Email

• onescorehelp [at] onescore [dot] app (For Customer Support)

Install App

Important Link

• Frequently Asked Questions

For Complaint (OnePL)

• If your complaint / query are related to OnePL (Personal Loan) then you can contact at the details given below:
  • 
    

    Sr.No.	Bank	Contact Details	Email
    1	Federal Bank	18004251199, 18004201199	contact [at] federalbank [dot] co [dot] in
    2	South Indian Bank	0487-2420020, Extn: 687	nodalofficer [at] sib [dot] co [dot] in
    3	Kisetsu Saison finance (India) private limited	9962003070	grievance [at] creditsaison-in [dot] com

  • If your complaint / query are related to Personal Loan product then you can email at grievances [at] onescore [dot] app or you can lodge your complaint online through RBI Sachet Portal

For Complaint (Credit Report)

Level 1:

• For any complaint / query regarding inaccessibility of report you can email at onescorehelp [at] onescore [dot] app

Level 2:

• If you are not satisfied with Level 1 in 48 Hours then you can email at servicehead [at] onescore [dot] app

Level 3:

• If you are not satisfied with Level 2 in 7 Days then you can email at grievances [at] onescore [dot] app

Level 4:

• If you are still not satisfied with Level 3 in 14 Days then you can lodge your complaint online through:
  • TransUnion Credit Information Bureau (India) Limited (TransUnion CIBIL)
  • Experian Credit Information Company of India Private Limited

Address

FPL Consumer Services Private Limited ,
West Bay, 6th Floor, Survey No. 278. Hissa No. 4/3,
Baner Gaon Pune - 411045, Maharashtra , India.

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