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Vi Postpaid Customer Care No. 199

Updated on Thursday, 25 June 2026 - 3:06pm
Company Name: 
Toll free Number(s): 
  • 199 (Customer Support For Vi No., 24/7)
  • 198 (Complaint Helpline For Vi No., 24/7)
  • 55666 (For COCP/Enterprise)
All India Number(s): 
  • 99200 55666 (For Vi Business Customer Support)
  • 96542 97000 (For WhatsApp Support 24*7)
Website: 
Official Website
Android App: 
Vi: Recharge, Payments & Games
Vi Movies & TV - 20 OTTs in 1
iOS App: 
Vi: Recharge, Payments & Games
Vi Movies & TV - 20 OTTs in 1

IVRS Menu:

IVRS Menu: 199/198
IVRS Menu: 55666/99200 55666
  • Press 1: To know about your current tariff, prepaid bill, popular recharges and best offers exclusively for you
  • Press 2: Data not working unable to make or receive calls, unable to send SMS
  • Press 3: For balance and deduction
  • Press 4: To deactivate FLASH, caller tunes, and other value added services
  • Press 5: To report loss of SIM, for PUK, to update an alternative number or email id
    or for IVR language change
  • Press 6: For DND and International Roaming and eSIM
  • Press 1: For support on your mobile connection
  • Press 2: For support on Iot, M2M and location tracking
  • Press 3: For support on cloud and security products
  • Press 4: For email security and work security
  • Press 5: For cloud telephony services
  • Press 6: For support on Sixmile products
  • Press 7: To change the language spoken on IVRS

Email

  • customercare [at] vodafoneidea [dot] com (For Customer Care)

Important Links

Helpline Numbers

Sr. No. Service Helpline No.
1 VAS Deactivation 155223
2 Do Not Disturb 1909
3 Data Activation/Deactivation 1925
4 Tele Verification  59059
5 WhatsApp Customer Support (24x7) 9654297000
6 Mobile Number Portability Helpline 18001234567
7 COCP/Enterprise Customer support 55666, 1800123123123, 9920055666

Circles Wise Customer Support Numbers

SMS Service

Sr. No. Service Keyword
1 For activation of VAS services Send SMS 'START' to 321
2 For deactivation of VAS services Send SMS 'STOP' to 321

Short USSD Codes

Sr. No. Service USSD Code
1 Main menu for balance, data, offers, validity etc. *199#
2 To Know Best Offers *121#

Postpaid USSD Service

  • When you dial *199# and press call button you will get a list of 8 options which you can check just by selecting them. Details that can be checked are:
    • Your Best Fit Plan
    • My Tariff Plan and Usage
    • Manage Account Billing & Payments
    • Go Digital
    • Learn more
  • You can also install the Vi App to enjoy the rest of the services related Vi .

Short MMI Codes

Sr. No. Service MMI Code
1 Balance Check *199#
2 Do Not Disturb (DND) 1909
3 Call Forwarding *21*[phone number]#
4 Call Waiting Activation *43#

For Complaint

Parent Article: 
Vi Customer Care No. 199