Vi Customer Care No. 199

Organization: 
Toll free Number(s): 
  • 199 (Enquiries and Requests)
  • 198 (For Complaints)
  • 1800 123 123 123 (For Sales Enquiries)
All India Number(s): 
  • 992 0055 666 (Customer Service)
  • 965 429 7000 (WhatsApp No. 24*7)

Vi Customer Care Call: 199

Customer Care Executive Supporting Time: 8:00 am -12:00 pm

Firstly select your preferred language,

  • Press 1- For deduction, best officers and activate plans information
  • Press 2- For value added services
  • Press 3- For data balance, data deduction, and any internet browse problem
  • Press 4- For DND, MNP, Language change, and other information
  • Press 9- For balance and validity information

Talk to Customer Care Executive :

  • Firstly Press 3 and than Press 5

For Complaints Call: 198

Talk to Customer Care Executive :

  • Firstly Press 1 and than Press 6

Email

customercare [at] vodafoneidea [dot] com

Install App

Important Links

Contact Service Number

Enquiries and Requests

Clusters Circles Short Code Long Code
KAP Andhra Pradesh 199 9848012345
KAP Karnataka 199 9844012345
KTN Tamil Nadu 199 9092012345
KTN Kerala 199 9847012345
RAD Delhi 199 9891012345
RAD Rajasthan 199 9887012345
PUH Punjab 199 9814012345
PUH Haryana 199 9812012345
PUH Himachal
Pradesh
199 9882012345
PUH Jammu &
Kashmir
199 9086012345
TUP UP (E) 199 9889012345
TUP UP (W) 199 9837012345
EST Kolkata 199 9088012345
EST Rest of Bengal 199 9093012345
EST Assam 199 9085012345
EST NESA 199 9089012345
EST Orissa 199 9090012345
EST Bihar 199 9708012345
MPC Madhya Pradesh 199 9826012345
MUM Mumbai 199 9702012345
GUJ Gujarat 199 9824012345
MAH Maharashtra
& Goa
199 9822012345

Do Not Disturb (DND) Process

Complaints

Clusters Circles Short Code Long Code
KAP Andhra Pradesh 198 9848009198
KAP Karnataka 198 9844000198
KTN Tamil Nadu 198 9092000198
KTN Kerala 198 9947000198
RAD Delhi 198 8744000198
RAD Rajasthan 198 9887010198
PUH Punjab 198 9781500198
PUH Haryana 198 8684000198
PUH Himachal Pradesh 198 9882900198
PUH Jammu & Kashmir 198 9086046198
TUP UP (E) 198 8576000198
TUP UP (W) 198 8941000198
EST Kolkata 198 9088100198
EST Rest of Bengal 198 9093100198
EST Assam 198 9085000198
EST NESA 198 9089000198
EST Orissa 198 9090000198
EST Bihar 198 9708000198
MPC Madhya Pradesh 198 9826000198
MUM Mumbai 198 9702000198
GUJ Gujarat 198 9824000198
MAH Maharashtra & Goa 198 9822000198

Mobile Number Portability (MNP) Process

  • (Enter your Mobile no. & Pincode)
  • SMS PORT<10 digit Mobile no> to 1900.
  • For more information please read.

Helpline Details

Vi™ Helpline Number Details Vi™ Contact Number      

Customer Helpline (Short Code)

(from your Vi™ Mobile Number)

199
Customer Helpline (Long Code) xxxxx12226
Data Activation/ Deactivation 1925
Do Not Disturb 1909

Complaint Helpline

(from your Vi™ Mobile Number)

198
Complaint Helpline (Long Code) xxxxxxx198
Mobile Number Portability (MNP) Helpline 18001234567
VAS Deactivation 155223
Televerification  59059
Mobile Number Portability Helpline 18001234567
COCP/Enterprise 55666
Sakhi Helpline 1800123100
Emergency Alert (Sakhi Helpline) 55100

Prepaid USSD Codes

Sr.no. Long code Prepaid new menu flow (*199#)
1 *199*2*1# My Balance
2 *199*2*2# Internet Usage / Data Usage
3 *199*1*7# Recharge Offer
4 *199*1*3# 4G/3G/2G Internet Offers
5 *199*3*1# Stop VAS
6 *199*4# Get Vi™ app
7 *199*1*6# Chhota Credit
8 *199*3*2# Start VAS
9 *199*1*8# Voice, SMS, Roaming Offers

Postpaid USSD Codes

Sr.no. Long code Postpaid new menu flow(*199#)
1 *199*1*2# Data Usage
2 *199# Amount Due Rs. XX due date DD-MMM-YYY
3 *199*1*3# Activate new Data Packs
4 *199*2# Billing and Payment
5 *199*4# Get Vi™ App
6 *199*1*5# Voice, SMS Packs
7 *199*1*1# My Tariff & Activate New Tariff
8 *199*3*1# Start/Stop VAS Services
9 *199*1*4# Roaming Packs

Circle Office Address

Circle Name Circle Office Address
Delhi 2nd Floor, A-19 MCIE Mathura
Road New Delhi-110076
Gujarat Building -A-Corporate Road-Off-
S.G.Highway,Prahladnagar
-Ahmedabad, 380015
UP (E) Shalimar Titanium, Plot
NoTC/G-1/1, Vibhuti Khand,
Gomti Nagar, Lucknow 226010
Andhra Pradesh 2nd Floor, Varuntower II,
Begumpet, Hyderabad – 500016,
Telangana, India
Assam Vodafone Idea Limited RED
DEN, NH – 37 Katahbari, Gorchuk,
Guwahati, Assam-781035
BIHAR Sai Corporate Park, Opp.- SSB
Office, Rukanpura, Baily Road,
Patna- 800014
Haryana Ground Floor, A-19 MCIE
Mathura Road New Delhi-110076
  Keonthal Complex, Khalini,
Shimla - 171002
Jammu and Kashmir 3rd Floor Sunny Square, Gangyal,
Jammu
Karnataka Maruthi Infotec Center, Ground
Floor, 'B' Block, 11/1, 12/1
Koramangala Intermediate Ring Road
Bangalore  -560071     
Kerala 4th Floor, KTDFC Building, Trans
Towers, Near Kalabhavan Theatre,
Vazhuthacaud, Trivandrum,
pin-695014 
Kolkata PS Srijan Tech Park, DN 52,
Salt Lake Sector V,
Kolkata- 700091
Madhya Pradesh 139-140, Electronic Complex,
Pardeshipura, Indore,
MP , 452010
Maharashtra and Goa The Metropolitan, F.P. No. 27
Survey No. 21, Wakdewadi, Old
PuneMumbai Highway,Shivaji
Nagar 411003
NESA Red Den, Katahbari, NH37,
Gorchuk, Guwahati
781035, Assam
Mumbai Skyline Ikon, 1-2 Floor, Andheri
-Kurla Road, Marol Naka, Andheri
(East), Mumbai-400 059
Orissa Unit41, E 52, Infocity, Chandrasekharpur
,Chandaka Industrial Estate, Bhubaneswar
751024, Odisha
Punjab C-105, , Industrial Area Ph-VII.
Mohali- 160055
Rajasthan 1st Floor, Gaurav Tower, Malviya
Nagar Jaipur-302017
Rest of Bengal Srijan
Tech Park, 7th floor,
DN -52, Sector- V, Salt Lake
City, Kolkata 700091
Tamil Nadu PSA Fort, Plot No A1, A2 & B,
Nehru Nagar, 1st Main road,
off. Mahabalipuram Road, Perungudi ,
Chennai -600096
UP (W) 1st Floor, A-19 MCIE Mathura Road
New Delhi-110076

Appellate Authority

From Monday to Friday, between 10:00 am and 6:00 pm.

Key Point*

While appealing to the Appellate Authority:

  • You must file the appeal within 30 Days of the expiry of the
    complaint/request resolution .
  • Please provide your complaint docket number while
    contacting the Appellate Authority.
  • The appeal will be decided within 39 working days from the
    date of filing your complaint.

Please note that the resolution time along with your appeal docket no.
will also be sent to you on SMS.

State Name Contacts/Email Address
(Vodafone Idea Limited)
Andhra Pradesh & Telangana Ms. Padmavathi PV 9948002240
Fax - 040-27764700
Email - appellate [dot] ap [at] vodafoneidea [dot] com

6th Floor ,
Varun Towers II, Begumpet, Hyderabad-500016
Madhya Pradesh & Chattisgarh Mr. Ronak Patel 9713377766
Fax - 0731-2551304
Email - appellate [dot] mpcg [at] vodafoneidea [dot] com
139-140
Electronic complex, Paradheshipura,
Indore - MP - 452010
Assam Ms. Chandrani Mukherjee 9706024365
Fax - 9706197061
Email - appellate [dot] asm [at] vodafoneidea [dot] com
RED DEN,
NH – 37 Katahbari, Gorchuk, Guwahati, Assam-781035
Maharashtra & Goa Mr. Amit Agrawal 020-71718181,
Fax - 011-71716666
Email - Appellate [dot] mah [at] Vodafoneidea [dot] com
CTS 11/1B, 1st Floor, Sharda Centre, Off. Karve Road, Erandwane, Pune – 411004
Mumbai Mr. Girish Holla 9820015713
Fax - 022-71713888
Email - appellate [dot] mum [at] vodafoneidea [dot] com
2nd
Floor, Skyline Icon, 86/92, Andheri
Kurla Road, Marol Naka, Near Mittal I
ndustrial Estate, Andheri East,
Mumbai 400059
Delhi & NCR Mr. Mayank Srivastava 011-71032211
Fax - 011-26940154
Email - appellate [dot] delhi [at] vodafoneidea [dot] com
 A-19,
Mohan co-operative Industrial Estate,
Mathura Road, Delhi -110044
Odisha Ms. Chandrani Mukherjee 9090010078
Fax - 0674-7171767
Email - appellate [dot] orissa [at] vodafoneidea [dot] com
E 52, Infocity, Chandrasekharpur,Chandaka
Industrial Estate, Bhubaneswar - 751024, Odisha
Gujarat Ms. Vinita Joshi 7567860602
Fax - 9825025989
Email - appellate [dot] guj [at] vodafoneidea [dot] com
Vodafone
House, Building A, Corporate Road, Off. S.G.
Highway, Prahladnagar, Ahmedabad – 380015
Punjab Ms. Mandeep Kaur 9888012346 
Fax No: 0172-2236347
Email - appellate [dot] pun [at] vodafoneidea [dot] com
C 105,
Industrial Area, Phase VII Mohali,
Punjab – 160055
Haryana Ms. Mandeep Kaur 9813090003
Fax - 0184-2207410
Email - appellate [dot] Har [at] Vodafoneidea [dot] com
Sarita
Vihar – A19, Ground Floor ,Mohan Co-
operative Industrial Estate, Mathura Road,
New Delhi – 110044
Rajasthan Mr. Mayank Shrivastava 9828996200 
Fax No: 0141-7171999
Email - appellate [dot] raj [at] vodafoneidea [dot] com
5th Floor ,
Gaurav Tower, Malviya Nagar, Jaipur
- 302017, Rajasthan, India
  Mandeep Kaur 9736397362
Fax No: 0172-2236347
Email - appellate [dot] hp [at] Vodafoneidea [dot] com
Keonthal
Complex, Khalini, Shimla (HP) 171002
Tamil Nadu Ms. Bindu Gopal 9962099625
Fax - 9088118120
Email - appellate [dot] tamilnadu [at] vodafoneidea [dot] com
Tower1, PSA Fort, Plot No. A1 & A2 & B, Nehru Nagar, 1st Main Road, Perungudi, Chennai – 600 096
Jammu & Kashmir Mandeep Kaur 9796097979 
Fax No: 0172-2236347
Email - appellate [dot] jnk [at] vodafoneidea [dot] com
3rd Floor,
Sunny Square, Gangyal, Jammu - 180010
West Bengal Ms. Chandrani Mukherjee 9093118992
Fax - 9732097666
Email - appellate [dot] wb [at] vodafoneidea [dot] com
Srijan Tech
Park, 7th floor,DN -52, Sector- V, Salt Lake
City, Kolkata 700091
Karnataka Ms. Padmavathi PV 9886047474
Fax - 080-71711010
Email - appellate [dot] kar [at] vodafoneidea [dot] com
Ground
Floor B Block MarutiInfotech Ctr, Koramangala
Intermediate Ring Rd, AmarJyoti Layout,
Bangalore-560071
NESA Ms. Chandrani Mukherjee Contact No  : 9774024365
Fax - 9774197741
Email - appellate [dot] nes [at] vodafoneidea [dot] com
Near
Nazareth Hospital, Arbuthnot Road, Laitumkhrah,
Shillong 793 003
Kerala Ms. Bindu Gopal 9946123456
Fax - 0484-2803121
Email -appellate [dot] ker [at] vodafoneidea [dot] com
VJ Tower,
Vytilla PO, Ernakulam 682019
UP East Mr. Vikram Bains 9721980180
Fax - 0522 2723974
Email - appellate [dot] Upe [at] vodafoneidea [dot] com
Plot No.
TC/G-1/1, Shalimar Titanium,Vibhuti Khand,
Gomti Nagar,Lucknow 226010
Bihar & Jharkhand Ms. Chandrani Mukherjee 9709018279
Fax: 0612-2540352
BLOCK A ,
3rd Floor, Sai Corporate Park, Rukanpura,
Bailey Road, Opposite SSB Office,Patna–800014
Kolkata Ms. Chandrani Mukherjee 9088118992
Fax -  9088118120
Email - appellate [dot] kol [at] vodafoneidea [dot] com
Srijan Tech
Park, 7th floor,DN -52, Sector- V, Salt Lake
City, Kolkata 700091
UP West Mr. Vikram Bains Contact no. : 9719143245
Fax - 011-71718001
Email - appellate [dot] upw [at] vodafoneidea [dot] com
Sarita Vihar,
A19, First Floor, Mohan Co-operative Industrial
Estate, Mathura Road, New Delhi – 110044

Internet Services Setting

  • To receive Internet settings, just SMS “ALL” to 199.
  • Add Mobile Network Troubleshooting Steps :
  • For More Information Please Read.

Registered Address

Vodafone Idea Limited (formerly Idea Cellular Limited),
An Aditya Birla Group & Vodafone partnership,
Suman Tower, Plot No. 18, Sector no. 11, Gandhinagar - 382011
India,
Ph: 079-66714000,
Fax: 079-23232251

Office Address

Vodafone Idea Limited (formerly Idea Cellular Limited),
An Aditya Birla Group & Vodafone partnership,
Birla Centurion, 10th Floor, Plot No. 794,
B Wing, Pandurang Budhkar Marg,
Worli, Mumbai - 400 030 India

Social Sites


Comments

Vi Sim not working in Kyrgyzstan

Hello sir,
I am from bihar .
And currently i am in foren country {Kyrgyzstan}.
Sir i have issue with network here.
And rest of people having same sim here have network.
But i can't get network only but rest of people have .
So kindly help me as soon as possible.
I am suffering from several problem because of my VI sim.
I cant access my bank otp and other services..
Please help me as soon as possible.
Thanking you

Dear sir Greetings,My name is

Dear sir
Greetings,My name is Ramesh.. City:Podanur
District: Coimbatore
I bought 72004XXXXX by last year,but I didn't recharged..last month am tried to recharge but not made.. Retailer asked me to visit Vodafone customer care..am visited Townhall branch,they suggested me to go Annasilai branch,am went and discussed,after some hours, My sim signal range is cut..
Last week same number,am bought from Retailer.Sim also activated..Can't made Recharge,even FRC also..
Near by one week ,am waited so long ,to retain my Number.but failure..
Today also am visited Townhall branch .they told me to visit Head office (Annasilai Branch), ..after some hour,My Sim Signal lost..
nowadays all procedures in Online only.
This is not good for such an Reputed Network like you ,I think every customer is valuable to you..
I want my number.whats the procedure?
Am hope ,you will keep your GOOD WILL always..

My alternative number 78714XXXXX...

I want my number, kindly sort out the issue.

I can't pick call ,while office hours,call if need ,after 6pm..

Waiting for your valuable response and feedback

Thank you

Regards

I have booked a new postpaid

I have booked a new postpaid mobile no. 967xxx9610 online at 24 July 2021 & received same day delivery. After continuing service of 7days, outgoing service has been blocked. When I called the delivery person he said that your televerification has failed while I was not given any information regarding this.
On request for re-verification a man came to my house on 1st August and completed the
verification And said that from tomorrow the outgoing service will start. When the service did not start the next day also i called the customer
care thrice they said your verification failed And the complaint is being registered. I also called
person who came for verification, then he said that from where you have purchased the sim. talk over there, now i had booked the sim online
so what would i do so i called the delivery person he didn't give any response.

Today on August 3, I got a call from customer
care and they listened to my problem and said that your verification has failed, the problem will be solved soon and also I am giving mail to my senior as well, the team will talk to you soon.

After a few hours, a call came from the seniors,
they understood the whole problem and said that your service will start running in the evening.

Now that it is happening at 10:33, the outgoing
service has not started, yes maybe the incoming has definitely been stopped.

I am trying to contact the

I am trying to contact the agent but it's so difficult to contact them each and every number given in this website is fake when ever you try to call you just have to listen to the computer after trying so much still wasn't able to contact them

VI Recharge Problem

I am using VI App. Its very slow and it hangs so much. I am unable to use voucher also. Plz help me regarding this so that I can use my coupon of Rs 50. Airtel is providing this coupon service if we recharge for our friends also.

I feel useless services are provided by IDEA

I am using Idea since 2012. To day Idea is not functioning properly. I recharged. My money is gone. But the recharge is not done. I am completely disappointed. I feel useless services are provided by IDEA. I feel reliance is better.