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Vi Prepaid Customer Care No. 199

Updated on Thursday, 25 June 2026 - 3:23pm
Company Name: 
Toll free Number(s): 
  • 199 (Customer Support For Vi No., 24/7)
  • 198 (Complaint Helpline For Vi No., 24/7)
  • 55666 (For COCP/Enterprise)
All India Number(s): 
  • 99200 55666 (For Vi Business Customer Support)
  • 96542 97000 (For WhatsApp Support 24*7)
Website: 
Official Website
Android App: 
Vi: Recharge, Payments & Games
Vi Movies & TV - 20 OTTs in 1
iOS App: 
Vi: Recharge, Payments & Games
Vi Movies & TV - 20 OTTs in 1

IVRS Menu:

IVRS Menu: 199/198
IVRS Menu: 55666/99200 55666
  • Press 1: To know about your current tariff, prepaid bill, popular recharges and best offers exclusively for you
  • Press 2: Data not working unable to make or receive calls, unable to send SMS
  • Press 3: For balance and deduction
  • Press 4: To deactivate FLASH, caller tunes, and other value added services
  • Press 5: To report loss of SIM, for PUK, to update an alternative number or email id or for IVR language change
  • Press 6: For DND and International Roaming and eSIM
  • Press 1: For support on your mobile connection
  • Press 2: For support on Iot, M2M and location tracking
  • Press 3: For support on cloud and security products
  • Press 4: For email security and work security
  • Press 5: For cloud telephony services
  • Press 6: For support on Sixmile products
  • Press 7: To change the language spoken on IVRS

Email

  • customercare [at] vodafoneidea [dot] com (For Customer Care)

Important Links

Helpline Numbers

Sr. No. Service Helpline No.
1 VAS Deactivation 155223
2 Do Not Disturb 1909
3 Data Activation/Deactivation 1925
4 Tele Verification  59059
5 WhatsApp Customer Support (24x7) 9654297000
6 Mobile Number Portability Helpline 18001234567
7 COCP/Enterprise Customer support 55666, 1800123123123, 9920055666

Circles Wise Customer Support Numbers

SMS Service

Sr. No. Service Keyword
1 For activation of VAS services Send SMS 'START' to 321
2 For deactivation of VAS services Send SMS 'STOP' to 321

Short USSD Codes

Sr. No. Service USSD Code
1 Main menu for balance, data, offers, validity etc. *199#
2 To Know Best Offers *121#

Prepaid USSD Service

  • When you dial *199# and press call button you will get a list of 10 options which you can check just by selecting them. Details that can be checked are:
    • My Offers
    • Balance & Usage
    • Manage Account
    • Go Digital
    • Recharge Thru Balance
    • Language & more

Short MMI Codes

Sr. No. Service MMI Code
1 Balance Check *199#
2 Do Not Disturb (DND) 1909
3 Call Forwarding *21*[phone number]#
4 Call Waiting Activation *43#

For Complaint

Parent Article: 
Vi Customer Care No. 199

Comments

Tue, 20/08/2024 - 11:21pm — premkumar (not verified)

I want change other network please you my request

Utterly disappointed with poor connection of vadaphone idea internet. Please ensure the required connection speed and facility to the customers.
UPC cannot be generated as there are subsisting contractual obligations with your service provider. Please contact your service provider for further assistance.

Wed, 27/09/2023 - 11:52am — v c joseph (not verified)

Poor connection

Utterly disappointed with poor connection of vadaphone idea internet. Please ensure the required connection speed and facility to the customers.
My address. VC Joseph, 134 Nandanbaug, Shela, Ahmedabad, Gujarat. Email vcjoseph1939 [at] gmail [dot] com

Thu, 20/07/2023 - 9:06am — pardeep nawani (not verified)

sir, no service in my area

sir, no service in my area past many days, very poor worst service, plz fix it or refund my money so that i choose some other network, i am very disappointed with your poor service & network , if you wont give any solution,due to helplessness in this matter, i will put on my complaint application to consumer court.

Thu, 20/07/2023 - 9:03am — pardeep nawani (not verified)

very poor service

sir, no service in my area past many days, very poor worst service, plz fix it or refund my money so that i choose some other network, i am very disappointed with your poor service & network , if you wont give any solution,due to helplessness in this matter, i will put on my complaint application to consumer court.

Wed, 18/10/2023 - 9:38pm — Akash simon (not verified)

Network issue

I can't use 4+ please correct issue

Mon, 13/09/2021 - 11:21pm — RASHID SHAIKH (not verified)

Network issue

Before merger of Idea and vodafone, I love the idea network. So I have suggested to every one to go for idea network only. I have travelled north and south, never lost network for a seconds. But now after merger, I think someone is trying to kill idea network completely. Now I am facing lost network every 2 to 3 minute. And I hate that. So unfortunately I am thinking to port my number.

Sat, 20/06/2020 - 5:10pm — Anonymous (not verified)

Net problam

Call Karne par ya call aane par net band ho jata hai whi dusre network par aesa nhi hota aur is file ko jarur dekhe aur iska solution karwaye