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IIFL Finance Customer Care No. 1860 267 3000

Updated on Monday, 25 May 2026 - 9:40am
Organization: 
All India Number(s): 
  • 1860 267 3000 (For Contact Support, Mon-Fri, 9:30am-6pm, Sat, 9:30am-4pm)
  • 7039 050 000 (Alternate Contact Support, Mon-Fri, 9:30am-6pm, Sat, 9:30am-4pm)
Website: 
Official Website
iOS App: 
IIFL: Gold & Business Loans
Android App: 
IIFL Finance: Gold & MSME Loan

IVRS Menu : 1860 267 3000 / 7039 050 000

  • Press 1: For home loan and secure bussiness loan or loan Against Property
    • Press 1: To request for a new loan
    • Press 2: If you are an existing customer
    • Press 3: To check your loan application status
    • Press 4: To apply for IIFL home loan
  • Press 2: For gold loan
  • Press 3: For digital personal loan
    • Press 1: For new loan
    • Press 2: For existing loan
  • Press 4: For insurance
  • Press 5: For bussiness loan
    • Press 1: For new loan
    • Press 2: For existing loan

After selecting your call will be transferred to customer care executive.

Email

  • customer [dot] care [at] iifl [dot] com (For Customer Care)
  • reach [at] iifl [dot] com (For General Enquiry)

Important Links

Important Contact Details

Sr No. Service Contact Detail
1 Customer Care info [dot] iiflmf [at] iifl [dot] com
2 Gold Loan 6391119111, 8108000847

gold-helpline [at] iifl [dot] com
3 For Loans 18602673000, 7039050000,

reach [at] iifl [dot] com, reach [at] iihfl [dot] com
4 Institutional Queries 022-46464600,

info [at] iiflcap [dot] com
5 Online Services 022-41035000,

online [at] iifl [dot] com
6 NBFC cs [dot] finance [at] iifl [dot] com
7 Insurance Queries cs [dot] insurance [at] iifl [dot] com
8 For DP related queries dpgrievances [at] iifl [dot] com
9 For Commodities comm [at] iifl [dot] com
10 Whatsapp Support Service 8828609298, 8828615950, 8828615970,
8692848240, 7039418584, 7039443871
11 NPS Queries npsgrievances [at] iifl [dot] com
12 For Equity/Currency and Commodity/Spot 022-40071000
13 For Technology/Trader Terminal Related Queries 022-41514151

For Loan Services

Contact No.: 18602673000, 7039050000 (Same For All)

Sr No. Service Timing
1 For Gold Loan Mon-Sat, 9am-6pm
2 For Home Loan Mon-Fri, 9:30am-6pm
3 For Bussiness Loan / Secured Business Loan Mon-Fri, 9:30am-6pm, Sat, 9:30am-4pm
4 Personal Loan Mon-Fri, 9:30am-6pm, Sat, 9:30am-4pm
5 Loan Against Property Mon-Fri, 9:30am-6pm
6 Loan Against Securities 9:30am-4pm
7 Digital Finance Mon-Fri, 9:30am-6pm, Sat, 9:30am-4pm

For Complaint

Level 1

  • For any query/complaint, you can visit the nearest branch or you can contact the customer care at 18602673000 / 7039050000 or mail at the following:
    Timing: Mon-Fri, 9:30am-6pm, Sat, 9:30am-4pm
    Sr.No. Service Email
    1 Gold Loans gold-helpline [at] iifl [dot] com
    2 CRE & LAS care [at] iifl [dot] com
    3 Secured Business ( LAP) customer [dot] care [at] iifl [dot] com
  • You can also fill this Raise a Request Form .

Level 2

  • If your complaint is not resolved, then you can contact the nodal officer through the details given below:
    Contact No.: 022-45205810, 022-68178410
    Email: nodalofficer [at] iifl [dot] com
    Timing: Mon-Fri, 9:30am-6pm, Sat, 9:30am-4pm

Level 3

  • If your complaint is not resolved within 15 days, then you can contact the principal nodal officer through the details given below:
    Contact No.: 022-41035099
    Email: pno [at] iifl [dot] com
    Timing: Mon-Fri, 9:30am-6pm

Level 4

  • If your complaint is still not resolved within 30 days, then you can lodge your complaint online through the RBI Complaint Management System (CMS) or through the details given below:
    Toll Free No.: 14448
    Address: Centralised Receipt and Processing Centre,
    Reserve Bank of India, 4th Floor,
    Sector 17, Chandigarh - 160017

Office Addresses

Sr.No. Office Address
1 Registered Office IIFL House, Sun Infotech Park, Road No. 16V, Plot No. B-23, Thane Industrial Area, Wagle Estate, Thane - 400604
2 Corporate Office IIFL Finance Limited, 802, 8th Floor, Hubtown Solaris, N. S. Phadke Marg, Vijay Nagar, Andheri East, Mumbai - 400069

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