Home › Banks › Equitas Small Finance Bank Customer Care No. 1800 103 1222

Equitas Small Finance Bank Customer Care No. 1800 103 1222

Updated on Monday, 4 August 2025 - 2:06pm
Organization: 
Toll free Number(s): 
  • 1800 103 1222 (For Phone Banking/Customer Support, Mon-Fri, 8am-8pm)
  • 1800 103 2977 (For Loans And Credit Card, Mon-Fri, 8am-8pm)
All India Number(s): 
  • 81224 83766 (For WhatsApp Banking)
International Numbers: 
+91-44-4004-8500 (For Customers Outside India)
+91-44-6965-4600 (Alternate No. For Customers Outside India)
Website: 
Official Website
iOS App: 
Equitas 2.0
iOS App: 
Selfe Loans
Android App: 
Equitas 2.0
Android App: 
Selfe Loans
IVRS Menu: 1800 103 1222
IVRS Menu: 1800 103 2977
  • Press 1: If you are an existing customer
  • Press 2: If you are not a customer
  • Press 3: To block a debit card or report fraud
  • Press 4: For Loan
    • Press 1: For MSI
    • Press 2: For credit card
    • Press 3: For personal loan
    • Press 4: For home loan
    • Press 5: For other loan
 Select your preferred language
  • Press 1: For MSI
  • Press 2: For credit card
  • Press 3: For personal loan
  • Press 4: For home loan
  • Press 5: For other loan

Email

  • customerservice [at] equitasbank [dot] com (For Customer Support)
  • unauthtrnx [at] equitasbank [dot] com (For Unauthorized Transaction)

Important Links

Important Contact Details

Sr.No. Service Contact/Email
1 For Customer Facilitation centre(CFC) for NEFT / RTGS 18001031222,
rtgs-cell [at] equitasbank [dot] com
2 National Cyber Crime Helpline 1930
3 For Transaction Monitoring (Incoming call facility is not available) 044-71986600
4 Missed Call Number For Account Openin 8880036666

SMS Service

Sr.No. Service Keyword
1 To Block your Internet Banking SMS to 7045030000 by typing "Block IB" from your registered mobile number
2 To Block your Mobile Banking SMS to 7045030000 by typing "Block MB" from your registered mobile number
3 To Block your Card SMS to 7045030000 by typing "BLOCK CARD XXXX "(Last 4 digits of card) from your registered mobile number
4 To Block your UPI SMS to 7045030000 by typing "BLOCK UPI" from your registered mobile number
5 To Block your Account SMS to 7045030000 by typing "BLOCK ACT XXXX" (Last 4 digit account number) from your registered mobile number

Grievance Redressal

Level 1

  • For any query/complaint, you can contact to your Branch Manager/Branch Operations Manager or can call at 18001031222 or mail at customerservice [at] equitasbank [dot] com
  • You can also fill this Complaint Form

Level 2

  • If your query is still not resolved within 7 working days or you are not satisfied with the resolution provided at Level 1 then you can escalate the issue to the Nodal Officer at the details given below:
    Contact No.: 044-40048570
    Email: nodalofficer [at] equitasbank [dot] com

Level 3

  • If your query is still not resolved within 7 working days or you are not satisfied with the resolution provided at Level 2 then you can escalate the issue to the Principal Nodal Officer at the details given below:
    Contact No.: 044-40048560
    Email: pno [at] equitasbank [dot] com

Level 4

  • If you are not satisfied with the resolution given, then you can contact on the details mentioned below:
    Contact No.: 14448
    Email: crpc [at] rbi [dot] org [dot] in
    Address: Centralised Receipt and Processing Centre (CRPC) , Reserve Bank of India 4th floor, Sector 17, Chandigarh - 160017
  • You can also lodge your complaint online through Complaint Management System (CMS) Portal or through Address And Area of Operation of RBI Ombudsman

Form Centre

Head Office

Equitas Small Finance Bank Ltd.
Phase II, 4th Floor, Spencer Plaza,
No. 769, Anna Salai,
Chennai - 600 002
Contact No.: 044-42995000

Social Sites

Comments

Mon, 20/01/2020 - 3:01pm — Parthipan (not verified)

Complante

Eqitas very very very very worest finace bank worest staff dai na vidamata da na savarathu kulla ungala oru pannama vida matta da na setha madhavaram eqitas branch da karanam

Fri, 18/06/2021 - 12:47pm — V.GANESH (not verified)

POOR SERVICE @VELACHERY BRANCH

WE HAVE FEW FIXED DEPOSITS WITH VELACHERY BRANCH. THESE FDs WERE GIVEN ON OUR OWN WITHOUT ANY EFFORT OF YOUR STAFF. FOR THE RECENT FD MADE IN MY 93 YEARS OLD MOTHERS NAME SEVERAL REQUEST MADE FOR FORM 15H BUT NO HELP FROM THEM. WORST PRACTICE.

Wed, 18/12/2019 - 7:11pm — Imrankhan.m.y (not verified)

Forgot pin

Iam crditaccount my debitpin forgot my pin howto regeneratepin