Kotak Mahindra Bank Customer Care No. 1860 266 2666

Organization: 
Toll free Number(s): 
  • 1800 209 0000 (Fraud /Unauthorized Transaction/Credit Card)
  • 1800 266 6666 (Privileged customer)
  • 1800 209 5732 (Car Finance, Mon-Fri , 9:30 am-6:30 pm)
  • 1800 209 5600 (SME Banking )
  • 1800 274 0110 (Missed call no. to get an instant update via SMS of your account balance)
  • 1800 3006 9090 (NETC Fastag, 9am-8pm All Days)
All India Number(s): 
  • 1860-266-2666 (Bank and Credit Card related)
  • 1860-266-0811 (Customer Contact Center, Mon - Fri: 9:30 - 6:30)
  • 1860 266 7777 (Consumer Durable Loan,Smart EMI Card,Dedit Card;Mon-Sat,10-7pm)
  • 1860 2666 888 (NETC Fastag, 9am-8pm All Days)
  • 022-6600 6022 (Whatsapp No. support)
  • 022-6686 673 (For commercial loan Whatsapp banking)
  • 99710 56767 (SMS Service)
  • 971856 6655 (Give missed call from your registered number to get start whatsapp banking)
  • +91 022 6600 6022 (From Abroad)
  • +91 22 6204 2001 (International Only)

IVRS Menu-

1800 209 0000 (Customer Helpline Number)

First Select Your Language
  • Press 1- To report banking related fraud
  • Press 2- To report credit card related fraud

Missed Call Service

  • 9718566655 (for banking service at whatsapp)
  • 9029106060 (for commercial loan whasapp banking)

Emails

  • Customerfirst [at] kotak [dot] com (Customer Support/SME Banking)
  • privileged [at] kotak [dot] com (For privileged customers)
  • itsecurity [dot] bank [at] kotak [dot] com (For Reporting any Security related issues, frauds or Vulnerabilities)
  • care [at] kotak [dot] com(Kotak General Insurance)
  • service [dot] carfinance [at] kotak [dot] com(Kotak car finance)

Important Links

Install App

DigiSaathi

Number Whsatsapp
Number
14431
1800 891 3333
8928913333

SMS Banking

SMS requests to be sent from your registered mobile number to 9971056767 or 5676788.

Transaction Keyword
Account balance BAL
Last 3 transactions TXN(space)Last 4 digits of Account Number
Last 3 months statement on email STMT(space)Last 4 digits of Account Number
Statement on email for a
particular month in the current financial year
STMT(space)Last 4 digits of Account
Number(space)First 3 letters of the month
Cancel MMID for all accounts MMIDCANCEL
Reinstate MMID MMIDREINST(space)7 digit MMID of your account
Know Your Demat Account Number DPACCT(space)Last 4 digits of Customer Relationship Number
Holding Value of Demat account DPBAL(space)Last 4 digits of Customer Relationship Number
Nearest ATM ATM(space)6 digit pincode
Nearest Branch BRANCH(space)6 digit pincode
Regenerate Net Banking PIN NETPIN(space)Last 4 digits of Customer Relationship Number
Regenerate Phone Banking PIN PHONEPIN(space)Last 4 digits of Customer Relationship Number
Statement on email for any period STMT(space)Last 4 digits of Account Number(space)Start period:
First 3 letters of the month followed by last 2 digits of the year(space)
End Period: First 3 letters of the month followed by last 2 digits of the year
Cheque Status Inquiry CHQSTATUS(space)Last 4 digits of Account
Number(space)6 digit cheque number
New Cheque Book Request CHQBOOK(space)Last 4 digits of Account Number
Download Mobile App MOBILE
Term Deposit/Fixed Deposit Renewal TDREN(space)last 4 digit of Fixed Deposit no.
OR
FDREN(space)last 4 digit of Fixed Deposit no
Know your Credit Card Reward Points CCREWSPACE(space)Last four digit of Credit Card number
Know your Customer Relationship Number (CRN) CRN
Generate / Retrieve your
Mobile Money Identifier (MMID)
MMID(space)Last 4 digits of Account Number
Cancel MMID for an account MMIDREVOKE(space)7 digit MMID of your account
Credit Card current amount due CCBAL(space) Last 4 digits of your Kotak Credit Card Number
Credit card amount due as per last statement CCDUE(space) Last 4 digits of your Kotak Credit Card Number
Credit card last three transactions CCTXN(space) Last 4 digits of your Kotak Credit Card Number
Credit card last payment received CCPYMT(space) Last 4 digits of your Kotak Credit Card Number
Total spends this month in Credit card CCSPND(space) Last 4 digits of your Kotak Credit Card Number
Available credit balance CCAVBL(space) Last 4 digits of your aKotak Credit Card Number
Credit card application status CCAPP(space) your 13 digit Application Number
Regenerate Debit Card PIN DEBITPIN(space)Last 4 digits of Debit Card Number
Enable International Usage on Debit Card DCENB(space)Last 4 digits of Debit Card Number
Activate Debit Card for use
at merchant establishments (POS)
POSACT(space)Last 4 digits of Debit Card Number
Activate Debit Card DCUNBLOCK(space)Last 4 digits of Debit Card Number
Recharge your mobile REC(space)Mobile Number(space)Telecom
service provider(space)Amount(space)Last 4 digits of Account Number
Recharge your DTH DTH(space)Subscriber Number(space)DTH
service provider(space)Amount(space)Last 4 digits of Account Number
Pay bill PAYBILL(space) BILL ID(space)CRN
(space)Last 4 digits of Account Number(space)Amount
Apply for Pradhan Mantri
Jeevan Jyoti Bima Yojana (PMJJBY)
JYOTI(space)Nominee Name
Apply for Pradhan Mantri
Suraksha Bima Yojana (PMSBY)
SURAKSHA(space)Nominee Name
Check your Kotak bank
account application status
KACAPP(space)your XX digit Application Number
List of SMS banking keywords HELP
Find APAC No. basis CRN No APAC(space)CRN NO.
Find APAC No. basis Registration No APACRGN(space)Vehicle No.
Loan a/c balance LOANBAL(space)Application APAC no.
EMI details LOANEMI(space)Application APAC no.
Loan amount financed LOANFIN(space)Application APAC no.
Loan NOC Request LOANNOC(space)APAC no.
Request for Loan Payment Collection LOANPAY(space)APAC no.
Request for Loan SOA LOANSOA(space)Application APAC No.(comma)EMAIL
Request for Loan Repayment Schedule LOANRPS(space)Application APAC No.(comma)EMAIL
New vehicle loan LOANNEW(space)MAKE(comma)MODEL NO.
Insurance Renewal LOANINS(space)Vehicle No.
Vehicle in possession with bank LOANPOS(space)CRN NO.
Link your AADHAAR to your account AADHAAR(space) 12-digit Aadhaar number(space) last 4 digits of Account Number
OTP generation-IMPS MIP transaction OTP(space)(MMID)(space) Last 4 digits of Customer Relationship Number
Blocking of Debit Card DCBLOCK(space) Last 4 digits of Debit Card Number
Unblocking of Debit Card DCUNBLOCK(space) Last 4 digits of Debit Card Number

For NRI Customers

Location Contact No.
Calling
from
abroad
+91 22 66006022
USA 1855-3656767
Australia 001180044990000
Hong Kong 00180044990000
UK 0080044990000
Canada 18557684020
Singapore +658001013054
UAE 080001830148

Kotak Life Insurance

Registered Office Kotak Mahindra Old Mutual Life
Insurance Ltd.
2nd Floor, Plot # C - 12,
G- Block, BKC, Bandra (E),
Mumbai - 400051
Tel : 022-65993626
Fax : 022-66726254
Email : lifeexpert [at] kotak [dot] com
Customer ServiceCentre Kotak Mahindra Old Mutual Life
Insurance Ltd.
Kotak Infiniti, 21, Infinity Park,
5th Floor, Zone II,
Off Western Express Highway,
General A K Vaidya Marg,
Malad [E], Mumbai - 400097
Toll Free : 1800 209 8800
clientservicedesk [at] kotak [dot] com

Kotak General Insurance

Registered Address Kotak Mahindra
General Insurance Company Ltd.
27 BKC, C 27, G Block,
Bandra Kurla Complex,
Bandra(East), Mumbai - 400051
Office Address Kotak Mahindra
General Insurance Company Ltd.
8th Floor, Infinity IT Park,
Building No. 21,
General AK Vaidya Marg,
Off. WEH, Malad East,
Mumbai: 400097
Customer Service Centre Toll Free: 1800 266 4545
(Between 8 am to 8 pm)
24 hours support provided for
Road Side Assistance &
Health related claims.
Email: care [at] kotak [dot] com

Kotak Securities

Registered Office 27 BKC, C 27, G Block,
Bandra Kurla Complex,
Bandra (E), Mumbai - 400051
Corporate Office 2nd Floor, Nirlon House,
Near Passport Office,
Dr. Annie Besant Road,
Worli, Mumbai - 400025
Tel : 022-66529191
Customer Service Centre Toll Free: 1800 209 9191 /
1800 222 299
Tel : (City Code) 30305757
service [dot] securities [at] kotak [dot] com

Kotak Mahindra Prime

Corporate Office Kotak Infiniti, 4th Floor,
Bldg no 21, Infinity Park,
Off Western Express Highway,
General A K Vaidya Marg,
Malad (E), Mumbai- 400097
Tel No. : 022-66056825 /
022-66054778
Fax No. : 022-67259086
Customer Service Centre Tel: 022 6773 6000
(Maharashtra and Goa)
Toll Free: 1800 209 5732
(Rest of India)
service [dot] carfinance [at] kotak [dot] com

Kotak Mutual Fund

Registered Office 36-38A, 3rd Floor,
Nariman Bhavan,
227 Nariman Point,
Mumbai 400021.
India.
Corporate Office Kotak Mahindra Asset
Management Company
6th Floor, Vinay Bhavya Complex,
159-A, C.S.T Road, Kalina,
Santacruz East, Mumbai 400098.
Tel: - 022-66384444
Fax: - 022-66384455
Customer Service Centre Kotak Mahindra Asset
Management Company
6th Floor, Kotak Towers,
Building no 21, Infinity Park,
Off Western Eastern Express
Highway, Goregaon-Mulund Link
Road, Malad East,
Mumbai 400097. India.
Tel: - 022-66384444
Fax: - 022-66384455

Kotak Investment Advisors Limited (KIAL)

Registered Office 27BKC, 7th Floor
Plot No. C-27, "G" Block,
Bandra Kurla Complex
Bandra (East), Mumbai - 400051
Tel: 022-43360754
022-43360701

Kotak Mahindra Capital Company Limited

Registered Office 27BKC, 1st Floor
Plot No. C-27, "G" Block,
Bandra Kurla Complex
Bandra (East), Mumbai - 400051
Tel: 022-43360000
Fax: 022-67132445

SME Banking

Registered Office 27 BKC, C 27, G Block,
Bandra Kurla Complex,
Bandra (E), Mumbai - 400051
Customer Service Centre Kotak Mahindra Bank
4th Floor, Zone II, Bld no. 21,
Kotak Infinity, Infinity Park,
General AK Vaidya Marg,
Malad - (E), Mumbai - 400097
Toll Free number - 1800 209 5600
Email id - customerfirst [at] kotak [dot] com

Kotak International Business

Kotak Mahindra (UK) Ltd
London Office,
8th Floor, Portsoken House, 155-157,
Minories London EC3N 1LS,
United Kingdom
Tel : +44 20 7977 6900
Kotak Mahindra Inc
New York Office,
369 Lexington Avenue,
28th floor, New York,
NY - 10017, USA
Tel: +001 212 600 8850
Kotak Mahindra (International) Ltd
Mauritius Office,
4th Floor, Les Cascades Building,
Edith Cavell Street,
Port Louis,
Mauritius
Tel : +230 212 9800
Kotak Mahindra (UK) Ltd
Singapore Office,
16 Raffles Quay,
#35-02/03 Hong Leong Building,
Singapore 048581
Tel: +65 6290 5590
Kotak Mahindra (UK) Ltd
Dubai Office
Office No 105, Level 1
Al Fattan Currency House-Tower 2
DIFC, P.O. Box 121753
Dubai, UAE
Tel: +9714 3848900
Kotak Mahindra (International) Ltd
Representative Office,
Al Otaiba Building,
907, Hamdan Street, Behind KFC,
P O Box 131394, Abu Dhabi,
United Arab Emirates
Phone: +9712 622 9042
Kotak Securities Ltd - Bahrain Branch
(Regulated by CBB)
16, Ground Floor,
Manama Centre,
Government Avenue,
P.O. Box 20183, Manama,
Kingdom of Bahrain
Tel: +973-17532097
Fax: +973-17533962
Kotak Mahindra Bank
(Representative Office)
304, Al Kifaf Commercial Building
Al Karama Area, Dubai.
U.A.E, P.O Box - 120520
Tel: +971-43577337
+971-43978105
Fax: +971-43978104
Kotak Mahindra Financial Services
Limited (Dubai):
7th Floor, Office Number 703,
Al Fattan Currency House,
Tower 2, PO Box 16498,
Dubai, UAE.
Tel: +971-43544455

Grievance Redressal

Level 1 :

  • Call- 1860 266 2666 (24X7 Customer Contact Center)
  • Visit us @ branches
  • Time- Kotak Mahindra Bank Ltd.
    P.O. Box:16344, Mumbai-400013
  • Turnaround Time (TAT) prescribed for resolution of grievances

Level 2 :

If customer have not received a satisfactory response at Level 1 within 7 working days.
Download and fill the grievance form and send it to the address mentioned on the form.

Level 3 :

If customer have not received a satisfactory response at Level 2 within 5 working days, Please send an email to Nodal Officer.

  • Address: Kotak Infiniti, 4th Floor , Zone 4
    Bldg No.21, Infinity Park,
    Off Western express Highway,
    General AK Vaidya Marg,
    Malad ( E) , Mumbai – 400097
  • Mon to Fri (10.00 am to 6.00 pm)
  • Telephone No: (080) 69428500

Level 4 :

If customer have not received a satisfactory response at Level 3 within 5 working days, please send the issue to Principal Nodal Officer

  • Address: Kotak Infiniti, 4th floor, Zone 1, Bldg No. 21,
    Infinity Park, General AK Vaidya Marg, Malad (E), 
    Mumbai - 400097
  • Mon to Fri (10.00 am to 6.00 pm)
  • Telephone No: (080) 69428600

Banking Ombudsman

GIFT Branch Office Address

Kotak Mahindra Bank Limited
10th Floor, Hiranandani Signature,
Block No. 13, Zone- 1,
GIFT SEZ, GIFT City,
Gandhinagar - 382355
Gujarat, India

Registered Office

Kotak Mahindra Bank
27 BKC, C 27, G Block,
Bandra Kurla Complex,
Bandra (E), Mumbai - 400051

Form Center

Social Sites


Comments

Kotak Mahindra Bank Credit Card Customer care executives misused

Dear Sir,

Date 31-July-2020

M BHARANIDHARAN
BENGALURU - 560076

I was utilized Rs.50000/- the credit card on the month of 23rd may 2019, then your customer care executives contacted me for EMI option, after check the ROI i am not convinced, so, i cancelled the proposal of EMI offer, In 12th June 2019 i paid Rs.25000+25000= Total Rs.50000/-.

Again I used for online purchase Rs.2000/- on 18th June 2019, again i paid Rs.2000/- on 30th July 2019. So further no pending payment

Again I purchased items Rs.37440/- on 21st December 2019, again customer care executives contacted me told me for EMI option, i accepted and i started to pay from 13th January 2020 onwards 6 months i paid, its end on 12th June 2020. 6 EMI value Rs.6350/-. X 6 = Total value Rs.38100/-

But 25th July 2020 I received the statement showing Total Outstanding Rs. 13,452.63 And Total Amount Due Rs. - 9,567.84.

This is totally unfair. Kindly cancel all outstanding send me the no balance statement.

As per my knowledge there is no pending payment.

Kindly do needful

Regards

Dr.M.Bharani Dharan

Hindi

Kotka mahindra bank
Problems solved contact number

Bank chages cut

Non maintenance charges deducted two times as 534& 566 on 29 arpil &29 april respectively.kindly refund my amount 1000 rs asap, otherwise I have to complaint to higher authorities.
Kindly reply on email,I will share all required details.

Bank charges cut hua h

Mera account s demate account link hone k bad bhi minimum Balance k nam p chages cut kre hai vo..
Ply reslove my issue

Balance cut kr lea

Mera account s balance cut kr lea bina btaye bank charges k nam k..

Fake bank hai koi apna account open mt krana yha p

Very bad services kotak

Is bank account khola tha abhi tak na toh passbook mili na hi atm card itni bekar service jab se ac khola hai na toh phone aaya na hi mene online dalwaye the 2000 wo toh reten karne chiye itni bekar servi

अकाउंट से पैसा निकालने हेतु

सर मेरा अकाउंट केवाईसी नहीं हुआ क्योंकि मैं उस डिस्टिक से नहीं आता हूं जो डिस्ट्रिक्ट में बैंक है इसलिए मेरा अकाउंट बंद हो गया है जिसके चलते मेरे अकाउंट में ₹5000 थी जो नहीं निकल पाया उसके लिए हमने 6 महीना से लेटर लिख रहा हूं पर मुझे पैसा अभी तक प्राप्त नहीं हुआ है क्या करें कोटका 881 में अकाउंट है।

Payment deducted from back but not credited to vendor

I had made a upi payment and money has been deducted but not credited to vendor

Account activiton

My bank account activiton

Account freeze related issue

I am not able to do transaction
My account is showing freeze
Still my issue not resolve
So kindly look into this issue

Can के हेतु प्लीज

मुझे मेरा CRN नंबर चाहिए कैसे मिलेगा अकाउंट ओपन करने के लिए

Balance cutting

Mera a/c se bina puche balance cute karta hai aachaa bank nahi hai .

Depit my account balance please return my money

Non maintenance charges deducted two times as 590 & 590 on 18 Nov & 19 Dec respectively.kindly refund my amount 1180 rs asap, otherwise I have to complaint to higher authorities.
Kindly reply on email,I will share all required details.

I have problem with my kotak

I have problem with my kotak account plz
cl me

Kotak change details of plz find

Kotak bank account me balance cut plz refund money transfer successful

Kuch related

Abhi tak kyc nhi huaa h mai apoytament fix huaa tha lekin nhi huaa mai Shajanand nagar, Barmasia, Panchwati, Dhanbad, Jharkhand 826001, India me rhta hu

Mjhe meri new passs book

Mjhe meri new passs book chahiye h....maine kl hi apna new account khola h. ....or costumer care walo ko phne kr rha hu toh rcv niii ho rha h .....mjhe meri new psss book kaise milegi

Help please

Mujhe Mera new passbook Chahiye aor new atm card Chahiye please help me

Non maintenance charges applied on zero balance salary account

Non maintenance charges deducted two times as 590 & 590 on 18 Oct & 19 Oct respectively.kindly refund my amount 1180 rs asap, otherwise I have to complaint to higher authorities.
Kindly reply on email,I will share all required details.

Credit Card Payment

I have credit card and I made payment on time but customer care executive keep calling me for payment. IVR services are of third grade. So many options and no results.

Please do not take service of Kotak Card

Change of details.

I am actually a NRI customer, I have wanted to change my registered mobile number for over two weeks yet no one is getting in touch with me. I’ve sent more then 5 emails out to the customer relationship officer and nriservices yet automated responses come back. Customer service is really appalling. I’m still waiting to get in contact with someone that can help me.

No proper customer service in

No proper customer service in Malayalam, poor service

Kyc nahi huaa

Kyc ke liye muse abhitak call nahi aaya kotak bank me Kyc from bhara firbhi 4 dinse kyc nahi huaa me Khadki bu akola me rahta hu Malkapur road Buddha vihar piche akola me muse kaltak full kyc milneko honaa Sir place pin code 444004 hai

my account

my account KYC is un sucessfuiiy
please my account KYC IS sucessfuiiy

Very pathetic customer service

If I knew that kotak provide that type of service I dint invest in sip... Customer service is very pathetic.

Atm card

Atm card canceled car diya he tho payment wapise kr do

Loan process

Sir. I already applied vidyalakshmi educational loan .I have account in Kotak Mahindra Bank .I kept account in vidyalakshmi loan .they told about contact to head office that's way I contact you sir .I am Andhra Pradesh.markapuram .is my native place .can give me any update from information.

Customer service sucks... I

Customer service sucks... I have tried all customer care no. But none of them actually works and when I visit bank they say its a same customers care no. What do I do??? Its pissing me off

pls response help me urgent

Iw I'll closed my credit for your worst and fraud service and also I paid 1st emi for this month then y blocked my salary amt past 4day I will cal so many people on kotak mahindra no one responded my issue if nt response till now

Looking for Kotak Mahindra Bank cheque Book printed with Name

Looking for New cheque book, with account holders printed name.