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Vi Prepaid Customer Care No. 199

Updated on Friday, 14 July 2023 - 12:38pm
Company Name: 

IVRS Menu For 199

Customer Care Executive Supporting Time: 8:00 am -12:00 pm

  • Press 1: For balance and deduction
  • Press 2: To know about your current tariff prepaid bill and best offer exclusive for you
  • Press 3: For callertune,DND and other value added services
  • Press 4: For network data and sms related issues
    • Press 1: If you are facing any difficulty to browsing the internet on your phone
    • Press 2: To Speak to the Customer Care Executive
    • Press 8: To go to the main menu
  • Press 5: To report for loss of sim, for puk,to update alternate No and for IVRS language change .

Email

  • customercare [at] vodafoneidea [dot] com (Customer support)

Install App

Important Links

Contact Service Number


Clusters
Circles		 Enquiries and Requests Complaints
Short Code Long Code Short Code Long Code
RAD Delhi 199 9891012345 198 8744000198
RAD Rajasthan 199 9887012345 198 9887010198
PUH Punjab 199 9814012345 198 9781500198
PUH Haryana 199 9812012345 198 8684000198
PUH Himachal Pradesh 199 9882012345 198 9882900198
PUH Jammu & Kashmir 199 9086012345 198 9086046198
TUP UP (E) 199 9889012345 198 8576000198
TUP UP (W) 199 9837012345 198 8941000198
EST Kolkata 199 9088012345 198 9088100198
EST Rest of Bengal 199 9093012345 198 9093100198
EST Assam 199 9085012345 198 9085000198
EST NESA 199 9089012345 198 9089000198
EST Orissa 199 9090012345 198 9090000198
EST Bihar 199 9708012345 198 9708000198
KAP Andhra Pradesh 199 9848012345 198 9848009198
KAP Karnataka 199 9844012345 198 9844000198
KTN Tamil Nadu 199 9092012345 198 9092000198
KTN Kerala 199 9847012345 198 9947000198
MPC Madhya Pradesh 199 9826012345 198 9826000198
MUM Mumbai 199 9702012345 198 9702000198
GUJ Gujarat 199 9824012345 198 9824000198
MAH Maharashtra & Goa 199 9822012345 198 9822000198

Helpline details

Vi™ Helpline Number Details Vi™ Contact Number      
Customer Helpline (Short Code) (from your Vi™ Mobile Number) 199
Customer Helpline (Long Code) xxxxx12345
Complaint Helpline (from your Vi™ Mobile Number) 198
Complaint Helpline (Long Code) xxxxxxx198
VAS Deactivation 155223
Do Not Disturb 1909
Data Activation/ Deactivation 1925
Televerification  59059
Mobile Number Portability Helpline 18001234567
COCP/Enterprise 55666
Mobile Number Portability (MNP) Helpline 18001234567

Prepaid USSD Codes

Description of
service offered 		 USSD Code Whether active on all India
basis or some specific service area		 Price (Rs)
T20 Product *545*01# Pan India Tollfree
Play & Win Challenge *545*02# Pan India Tollfree
Score & Win Challenge *545*06# Pan India Tollfree
Vikram Stories *545*101# Pan India Tollfree
STARTALK10 *545*11# Pan India Tollfree
STARTALK10 *545*111# Pan India Tollfree
Missed Call Information  *717*30# Pan India Tollfree
CRBT *545*21# to *545*29#,
*545*701# to *545*709#		 Pan India Tollfree
Ptune *545*45# Pan India Tollfree
MCELCHAT49(CG) *545*49# Pan India Tollfree
MCELCHAT49(CG) *545*49# Pan India Tollfree
CRBT *545*50#  to *545*55# (MUM Only) Mumbai  Tollfree
Sportschat_Event *545*545# Pan India Tollfree
Sportschat_Event *545*545# Pan India Tollfree
Sports49(CG) *545*7# Pan India Tollfree
Sportschat49 *545*71# Pan India Tollfree
STAR49 *545*72# Pan India Tollfree
Sportsalert0 *545*73# Pan India Tollfree
Nyassa_Monthly *545*8#  Pan India Tollfree
Nyassa Event *545*85# Pan India Tollfree
CRBT *545*9# Pan India Tollfree
Callertunes *415# ASM/BIH/NE/KOL/ROB/ORI/DEL/
HAR/HP/JK/PUN/UPE/UPW		 Tollfree
Callertunes *526# ASM/BIH/NE/KOL/ROB/ORI/DEL/
HAR/HP/JK/PUN/UPE/UPW		 Tollfree
Callertunes *696# ASM/BIH/NE/KOL/ROB/ORI/DEL/
HAR/HP/JK/PUN/UPE/UPW		 Tollfree
Callertunes *696*49# ASM/BIH/NE/KOL/ROB/ORI/DEL/
HAR/HP/JK/PUN/UPE/UPW		 Tollfree
Callertunes *696*494# ASM/BIH/NE/KOL/ROB/ORI/DEL/
HAR/HP/JK/PUN/UPE/UPW		 Tollfree
Callertunes *888# ASM/BIH/NE/KOL/ROB/ORI/DEL/
HAR/HP/JK/PUN/UPE/UPW		 Tollfree
Callertunes *888*800# ASM/BIH/NE/KOL/ROB/ORI/DEL/
HAR/HP/JK/PUN/UPE/UPW		 Tollfree
Callertunes *888*88# ASM/BIH/NE/KOL/ROB/ORI/DEL
/HAR/HP/JK/PUN/UPE/UPW		 Tollfree
Callertunes *526# ASM/BIH/NE/KOL/ROB/ORI/DEL/
HAR/HP/JK/PUN/UPE/UPW		 Tollfree
Callertunes *567# ASM/BIH/NE/KOL/ROB/ORI/DEL/
HAR/HP/JK/PUN/UPE/UPW		 Tollfree
Callertunes *567*11# ASM/BIH/NE/KOL/ROB/ORI/DEL/
HAR/HP/JK/PUN/UPE/UPW		 Tollfree
Callertunes *567*30# ASM/BIH/NE/KOL/ROB/ORI/DEL/
HAR/HP/JK/PUN/UPE/UPW		 Tollfree
Callertunes *567*305# ASM/BIH/NE/KOL/ROB/ORI/DEL/
HAR/HP/JK/PUN/UPE/UPW		 Tollfree
Callertunes *567*33# ASM/BIH/NE/KOL/ROB/ORI/DEL/
HAR/HP/JK/PUN/UPE/UPW		 Tollfree
Callertunes *567*333# ASM/BIH/NE/KOL/ROB/ORI/DEL/
HAR/HP/JK/PUN/UPE/UPW		 Tollfree
Callertunes *567*368# ASM/BIH/NE/KOL/ROB/ORI/DEL/
HAR/HP/JK/PUN/UPE/UPW		 Tollfree
Callertunes *567*60# ASM/BIH/NE/KOL/ROB/ORI/DEL/
HAR/HP/JK/PUN/UPE/UPW		 Tollfree
Callertunes *567*64# ASM/BIH/NE/KOL/ROB/ORI/DEL/
HAR/HP/JK/PUN/UPE/UPW		 Tollfree
Callertunes *567*8# ASM/BIH/NE/KOL/ROB/ORI/DEL/
HAR/HP/JK/PUN/UPE/UPW		 Tollfree
Callertunes *567*80# ASM/BIH/NE/KOL/ROB/ORI/DEL/
HAR/HP/JK/PUN/UPE/UPW		 Tollfree
Contakt USSD alerts
Menu based services		 *007# Pan India Rs. 30/6 Days per service
Contakt USSD alerts
Menu based services		 *008# Pan India Rs. 30/6 Days per service
Contakt USSD alerts
Menu based services		 *009# Pan India Rs. 30/6 Days per service
Contakt USSD alerts
Menu based services		 *010# Pan India Rs. 30/6 Days per service
Contakt USSD alerts
Menu based services		 *102# Pan India Rs. 30/6 Days per service
Contakt USSD alerts
Menu based services		 *112# Pan India Rs. 30/6 Days per service
Contakt USSD alerts
Menu based services		 *123# Pan India Rs. 30/6 Days per service
Contakt USSD alerts
Menu based services		 *128# Pan India Rs. 30/6 Days per service
Contakt USSD alerts
Menu based services		 *134# Pan India Rs. 30/6 Days per service
Contakt USSD alerts
Menu based services		 *147# Pan India Rs. 30/6 Days per service
Contakt USSD alerts
Menu based services		 *148# Pan India Rs. 30/6 Days per service
Contakt USSD alerts
Menu based services		 *150# Pan India Rs. 30/6 Days per service
Contakt USSD alerts
Menu based services		 *151# Pan India Rs. 30/6 Days per service
Contakt USSD alerts
Menu based services		 *161# Pan India Rs. 30/6 Days per service
Contakt USSD alerts
Menu based services		 *171# Pan India Rs. 30/6 Days per service
Contakt USSD alerts
Menu based services		 *181# Pan India Rs. 30/6 Days per service
Contakt USSD alerts
Menu based services		 *189# Pan India Rs. 30/6 Days per service
Contakt USSD alerts
Menu based services		 *191# Pan India Rs. 30/6 Days per service
Contakt USSD alerts
Menu based services		 *201# Pan India Rs. 30/6 Days per service
Contakt USSD alerts
Menu based services		 *367# Pan India Rs. 30/6 Days per service
Contakt USSD alerts
Menu based services		 *369# Pan India Rs. 30/6 Days per service
Contakt USSD alerts
Menu based services		 *500# Pan India Rs. 30/6 Days per service
Contakt USSD alerts
Menu based services		 *501# Pan India Rs. 30/6 Days per service
Contakt USSD alerts
Menu based services		 *502# Pan India Rs. 30/6 Days per service
Contakt USSD alerts
Menu based services		 *511# Pan India Rs. 30/6 Days per service
Contakt USSD alerts
Menu based services		 *525# Pan India Rs. 30/6 Days per service
Contakt USSD alerts
Menu based services		 *550# Pan India Rs. 30/6 Days per service
Contakt USSD alerts
Menu based services		 *566# Pan India Rs. 30/6 Days per service
Contakt USSD alerts
Menu based services		 *569# Pan India Rs. 30/6 Days per service
Contakt USSD alerts
Menu based services		 *666# Pan India Rs. 30/6 Days per service
Contakt USSD alerts
Menu based services		 *786# Pan India Rs. 30/6 Days per service
Contakt USSD alerts
Menu based services		 *789# Pan India Rs. 30/6 Days per service
Winbig Challenge *567*7# Pan India Rs 35/Weekly
Play n Win Challenge *777# Pan India Rs 5/Answer
Games *567*5# Pan India Rs 39/Monthly
Callertune *567# Pan India Rs 36/Monthly
Profile Callertune *567*6# Pan India Rs 15/Monthly

Appellate Authority

From Monday to Friday, between 10:00 am and 6:00 pm.

Key Point*

While appealing to the Appellate Authority -

  • You must file the appeal within 30 Days of the expiry of thecomplaint/request resolution .
  • Please provide your complaint docket number while contacting the Appellate Authority.
  • The appeal will be decided within 39 working days from the date of filing your complaint.

Please note that the resolution time along with your appeal docket no. will also be sent to you on SMS.

Sr No. State Appellate
Authority		 Designation Contacts/Email Address
1 Andhra Pradesh
& Telangana		 Ms. Padmavathi
PV		 Head - Customer Service 9948002240

appellate [dot] ap [at] vodafoneidea [dot] com		 2nd Floor,
Varun Towers II, Begumpet,
Hyderabad-500016
2 Madhya Pradesh &
Chattisgarh		 Mr. Ronak Patel Head Customer Service 9713377766

appellate [dot] mpcg [at] vodafoneidea [dot] com
139-140
Electronic complex,
Paradheshipura,
Indore - MP - 452010
3 Assam Ms. Chandrani
Mukherjee		 Head Customer Service 9706024365

appellate [dot] asm [at] vodafoneidea [dot] com
RED DEN,
NH – 37 Katahbari,
Gorchuk, Guwahati,
Assam-781035
4 Maharashtra & Goa Mr. Amit Agrawal Head - Customer Service  020-71718181,

Appellate [dot] mah [at] Vodafoneidea [dot] com
CTS 11/1B,
1st Floor,Sharda Centre,
Off. Karve Road,
Erandwane, Pune – 411004.
5 Bihar & Jharkhand Ms. Chandrani
Mukherjee		 Head - Customer Service 9709018279

appellate [dot] bih [at] vodafoneidea [dot] com
BLOCK A ,
3rd Floor, Sai Corporate
Park, Rukanpura,
Bailey Road, Opposite
SSB Office,
Patna–800014
6 Mumbai Mr. Girish Holla VP- Customer Service 9820015713

appellate [dot] mum [at] vodafoneidea [dot] com		 2nd
Floor, Skyline Icon, 86/92,
Andheri
Kurla Road, Marol Naka,
Near Mittal I
ndustrial Estate, Andheri East,
Mumbai 400059
7 Delhi & NCR Mr. Mayank
Srivastava		 Head - Customer Service 011-71032211

appellate [dot] delhi [at] vodafoneidea [dot] com		 Vodafone Idea Limited, A-19,
Mohan co-operative Industrial Estate,
Mathura Road, Delhi -110044
8 Odisha Ms. Chandrani
Mukherjee		 Head - Customer Service 9090010078

appellate [dot] orissa [at] vodafoneidea [dot] com		 Unit - 41, E 52, Infocity,
Chandrasekharpur,
Chandaka Industrial Estate,
Bhubaneswar – 751024
9 Gujarat Ms. Vinita Joshi VP - Customer Service 7567860602

 appellate [dot] guj [at] vodafoneidea [dot] com		 Vodafone
House, Building A,
Corporate Road, Off. S.G.
Highway, Prahladnagar,
Ahmedabad – 380015
10 Punjab Mr. Neginder
Bansal		 Vice President 7508012346

appellate [dot] pun [at] vodafoneidea [dot] com		 Vodafone Idea Limited, C 105,
Industrial Area, Phase VII Mohali,
Punjab – 160055
11 Haryana Mr. Neginder
Bansal		 Head - Customer Service 9813090003

appellate [dot] Har [at] Vodafoneidea [dot] com		 Plot No.173
sector 3 HS11DC Industrial Area,
Karnala Haryana 132001
12 Rajasthan Mr. Mayank
Shrivastava		 Head - Customer Service 9828996200 

appellate [dot] raj [at] vodafoneidea [dot] com		 Vodafone Idea Limited,
1st Floor ,
Gaurav Tower,
Malviya Nagar,
Jaipur - 302017
13 Himachal Pradesh Mr. Neginder
Bansal		 Head - Customer Service 9736297362

appellate [dot] hp [at] Vodafoneidea [dot] com		 Vodafone Idea Limited, 
Keonthal
Complex, Khalini,
Shimla (HP) 171002
14 Tamil Nadu Ms. Bindu Gopal VP-Customer Service 9962099625

appellate [dot] tamilnadu [at] vodafoneidea [dot] com		 Vodafone Idea Limited,
Tower1, PSA Fort,
Plot No. A1 & A2 & B,
Nehru Nagar,
1st Main Road, Perungudi,
Chennai-600096
15 Jammu & Kashmir Mr. Neginder
Bansal		 Head -Customer Service 9796097979 

appellate [dot] jnk [at] vodafoneidea [dot] com		  3rd Floor,
Sunny Square, Gangyal,
Jammu - 180010
16 West Bengal Ms. Chandrani
Mukherjee		 VP - Customer Service 9093118992

appellate [dot] wb [at] vodafoneidea [dot] com		 Srijan Tech
Park, 7th floor,DN -52,
Sector- V, Salt Lake
City, Kolkata 700091
17 Karnataka Ms. Padmavathi
PV		 Head - Customer Service 9886047474

appellate [dot] kar [at] vodafoneidea [dot] com		 Ground
Floor B Block MarutiInfotech
Ctr, Koramangala
Intermediate Ring Rd,
AmarJyoti Layout,
Bangalore-560071
18 NESA Ms. Chandrani
Mukherjee		 Head - Customer Service 9774024365

appellate [dot] nes [at] vodafoneidea [dot] com
Down Town Diagnostic Centre,
Arbuthnot Road, Laitumkhrah,
Shillong-791003, Meghalaya
19 Kerala Ms. Bindu Gopal Head - Customer Service 9946123456

appellate [dot] ker [at] vodafoneidea [dot] com		 VJ Tower,
Vytilla PO,
Ernakulam 682019
20 UP East Mr. Vikram Bains Head - Customer Service 9721980180

appellate [dot] Upe [at] vodafoneidea [dot] com		 Vodafone Idea Limited, Shalimar
Titanium, Plot Number TC/G 1/1,
Vibhuti Khand, Gomti Nagar,
Lucknow 226010
21 Kolkata Ms. Chandrani
Mukherjee		 VP - Customer Service 9088118992

appellate [dot] kol [at] vodafoneidea [dot] com		 Srijan Tech
Park, 7th floor,DN -52,
Sector- V, Salt Lake
City, Kolkata 700091
22 UP West Mr. Vikram Bains Head - Customer Service 9719143245

appellate [dot] upw [at] vodafoneidea [dot] com		 Sarita Vihar,
A19, First Floor, Mohan
Co-operative Industrial
Estate, Mathura Road,
New Delhi – 110044

Registered Address

Vodafone Idea Limited (formerly Idea Cellular Limited),
An Aditya Birla Group & Vodafone partnership,
Suman Tower, Plot No. 18, Sector no. 11,
Gandhinagar - 382011, India,
Contact Number : 079-66714000,
Fax: 079-23232251

Comments

Wed, 27/09/2023 - 11:52am — v c joseph (not verified)

Poor connection

Utterly disappointed with poor connection of vadaphone idea internet. Please ensure the required connection speed and facility to the customers.
My address. VC Joseph, 134 Nandanbaug, Shela, Ahmedabad, Gujarat. Email vcjoseph1939 [at] gmail [dot] com

Thu, 20/07/2023 - 9:06am — pardeep nawani (not verified)

sir, no service in my area

sir, no service in my area past many days, very poor worst service, plz fix it or refund my money so that i choose some other network, i am very disappointed with your poor service & network , if you wont give any solution,due to helplessness in this matter, i will put on my complaint application to consumer court.

Thu, 20/07/2023 - 9:03am — pardeep nawani (not verified)

very poor service

sir, no service in my area past many days, very poor worst service, plz fix it or refund my money so that i choose some other network, i am very disappointed with your poor service & network , if you wont give any solution,due to helplessness in this matter, i will put on my complaint application to consumer court.

Wed, 18/10/2023 - 9:38pm — Akash simon (not verified)

Network issue

I can't use 4+ please correct issue

Mon, 13/09/2021 - 11:21pm — RASHID SHAIKH (not verified)

Network issue

Before merger of Idea and vodafone, I love the idea network. So I have suggested to every one to go for idea network only. I have travelled north and south, never lost network for a seconds. But now after merger, I think someone is trying to kill idea network completely. Now I am facing lost network every 2 to 3 minute. And I hate that. So unfortunately I am thinking to port my number.

Sat, 20/06/2020 - 5:10pm — Anonymous (not verified)

Net problam

Call Karne par ya call aane par net band ho jata hai whi dusre network par aesa nhi hota aur is file ko jarur dekhe aur iska solution karwaye