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Indian Railway Parcel Inquiry No.
Updated on Friday, 29 April 2022 - 9:28am
Organization:
parcel.indianrail.gov.in Toll free Number(s):
- 139 (For parcel Inquiry)
Website:
Official Website IVRS Menu
139
First Select Your Preferred Language
- Press 6- For Parcel or goods inquiry/Complaints
Important Links
Division-Wise Contact Detail
| Division | Phone No. | Fax. No. | |
|---|---|---|---|
| Contact Particulars at Division level in Northern Railway | |||
| Delhi | 011-3740024 | 011-3744156 | nrcelldli [at] nr [dot] railnet [dot] gov [dot] in |
| Muradabad | 0591-412034 | 0591-424341 | srdcmmb [at] nr [dot] railnet [dot] gov [dot] in |
| Firozepur | 0163-243413 | 0163-244708 | srdcmfzr [at] nr [dot] railnet [dot] gov [dot] in |
| Lucknow | 0522-214067 | 0522-222820 | |
| Ambala | 0171-2610596 | 0171-2610596 | srdcmumb [at] nr [dot] railnet [dot] gov [dot] in |
| Contact Particulars at Division level in Southern Railway | |||
| Chennai | 044-5354457 | 044-5353531 | srdcmmas [at] sr [dot] railnet [dot] gov [dot] in |
| Palghat | 0491-556198 | 0491-555235 | srdcmpgt [at] sr [dot] railnet [dot] gov [dot] in |
| Tiruchirapalli | 0431-418992 | 0431-411204 | srdcmtpj [at] sr [dot] railnet [dot] gov [dot] in |
| Trivandrum | 0471-320012 | 0471-329454 | srdcmtvc [at] sr [dot] railnet [dot] gov [dot] in |
| Madurai | 0452-600526 | 0452-604604 | srdcmmdu [at] sr [dot] railnet [dot] gov [dot] in |
| Contact Particulars at Division level in Western Railway | |||
| Mumbai Central | 022-3017328 | -- | bctpqrs [at] wr [dot] railnet [dot] gov [dot] in |
| Vadodara | 0265-648377 | -- | nrcellbrc [at] wr [dot] railnet [dot] gov [dot] in |
| Ratlam | 0721-280710 | -- | rtmpqrs [at] wr [dot] railnet [dot] gov [dot] in |
| Rajkot | 0281-473409 | -- | rjtpqrs [at] wr [dot] railnet [dot] gov [dot] in |
| Bhavnagar | 0278-445479 | -- | bvppqrs [at] wr [dot] railnet [dot] gov [dot] in |
| Contact Particulars at Division level in Central Railway | |||
| CSTM | 022-2659563 | 022-2620684 | -- |
| Solapur | 0217-312752 | -- | -- |
| Bhusawal | 0258-222433 | 0258-222367 | -- |
| Nagpur | 0712-560045 | 0712-547561 | -- |
| Contact Particulars at Division level in North Eastern Railway | |||
| Lucknow | 0522-226021 0522-215116 |
052-2231545 | sdcmljn [at] nerrailnet [dot] gov [dot] in |
| Izzatnagar | 0581-545350 | 0581-457030 | sdcmizn [at] nerrailnet [dot] gov [dot] in |
| Varanasi | 0542-224752 | 0542-224802 | dcmbsb [at] nerrailnet [dot] gov [dot] in |
| Contact Particulars at Division level in Southern Railway - Northeast Frontier Railway |
|||
| Alipurdwar | -- | -- | cmml [dot] apdj [at] nfrrailnet [dot] gov [dot] in |
| Lumbding | 03674-263365 | -- | Dcmlmg [at] nfrrailnet [dot] gov [dot] in |
| Katihar | 0645-222594 | 0645-222574 | Dcmkir [at] nfrrailnet [dot] gov [dot] in |
| Tinsukhia | 0374-339387 | -- | dcmtsk [at] nfrrailnet [dot] gov [dot] in |
| Contact Particulars at Division level in Eastern Railway | |||
| Howrah | 033-6603056 | -- | -- |
| Sealdah | 033-3501962 | -- | -- |
| Asansol | 0341-204653 | -- | -- |
| Malda | 0351-266222 | -- | -- |
| Contact Particulars at Division level in South Eastern Railway | |||
| Adra | 03251-245045 | -- | -- |
| Chakradharpur | 06587-238070 | -- | -- |
| Kharagpur | 0322-755706 | -- | -- |
| Contact Particulars at Division level in South Central Railway | |||
| Secunderabad | 040-7833099 | 040-7833099 | srdcmsc [at] scr [dot] railnet [dot] gov [dot] in |
| Hyderabad | 040-7834004 | 040-7820152 | dcmhyb [at] scr [dot] railnet [dot] gov [dot] in |
| Vijaywada | 0866-574167 | 0866-579618 | srdcmbza [at] scr [dot] railnet [dot] gov [dot] in |
| Guntakal | 08552-220305 | 08552-229419 | srdcmgtl [at] scr [dot] railnet [dot] gov [dot] in |
| Contact Particulars at Division level in East Central Railway | |||
| Sonpur | 06158-222468 | 06158-223058 | dcmsee [at] nerrailnet [dot] gov [dot] in |
| Samastipur | 06274-221741 | 06274-223058 | dcmspjc [at] nerrailnet [dot] gov [dot] in |
| Dhanbad | 0133-202522 | -- | -- |
| Danapur | 0612-507214 | -- | -- |
| Mughalsarai | 05412-255018 | -- | -- |
| Contact Particulars at Division level in North Western Railway | |||
| Bikaner | 0151-544764 | 0151-201713 | -- |
| Jodhpur | 0291-431646 | 0291-431601 | srdcmju [at] nr [dot] railnet [dot] gov [dot] in |
| Jaipur | 0141-202915 | -- | jppqrs [at] wr [dot] railnet [dot] gov [dot] in |
| Ajmer | 0145-432535 | -- | aiipqrs [at] wr [dot] railnet [dot] gov [dot] in |
| Contact Particulars at Division level in East Coast Railway | |||
| Sambalpur | 0663-533195 | -- | -- |
| Visakhapatnam | 0891-746230 | -- | -- |
| Khurda | 0674-490670 | -- | -- |
| Contact Particulars at Division level in North Central Railway | |||
| Allahabad | 0532-600977 | 0532-600958 | |
| Jhansi | 0517-473469 | 0517-449826 | -- |
| Contact Particulars at Division level in South East Central Railway | |||
| Bilaspur | 07752-245034 | -- | -- |
| Contact Particulars at Division level in South Western Railway | |||
| Bangalore | 080-2203269 | 080-2259271 | srdcmsbc [at] sr [dot] railnet [dot] gov [dot] in |
| Mysore | 0821-422401 | 0821-425225 | srdcmmys [at] sr [dot] railnet [dot] gov [dot] in |
| Hubli | 0836-266702 | 0836-266702 | srdcmubl [at] scr [dot] railnet [dot] gov [dot] in |
| Contact Particulars at Division level in West Central Railway | |||
| Kota | 0744-440995 | -- | kttpqrs [at] wr [dot] railnet [dot] gov [dot] in |
| Jabalpur | 0761-327480 | -- | -- |
| Bhopal | 0755-584602 | 0755-587166 | -- |
| HeadQuarter-wise contact particulars | |||
| Railway Board | 011-23384416 011-23303850 011-23303858 |
011-23386950 | dtcclaim [at] rb [dot] railnet [dot] gov [dot] in nrcell [at] rb [dot] railnet [dot] gov [dot] in |
| Northern Railway HQ | 011-23744484 | 011-23742444 | dyccmcndcr [at] nr [dot] railnet [dot] gov [dot] in |
| Southern Railway HQ | 044-25354455 044-25354141 044-25354287 |
-- | nrcell [at] sr [dot] railnet [dot] gov [dot] in nrcellsr [at] yahoo [dot] com |
| Western Railway HQ | 022-22035516 | 022-22035516 | nrcell [at] wr [dot] railnet [dot] gov [dot] in |
| Central Railway HQ | 022-22633075 | 022-22633075 | nrccm [at] cr [dot] railnet [dot] gov [dot] in |
| N.E. Railway HQ | 0551-2201007 | 0551-2200516 | ccoclaims [at] ner [dot] railnet [dot] gov [dot] in |
| N.F. Railway HQ | 0361-2574054 | 0361-2570490 | nrcell [at] nfr [dot] railnet [dot] gov [dot] in |
| Eastern Railway HQ | 033-22484214 | 033-22489086 | cccell [at] er [dot] railnet [dot] gov [dot] in |
| S.E. Railway HQ | 033-22106179 | -- | serclaims [at] vsnl [dot] net |
| S.C. Railway HQ | 040-27786253 040-2833150 Extn. 282 |
040-27832214 | nrcell [at] scr [dot] railnet [dot] gov [dot] in nrcellscr [at] rediffmail [dot] com |
| W.C. Railway HQ | 0761-2677082, 0761-2677060, 0761-2622716 |
0761-2677072 0761-2676849 |
cco_jbp [at] claims [dot] indianrail [dot] gov [dot] in |
List Of Nodal Officers For Parcel Related Queries
| Sr. | Zone | Officer | Division | Landlines | Mobile |
|---|---|---|---|---|---|
| 1 | Cr | Bsl Divison Office | Bsl -Bhusaval | 02582-223004 | 9503011972 |
| 2 | Cr | Srdcm Cstm | Cstm-Mumbai | 022-67453835 | 9987645307 |
| 3 | Cr | Ngp Divison Office | Ngp -Nagpur(B.G) | 0712-2544386 0712-2402430 |
9766342277 |
| 4 | Cr | Pune Divison Office | Pune-Pune | 020-26124636 020-26127971 |
-- |
| 5 | Cr | Sur Divison Office | Sur -Solapur | 0217-2312752 | -- |
| 6 | Ec | Ddu Divison Office | Ddu-Ptdeendayalupadhyaya | 0537-2600977 | 9794837343 |
| 7 | Ec | Dhn Divison Office | Dhn -Dhanbad | 0326-2205284 | 9771426669 |
| 8 | Ec | Dnr Divison Office | Dnr -Danapur | 06115-232398 | 7759070004 |
| 9 | Ec | See Divison Office | See -Sonpur | 06158-222468 | 9771429999 |
| 10 | Ec | Spj Divison Office | Spj -Samastipur | 06274-221741 | 9771428963 |
| 11 | Eco | Kur Divison Office | Kur -Khurda Road | 0674-2490670 | 9437582085 |
| 12 | Eco | Sbp Divison Office | Sbp-Sambalpur | 0663-2400093 | 8455886999 |
| 13 | Eco | Wat Divison Office | Wat -Waltair | 0891-2748641 | 8978080999 |
| 14 | Er | Asn Divison Office | Asn -Asansol | 0341-2304170 | 9002023983 |
| 15 | Er | Hwh Divison Office | Hwh -Howrah | 033-26411326 033-26411418 |
9002022753 |
| 16 | Er | Mldt Divison Office | Mldt-Malda | 035-12268168 | 9002024986 |
| 17 | Er | Sdah Divison Office | Sdah-Sealdah | 033-23509736 | 9002020963 |
| 18 | Kr | Kawr Divison Office | Kawr -Karwar | -- | 9686656199 |
| 19 | Kr | General Manager (Sp And Bd) |
Rn -Ratnagiri | 08322705268 | 9004476707 |
| 20 | Nc | Jhs Divison Office | Jhs -Jhansi | 0510-2473469 0510-2473470 |
9794831208 |
| 21 | Nc | Srdcm/Ald | Pryj-Prayagraj | 0532-2407981 | 9794837950 |
| 22 | Ne | Bsb Divison Office | Bsb -Varanasi | 0542-2224742 0542-2224820 |
9794843966 |
| 23 | Ne | Izn Divison Office | Izn -Izzatnagar | 0581-2411402 | 9760541958 |
| 24 | Ne | Ljn Divison Office | Ljn -Lucknow | 0522-2233042 | 9794846963 |
| 25 | Nf | Apdj Divison Office | Apdj-Alipur Duar | -- | 9002052957 |
| 26 | Nf | Kir Divison Office | Kir-Katihar | 03674-265059 | 7870559480 |
| 27 | Nf | Lmg Divison Office | Lmg -Lumding | 03674-265794 | 9957553915 |
| 28 | Nf | Rny Divison Office | Rny-Rangiya | -- | 9957554968 |
| 29 | Nf | Tsk Divison Office | Tsk -Tinsukia | -- | 9957555984 |
| 30 | Nr | Dli Divison Office | Dli -Delhi | 011-23362296 | 9717633779 |
| 31 | Nr | Fzr Divison Office | Fzr -Firozpur | 01632-243413 | 9779233942 |
| 32 | Nr | Lko Divison Office | Lko -Lucknow | -- | 9794834924 |
| 33 | Nr | Mb Divison Office | Mb -Moradabad | 0591-2412034 | 9760534983 |
| 34 | Nr | Umb Divison Office | Umb-Ambala Cantt | 0171-2610596 | 9729539980 |
| 35 | Nw | Aii Divison Office | Aii -Ajmer | 0145-2432535 | 9001196963 |
| 36 | Nw | Bkn Divison Office | Bkn-Bikaner | 0151-2544764 | 9001190706 |
| 37 | Nw | Jp Divison Office | Jp -Jaipur | 0141-2202915 | 9001199969 |
| 38 | Nw | Ju Divison Office | Ju -Jodhpur | 0291-2431646 | 9001198959 |
| 39 | Sc | Bza Divison Office | Bza -Vijayawada | 0866-2574163 | 9701373537 |
| 40 | Sc | Gnt Divison Office | Gnt-Guntur | 08632-254161 | 9701137407 |
| 41 | Sc | Gtl Divison Office | Gtl -Guntakal | 08552-220305 | 9701374959 |
| 42 | Sc | Hyb Divison Office | Hyb -Hyderabad | 040-27834004 | 9701372961 |
| 43 | Sc | Ned Divison Office | Ned-Nanded | 02462-223545 | 9730471955 |
| 44 | Sc | Sc Divison Office | Sc -Secundrabad | 040-27833099 | 9701371975 |
| 45 | Se | Adra Divison Office | Adra-Adra | 03251-245045 | 9547883991 |
| 46 | Se | Ckp Divison Office | Ckp -Chakradharpur | 0657-238070 | 9771482252 |
| 47 | Se | Kgp Divison Office | Kgp -Kharagpur | 0322-2255706 0322-2255789 |
9439758320 |
| 48 | Se | Rnc Divison Office | Rnc-Ranchi | 0651-2600278 | 9771484989 |
| 49 | Sec | Bsp Divison Office | Bsp-Bilaspur | 07752-417814 | 9752491126 |
| 50 | Sec | Nag Divison Office | Nag-Nagpur(N.G) | 0712-2544386 | -- |
| 51 | Sec | R Divison Office | R-Raipur | 0771-2252236 | 9752877998 |
| 52 | Sr | Mas Divison Office | Mas -Madras | 044-25355793 | 9003061977 |
| 53 | Sr | Sa Divison Office | Sa-Salem | -- | 9600956230 |
| 54 | Sr | Tpj Divison Office | Tpj -Tiruchirapalli | 0431-2418992 | 9003864970 |
| 55 | Sr | Tvc Divison Office | Tvc -Trivandrum | -- | 9567869375 |
| 56 | Sw | Mys Divison Office | Mys -Mysore | -- | 9731667984 |
| 57 | Sw | Sbc Divison Office | Sbc -Bangalore | 080-22876288 | 9731666974 |
| 58 | Sw | Ubl Divison Office | Ubl -Hubli | 0836-2266702 | 7022029814 |
| 59 | Wc | Bpl Divison Office | Bpl-Bhopal | 0755-2454602 | 9752416996 |
| 60 | Wc | Jbp Divison Office | Jbp -Jabalpur | 0761-2627480 | 9752418987 |
| 61 | Wc | Kota Divison Office | Kota-Kota | 0744-2467021 | 9001081777 |
| 62 | Wr | Adi Divison Office | Adi-Ahmadabad | -- | 9724093961 |
| 63 | Wr | Brc Divison Office | Brc -Vadodra | 0265-2638377 | 9724091981 |
| 64 | Wr | Dcm/Bvc | Bvc -Bhavnagar | 0278-2445479 | 9724097950 |
| 65 | Wr | Srdcm/Mcc | Mcc -Bombay Central | 022-23083228 | 9004499950 |
| 66 | Wr | Rjt Divison Office | Rjt -Rajkot | 0281-2473409 | 9724094974 |
| 67 | Wr | Rtm Divison Office | Rtm -Ratlam | 0741-2232572 | 9752492970 |
Address
Railway Board
New Delhi -110001
Railway Number: 139
Email: pmshd [dot] sw1 [at] gmail [dot] com
Parent Article:
Comments
Discrepancy in Parcel Charges
We travelled with our pet Dog. For Dog's parcel charges are different. On 1/7/2023, For going From CSTM to Barddhaman (BWN), they changed Rs.1058/- whereas On 12/7/2023, we back From Barddhaman (BWN) to CSTM, at Barddhaman Station, they charged only Rs.706/- for the same Dog.
WHY THIS DISCREPANCIES? Please explain.
Pls also not that On 1/7/2023, our Train was started from CSTM more than 12 hours late.
I parcel my bike on
I parcel my bike on 29/04/2023 on Villupuram railway station.
I travel to Tuticorin so i parcel my bike but it was delayed so please slove the delay.
I have booked my bike from
I have booked my bike from Delhi junction to Sahjhanpur SPN .....but I have not received my bike..... please take some action to give me my parcel
Regarding threat to damage my parcel product
Sir with due respect I want to say that I'm a student and i booked my cycle from patna junction for prayagraj rambahg.
While booking the railway staff suggested me to pay the staff for their pakaging and loading on the train but he didn't demanded any money from me for himself. (His behavior was quite good and friendly to me)
While moving out of the parcel station the packaging labours stoped me and started demanding extra money but being a student i had limited money and so replied him that if I'll give you then I'll be unable to reach there my collage. Then also one of the staff told me to give 20 rupees so that he would put my parcel for fast delivery and due to fear of my 5 years old favourite cycle's safety I gave him and tried to move out from there.Again while moving one who packed my cylce came and threatened me if I won't pay him 100 rupees then he would damage my cycle and put lots of scratches on it and he would fully damage the parts of it and also he used some abusive languages also ; but being a student i ignored all these things and move out from there.
But sir I'm really afraid about my cycle. Sir please i need it in my same condition because it is my favorite cycle which was gifted by my mom. Sir please look after it and try to make those people out so that they won't do what they threatened me about my parcel.
Name-Siddharth Roy
PNR(parcel)no- 2015 125658
Bike not yet received
I had my bike parcelled from Kochuvelli to Ratnagiri on 21st May 2022 and the same was over carried in the Kochuvelli Chandigarh Samparkranti Express and I did not receive the bik yet. Even after following it up with Chandigarh parcel and Ratnagiri Parcel office I have still not received the bike, The same is a Royal Enfield Classic 500. The SR number for the same is 624569. Please help in getting the bike delivered to Ratnagiri.
Scooter Not received
Dear Sir,
We have booked scooter from Sealdah to on 30th Apr 22 and received message scooter loading completed(loaded from SDAH in Train No. 13153 on 30-04-2022) But our scooter not unload in Ranpurhat.
So request to you please look into this matter & resolve the ASAP.
Activa not received
I have booked my Activa scooter from Agra to Panvel on 1st April 2022 but till now I have not received any update from railway whether my scooter has been moved from Agra or not.
Let me know the status of my vehicle as soon as possible.
PARCEL NOT YET RECEIVED
Dear INDIAN railway,
We have booked our house hold items to shift gandhidham to gorakhpur on 04th march 2022 train festival special which is reached on gorakhpur 06th march 2022 with parcel but parcels are not unloaded from the train due to staffs are not available at platforn, please arrange our parcels urgently at gorakhpur.
Parcel not yet received
Dear Sir,
We have booked our bike from SBC Bangalore to Solapur Maharashtra on 29th Jan 22 but still our bike not reached in Solapur, Maharashtra.
Pl look into this matter & resolve ASAP.
Bike No:-MH-25 AF-7309 Honda Shine
Regards
Gulchand Rathod
parcel not yet receive
Dear Sir,
We have booked our bike from Rewari Haryana to Sultanpur (SLN) Utter pradesh on 10th Nov'21 but still our bike not reached in (SLN) Sultanpur utter pradesh.
Pl look into this matter & resolve ASAP.
Bike No:-HR36L-9712 Hero Splender
Regards
Vishnu Tiwari
Parcel not yet received
Sir,
I have booked my parcel from ANG to AGTL dated 07 Jul 2021 but i have not received my luggage yet please help me.
Lost original receipt of bike parcel
Hello, i have booked my bike in parcel from Bangalore to new delhi but now i have lost original receipt and do not have photocopy even. I have a PNR of the parcel. What is the procedure to pick my bike
Enquiry for dog cart in train number
Hello sir
I just want to know that is there any facility to move my dog in dog cart box which is provided by indian railway in train number 02564 please help me
Scooter not received till today
HI,
Have booked a scooter from PRYJ to TDL on 26-Aug-20 and today have go to the TDL parcel office for getting status on package but didn't know the status of the same.
Is there anyone available who can give me a clear cut status of my package.
Parcel not received
Sir,
I have booked my parcel from AGC to SKZR dated 14/08/2020.but i have not received my parcel yet.please help me.
Thank you sir.
Scooter not received
I have booked my parcel on 19/07/2020, from DLE to KNE , till today i have not received my parcel , I visited at parcel counter but it’s closed, even I tracked my parcel but there is sawing only loaded status.
Pleas try to resolve this issue otherwise i will do some legal action against you.
Indian Railway Parcel Service
I am trying to connect to all possible tracking provided through Tele call, website to track my parcel booked from Bangalore to Mumbai. Non of the tele call numbers are getting attended or website give tracking. Got sick of wasting my time since 2 days. Why the Govt who claim rubust rail services put things on right perspective ?? Why systems are so pathetic ??
Request Rail authorities to look into the flaws and correct for serving the people who opt its services.
Parcel enquires
Hi,
I would like to know that , can i book my bike from new delhi to gaya in between date 15 may to 20 may 2020.
Parcel not received yet
Booking was done 25th February 2020 at new Delhi, to send a parcel to TATA. but as at today, march 5th 2020,my brother at TATA is yet to receive it.
What is happening please? Why the delay? My brother needs his research samples to commence work at his research institute...
Not recrived bike
I have booked bike number JH01CF2697 Hero passion xpro on 28/02/2020 at Rly.station Daltonganj to Tundla and loading in muri exp. 18101 on 29/02/2020 but till date not delivered to me. I have approached to time in parcel office Tundla but no response from railway station.
parcel not rcvd
we have not received parcel having no. 2013314
Missing
Bike no mh-42. L2233 NXG daund to kamakhya .6/12/19 daund to hawra .my bike in hwh but she is not send my parsel to kamakhya why
Missing bike
I have booked by bike from Daund to kamakhya .6/12/2019 daund to hwh train .but hwh is not send my parsak from there to kamakhya why ....
Not received parcel
I have booked by bike from Moradabad to Varanasi on 4th November, 2019 but yet not received till 11th of November.
I have filed a complaint against at CPS Varanasi but nothing is happening. Recpiet no. - 906776
TWO WHEELER NOT RECEIVED
I have booked the ticket in 22651 train.Same train i have parceled my two Wheeler...I get down my destination but i did received any information about my bike...What happened for my bike...When i will get my bike...Please update me the status.. I am not satisfied irctc treatment ..
Parcel
I have booked my parcel on 20/05/2019 from Kota to Moradabad via Delhi ..
I have not received my parcel
Goods not received
Goods not received Mathura to Lucknow by kota patna Express 0n 7/2/19 to 8/2/19.
Not received a parcel
I haved parcel a bike from punne to panipat n i have not received it. It was parcel on 22 dec2018 in jhelun Express
The parcel recipient no is 724674.
And bike no is Mh12px0095
Booking office timubg
Will parcel booking be open on 25th december at new delhi? Timings will be till 5 pm?
issue regarding parcel
i have booked my parcel on 3-12-2018, from bpl to Nzm , till today i have not received my parcel , i visited at parcel counter but i have got the same answer from the concerned incharge person that they have not received yet .
plz try to resolve this issue otherwise i have to complaint for it