OneScore Customer Care No. | India Customer Care

Website:

Official Website

iOS App:

OneScore: Credit Score Insight

Android App:

OneScore: Credit Score App

Email

onescorehelp [at] onescore [dot] app (For Customer Support)

Important Link

Frequently Asked Questions

For Complaint (For Lending Partners)

Level 1:

For any query/complaint you can contact at 9175401104 or mail at customergrievance [at] onescore [dot] app .

Level 2:

If your query is not resolved then you can contact at the details given below:

Sr.No.	Bank	Contact Detail	Email
1	Federal Bank	0484-6147400	dlcare [at] federalbank [dot] co [dot] in
2	South Indian Bank	0487-2420020, Extn: 687	nodalofficer [at] sib [dot] co [dot] in
3	Credit Saison Finance (India) private limited	9962003070	grievance [at] creditsaison-in [dot] com
4	Piramal Finance Limited	022-71740555	nodal [dot] officer [at] piramal [dot] com
5	Incred Financial Services Limited	022-42117799	incred [dot] grievance [at] incred [dot] com
6	SMFG India Credit Company Ltd	022-69581104	gro [at] smfgindia [dot] com

Level 3:

If your query is still not resolved or you are not satisfied with the resolution provided at above levels then you can lodge your complaint online through Sachet Portal .

For Bureau Partners

Level 1:

For any query/complaint you can mail at onescorehelp [at] onescore [dot] app .
Your query will be resolved within 2 working days.

Level 2:

If your query is not resolved within 2 days then you can mail to the Service Delivery Head at servicehead [at] notification [dot] onescore [dot] app
Your query will be resolved within 7 working days.

Level 3:

If your query is still not resolved within 7 days then you can mail to the Grievance Redressal Officer at customergrievance [at] onescore [dot] app .
Your query will be resolved within 14 working days.

Level 4:

If your query is still not resolved within 14 days or you are not satisfied with the resolution provided at above levels then you can lodge your complaint oline through:
- TransUnion Credit Information Bureau (India) Limited (TransUnion CIBIL)
- Experian Credit Information Company of India Private Limited

Address

FPL Consumer Services Private Limited ,
West Bay, 6th Floor, Survey No. 278. Hissa No. 4/3,
Baner Gaon Pune - 411045, Maharashtra , India.
Email: hello [at] onescore [dot] app