IRCTC Train Ticket Customer Care No. 14646

Organization:

IRCTC

Toll free Number(s):

All India Number(s):

Website:

Official Website

iOS App:

IRCTC Rail Connect

Android App:

IRCTC Rail Connect

IVRS Menu: 14646 / 080-4464 7999 / 080-3573 4999	IVRS Menu: 139
Press 1: For payment/refund related issue Press 2: For registration/IRCTC user profile related issue Press 3: For POS and refund related issue Press 4: To change your language Press 5: For any other issue	Press 1: For urgent medical or security emergency Press 2: For enquiry like checking PNR status or train schedule Press 1: For PNR enquiry Press 2: For arrival/departure/cancellation/diversion of train Press 3: For fare details Press 4: For accomodation Press 5: For setting a wake-up alarm or destination alert Press 3: For complaint Press 4: For refund and cancellation Press 5: For facilities for divyang Jan and women with special need Press 6: For corruption and bribery concern Press 7: To change the current language Press 9: To speak with a customer care executive

IVRS Menu: 14646 / 080-4464 7999 / 080-3573 4999

IVRS Menu: 139

Email

Send an SMS to 139 from your registered mobile number.

Sr No.	Service	Keyword
1	PNR Enquiry	SMS "PNR <10-digit PNR number>" (Example: PNR 1234588956)
2	Train Arrival/Departure Enquiry	SMS "AD <Train number> < Station STD code>" (Example: AD 12852205)
3	For Accommodation Availability	SMS " SEAT <Train number> <DOJ ddmmyy> <Station from: STD code> <Station to: STD code> <class> <Quota>*" (Example: SEAT 12561 020611 0542 0271 SL G)
4	Fare Enquiry	SMS "FARE <Train number> <DOJ ddmmyy> <Station from: STD code> <Station to: STD code> <class> <Quota>*" (Example: Fare 12561 020611 0542 0571 SL G)
5	Train Time Table	SMS "TIME <Train number> (Example: TIME 14034)
6	Train Name/Number	SMS "TN <Train Name> or TN< Train number>" (Example: TN Kalka Shatabdi or TN 14034)

For any query/complaint, you can contact the customer support team .
For IRCTC iMudra Prepaid Wallet and Card related queries, you can mail at imudracare [at] irctc [dot] co [dot] in
You can cancel your ticket through fill this Counter Ticket Cancellation/Boarding Point Change Form and following the steps below:
- Enter your PNR Number, Train Number, and the displayed Captcha.
- Click on Submit an OTP will be sent to the mobile number provided at the time of booking, enter the received OTP and click Submit.
- After verifying the details , click on 'Cancel Ticket' for full cancellation.The refund amount due will be displayed on the screen.
  
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For more information related to the Counter Ticket Cancellation, please read .

For any query/complaint regarding IRCTC loyalty credit card, you can contact at the details given below:

Sr No.	Credit Card	Contact No.	Email
1	IRCTC-SBI	18001801295, 0124-39021212	customercare [at] sbicard [dot] com
2	IRCTC-BOB	1800225100, 18001031006	crm [at] bobfinancial [dot] com
3	IRCTC-HDFC	18002026161, 18602676161	-
4	IRCTC-RBL	022-62327777, 022-71190900	cardservices [at] rblbank [dot] com

For query related to IRCTC Loyality Co-branded Program, you can mail at loyaltyprogram [at] irctc [dot] co [dot] in .

Indian Railway Catering and Tourism Corporation Limited,
4^th Floor, Tower-D, World Trade Center,
Nauroji Nagar, New Delhi-110029