gave the gender wrong how to modify it

Filed TDR is not reimbursed

Hello,
I have booked my ticket for two persons on, from Delhi(DLI) to Malout(MOT). But we both missed the train and filed a TDR but I didn't reimbursed amount till now. and it's is showing Refund under process. Could you pls help me out. PNR and other detail is given below:

PNR: 2131128219
Transaction ID: 0446559523
Booked On: 22-1-2012
Date Of Journey: 26/1/2012
Train No: 12481

TDR Details
TDR Filing Date: 02-Feb-2012
Refund Status: Refund under Process

Thanks and Regards,
Aman Kumar

GENERAL COMPARTMENT SHOULD BE INCREASED

SIR .
I AM A NORMAL PASSENGER I HAVE SEEN THE CONDITION IN GENERAL COMPARTMENTS HOW OUR AAM ADMI HAS TO TRAVELLED. I WANT TO DRAW KIND ATTENTION OF OUR RAILWAY OFFICIAL AS WELL AS OUR RAILWAY MINISTRY ABOUT THE CONDITION IN GENERAL BOGGY HOW COMMON PEOPLE USED TO TRAVELL IN A MISERABLE CONDITION OUR RAILWAY OFFICIAL MUST HAVE SEEN THAT CONDITION WHERE MORE THAN 200 PEOPLE ARE STRUGGLING TO ENTER IN A 90 MEN GENERAL COMPARTMENT.
THERE FORE IRTS MY KIND REQUEST TO INCREASE NUMBER OF GENERAL COMPARTMENT IN EACH TRAIN SO THAT ACTUALLY POOR AAM INDIAN SHOULD BE BENEFITTED.

ANOTHER QUESTION IF ANYONE IS FORGET TO BRING HIS ORIGINAL ID PROOF HOW MUCH FINE HE NEEDS TO PAY?

REGARDS

ammonut not received

Dear Sir,

I have booked railway ticket for jammu tawi, but some reasons server fails and my balance deducted but ticked not booked.
The details are as under :-
Transaction ID 0474900058 , Amt - Rs. 1020
Transcation ID - 0475909319 , Amt - Rs. 1140

So please refund my ammount at the earliest.

Sachin Kumar

It happened for me in IRCTC

It happened for me in IRCTC and also many other sites... i got refunded automatically after 4 or 5 working days..

...

...

Complaint

Hi,

Is anyone reading the complaints filed here ?. I can t see any replies. If it is a joke, please remove this website from the server and make a new grievience redressal mechanism

ID FOR DOMESTIC HELP

I AM TRAVELLING MWITH MY WIFE , DAUGHTER AND MY DOMESTIC HELP IN ACII, WE BOTH HAVE ID PROOFS BUT THE GIRLS WHO TAKES CARE OF MY DAUGHTER DOESNT HAVE AN ID PROOF. CAN WE GET IT MADE FROM THE LOCAL AUTHORITIES LIKE SOME GAZETTED OFFICER...OR NOTARY PUBLIC...

One ID proof of one member is

One ID proof of one member is enough for the tickets booked together... (for single PNR one ID proof enough)

id for domestic help

i am traveling with my wife n daughter and a domestic help in ACII who takes take care of my daughter who is just 1 yr old. we both have id proof but the help does not have one. is there any way i can make a id proof as for the rules. if any affidavit is going to work. please let me know so as i can get it before traveling.

change to tickets

sir,
my pnr no: 4855815675

sir i wrongly booked ticket as chennti to h nizamudin station insteat of new delhi.. the train charges is same for both.. is it poosible to change the change the resv upto status... plz help me

Original id proof is it compulsory?

Travelling with Eticket, and had another id proof, like my college id card original, and had the photocopy of the proof which was given on the ticket. still TTE was hassling and harrasing, and saying it is not acceptable.? He was very rude, and it happend to a girl, and he kept on shouting and said i will throw u out or pay double penalty. The ID proofs acceptable given on website as i have seen are any of them, and not exactly the one given in ticket. that is just for genuinty. and TTEs to get more money and fill their houses with money do all this drama.
I want to complaint about this incidence and make suer that TTE loses his job, because he made lewd remarks about the girl and was very impolite.

claim for refund of fare -Ticket / PNR 243-0891462

This is regarding the claim for refund of fare ticket / PNR NO. 243-0891462. I already had send request for this on 24 jan 2012 through registered post no.A RP125266986111 to The chief commercial Manager (refunds) Northern Railway IInd floor station building New Delhi.but till now i haven't received the claim amount or any information regarding that.

train Ticket through IRCTC

In recent days IRCTC server is very very slow and facing very difficult to get advance reservation ticket through online. It is better to speedup the IRCTC server and will be more confortable to the users.

Regards,

O.Hariprasad

tatkal tkt booked lost, can i travel with a photocopy of the tkt

sir/madam
I have booked a tatkal ticket, when in transit I lost the ticket, but i have got the photo copy of the ticket please suggest me can I travel with the same along with original id proof or else suggest me further step .

query

Dear Sir/Madam.

I am facing the same problem, now please tell me whether I would be able travel by photocopy of ticket (it is booked from the counter).
I have all IDs and proof.

Awaiting your early response.

Thank You in advance.

Manish

confirm ticket loss

sir/madam
I have booked a tatkal ticket from visakhapatnam to hyderabad, and I lost the ticket, but i have got the photo copy of the ticket please suggest me can I travel with the same and with my ID proof itself is enough or not?

booking via net

i unterstand now advance booking is 120 days but in irctc it is still only giving 90days width. pl correct

lost of goods

Dear Sir,

I have left my writing Pen (Cross make steel body) during journey from mumbai to Aurangabad cost of Rs. 3000/- in train. Said pen is fallen on seat no B2/24/SU during getting down in Aurangabad.

Details of Train:

Train: Devagiri exp. Train no. 17057 From Mumbai to Aurangabad date of Journey 19.02.2012 seat no. B2/24/SU.

Boarding at Mumbai CST and get down in Aurangabad at 4.30 am on 20.02.12

Details of passenger:

Name: Sanjay Pandey Age 46 Male
PAN no. AHGPP2335N
M: 9049990259

If railway attendant found it please return on following address:

Sanjay Pandey
G/3 302 Moraj Residency,
Palm Beach Road, Sector 16 Sanpada
Navi Mumbai - 400708

superfast rules

pl inform me if a passenger board a train with a mail exp tkt from branch line from where no super fast train runs and change his train to a super fast at other junction station,and caught by a tte. what would be the penalty, if levied. pl quote rule also.
thanks

PAYMENT GOT DEDUCTED FROM MY ACCOUNT BUT NOT GOT TICKET IN MY BO

Respected sir/madam
I have booked a ticket through irctc.co.in at around 8.00 AM and 12.30 PM two times on 17 th March 2012 , from date of journey 22/03/2012, name of the train visakha express and train no 17016, form vijayawad to sompeta ,with the name of 01 passenger Mr. purushottam and my mobile No is 09989102774, through SBI associated Netbanking. The total fare of Rs 262+262=512 has been deducted from my SBI associated account, but no ticket was shown in booked history. Payment is deducted from my bank. So kindly credit the amount back in my account. The statement showing deduction of discription through reference No. :SBI ref No.IG97606968,IG97554323. thank you sir
Please, credit the amount back in my account

issuance of Duplicate I-ticket booked through my e mail

PNR 8100195709 is booked through my email and the ticket is confirmed through I-mail. Till date the despatched ticket hasn't reached my hand. I am leaving for Mumbai on 29th February. Kindly send me a Duplicate ticket through my mail ID and oblige.

to refund amount.

dear sir
i had booked a ticket from my id but i had not travelled. i had filed tdr on dec till the amount had not received in my a/c. kindly refund the amount soon. this is the details of my ticket.
Transaction Details
PNR Number: 2127876555 Ticket Type: eticket Transaction ID: 0413005866
Booked On: 6-11-2011 Class: SL Internet Service Charge: Rs 10.00
Date Of Journey: 05/12/2011 Railway Zone: KR Bank: SBI
Total: Rs 846.00 Train No: 12450 Ticket Charge: Rs 836.00
From Station: H NIZAMUDDIN(NZM) Quota: General To Station: PANVEL(PNVL)
IRCTC Zone: Group General Manager/Western Zone (IRCTC) Mumbai

Ticket Details
S# Name Age Sex Coach Seat Res-Status
1 B RAM MALI 26 Male S5 0008/ SU Booked
2 prakash 27 Male S5 0007/ SL Booked

TDR Details
Reason For TDR: Passenger Not Travelled. TDR Status: Under Verification Reference No: ekt2011122303930963
TDR Zone: KR TDR Filing Date: 23-Dec-2011
Refund Status: Refund under Process Refund Date: Not Available Refund Amount: Rs.0.00

ram mali
9490827900

Waitlist ticket refund charges.

Hi,
I have booked two tickets online totalling to Rs. 311. They were waitlisted, when the tickets were booked. The date of journey passed by and the tickets were still on waitlisted. So, my assumption was, the amount of Rs. 311, would automatically be refunded to my online banking account. After 3 days, I see only Rs.261 is refunded. A total of Rs. 50 was charged for the same. I didnot find any rules against online booked waitlist ticket refund details.

Please help me with my understanding.

Regards,
Kiran

Out of total Rs. 311/-, 10/-

Out of total Rs. 311/-, 10/- was irctc non refundable service charge. Also cancellation charge for wait listed tickets in SL class is 20/- per person. So out of fare of 301/- (excluding irctc charges) 40/- (for 2 passengers) got deducted and 261/- for refunded.

train journey with xerox copy of wondow tkt

Can anyone travel with xerox copy of a window tkt and with valid ID proof ??

Regarding Enquiry by Crime Branch & seizing of my BCM 2008-09 AM

The Indian Railway

Sub : ( Regarding Enquiry by Crime Branch & seizing of my BCM 2008-09 AMU, Aligarh, I-D Card)

Sir,
This is very kindly informing to you I Md Tahseen Reza, a bonafide student of MBA (Previous), A.M.U., Murshidabad, bearing an Enrollment number : GC-3704, Faculty number : 11-MBAW-33. While I was travelling from my home town Samastipur to Aligarh, on 08/Feb/2012 from Swatantrata Senani Superfast Express (Train number : 12561, Coach Number : S-3, Birth Number : 33, PNR Number : 6106559168), at around 06 pm. On Muzaffarpur Station, around 6 unknown people approached towards me, at my birth, who were saying about themselves being from Crime Branch, had enquired to me for about 2 hours regularly.

They had taken my photograph from their mobile, and also taken photograph of all the ID cards, which was along with me, and they had E-mailed it to several places. They had seized my B.C.M. (2008-09 AMU, Aligarh), I-D Card, and when I asked for the reason, they replied, that, it’s a part of their work. All the work had been done with the full support and co-operation of T.T of that particular train. So, it is supposed to be, that T.T is knowing them (all 6 unknown people) and will recognize them, if needed.

They had mentally harassed me, regularly 2 hours, even after showing my all proofs of being innocent, and they were forcing me to accept the false statements.

So, I request you to kindly look into the matter deeply, and please release & return my seized B.C.M. 2006-07 AMU, Aligarh 1st year ID Card, and also it should be reported to me regarding the whole matter along with its internal matters. I will be highly grateful to you for the above, forever.

I had filed FIR at proctor office AMU, Aligarh (having dispatch no. 1164, dated : 09/02/2012) and same had been forwarded and received by GRP, Aligarh railway station, which I am enclosing along with this application. Also, I had made a complaint against that T.T (complaint number : 29, dated 09/02/2012) at Aligarh railway station around 4:00 pm. And its copy is also enclosing.

Yours Sincerely

Thanking You! Md Tahseen Reza
Dated : 16/Feb/2012 Vill : Bakhri Buzurg
P.O. : Rupauli
Distt. : Samastipur
(BIHAR) 848132
Contact : mdtahseenreza [at] gmail [dot] com
Mobile : +91-76314-94925.

registration in irctc

Dear Sir
I forget my hint questation and passward so what is the availablity to registered in IRCTC site once again.. Please Reply

garibh rath

i have 4 e ticket confirm of garibh rath.2 waiting ticket booked from station can we all 6 passanger can travel in garibh rath

hi i have booked train ticket

hi
i have booked train ticket fro irctc gave the age wrong how to modify it

Change in age

I have booked a train ticket in which my age is wrong. How to correct the age?

Money Diduction

I was booking my train ticket in online from CHKB to NDLS in Uttar Sampar Krinti Express (12446) ON 30/1/2012 , at that time page was expired ,my ticket hasn't booked but amount got deducted from my Bank account . Amount deduced is 236. kindly reply for my query. Please return back my amount as soon as possible. Please kindly do needful for me.

details are enclosed below.:

train no. 12446
from CHKB to NDLS
Jounry Date - 06-03-2012
class SL(sleeper)
booking date 30-01-2012.
Mobile - 09625359013

train ticket

hi

i need one help i was booking ticket by bangalore to davanagere
today is depuchar but i not traveled i will get refound or not.

soma

money deducted but ticket was not received

sir,
i tried to book a ticket from sattenapalli to tirupaty through internet banking. the sbi ref no is: IG89838937 ON 1ST FEBRURY BY 7:50P.M. please persue the matter and return my money to the same account

thanking you sir,
m s rama rao

Eticket issue

Dear Sir,

Yesterday i a book ticket in Lokmanya tilak express Train number 11014 from Bangalore to Daund Jn dated 25/1/2012 in Tatkal, the amount is deducated from my account but i have not got ticket confirmation either by SMS OR MAIL, even i check in my booking history their was no ticket . So please let me know weather i get my money back or not.

With Regards
Dinesh Kadam

MY TDR REFUND IS COME YET

I HAVE BOOKED A TICKET IFROM TO KATNI ON 26/06/11 PASSENGER 6 BUT THE TWO PASSENGERS WERE CONFIRMED AND REST 4 R IN WAITING LIST I HAVE SEND A TDR IN CORRECT TIME BUT REFUND IS NOT ADJUSTED YET . PNR NO 6259209927 IT IS AN E TICKET , PLEASE INFORM ME SOON .

money deducted but no ticket.

i tried to book the e ticket through your site irctc.co.in today(23-01-2012) about 2:00-2:30. the site was so slow after i clicked the "pay" button. though net speed was pretty good.. the page got hanged. i checked history and no ticket was there. later i checked my mini statement in atm, and found that rs183 was deducted from my account.now what should i do? want to know in how many days, the amount will be refunded.
details are enclosed below.:

train no. 16041
from station mas(chennai central)
to station allp(alleppey)
class SL(sleeper)
journey date 18-02-2012.
booking date 23-01-2012.

passenger name laxmi
age 63 (senior citizen)

please do tell if any other details are required.

thanks,
laxmi.

For Seat availibility status ( PNR No mis printing )

My Train No 19106
Journey date 23.01.2012
Haridwar JN TO Pataudi Road ( HW to PTRD)
My Ticket No 64864327

Pls confirm my ticket PNR No & status.

Rgds
Vishwajeet

mistake in ID card number

sir I have booked a ticket in tatkal scheme and after verifying the ticket,I have noticed that the ID number on the orginal ID card and the entered ID number on the ticket do not match.They differ from one single digit.Will it result in any problem.Is there any solution for that.Please reply soon my journey date is 18-01-2012 at 16:15 i.e tomorrow

Dear Vishnu, did u encounter

Dear Vishnu,

did u encounter any issue while travelling with the mismatch in Id card?

Ticket

I have ticket for tommorow train from salem to chennai and it is connects to another train from chennai to howrah now I want to travel todays train because on afraid of train timings if tomorrow train will late I miss the connecting train. without any reservation if I can travel to todays train by using of tomorrow ticket.

Wrongly Filed TDR

Hi,

Good Morning!!

Pl treat My filed TDR as cancelled,

It's wrongly filed...

Details are as Below:-
Name of Passenger:- Himanshu Kolpe (M) 25 Yrs
PNR No. 8551440930
Date of Journey: 29/12/11
Train No. 19109

Sorry for the inconvenience caused....

Regards
Himanshu Kolpe
+91-9724-804408

1AC enquiry

Sir,
I would like to know that DURONTO 1AC ticket charges include food also or not. Expecting your reply ASAP.

Travelling on a waitlist i-ticket?

Would I be allowed to travel in a chair-car train like Gomti express (from Lko-Gzb) with a waitlist i-ticket or a window ticket. In case yes, then can I travel in any of the classes (for which the booking is done) or is it restricted to non-chaircar classes like 2A or 1A only?
Request you to please respond asap, as have to make the required arrangements accordingly.
A prompt response would be highly appriciated.
Thanks.

Money deducted but ticket not booked

Today, on 26 December, we booked the ticket in devgiri Express for three members in sleeper tier and it deducted Rs 826. Our money from SBI Account deducted but we could not get the ticket or any information regarding this so far. Net was slow at that time. The no. of seat available in that train is same so we assume that our ticket was not booked but money was deducted. How to get refund of our booked ticket. We don't know our transaction ID or PNR no.

Please do reply as soon as possible

Regards

help

Hi,

I have one request to save UGLY DEATS in railway platforms.

In Metro train there is no gap between platform and train (while when train stopes in station)

so please close the gap between platfom and increse the platform height to the train in indian railways (waste steps fixed in the train which really dangerous and taken many lives.

tatkal tkt booked lost, can i travel with a photocopy of the tkt

sir/madam
I have booked a tatkal ticket, when in transit I lost the ticket, but i have got the photo copy of the ticket please suggest me can I travel with the same.

refund

Dear Sir/Madam,
I was booking train ticket in online from mumbai to mathura in janta exp journey date ON 5/2/2012, Booking Date 23/12/2011 at that time page was expired, my ticket hasn't booked but amount got deducted from my SBI account (debit card). Amount deduced is Rs.978 +Rs 978(twice). kindly reply for my query. Request to kindly refund my amount of 978x2 as i could not book the ticket kindly do needful for me. My Account No. 10872338088,State Bank of India, Bhubaneswar Branch.

travelling on e-ticket-urgent

can e-ticket be transferred to one of the family members.
eticket was booked in the name of my mother and can my father travel under that ticket? and ticket was confirmed. If yes can you plz let me know the procedure for the same.

Travelling with E-Ticket

Respected Sir,
I want to know if I book E-Ticket through IRCTC.co.in. Is it allowable to travel with IRCTC's confirmation message in mobile & ID proof without ticket print ?

Rajdhani RAC passengers allowed to board??

Our family would be returning from New Delhi to Mumbai via Rajdhani during 1st week of Jan 2012. Our RAC numbers as on date are RAC 4/5/6 & 7 for 2A. I wish to know, in case confirmation does not take place, would we be allowed to board & sit. There has hardly been any progress in our status since 45 days. Do they put additional coaches during christmas vacations.

E-Tickets Refund

I booked tatkal railway ticket through online and all the tickets (12 tkts) are waitinglist. As per the terms and conditions, the e-ticket will automatically get cancelled and amt will get refund in 3-4 days. But its almost one week and the amt. has not yet credited into my account.

Timeing on 28nov.2011 train no 12562 new delhi to darbhaga

Dear sir,

I have ticket train no 12562 dated 28.11.2011 delhi to darbhaga and i need what is DEP timeing today

Please replay me

Journlist Pass

Sir pl send RLY Journlist Pass Details.

Reserving an entire coach of 2 Ac

Dear Sir,

I would like to know that we have a group of 46 people, we will travel from Lucknow To Kathgodam by Bagh Express havinng train No. 13019. There is a very little quota for Lucknow passengers. Will you help me out in reserving an entire coach and what is the procedure to book it ? I will be very thankful to you if anyone help me out...........!!!

new idea

sir
please give discount to the passengers moving with identity proof or
we can make it compulsory for safe to the rail & passenger

Contact me pls.

To IRCTC,
Pls contact me as soon as possible. A huge problem regarding payments. 139 is inadequate.

money refund

what is procedure to get back the deducted amount while on line booking, where PNR no not received

not received PNR No.

Sir,
A ticket was booked through HDFC internet banking today (25/10/2011) for one persons i.e Utpal Manna age 28 years at train No 12245 HWH to SBC on 26/10/2011. In this connection,due communication problem,the ticket was not issued nor the PNR No. could be retrived,although the money is being deducted from my HDFC account No.03201000044041. Kindly arrenge to return my PNR No.
Sincerly yours
Ashim das
Mob No.09163616363

money debited from Account. 007010110001657 but PNR not given

Dear Sir/Madam,
I was booking train ticket in online from Ludhiana to Mumbai in Paschim Express journey date ON 21/10/2011, Booking Date 19/10/2011 at that time page was expired, my ticket hasn't booked but amount got deducted from my BOI account (internet banking). Amount deduced is 1184. kindly reply for my query. Request to kindly refund my amount of 1184.00 as i could not book the ticket kindly do needful for me. My Account No. 007010110001657, Bank of India, Mazgaon Branch.

Regards
Summaiya
Cell No 9969756011

rail booking

sir i want to know that whether Tatkal booking can be done form anywhere or not??e.g.,if i want to board the train from Saranpur can i do the Tatkal booking from Dehradun ,but that train doesn't have any route from Saharanpur..

pls sir respond to this query of mine.
thanking you....!

Ticket Lost, whow will it get

Dear Sir / Madam,
I have lost my ticket somewhere, please tell me how can i get it.I am having the xerox copy of this ticket. Please find the details of ticket below.
PNR Number: 423-4349270
Ticket No: AA32569451
Train No:12627 (Karnatak exp) Bangalore Jn. to Jhansi Jn.
Date of journey: 21-Oct-2011
Name of passenger and Age
Prashant Tripathi: Age 29 (Male) Seat No S1,6,CK
Vibhut Tripathi: Age 24 (Female) Seat No S1,8,CK
Address: Lahar Devi Road, Sipri Bazar, Jhansi, U.P
Mb. No: 9632905111

Best Regards,

Prashant Tripathi

Dear sir, I lost my ticket

Dear sir,
I lost my ticket and my journey is of 20/10/2011, from kota to patna. But i have xerox copy of original ticket issued by railway, can i travel with help of xerox ticket and original adress proof. Please, inform me as soon as possible. Thanks

Money deducted but ticket not booked

Today, on 17 October, we booked the ticket in Dibhrugarh Rajdhani Express for three members in AC 3 tier and it deducted Rs 3525. Our money from SBI Account deducted but we could not get the ticket or any information regarding this so far. Net was slow at that time. The no. of seat available in that train is same so we assume that our ticket was not booked but money was deducted. How to get refund of our booked ticket. We don't know our transaction ID or PNR no.

Please do reply as soon as possible

Regards

money debited from Account.12680001000472 but PNR not given

Dear Sir/Madam,

I was booking my train ticket in online from SBC to Sojat Road in Ajmer Express journey date ON 05/01/2012 , at that time page was expired ,my ticket hasn't booked but amount got deducted from my PNB account (internet banking). Amount deduced is 506. kindly reply for my query. Request to kindly refund my amount of 506.00 as i could not book the ticket kindly do needful for me. Refference no (IRCTC/MPNB1005474298/0007020105).

Regards
Dinesh.

Cell No 9036192854.

Grant Trunk Express

Dear Sir

I have booked 2 tickets in GT Express from chennai to Delhi on 19th-Oct in 1AC Class. Now i would like to know whether the 1ac compartment is a two birth or 3/4 birth.

Also my ticket is confirmed where as my spouse's ticket in in Waiting List 1. So is there any chance it will get confirmed and if yes , whether it will be in the same cabn?

Thanks in advance

Train late for more than 4 hours

I had filled a TDR on 9th Oct 2011. PNR Number:6300843423, Train No:12906 (from Ahmedabad to Jamnagar), Train No & Name : 12906 / HWR PBR OKHA EXP ,Date : 9th Oct 2011. Amount : 508 /= .
Reason for TDR:Train late more than 4 hours and passenger not travelled. TDR Status:Forwarded to railway. Reference No:ekt2011109003417242 .Kindly arrange to refund the amount of Rs. 508/= without delay. Infact I had done the booking through IRCTC and IRCTC says Indian Railway has to forward back the amount to IRCTC after verification and after receining the amount , IRCTC could deposit this amount to my savings account.
Requesting Indian Railway to do the needful as this is a genuine case and delay in train for more than 4 hours hampered my ongoing scheduled Journey and hence to purchase additional tickets on an alternate train and proceed with the ongoing journey. Please do the needful in this regard and arrnage to reimburse this amount.

refund money against TDR

Dear Sir,

I had filled a TDR on 5th July'11.Till now my money is not refunded. PNR Number:6457881530 Train No:12401[from PATNA (PNBE) to NEW DELHI(NDLS)] Reason for TDR:TDR for all passenger are not travelled due to one passenger conferm but rest of the wailt list so that you have canceled to my booked ticket and refund my tickect booking amount. TDR Status:CCM Registered . Reference No:ekt2011075002830243 TDR Zone: NR Refund Status:Refund Under Process. Refund Date:Not Available. Kindly take it futher and refund my money ASAP...

thnaks
Sandeep Ranjan

Twice Transaction of money for booking a ticket

Dear Sir / Madam,

I booked my ticket on line but transaction of money is twice from my bank, I request you to please refund the money, I also have cancelled the ticket today - 4.10.2011. Please find the details of transaction below. Money transferred is Rs 434, twice and on same day for same ticket.

Pnr Number: 2226403122
Transaction ID: 0398344557
Train No: 09022
Train Name: JAT BDTS SPL From Station: DELHI SAFDARJNG(DSJ) To Station: BANDRA TERMINUS(BDTS)
Date: 05/10/2011 Class: SL Boarding: DELHI SAFDARJNG(DSJ)
Resv Upto: BANDRA TERMINUS(BDTS) Quota: General Booked By:

Payment Details
Payment Option: SBI Debit Ticket Charge: Rs 414.00 Internet Service Charge: Rs 10.00
Total: Rs 424.00

Best Regards,
Nitendra Srivastava

Refund request for reservation ticket booker mistake

Dear sir/Madam,
I booked ticket at khopoli reservation counter. I mentioned details of onward ticket on single reservation form. Railway reservation ticket booker book booked separate tickets (Lonavala to Chennai Rs: 393 and Chennai to thanjavur Rs: 180) immediate I was informed to ticket booker. He told ticket have booked impossible to change. I said him, sir this is your mistake I was clearly mentioned on reservation form. I was lost my money (approximate Rs: 150) and waste time keeping in queue .He has not replaced tickets. i have attached my ticket scanned copy. Please refund to eligible ticket amount of onward. Please take necessary possible action as soon as passable. I hope & thanking you.

Best Regards

S.Rajesh

refund

dear sir i have canceled my ticket transaction id:-0369126345 and pnr no 2123443428 but i have not receive my refund due so please refund my due as soon as possible
thanks
ram bahadur lama

i cannot sleep at home well

Body

Good morning sir or madam,

i was traveling on 3-9-2011 with pnr no.222-5064686- Jodhpur To Surat Than i have Driving license of Raj. and A.T.M.Card of Idbi bank with printed my Name. but T.T. said you should have a voter card. he demand 500 Rs. but i did not give and he call 4 RPF person at Marwar junction this police see my id and said this is ok person.But Mr. P. P. Meena Shab call new person at Abu Road and there 4 RPF Person and one other one man . They are khown person of T.T. Meenashab. They said you drop this traveling and go at court of Replay of Meenashab`s memo Than i told you cannot do this other passenger give me situation for give penalty and write. Meenashab take Rs.1335(4-9-11) with receipt no.B043272. now this is fact one Rpf is rong marwar junction or Abu Road. Now i come back with same id from Surat to Jodhpur(5-9-11) Return pnr.no.836-0067864.Than all T.T. Surat to Jodhpur are doing my id Driving license is ok not required voter id. Please help me for Retun my money and harassment claim and give punishment to bad man. Thanks. you may call me i am Hindi medium no.9414196641*

reply

Dear sir

In this case you are required to file police complaint for fraudulent act done by the ticket checker to deceit you.

File RTI to know the reason for the act done with you by this department.

This will provide you the mental satisfaction as well as you will feel good to do something against bad.

Hoping best of the best for you.

Wellwisher

to refund cash

respected sir,

Today(09 Sept 2011) i was booking railway ticket from Belgaum to Bangalore online ,i have made payment but the tickets are not booked so i lost my cash balance from SBI bank.So please kindly refund my balance to my account no. 31690379012 .My online transaction ID - 0388975109 ,SBI Reference No.IG 66249772,this amount credited to account no. 31797290939.Please do the needful.

Thank you

Appreciation for services rendered by TTE

We had purchased 3AC tickets from Trichy to Chennai on 02.09.2011 in Mangalore-Trichy-Chennai Express, but we missed the train. Hence, we boarded a 2AC compartment in Rockfort Express on the same day at 10.20 PM. The TTE on service was one Mr. Theerkatharisi, who was kind enough to accomodate us by charging the exact fare by issuing a receipt. As we were two ladies with a child, he took good care by providing us safety and comfort.
We heartily appreciate his kind act to help two ladies in distress during night time. In a world where we only come across people who exploit such situation, it was heart-warming to meet a gentle-man with high values.
Thankyou, Mr. Theerkatharisi - we would like to thank you in person.

Appreciation of Indian Railways

Many times when we are used to some thing we fail to appreciate the value. I recently concluded a trip to the USA with family and had a chance to travel from Boston to Cleveland by Amtrak(Railway in USA). At the end of the trip I was feeling that Indian railways is far better in service delivery than Amtrak(Railway company in USA). The train started from Boston on time but it was parked just outside the station for half an hour. This was the beginning. The Shunting of additional dinner car in another station was taking so much time than what I have seen at Erode Junction. The train was traveling more like a mountain rail than between 2 major cities. Finally the train reached 5 hours late. For the number of people transported every day, the economy and facilities I feel Indian railways is doing a great job. It is so easy to complain, but, when you see the value we are getting for the money we spend compared to elsewhere in the world Indian railways truly deserves appreciation. I feel good that as the Indian railways evolves it will be one among the best in the world. I am sure as more Indians travel abroad they will come back and appreciate what they did not appreciate earlier.

ladies quota

what is ladies quota in sleeper class railway reservation.
it will allow all Indian lady or special lady. reply please.
i want toll free customer care no. of railway.

PASSENGER NAME AND ADDRESS

Dear sir

On 14 th Aug from Bangalore to Chennai I have traveled by Brindaven express coach no d5

shall i get name and address of particular seat no

regards

Kanaht K R

Availability of Tatkal for Araku Train

My ticket to Araku from Vizag in Train No: 58501- VSKP-KRDL-PASS is WL 44. Is Tatkal reservation available for this Train for date 13-08-2011.

The Indian Railways shows First Class (FC) and Sleeper (SL).
But when we book from IRCTC, it does not show any availability when we click on 'FC'.
1) Do you think my ticket will get confirmed ?
2) Can we book 'FC' tickets on this train ?
3) Is Tatkal booking available for this train ?

Please clarify and confirm as I am travelling with kids.

Thanks.

CANCELLATION OF E TICKET

I booked e ticket and on the day of journey I was required to cancel the same, but due to technical failure in IRCTC website could not get it cancelled. How will i get the refund of the same. pls cancel my ticket ... my pnr is 1251826533