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Metro Railway, Kolkata Contact No.

Updated on Tuesday, 28 October 2025 - 10:26am
Organization: 
Toll free Number(s): 
  • 139 (Train Enquiry, Assistance & Grievances)
  • 138 (Passenger Helpline)
  • 182 (Helpline for Women in Railways)
Website: 
Official website
iOS App: 
Aamar Kolkata Metro
Android App: 
Aamar Kolkata Metro

Important Link

Emergency Contact No.

Sr No. Service Contact No.
1 Women helpline 9007041908  
2 Security helpline 182, 9007041789
3 Smart Card related query 033-22264817, 033-22553200, 9007041844

Important Emails

Sr No. Name/Designation Email
1 General Manager gm [at] mtp [dot] railnet [dot] gov [dot] in
2 Secretary To GM secy [at] mtp [dot] railnet [dot] gov [dot] in
3 DGM (G) dgmg [at] mtp [dot] railnet [dot] gov [dot] in
4 Principal Chief Engineer ce [at] mtp [dot] railnet [dot] gov [dot] in
5 Chief Engineer/ Con-I cecon1 [at] mtp [dot] railnet [dot] gov [dot] in
6 Chief Engineer/ Con cecon [at] mtp [dot] railnet [dot] gov [dot] in
7 Principal Chief Electrical Engineer cee [at] mtp [dot] railnet [dot] gov [dot] in
8 Chief Electrical Engineer /Con ceecon [at] mtp [dot] railnet [dot] gov [dot] in
9 Chief Electrical Engineer /RS ceers [at] mtp [dot] railnet [dot] gov [dot] in
10 Chief Medical Superintendent cms [at] mtp [dot] railnet [dot] gov [dot] in 
11 Principal Chief Operating Manager com [at] mtp [dot] railnet [dot] gov [dot] in 
12 Principal Controller Of Store cos [at] mtp [dot] railnet [dot] gov [dot] in 
13 Principal Chief Personnel Officer cpo [at] mtp [dot] railnet [dot] gov [dot] in 
14 Principal Chief Signal & Telecom Engineer cste [at] mtp [dot] railnet [dot] gov [dot] in 
15 Principal Financial Adviser facao [at] mtp [dot] railnet [dot] gov [dot] in
16 Chief Traffic Manager ctm [at] mtp [dot] railnet [dot] gov [dot] in 
17 Chief Vigilance Officer sdgm [at] er [dot] railnet [dot] gov [dot] in 
18 Chief Public Relations Officer prdmrlykol [at] gmail [dot] com
19 DMO-I dmo1 [at] mtp [dot] railnet [dot] gov [dot] in 
20 DMO II dmo2 [at] mtp [dot] railnet [dot] gov [dot] in 
21 Dy.Chief Engineer CON dycecon [at] mtp [dot] railnet [dot] gov [dot] in 
22 Dy.Chief Electrical Engineer CON dyceecon [at] mtp [dot] railnet [dot] gov [dot] in 
23 Dy.CEE/CON/SPL dyceeconspl [at] mtp [dot] railnet [dot] gov [dot] in 
24 Dy.CEE/M dyceem [at] mtp [dot] railnet [dot] gov [dot] in 
25 Dy.Chief Mechanical Engineer/POH dyceepoh [at] mtp [dot] railnet [dot] gov [dot] in
26 Dy.CEE/Project dyceeproj [at] mtp [dot] railnet [dot] gov [dot] in
27 Dy.CEE/RS dyceers [at] mtp [dot] railnet [dot] gov [dot] in 
28 Dy.Chief Engineer/Hq dycehq [at] mtp [dot] railnet [dot] gov [dot] in 
29 Dy.CE MR/II dycemr2 [at] mtp [dot] railnet [dot] gov [dot] in 
30 Dy.CMM/O&M dycmmonm [at] mtp [dot] railnet [dot] gov [dot] in 
31 Dy.CNM dycnm [at] mtp [dot] railnet [dot] gov [dot] in 
32 Dy.COM/Safety dycomsfty [at] mtp [dot] railnet [dot] gov [dot] in
33 Dy.COM/COMML dycomcmml [at] mtp [dot] railnet [dot] gov [dot] in
34 Dy.COM/O&M dycomo&m4321 [at] mtp [dot] railnet [dot] gov [dot] in
35 Dy.CPO dycpo [at] mtp [dot] railnet [dot] gov [dot] in
36 Dy.CSTE/CON-II dycstecon2 [at] mtp [dot] railnet [dot] gov [dot] in
37 Dy.CSTE/CON dycstecon [at] mtp [dot] railnet [dot] gov [dot] in 
38 Dy.CSTE/M dycstem [at] mtp [dot] railnet [dot] gov [dot] in
39 Dy.CSTE/T dycstet [at] mtp [dot] railnet [dot] gov [dot] in 
40 Dy.CBO dycvo [at] mtp [dot] railnet [dot] gov [dot] in 
41 Dy.FA & CAO dyfacao [at] mtp [dot] railnet [dot] gov [dot] in
42 Dy.FA & CAO CON/II dyfacaocii [at] mtp [dot] railnet [dot] gov [dot] in
43 Dy.FA & CAOCON dyfacaocon [at] mtp [dot] railnet [dot] gov [dot] in
44 Medical Superintendent ms [at] mtp [dot] railnet [dot] gov [dot] in
45 Grievance Cell grievancecell [at] mtp [dot] railnet [dot] gov [dot] in
46 Security Control scontrol [at] mtp [dot] railnet [dot] gov [dot] in
47 Sr.Rajbhasa Adhikari srra [at] mtp [dot] railnet [dot] gov [dot] in
48 Sr.Security Commissioner srsc [at] mtp [dot] railnet [dot] gov [dot] in
49 SSTE/M sstem [at] mtp [dot] railnet [dot] gov [dot] in 
50 SSTE/PLG ssteplg [at] mtp [dot] railnet [dot] gov [dot] in
51 SSTE/T sstetele [at] mtp [dot] railnet [dot] gov [dot] in

Telephone Directory

Metro Railway PBX No: 033-22261054, 033-22261152

Sr No. Designation Railway Dot
General Administration
1 General Manager 55000 033-22267220
2 Secy. To Gm 55002 033-22263036
3 Dy. Secy. (Sports& Genl) 55004 -
4 Ps-I (Gaz) 55000 033-22267220
5 Protocol Officer 55055 -
6 Ps-I (Gaz)  55000 033-22267220
Public Relations
7 Cpro 55015 033-22484578
8 Pro 55099 033-22263959
Personnel
9 Pcpo 55300, 55019 033-22171723
10 Dy. Cpo-I 55003 033-22174697
11 Dy. Cpo-II 55006 -
12 Apo 55084 -
Accounts
13 Pfa 55100, 55101 033-22266002
14 Fa&Cao (F&B) 55107 033-22163751
15 Dy. Fa&Cao (G) 55126 -
16 Afa-II 55110 -
17 Afa-IV 55720 -
Civil Engineering
18 Pce 55200, 55219 033-22170675
19 Ce/Con 55203, 55233 033-22171754
20 Ce/O&M 55208 033-22272050
21 Dy. Ce/Con-I 55287 033-22222076
22 Dy. Ce/Con-III 55212 033-22260119
23 Dy. Ce/Hq 55211 033-22171615
24 Sr. Den 55215 -
25 Axen/O&M/North 55239 -
26 Axen/C-I 55204 -
27 Axen/Planning& Hq 55209 -
28 Ps-I/Pce 55219 -
Electrical
29 Pcee 55400, 55402 033-22264673
30 Cee/Hq 55403, 55462 033-22174349
31 Cee/Rs 53500, 53505 033-25328061
32 Cee/Proj 55416 -
33 Dy.Cee/M/Blue Line 55414 -
34 Dy.Cee/M/Coord 55424 033-22276490
35 Dy.Cee/Purple Line 55436 -
36 Dy.Cee/Rs/Cpd 55407 -
37 Dy.Cee/Rs/Coord 53517 033-25328062
38 Dy.Cee/Proj.  55480 033-22172794
39 Dy.Cee/Op 55410 -
40 Dy.Cme/Poh/Noa 53562 -
41 See/Major Repair 53559 -
Traffic
42 Pcom 55700, 55641 033-22264227
43 Dy.Com/O&M 55702
44 Dy.Com/G (L/A) 55605 033-22267569
45 Dy.Com/Commercial 55678
46 Aom/O&M 55680 033-22291177
Signal& Telecom
47 Pcste  55500, 55541 033-22264720
48 Cste/Proj& Gs/Mrsa 55502 -
49 Dy. Cste/Tele 55505 -
50 Dy. Cste/Sig 55506 033-22273922
51 Dy. Cste/Con 55519 -
52 Aste/Con 55518 -
53 Aste/Tele 55507 -
54 Aste/Signal 55511 -
Mechanical
55 Pcme & Agm 55093  -
Safety
56 Pcso 55007 033-22175986
57 Dy. Cso 55701 033-22177679
Stores
58 Pcmm 55650, 55699 033-22262421
59 Cmm 55652 033-22265859
60 Dy.Cmm/O &M 55657 033-22275664
61 Smm/O&M 55656 -
62 Amm/Hq 55655 -
63 Amm/Con/Noa 53566 -
Security
64 Ig Cum Pcsc 55370 033-22230146
65 Dig Cum Csc 55371 033-22165731
66 Asc/Rpf 55372 033-22262130
67 Asc/Fire 55680 -
Medical
68 Pcmo 54422 033-23813722
69 Acms 54451 -
70 Admo 53626 -
71 Admo 54487 -
Vigilance
72 Cvo 24007 033-22303897
73 Dy.Cvo 55058 033-22171523
Rajbhasa
74 Mra 55100, 55101 033-22266002
75 Sr. Rajbhasha Adhikari 55735 -
Legal 
76 Appellate Authority 54016 033-24654076
77 Competent Authority 54241 -
Law
78 Sr. Lo 55050 -
79 Lo 55013 -

Station Contact Numbers

Sr No. Station Contact No.
Blue Line
1 Dakshineswar (KDSW) 8100102393
2 Dum Dum (KDMI) 6289812891
3 Shovabazar (KSHO) 6291324012
4 Central (KCEN) 6291324034
5 Park Street (KPSK) 6291324047
6 Netaji Bhavan (KNBN) 6291324054
7 Rabindra Sarobar (KRSB) 6291324068
8 Masterda Surya Sen (KMSN) 6291324076
9 Shahid Khudiram (KSKD) 6291324082
10 Baranagar (KBAR) 8100102392
11 Belgachia (KBEL) 8100164687
12 Girish Park (KGPK) 6291324029
13 Chandni Chowk (KCWC) 6291324035
14 Maidan (KMDI) 6291324048
15 Jatin Das Park (KJPK) 6289812885
16 Mahanayak Uttam Kumar (KMUK) 6291324072
17 Gitanjali (KGTN) 6291324077
18 Kavi Subhash (KKVS) 6291324084
19 Noapara (KNAP) 6289812890
20 Shyambazar (KSHY) 6291324009
21 Mahatma Gandhi Road (KMHR) 6291324032
22 Esplanade (KESP) 6291324038
23 Rabindra Sadan(KRSD) 6291324052
24 Kalighat (KKHG) 6291324064
25 Netaji (KNTJ) 6291324074
26 Kavi Nazrul (KKNZ) 6289812882
Green Line
27 Salt lake Sector V (SVSA) 033-23405611
28 City Center (CCSC) 033-23405614
29 Phoolbagan (PBGB) 033-23405617
30  Mahakaran (MKNA) 033-26410036
31 Karunamoyee (KESA) 033-23405612
32 Bengal Chemical (BCSD) 033-23405615
33 Sealdah Metro (SDHM) 033-23405618
34 Howrah Metro (HWHM) 033-26410128
35 Central Park (CPSA) 033-23405613
36 Salt Lake Stadium (SSSA) 033-23405616
37 Esplanade (KESP) 033-26410063
38 Howrah Maidan (HWMM) 033-26410107
Purple Line
39 Joka (KJKA) 7980035375
40 Behala Chowrasta (KBCR) 033-23405754
41 Majherhat (KMJH) 7980035381
42 Thakurpukur (KTKP) 033-23405752
43 Sakher Bazar (KSKB) 033-23405753
44 Taratala (KTRT) 033-23405756
45 Behala Bazar (KBBR) 033-23405755

Station Master Contact Numbers

Sr No. Station Railway BSNL
1 Dakshineswar 53690 033-22553690
2 Baranagar 53680 033-22553680
3 Noapara 53670 033-25461122
4 Dum Dum 53206 033-25578317
5 Belgachia 53212 033-25576082
6 Shyambazar 53213 033-25549748
7 Sovabazar Sutanuti 53216 033-25543112
8 Girish Park 53218 033-22415452
9 Mahatma Gandhi Road 55621 033-25568709
10 Central 55608 033-22263752
11 Chandni Chowk 55600 033-22265312
12 Esplanade 55781 033-22261088
13 Park Street 55771 033-22261663
14 Maidan 55761 033-22261593
15 Rabindra Sadan 55751 033-24553444
16 Netaji Bhavan 55741 033-24868863
17 Jatin Das Park 54226 033-24553763
18 Kalighat 54233 033-24668381
19 Rabindra Sarobar 54236 033-23775420
20 Mahanayak Uttam Kumar 54225 033-23775717
21 Netaji 54258 033-27016950
22 Masterda Surya Sen 54262 033-27016995
23 Gitanjali 55876 033-24997966
24 Kavi Nazrul 55871 033-24621233
25 Sahid Khudiram 55866 033-24621511
26 Kavi Subhas 55861 033-24328020

For Complaint

Department Contact Details

Sr No. Designation Railway CUG DOT Email
Vigilance
1 Chief Vigilance Officer/Metro Railway cum SDGM/ER 020-24007 9002020002 033-22303897 sdgm [at] er [dot] railnet [dot] gov [dot] in
2 Dy. Chief Vigilance Officer 55058 9007041640 033-22171523 dycvo [at] mtp [dot] railnet [dot] gov [dot] in
Stores
3 PCMM 55650 - 033-22262421 -
4 CMM 55657 - 033-22265859 -
5 Dy. CMM/O&M 55652 - 033-22275664 -
6 SMM/O&M 55656 - 033-22255656 -
7 SMM/NOA 53566 - 033-25281033 -
8 AMM/CON 55655 - - -

Public Utilities Near Metro Stations

PIO/Central Public Information Officer Contact Details

Sr No. Department Designation Contact No. Email Address
(Metro Rail Bhavan)		 Fax No.
1 Traffic/ Operations Dy. CSO-I 033-22177679, 9007041904 dycnm [at] mtp [dot] railnet [dot] gov [dot] in (7th f loor) 33/1, J.L. Nehru Road, Kolkata - 700071 033-22264227
2 Traffic/ Operations Dy. COM (G) Traffic Deptt. 033-22267569, 9007041903 dycomsfty [at] mtp [dot] railnet [dot] gov [dot] in (7th f loor) 33/1, J.L. Nehru Road, Kolkata - 700071 033-22264227
3 Personnel Dy.CPO-1 Personnel Deptt. 033-22555006, 9007041601 dycpo [at] mtp [dot] railnet [dot] gov [dot] in 33/1, J.L. Nehru Road, Kolkata- 700 071 033-22174697
4 S&T Dy.CSTE/M Signal & Telecom Deptt. 033-22267892, 9007041802 suravi [dot] home [at] gmail [dot] com (3rd floor) 33/1, J.L. Nehru Road, Kolkata- 700 071 033-22267892
5 Stores Dy.CMM/O&M Stores Deptt., 033-22265859, 9007041713 dycmmonm [at] mtp [dot] railnet [dot] gov [dot] in (5th floor) 33/1, J.L. Nehru Road, Kolkata - 700071 033-22265859
6 Electrical SEE/MB/HQ Electrical Deptt. 033-22171753, 9007041320 seeavm [at] mtp [dot] railnet [dot] gov [dot] in (6th floor) 33/1, J.L. Nehru Road, Kolkata - 700071 033-22171753
7 Civil Dy.CE/CON-I Engineering Deptt. 033-22291053, 9007041203 dycemr2 [at] mtp [dot] railnet [dot] gov [dot] in (8th floor) 33/1, J.L. Nehru Road, Kolkata - 700071 033-22291053
8 Medical Sr. DMO 033-23813722, 033-22554451, 6289300500 joysima [dot] gupta [at] gmail [dot] com Tapan Sinha Memorial Hospital Tollygunge, Kolkata-700040. 033-23775797
9 Finance DY.FA&CAO/HQ Accounts Deptt. 033-22263175, 9007041102 dyfacaog [dot] mtp [at] gmail [dot] com (1st floor) 33/1, J.L. Nehru Road, Kolkata- 700 071 -
10 Public Relations PRO Public Relations Deptt. 033-22263959, 033-22555091, 9007632635 prdmrlykol [at] gmail [dot] com ( Gr. floor) 33/1, J.L. Nehru Road, Kolkata - 700071 033-22263959
11 Security Sr. SC Security Deptt. 033-22263271, 9007041750 srsc [at] mtp [dot] railnet [dot] gov [dot] in ( Gr. floor) 33/1, J.L. Nehru Road, Kolkata - 700071 033-22263271
12 General Administration Dy. Secy (S&G) GM's Office 033-22263036, 9007041002 aghosh [dot] basky [at] gmail [dot] com ( 2nd  floor) 33/1, J.L. Nehru Road, Kolkata - 700071 033-22263036
13 Law Sr.LO Law Office 033-22263320, 9163341944 srlo [at] mtp [dot] railnet [dot] gov [dot] in ( 9th   floor) 33/1, J.L. Nehru Road, Kolkata - 700071 033-22263320

Head Office

Metro Rail Bhavan,
33/1, J. L. Nehru Road,
Kolkata - 700071

Social Sites

Parent Article: 
Indian Railways Customer Care No. 139

Comments

Fri, 10/01/2025 - 9:05am — Anonymous

Lost headphone case

I lost my headphone case on the platform
Brand name is Skullcandy
The case was empty as the headphones are with me

Wed, 04/10/2023 - 2:45pm — Anonymous (not verified)

Lost my metro Card

I have lost my metro Card in the way from Kudghat to Kalighat. Plz do the needful..