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YOU Broadband Customer Care No. 91212 91212
Updated on Thursday, 11 June 2026 - 2:54pm
Email
Organization:
YOU Broadband Toll free Number(s):
- 1800 121 222 (For Customer Support)
All India Number(s):
- 91212 91212 (For Contact Support)
- 63590 10850 (For WhatsApp Support)
Website:
Official Website
Android App:
YOU Broadband India Limited IVRS Menu: 91212 91212
- Press 1: For new connection
- Press 2: If you are an existing customer
- customercare [at] youbroadband [dot] co [dot] in (For Customer Care)
Important Link
SMS Service
- Send SMS to SERVE (Space) Account number/username to 7065111146 or 8239766444 from your registered mobile number
Regional Office Addresses
| Sr No. | Location | Address (YOU Broadband India Limited) |
|---|---|---|
| 1 | Ahmedabad | 76, 1st Floor Nalanda Complex, Nr Mansi Circle, Vastrapur, Ahmedabad - 380015, Gujarat |
| 2 | Aurangabad | Shop No 14/15, Sidharth Arcade, Station Road, Near Railway Station, Aurangabad 431001 |
| 3 | Bengaluru | No.12, Opposite Kodava Samaja, 1st Main Vasanthnagar, Bengaluru - 560052 |
| 4 | Chennai | 3rd Floor, Wing- III, Nelson Towers, 51/117, Nelson Manickam Rd, Rajaram Mehta Nagar, Aminjikarai, Chennai, Tamil Nadu 600030 |
| 5 | Hyderabad | H. No. 15-29-1000/HIG/199/1, 1st Floor, KPHB Colony, Phase-II Near MRO Office Road No 5, Hyderabad - 500072, Telangana |
| 6 | Kakinada | D.No.25-2-6, Vempatavari Street, Kakinada-533001 Andhra Pradesh |
| 7 | Mumbai | Marathon Millennium , Unit Number 1608 & 1609, Lal Bahadur Shastri Marg, beside Nirmal Lifestyle Mall, Moti Nagar, Mulund West, Mumbai, Maharashtra 400080 |
| 8 | Nagpur | C/O Metro Business Hub, 5th Floor, 519-522, Imperial Plaza, Opposite Anand Talkies, Somwar Bazar Road, Sitabuldi, Nagpur - 440012 |
| 9 | Nashik | Incube Coworking Space 3rd Floor Plot NO.17, Sr No.622/23, Trinity Tower, Near Nilesh Super Market, Tidke Colony, Nashik 422001, Maharashtra |
| 10 | Navi Mumbai | Office No -30 & 31,Plot No.87, Apeejay Express, Sector 17, Sion-Panvel Highway Vashi, Navi Mumbai, Maharashtra 400708 |
| 11 | Navsari | Shop 1, Chanakya Apartment, Opposite Old Court, Junathana, Navsari - 396445, Gujarat |
| 12 | Pune | Grow Works, 4th Floor, Near Parihar Chowk, Behind Jai Hind Mall, Aundh, Pune, Maharashtra 411007 |
| 13 | Rajkot | Office Number 303 and 304, Prasham Complex, Kasturba Rd, Sadar, Rajkot, Gujarat 360001, Gujarat |
| 14 | Surat | 2nd & 3rd Floor, Iqra Centre, Adajan - Hazira Road, Surat - 395009, Gujarat |
| 15 | Thane | Magnolia CHS Ltd., 1st Floor Edenwoods, Pawar Nagar, Phase No. 2, SMT, Glady Alwaris Road, Off Pokhran Road - 2, Thane (West) |
| 16 | Vadodara | GF-01 & 02, Ground Floor, K10 Grand, Opposite Vadodara Central, Sarabhai Campus, Genda Circle, Vadiwadi, Vadodara-390007, Gujarat |
| 17 | Valsad | 405-406, K. B. Shopping Mall, Halar Road, Opposite Shroff Building, Nr. Tower, Valsad - 396001 |
| 18 | Vapi | 2nd Floor, Shop No 21, Jay Tower, Imran Nagar, Opposite Imran Nagar Masjid, VAPI, Gujarat 396195 |
| 19 | Vijayawada | D.No: 39-12/1-1A, Datti Kanakai Street Labbipet, NTR District, Vijayawada-520010, Andhra Pradesh |
| 20 | Visakhapatnam | C/o My First Office, D.No: 10-28-2/1/1, A - Square Business Center, Waltair Upland Main Road, Visakhapatnam, Andhra Pradesh - 530003 |
For Complaint
Level 1:
- For any query/complaint you can contact at the details given below:
Contact No.: 1800121222, 9121291212, 6359010850
Email: customercare [at] youbroadband [dot] co [dot] in
Address: YOU Broadband India Limited
10th Floor, Birla Centurion,Century Mills
Compound,Pandurang Budhkar Marg,
Worli, Mumbai - 400030, Maharashtra
Level 2:
- If your query is not resolved within 7 days or you are not satisfied with the resolution provided at Level 1 then you can contact to the Nodal Officers at the details given below:
Sr No. Location Email Address
(YOU Broadband India Limited)Andhra Pradesh 1 Kakinada nodal [dot] andhrapradesh [at] youbroadband [dot] co [dot] in D.No.25-2-6, Vempatavari Street, Kakinada-533001 Andhra Pradesh 2 Vijayawada nodal [dot] andhrapradesh [at] youbroadband [dot] co [dot] in D.No: 39-12/1-1A, Datti Kanakai Street Labbipet, NTR District, Vijayawada - 520010, Andhra Pradesh 3 Visakhapatnam nodal [dot] andhrapradesh [at] youbroadband [dot] co [dot] in C/o My First Office, D.No: 10-28-2/1/1, A - Square Business Center, Waltair Upland Main Road, Visakhapatnam, Andhra Pradesh - 530003 Gujarat 4 Ahmedabad nodal [dot] gujarat [at] youbroadband [dot] co [dot] in 76, 1st Floor Nalanda Complex, Nr Mansi Circle, Vastrapur, Ahmedabad - 380015, Gujarat 5 Navsari nodal [dot] gujarat [at] youbroadband [dot] co [dot] in Shop 1, Chanakya Apartment, Opposite Old Court, Junathana, Navsari - 396445, Gujarat 6 Rajkot nodal [dot] gujarat [at] youbroadband [dot] co [dot] in 303 & 304, Prasham Complex, Near Dharam Cinema, KR Gandhi Marg, Rajkot -360001, Gujarat 7 Surat nodal [dot] gujarat [at] youbroadband [dot] co [dot] in 2nd & 3rd Floor, Iqara Centre, Adajan - Hazira Road, Surat - 395009, Gujarat 8 Vadodara nodal [dot] gujarat [at] youbroadband [dot] co [dot] in GF-01 & 02, Ground Floor, K10 Grand, Opposite Vadodara Central, Sarabhai Campus, Genda Circle, Vadiwadi, Vadodara-390007, Gujarat 9 Valsad nodal [dot] gujarat [at] youbroadband [dot] co [dot] in 405-406, K. B. Shopping Mall, Halar Road, Opposite Shroff Building, Nr. Tower, Valsad - 396001 10 Vapi nodal [dot] gujarat [at] youbroadband [dot] co [dot] in 3rd Floor, Hani's Landmark, Near HDFC Bank, Chala, Vapi - 396195 Karnataka 11 Bengaluru nodal [dot] karnataka [at] youbroadband [dot] co [dot] in No.12, Opposite Kodava Samaja, 1st Main Vasanthnagar, Bengaluru - 560052 Maharashtra (Except Mumbai) 12 Aurangabad nodal [dot] maharashtra [at] youbroadband [dot] co [dot] in - 13 Nagpur nodal [dot] maharashtra [at] youbroadband [dot] co [dot] in C/O Metro Business Hub, 5th Floor, 519-522, Imperial Plaza, Opposite Anand Talkies, Somwar Bazar Road, Sitabuldi, Nagpur - 440012 14 Nashik nodal [dot] maharashtra [at] youbroadband [dot] co [dot] in Incube Coworking Space 3rd Floor Plot NO.17, Sr No.622/23, Trinity Tower, Near Nilesh Super Market, Tidke Colony, Nashik 422001, Maharashtra 15 Pune nodal [dot] maharashtra [at] youbroadband [dot] co [dot] in Grow Works, 4th Floor, Near Parihar Chowk, Behind Jai Hind Mall, Aundh, Pune, Maharashtra 411007 Mumbai 16 Mumbai nodal [dot] mumbai [at] youbroadband [dot] co [dot] in Marathon Millennium, Unit Number 1608 & 1609, Lal Bahadur Shastri Marg, beside Nirmal Lifestyle Mall, Moti Nagar, Mulund West, Mumbai, Maharashtra 400080 17 Navi Mumbai nodal [dot] mumbai [at] youbroadband [dot] co [dot] in Office No -30 & 31, Plot No.87, Apeejay Express, Sector 17, Sion-Panvel Highway Vashi, Navi Mumbai, Maharashtra 400708 18 Thane nodal [dot] mumbai [at] youbroadband [dot] co [dot] in Mangolia CHS Ltd, 1st Floor Edenwoods, Pawar Nagar, Phase No. 2, SMT, Glady Alwaris Road, Off Pokhran Road - 2, Thane (West) Tamil Nadu 19 Chennai nodal [dot] tamilnadu [at] youbroadband [dot] co [dot] in 3rd Floor, Wing- III, Nelson Towers, 51/117, Nelson Manickam Rd, Rajaram Mehta Nagar, Aminjikarai, Chennai, Tamil Nadu 600030 Telangana 20 Hyderabad nodal [dot] telangana [at] youbroadband [dot] co [dot] in H. No. 15-29-1000/HIG/199/1, 1st Floor, KPHB Colony, Phase- I-III, Road No 5, Hyderabad - 500072, Telangana - You can also fill this Form .
Level 3:
- If your query is still not resolved or you are not satisfied with the resolution provided at above Levels, then you can escalate the issue to the Appellate Authority at the details given below:
Email: appellate [at] youbroadband [dot] co [dot] in
Timing: Mon-Sat, 9:30am-5:30pm (Same For All)Sr No. Location Contact No. Email Address
(YOU Broadband India Limited)1 Ahmedabad 0265-7161555 sunish [dot] nair1 [at] youbroadband [dot] co [dot] in 76, 1st Floor Nalanda Complex, Nr Mansi Circle, Vastrapur, Ahmedabad - 380015, Gujarat 2 Surat 0265-7161556 pragnesh [dot] patel1 [at] emp [dot] youbroadband [dot] co [dot] in 2nd & 3rd Floor, Iqara Centre, Adajan - Hazira Road, Surat - 395009, Gujarat 3 Vadodara 0265-7161557 prahlad [dot] giri1 [at] youbroadband [dot] co [dot] in GF-01 & 02, Ground Floor, K10 Grand, Opposite Vadodara Central, Sarabhai Campus, Vadodara-390007 4 Rajkot 0265-7161558 jitendranath [dot] tiwari4 [at] emp [dot] youbroadband [dot] co [dot] in 303 & 304, Prasam Complex, Near Dharam Cinema, KR Gandhi Marg, Rajkot - 360001 5 Mumbai 0265-7161559 rajesh [dot] naik1 [at] youbroadband [dot] co [dot] in Plot No.54, Marol Co-op Industrial Area, Off Andheri-Kurla Road, Mumbai-400059 6 Navi Mumbai 0265-7161560 rajesh [dot] naik1 [at] youbroadband [dot] co [dot] in Office No -30 & 31, Plot No.87, Apeejay Express, Sector 17, Vashi, Navi Mumbai, 400708 7 Pune 0265-7161561 shahaji [dot] dupade1 [at] youbroadband [dot] co [dot] in 55/2 Worklab 3rd Floor, C/O Pichola Hotel, Aundh, Pune, Maharashtra-411007 8 Nashik 0265-7161562 amrut [dot] ingle1 [at] youbroadband [dot] co [dot] in Shop No. 1 & 2, Ground Floor, Suryansh Apartment, Gangapur Road, Nashik, 422013 9 Nagpur 0265-7161563 sunish [dot] nair1 [at] youbroadband [dot] co [dot] in C/O Metro Business Hub, 5th Floor, Imperial Plaza, Sitabuldi, Nagpur - 440012 10 Aurangabad 0265-7161564 sunil [dot] salunkhe [at] emp [dot] youbroadband [dot] co [dot] in Shop No 14/15, Sidharth Arcade, Near Railway Station, Aurangabad 431001 11 Chennai 0265-7161565 ruby [dot] arulselvi [at] youbroadband [dot] co [dot] in C/O Srishi Infrastructure Solutions, Nelson Towers, Aminjikarai, Chennai-600029 12 Bengaluru 0265-7161566 ruby [dot] arulselvi [at] youbroadband [dot] co [dot] in No.12, Opposite Kodava Samaja, 1st Main Vasanthnagar, Bengaluru - 560052 13 Hyderabad 0265-7161567 sreeram [dot] allu [at] youbroadband [dot] co [dot] in H. No. 15-29-1000/HIG/199/1, 1st Floor, KPHB Colony, Hyderabad - 500072 14 Visakhapatnam 0265-7161568 praveenkumar [dot] nadipalli [at] emp [dot] youbroadband [dot] co [dot] in D.No. 10-28-2/1/1, A - Square Business Center, Visakhapatnam, 530003 15 Vijayawada 0265-7161569 praveenkumar [dot] nadipalli [at] emp [dot] youbroadband [dot] co [dot] in D No. 23-9-14, Opposite A.K.T.P. High School, Vijayawada - 520011 16 Kakinada 0265-7161570 praveenkumar [dot] nadipalli [at] emp [dot] youbroadband [dot] co [dot] in D No. 12-2-28, Dantuvari Street, Kakinada - 533001 - Your query will be resolved within 3 working days.
Address
YOU Broadband India Limited
10th Floor, Birla Centurion, Century Mills
Compound,Pandurang Budhkar Marg,
Worli, Mumbai - 400030, Maharashtra
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Comments
Complain - Surat very bad service
Hello Youbrodband
I was send complain about low speed related many more times but not any response,you Brodband in Surat service r Very very bad,
Regarding Krishna Virwal
Surat
Now speed is working well,
Now speed is working well, Please check.
Complaint not processed
Hello YouBroadband Team,
Yesterday I raised a complaint through YouBroadband App, the status that tickets is still pending; it is not been assigned yet an of your service engineer.
It's my humble request to you kindly process our complain as soon as possible; as these time all of us are working from home and it's very important that our internet should work properly.
Complaint: There is a internet connectivity issue in the modem; US and Online lights of modem are not blinking.
No Service
No internet service and even after complain in customer care reminder after reminder no actions once a service person come told he repaired and just leaving the society Gate service failure no permanent solution till revised the plan no speed benefits of higher speed plans No head office no working
No one wants to listen
worst internet connection and services
They call me immediately for renewals and payments but other days no proper response. What if my registered number is not reachable?? Your automatic voice services should ask for mobile number currently in use and call us back when we complain....Moreover these people do not provide net every day...Its been 20 days and not even single day i could access my own internet, Pathetic is our situation that we have to rely on our neighbour's net despite having our own connection.
No internet since a month! Pathetic service by Vodafone
I am using your broadband internet service.
I have been giving numerous complaints via your app and also customer care number since the last 25 days but no one has turned up or contacted me or repaired the connectivity issue.
It is very disappointing to see that you are not able to provide proper service in Cunningham road which is one of the main Street in the CBD area of Bangalore.
I have already lost more than 30 days of internet service due to dirruptions and connectivity failures and another 20 days to renew my account.
I want my entire recharge amount to be refunded back to me immediately.
The youbroad service is worst
The youbroad service is worst service. They are fraud dont use the worst networks
Regular internet failure or slow connection
This is very sorry to say that I am as your customer very much disappointed for your worst service.
At the time of new connection , sales man has shown day dreaming of you broadband performance and service.
But practically it is totally different.
Service of you broadband is very poor and user are not getting proper service .
I have taken connected from last few months, but if you go thorough my complain list , after every few days either my internet is not working or it is too much slow..
Recently on 16th June I have complain that my internet is nor working, still today after daily reminder to customer care not getting any resolution.
If you understand the value of internet in current days, its so much precious. But it is not working form 4 days and not action has been taken from last 4 days.
Which kind of service is it?
I had converted to you broadband from other service few months ago, which was big mistake of me.
If your service will be continue like this, pl inform me, so that I can think of another service.
This is honest feedback for your service as a user.
Waiting for your response, at least this time.
Third class service
My user ID kvr42 i complaint on 6-6-19
But no one comes at my place
I called at customer care daily
I call agent daily
I call engineer daily
No one responded
In every week 2 days not working
Very very bad experience
Froud company ...
Third class
Hi. I can't see any customer
Hi.
I can't see any customer care number to call u guys for registering complain thus writing the mail.
Since last 5 days my internet is not working at all
Can you look into the same immediately
Details are
Phone : XXXX971793
Name: Sashi
Address: B2/4 Kumar padmalaya near medipoint hospital nagras road Aundh Pune 411007
Thanks
making fool of us
As usual no reply from this provider. That is the reason I want to left youbraodband company . I had put a complaint to the customer care that my wifi is not working after renewal (renewal date- 13 may 2019). They discarded my complaint without solving it. Have to call them again for same problem. They Are neither solving it nor giving my refund. It has been 7 days since my renewal.having lots of problems of connectivity failure almost 7 to 10 times per week.
internet is not working & no one is responding to my complaints
Did lot many complaints regarding my internet has stopped working and there is no response from you broadband people. One number I called and they responded so reudely. Terrible service provider.
Complain
i had put the complain yesterday about no power on cable. and no response at all, tried to call as much number as i can get and every one is giving one other persons number who is again talking without having a knowledge of issue that about what i am talking.
the fix answer is fiber cut. and will take time. i was continuously calling them that Other offices having you broadband are working fine only my office have issue please send some one but no reply. and always i call them they say i will call you back in next 5 mins the again need to call them back after 15 mins and need to ask that does your 5 mins over or not.
With this big brand this is highly third class service.
i think they need to stop making fool to customers.
No internet connection
I am G Pillai a/c no 212001 is not getting net connection for last four days Iam from Vadodara Gotri area 5shiv duplex opp Yash complex p
lease send technician to solve the peoblem
Broadband feasibility not available still payment deducted.
Hello,
My Name is Jigar Shah.
I’m located in Ahmedabad, Gujarat.
We Went to a Vodafone Store last month and the marketing guy there offered a plan for the Vodafone – Youbroadband plan.
We were looking the internet plan so after some follow up we tried to go ahead with.
Earlier in this year we also checked with some Youbroadband team for the feasibility and the said that in the building we have office situation is not feasible for the connection.
Now, team member from Vodafone store Paldi visited the office, and his before visit we asked them to check the feasibility first, we sent them complete address and they said that the connection is available or not. So they checked with their team of You Broad band and they confirmed that they will be able to give me the broad band line on our office. We tried to double check but once there was a written proof from the technical team of You Broadband then we did not have to worry about and now as that is Vodafone You Broadband I thought that we don’t have to worry about when the brand name is Vodafone being a customer of Vodafone Mobile services since last 10+ years.
Now, everything was done beginning of this month, we given a Cheque payment to that person and they said that it’ll be done approximately before 4th of this month. Within that time we observed that You Broadband technicians are facing the issues in the installation on our building as there was not any direct connection available and they have to bring new fiber till our office and that requires further approval blah.. blah .. blah.. Now after so much follow up of that Vodafone team member who came visited our office and done all formalities we first ask them to figure this out then we spoke to the manager of that store and they explained that they are facing difficulties and it’ll be done soon.
Yesterday finally I was desperate, b’coz Vodafone already deducted the fund from my bank account as we already given the Cheque for the procedure and tried calling to Vodafone person to provide me date but that looks next to impossible now and he connected me to Mr. Nagesh who is sitting on the ISCON branch (Gulmahor) of You Broadband. Initially he is the guy who sent the report that it is feasible in your building now what he is trying to explain that there is no feasibility. I asked the same question again and again that why initially there was feasibility and now it not suddenly. After some talk he hangup the phone with some rude answer. Being a customer If that is not going to happen the I will definitely ask for the refund as Vodafone can not keep my money with they will not be able to install it at my place on timely fashion, then he said that it’ll take 15 days to process the funds and all…
When it was feasible then only I started the procedure. And now how can you say that it’s not feasible?
Nagesh seems to be non-responsible employee in your organization and was yelling on the phone even, when he understood that he was on fault.
I want to answer on following things.
1)I want to refund this within 24/48 hrs. does not matter what the policies of Vodafone / you broadband. As if you guys can not keep your words and then you’re talking about the policies that will not make any sense at all.
2)I want all of you guys to request you that why you have a team member who is actually making the image of your organizations dull. Take proper action against him as he does not seems to be a responsible guy.
3)And How can you deduct the fund when there is no feasibility?
I’m expecting a phone call from anyone who have the required courtesy to answer my questions and answer my questions above, before I actually place a complaints on internet.
My Details.
CRS No # 9 7 8 7 3 0
Mr. Nagesh is the concern person who gave wrong / false information and my cheque was deposited.
I would say Non Responsible Employee, even he does not have courtesy to talk with customer, and not even apologies on phone. He was speaking like he is the boss and as a customer we can do whatever we could. How anyone will stop speaking on phone when we were on phone, and last said that we can’t do anything and explaining me the company policy.. ? don’t you have the policies before approaching the customer? If I’m suffered then definitely there will be so may other suffer from this team also, ensure that on your end.
Take a time to read and understand which is the level of your service you are providing. Either you don’t have right people / right company collaborated with, or you change the standard of the service you are providing.
I’m writing this by wasting all my working time when I regularly doing my office work, but since I’ve given you the application even in office I have to keep calling you guys to understand what the status is. That’s not something I thought of when I initially paid for this.
Please take required action, as being a customer we could not tolerate this kind of nonsense.
Regards,
Jigar Shah
Last quality company, bed service
I completed my payment but nobody come for installation in last 7 days.
Plz do not choose youbroaband.
net problem
you net service very bed and complian not solt out
and not costomer care call conection any time disconected
you broad band is worst service if any network issue has been came to resolve the issue that guys take minimum 3 days to not solved guys name=hitesh kumar(surat youbroad band)
and complian not solved but riqweast is soved in likh dete he
Very bad service
Even every 2days we have a problem,customer care number also not attending calls
network issue
you broad band is worst service if any network issue has been came to resolve the issue that guys take minimum 3 days to solve the issue in some cases it takes 1 week also.
there is no response from their technicans mainly .
non working internet and poor response,
account number : 1515259
I have made several complaints from the app, I had one person visiting 3 days back, who could not make the internet work,
after that any complaints made has no response, I have mailed to all possible email addresses and have received no response,
today is 5th day,
Failed to come to meetings despite reminders
To
Officer Incharge
You broad Band
Pune
Sub: Not following terms and conditions mention in the contract with Elite Empire and nonpayment of due since Sept-2017 .
Kind Attend Mr. Rakesh
Dear Officer
Despite repeated follow up you have failed to do the following
1. Not paid the dues of ₹ .18000 from Sept 2017 to Elite Empire cooperative housing society
2. Have open cables pulled over buildings which is against the terms agreed.
3. Failed to come to meetings despite reminders
All of the above leads to breach of contract. If we do not hear from you in the next 7 days and don't fullfil the above mentioned terms we will consider the contract with you as cancelled and will take further action.
Please consider this as the last warning/communication.
For: Elite Empire Co-op Hsg Soc Ltd.
Secretary
Very very third class service
Very very third class service provider is @youbroadband.
I am try to solve my problem till last 1month but i can't.
No response to complaint even after twenty days
waste of money and time.
Nodal officer, no one responds
Complain
You brodband
No service only chiting
VERY LOW SPEED,I AM NOT SATISFIE, SO PLZ CHANGE PLAN
I AM TEN TIME COMPLIAN MR. TOFIQ MIRZA, BUT NO RESPONCE. HI IS VERY VERY BED MAN ,
faulty telephone no. of Ahmedabad
I tried both nos. given above and they say it does not exist.