Emails

• customercare [dot] retail [at] phoenixarc [dot] co [dot] in (Customer Support)
• info [at] phoenixarc [dot] co [dot] in (Queries)
• careers [at] phoenixarc [dot] co [dot] in (Careers)

Important Link

• Frequently Asked Questions

Grievance Redressal

Level 1

• Customer can raise their complaint through calling on 1800 120 80 60 and by email at
  customercare [dot] retail [at] phoenixarc [dot] co [dot] in.
• You may also submit your grievance online

Level 2

• In case you do not receive a response from any of the channels mentioned above within
  7 working days or if the response received from us is not satisfactory please contact our
  Grievance Redressal Cell:
  • Retail Customer Care
    Phoenix ARC Private Limited, Dani
    Corporate Park, 5th Floor, 158, C.S.T.
    Road, Kalina, Santacruz (E), Mumbai
    400 098, India
    Email:customercare [dot] retail [at] phoenixarc [dot] co [dot] in

Level 3

• If customer is still unsatisfied or complaint remains unresolved for a period exceeding
  45 working days,he/she may write to the Grievance Redressal Officer:
  • Phoenix ARC Private Limited
    5th Floor, Dani Corporate Park,
    158, CST Road, Kalina,
    Santacruz (E), Mumbai 400098
    Tel: 022-68492427
    Email: gro [at] phoenixarc [dot] co [dot] in

Registered Office

5th Floor, Dani Corporate Park,
158, C.S.T. Road, Kalina, Santacruz
(E), Mumbai – 400 098, India
Tel No. 022-68492450 (Business Calls only)
Fax. 022-67412313