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ESAF Small Finance Bank Customer Care No. 1800 103 3723
Updated on Wednesday, 25 March 2026 - 11:57am
Email
Organization:
esafbank.com Toll free Number(s):
- 1800 103 3723 (For Customer Support/Report Lost Debit Card)
- 1930 (For Cyber Financial Fraud Reporting, 24*7)
All India Number(s):
- 080-4552 0100 (For Contact Support/Report Lost Debit Card)
- 97467 97467 (For WhatsApp Banking)
- 85928 66639 (Missed Call No. To Know Your Account Balance)
- 85938 66639 (Missed Call No. To Check Last 5 Transactions)
Website:
Official Website
iOS App:
ESAF Bank
Android App:
ESAF Bank IVRS Menu : 1800 103 3723 / 080-4552 0100
Select your preferred language.
- Press 1: To report a lost or stolen card.
- Press 1: To enter your account number.
- Press 2: To enter your debit card number.
- Press 2: To report fraud.
- Press 3: To all other enquiry.
- Press 9: To speak to customer care executive.
- customercare [at] esafbank [dot] com (For Customer Care)
- enquiry [at] esafbank [dot] com (For New Products Enquiry)
Important Links
SMS Service
Send <Keyword> to 9990016467 or 8086077575
| Sr No. | Service | Keywords |
|---|---|---|
| 1 | Balance Enquiry | <BAL> |
| 2 | Mini statement | < MINI > |
| 3 | Cheque Status | < CHQSTATUS > |
| 4 | Stop Cheque Request | < CHQSTOP > |
| 5 | Chequebook Request | < CHQBOOK > |
| 6 | Debit card pin Regeneration | < EPIN > |
| 7 | Change of Primary Account number | < SETPRIME XXXX > (Last four digit of to be updated account number) |
Grievance Redressal
Level 1
- For any query/complaint, you can contact at 18001033723 or mail at customercare [at] esafbank [dot] com, or you can also fill this Complaint Form .
- You can also visit to your nearest Branch Location .
Level 2
- If your query is not resolved within 3 days, then you may also approach to the Cluster Head .
Level 3
- If your query is still not resolved within 6 days, then you can also contact to the Regional Nodal Officer .
Level 4
- If you are still not satisfied with the resolution provided within 10 days then you can contact on the details mentioned below:
Designation: Principal Nodal Officer
Contact No.: 8589001933
Email: principalnodalofficer [at] esafbank [dot] com
Addresss: ESAF Small Finance Bank. ESAF
Bhavan, Mannuthy, Thrissur-680651
Level 5
- If you are still not satisfied with the resolution provided within 30 days, then you can contact at the details below:
Contact No.: 14448 (9:30am-5:15pm)
Address: Reserve Bank of India,
4th floor, Sector 17, Chandigarh, 160017 - You can also lodge your complaint online through Complaint Management System (CMS) Portal or through RBI Ombudsman
- You can also Contact Customer Facilitation Centres regarding NEFT/ RTGS .
NRI Banking
- Contact No.: 080-4552-0100 - Paid line for NRI customers
- Email: nrihelpdesk [at] esafbank [dot] com
- NRI Banking Branches
Functioning Heads Contact Details
| Sr No. | Service | Name | |
|---|---|---|---|
| 1 | Mortagage | Abey Abraham | retailasset [at] esafbank [dot] com |
| 2 | Mobility Loans | George Oommen | george [dot] oommen [at] esafbank [dot] com |
| 3 | Agri Loans | Radhakrishnan D | radhakrishnan [dot] d [at] esafbank [dot] com |
| 4 | MSME Departments | Radhakrishnan D | radhakrishnan [dot] d [at] esafbank [dot] com |
| 5 | Unsecured Loans | George Oommen | george [dot] oommen [at] esafbank [dot] com |
| 6 | Micro Banking | Anitha Sekhar | anitha [dot] sekhar [at] esafbank [dot] com |
Forms Center
Corporate Office
ESAF Small Finance Bank,
Building No. VII/83/8, ESAF Bhavan,
Thrissur - Palakkad National Highway,
Mannuthy, Thrissur, Kerala,
PIN - 680 651
Contact No.: 0487-7123456
