LG Customer Care Numbers 1800 180 9999

Organization: 
Toll free Number(s): 
  • 1800 315 9999
  • 1800-180-9999

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Find here a store/dealer in your city if want to buy any LG product.


Comments

purchase of micro oven (grill)

sir, i like topurchase a micro oven grill. Please let me know the address of supplier at Sion, Chembur, Dadar at Mumbai.

Absurd Warranty Clause and High Handedness of LG Customer Care

I have another story to tell about Customer is king theory on LG products.
Here is the mail sent to LG service which has remained unanswered for more then a year!!!

Dear Sir/ Madame,

I bought DVD Writer through my computer supplier( N-Tech Automation) in
may 2010 and I was amazed to see that it was not working by 1st week of
June. So I called my supplier for after sales service and his technician told
me that Writer is not working and will be sent for repair in LG Service
Center and he took off the Writer from my computer.

The writer was send to LG Service Center at Lamington Road in Mumbai
And they repaired it but it was not working properly so it was sent back
again and again and again three times and after that LG Service center said
that "Normally we do not replace with new one but in your case we will do
replace it with new one"

The new one was installed and within 7 days it stopped working and it
was again taken by my supplier for repair from LG Service Center.
Now I lost my cool and asked my supplier "What's going on here?" And
they told me that the company policy is such that we can not do any thing.
We have to bear with them. I really got mad with this answer and to check
whether my supplier is taking me for a ride or they are talking truth I
called up LG Toll Free Number and got Tel No. of Ms Sanjivani
(9920380085) Service Manager Mumbai.

I called up Ms Sanjivani, She would either disconnect the line or would
not reply. ( It's the case for last three days, she is not replying or
picking up the line) So I called up again the LG Toll Free No and this time
they gave me the Number of one Mr. Praful Karkare (9930802991). When I
called him up He asked me to contact Mr. Sumesh and gave me his no.
(9833374250)

I called him up and I had very exhaustive talk with me and I got the
shock of my life when he informed me that their warranty of one year means if
the consumer reports manufacturing defect with in 15 days of Date of
arrival of product then only they replace with new one otherwise they just replace
it with refurbished product and this is not only valid for DVD Writers but
all the products of LG Electronics.

Now the question is whether LG is manufacturing new items only or also
buying old items from the market otherwise from where they have got old
pieces to refurbish it and give it to the consumers or it means that
whatever items they have replaced (which are reported of manufacturing
defects with in 15 days or in this case the 3 DVD Writers which were
taken back after finding it not in good condition) with new pieces are
repaired again for some other unsuspecting client.

The second question is, is there any quality control division in LG
Electronics India? Otherwise how can a new piece develop manufacturing
defect in two to three weeks and then on service center hand over
defective piece one after another for three times and then again when they give
new piece develops defect that they have to give new piece all over again
to me?

So what I conclude is that their policy is to see that the quality of
the product remains good for 15 days and after that they can play fool with
the consumers with vague and absolutely rubbish warranty system at the cost
of consumer's hard earned money!!!

When I asked Mr. Sumesh to give me this absurd policy of the company in
writing he shot back I don't want to divulge company policy with other
competitors" I don't understand what sort of secret I had asked him to
give me in writing. But this shows total high-handedness and ruthlessness
and carelessness and irresponsible behavior or senior service manager.

One more question arises out of this sorry episode that the LG Company
also sells the DVD Writers with out box packing, Date of Manufacturing or
Price on the product!!! This is truly in violation of the consumer rights !!!

Awaiting reply

With regards

Sunil G Desai

PS. For your ready reference I have attached 4 Challans of my
supplier(See
attached file: challan 1 - Invoi.pdf)(See attached file: challan 2 -
Invoi.pdf)(See attached file: challan 3 - Invoi.pdf)(See attached file:
challan 4 - Invoi.pdf)

Thanks

Thanks for the helpful post.

purchased new washing machine

lg company [rovides very poor service i had purchased a wm fully auomaticaly but for guide and fitting services noone yet has arrived to my house from 2 weeks if it like this thn seeing ur poor service no one will buy your products plz send a guider to start the washing machine

LGGT540 OPTIMA VERY POOR CUSTOMER SERVICE

MY MOBILE PHONE GT 540. HAVE SOME COMPLAINTS SUCH AS SLOW AND SOME TIME HANGING. SO I HAVE GIVEN THIS SET TO LG CUSTOMER SERVICE CENTER AT NP TOWERS THRISSUR. SECOND DAY THEY CELLED ME AND INFORMED THAT THEY ARE UNABLE TO TAKE THE BACKUP. SO WE RETURNING THE INSTRUMENT. I ASKED THEM LG CUSTOMER CARE PEOPLE ARE UNABLE TO REPAIR OR SORT OUT THE PROBLEM THEN FROM WHERE I CAN REPAIR THE PHONE. SO KINDLY FIND THE SOLUTION AND DO THE NEEDFUL
M HASHIM

++

hi

Nandkumar D. Pathare
1st floor,room no 16
shivsahyadri bldg,
sane guruji marg,lalbaug,
mumbai -400012

Respected Sir,
I have bought a LG Airconditioner which has a delivery date of 18/11/2011 from Kohinoor Televideo PVT. LTD.
The address of above center is 182,Haji Habib Bldg,Opp Fire Brigade, Dr B.A Rd, Dadar East , Mumbai 400014 .
The model code of AC is S1.5L5E3S with the order no. ORD1229383 and Invoice no. DAD/719567.
They delivered this AC two times.First time they delivered was a defective piece which was broke from the side
with the sensor.Before installing , we came to know that this AC was defective and of older version.So we sent it back and
they delivered another second AC.
Second AC was installed properly but the pipe was not installed correctly. the technician bend that pipe and
there was a danger of gas leaking out.So i recalled him and the technician came again and corrected as per my suggestion.
AC worked for nearly 2 days and after that its sensor failed down.Now , the problem is the sensor is not working in just 2 days
and for turning ON the AC , we have to turn it ON manually.
This has been for 2 weeks and i am very sure that the second AC was also the old one because it had a lot of
moisture and dust in it.If i have not turn my AC more than 3 times how come that the AC will contain the dust?This was the
reason i am sure that the AC is the old oneAfter all this , i called that shop 5 times and did go there 2 times but they are not
responding to my complaint and the AC is not working too.
I hope that you will find the solution as quickly as possible till 13 December as i have function in my home.

Thanking you, Yours faithfully,
N.D.Pathare

compliant

I have purchase micro wave oven on 1/2/2011. and it got repaired on 25/11/2011. I have been given complaint for service and the represantative attend the compliant on 29/11/2011 and he told us there is the promblem in the board and he is order for the board today 7/12/2011. we have not yet received any call or anyperson. Then now I complaint in the local chennai service center regarding the same there are telling that the board parcel is on the way, but the cannot give commitment to us that , when the can provide us the board and the service. kindly take care send us the person immediately. Thanks& Regards Suresh Kumar .K 98400-92346

problam to lesion music in Bluetooth hedset

I Have LG GS500v Mobile but i cant lesion music in Bluetooth hedset (i have mack call in Bluetooth hedset it working but music lesion is not working )
plz tal me what happen in this handset this is sift wear problem or this Facility is not ave label plz tal me soon

Microwave- Complaint NO RNA 111107011273

Inspite of repeated follow up no satisfactory answered received for the Microwave of which body was to be changed as per inspection done by the service engg. from Fairdeal Services, Ghaziabad?????????????????

Washing machine service ,complaint id =RNA111111074563

sir
plz check that why not engineer visit for repair washing machine
Model no wp92082
Compaint id RNA111111074563
waiting your good response

Replacement of DVD

We have purchased DVD player Model No. 622 from Ghaziabad (Calcagadi chock) LG showroom on 25 Oct,2011. But it was a defective peace because it was not properly read DVD and hang up many times. It was also showing no disk while disk was inside DVD. So we complaint LG service center for this on 5 Nov,2011. Engineer come and said that card is defective in this DVD player. We don’t want to repair this DVD player, we want that DVD player should be replaced only because when we had paid amount for this then why we should have defective peace. We also called Pooja Mathur (Manager) who didn't pick phone.

intimation of customer care service center number at chandigarh

please intimate customer care service centre number at chandigarh on my email address. Please accord priority

RNA111104095800

Hi Team
Demo is pending for Front load washing machine from last 2 Weeks

Regards
Prem
-9673004116

New refrigerator model GL255VV5

I HAD BOUGHT ON 23 RD OCT 2011 LG REFRIGERATOR.
GIVEN MANY COMPLAINTS TO CALL CENTER & SERVICE CENTER
REF/ RNA 110 240 13437 DT 24/10/2011
RNA 111 0505 4925 DT. 05/11/2011 ETC.

THE REFRIGERATOR INSTALLATION & DEMONSTRATION FOR OPERATION
WAS NOT GIVEN &ONE GLASS PART IS CRACKED ON RECEIPT.

I FEEL REJECTED REFRIGERATOR HAS BEEN SENT BY YOUR DEALER
M/S VIJAY SALES GHATKOPAR MUMBAI.

PLEASE TAKE ACTION IMMEDIATELY

K.H.VAIDYANATHAN.
09869008903

Forward your query on this ID

Forward your query on this ID [dot] [dot] [dot] [dot] janak [dot] doshi [at] lge [dot] com...Maybe this will help you...mine got resolved ..best of luck...

EVER THINK OF LG

I PURCHASED ON LG SPLIT AC AND IT WAS IN WARRANTY
AND HAD COOLING PROBLEM...

I REGISTERED TO 18001809999 BEFORE A MONTH

AFTER THAT I ESCALATED TO SIVAJI ,RAJKUMAR BUT NO USE.

I UNDERSTOOD CLEARLY IT WAS MY FOOLISHNESS OF BUYING LG PRODUCT THINKING IT IS CHEAP AND BEST...

I HAVE NEVER SEEN SUCH A WORST SERVICE IN THIS WORLD...

LG---LIFE'S GOOD

MEANS THERE LIFE WILL BE GOOD IF YOU BUY NOT OURS....

I ADVISE ALL TOO BUYS ANY SCRAP AC NOT EVER GO FOR LG.

IF YOU STILL THINK OF LG PRODUCTS THEN URE FATE...

L G Double Door Refrigerator not working

My LG double door Refrigerator Model GR 352 QLC went dead on 1.11.11. On 2.11.11 I complained to help line and they registered the complaint vide 111102077959. I agreed to pay the repair charges. The same day a mechanic came and said the CPB needs replacement. On 6.11.11 the mechanic brought a CPB unit but this did not couple. He said he will bring another CPB unit. When? He could not assure us that it will be done soon.
Without the Frig running and without any hope of an early solution we are stuck.

Worst Customer Service LG

I bought your product on Oct 24, 2011 in Meerut from Getanjali Electronics and since then there is no demo of the product.When I tried to contact the service center at numbers 9719919672 (ALWAYS SWITCH OFF....I DON'T UNDERSTAND WHY CALL CENTER GIVE THIS NUMBER WHEN ITS ALWAYS SWITCHED OFF) and 9811354152 (SO CALLED MANAGER POOJA MATHUR WHO NEVER PICKS UP THE CALL) but no response.

On top of it, your service center told me that demo has been given at my home and its closed now. I don't know to whom they have given the demo as TILL NOW, NO ONE HAS EVEN COME TO MY HOME. MAY BE, DEMO HAS BEEN GIVEN TO SOME GHOST AND SAME IS UPDATED YOUR RECORD. IS THIS THE WAY LG WORKS???

When i registered my complaint, i were told that the same is forwarded and LG person will visit my home in 24 hours BUT AS PAST EXPERIANCE, AGAIN NO RESPONSE. Since then, I have been following up with your Customer Service Center also from past many days and every time the only response I get is “ Your request has been CREATED AND CHASED” but still not even a call is made to contact me.

1.5 YRS OLD (LG) MICROVEN IS ABSOLUTE ???- NOR SERVICE SINCE 4 M

Product/Model No. : MWO/CookTop/Hood/MC-7648WH

IN THE MONTH OF JUNE2011 WE CALLED LG SERICE CENTRE AT SILIGURI -M/S SILCON COMPUTER & TECHNICAL SERVICES FOR ATTENTING OUR 1.5 YR OLD LG MC-7648WH MICROWAVE OVEN, WHEREBY THEIR ENGINEER MR. SANJIT ROY VISITED OUR HOME AND AFTER INSPECTION INFORMED THAT SOME PARTS NEED TO BE CHANGED AND HE WILL REPORT LATER. SINCE THAN MORE THAN 4 MONTHS HAVE BEEN PASSED BUT ON ONE CONTEXT OR THE OTHER HE IS UNABLE TO REPAIR OUR DEFECTIVE MICROWAVE OVEN. EVERYTIME HE IS MAKING FALSE COMMITMENT THAT HE WILL REPPAIR THE SET NEXT WEEK AND FINALLY TODAY VERY SURPRISINGLY HE SAID THAT THE PARTS IS NOT AVAILABLE AND THE MODEL IS ABSOLUTE HE CANNOT DO ANYTHING.... DO YOU THINK THIS IS FAIR ENOUGH ON HIS RATHER LG PART TO DEAL WITH THEIR PRODUCT USER IN SUCH A WAY. IF IT IS SO THAN LET US GIVE THE OPPURTUNITY TO CALL A PRESS CONFRENCE AND INFORM THE PUBLIC IN GENERAL THAT THE LG PRODUCT BECOMES ABSOLUTE IN 1.5 YEARS AND THE REPAIR PARTS ARE NOT AVAILABLE. PLZ DO LET US KNOW. MOREOVER, AFTER OUR COMPLAIN TODAY A MONKEY FROM LG CALLED US AND INFORMED THAT HE HAS BEEN INSTRUCTED TO GIVE US A DEMO FOR NEW MICROOVEN......WE SOME DISAPPOINTED LG USERS ARE ABT TO CALL A PRESS CONF. AND INFORM THE GENERAL PUBLIC ABOUT THE LG PRODUCTS AND ITS SERVICES...

Complaint not being resolved for more than a week now.

Hi,

I've launched a complaint for my 21" 1RGE (Ultraslim) LG TV almost a week ago and it is still pending. I've been calling them again and again but have not been getting anything apart from the fake assurances that my complaint will be resolved within 24 hours. It has been the pathetic customer service on part of the company, and I'll not buy any product of LG in future.

Anuj Bansal
# 9811424175

LG Double Door Refrigerator GL-S292QL-Silver

This is to bring to your very kind notice of our deep rooted frustration after buying LG Double Door Refrigerator GL-S292QL-Silver in 2005. We made our very first complaint and it was responded with your service engineers with a Thermostat Replace. But until now our complaint is still the same and it has never been correctly attended to rectify our problem. After 6 years of on going tussle to rectify this basic problem I have come to an definite conclusion that your Technical team is totally unreliable,unheeding and Uncaring to our concerns. I have decided to take your help as a final resort before deciding further proceedings. I hope that your team will definitely take up this issue seriously and provide us with the required corrective measures. I would also like to inform you that all our family members living in various places across the country have been using LG products and we are continuing to use them for our future generation as well. We have been using refrigerator for the past 25 years and this is our 3rd refrigerator We have never ever had any problem with any of our other purchases and we have been extremely happy with our purchase decision except this particular complaint and incident.
After the first thermostat replace by your engineers we have just been seeing your guys just coming in and collecting visiting charges for the same and do the consistently incorrect approach of just adjusting the temperature knob and just blindly assuring that the everything is fine but nothing is fine till now. TO help you with our list of complaints so as to enable you to correctly understand the nature of the problem,iam herewith listing it down in numerical order.
1) Any item like milk,curd,gets ice pieces/particles of ice deposited on top of them, which is against the principle and logic of refrigeration.
2) All the vegetables kept in the vegetable tray gets spoilt on of its sides and gets rotten and gives appearance like soil because of ice particles around and again this establishes that the very principle of refrigeration getting defeated.
3) There has been absolutely no problem in the freezer compartment for the last 5-6years.
4) Every 6 months /year we make complaints to your official customer care. We keep requesting senior guys to come over and fix this problem. Until now we haven’t been visited by a Senior Engineer and the problem is still left in an unattended state. IS LG experiencing a dearth of senior technical support staff?
We are representing to you on a final bid before going to complain to any consumer forum which is against our emotional connect to LG. Request you to send someone and fix the problem and enable us to use the refrigerator in perfect condition.
Please find below the product details
Model Number: LG-Refrigerator GL-S292QL – SILVER
Place: Vijay Sales, Goregaon Hub ( East)
Date : 27/03/2006
Code No.: ORD4003380
Chasis No: GL-S292QL – SILVER – “ 502IL000969”

comlaint

I have purchased MC2149BB micro wave oven on 20th of oct 2011.but till date no one has turned up for DEMO.PLEASE HELP

LG DEALER COMPLAINT

I HAVE LODGED A COMPLAINT OF MICROWAVE OVEN MODEL NO.MC 8087ABR (Complaint No.141011123395)ON CUSTOMER CARE LG ON 14 OCT. 2011, BUT AFTER ALMOST WEEK PASSED NO ACTION HAS BEEN TAKEN . .NOW PLS TELL ME WHAT TO DO.???

My complaint no. RNA111007021447, Dt. 07-10-11

Dear Sir,
Even after repeated intimation to your customer complain cell
over telephone , your service engineer attained the said complain on
11-10-11 & suggested to replace two nos of spares and obtained signature on your Job Card for Micro oven, Model No. MG-396WA,
Sl.No. 511LPLQ001232 .Since then today the 17th Oct'11 no response from the local service center.( ie M/s Sahana Enterprise, Howrah-711 101,
W.B). Pl do the needful from your end at the earliest.
Thanks.

Moitra.

lg led internet video program not work

Sir, I have LG LED tv model no i can open internet page but could not open video why? when i open video it asks window media player, how can i download media player? please reply soon and give customer care number or techinisian n umber near Tiruvarur at Tamilnadu

Appreciation of L G Company

Thanks for your prompt service. I have 21" FST Model L G TV. My TV woofer was not working I lodged a compalints to L G Coustomer Care and within 48 hours there service engineer replaced IC and seviced. Thanks for L G Team.

Internal Query

Dear Sir,

From where can i get an LG US760 (CDMA) Mobile in Saharnpur.Its Urgent

Reply ASAP,

Abhishek Sachdeva

Harrassment & Unsatisfactory service after sale

Dear Sir,

It is a matter of great concern & surprise that I had purchased your computer Model no.- intl C13(2100) vide Bill No.BSM/R1/12093dated 24.05.2011from M/S Bansal Star Mart ,Shakarpur,New Delhi.
This computer started giving troubles from the last 10 days but since these were tolerable hence were ignored from your end.
However, when I had no other alternative, I approached/complained your authorized service Centre i.e M/S Bansal Star Mart ,Shakarpur,New Delhi vide Complaint no.-RNA 110920017182 on dated- 20/09/11.
After that, visiting so many times your service centre.
Now, after passing 10 days, the problem is as it is.
You will appreciate that I have purchased your product due to your product durability & reputation in the market but under the above circumstances, I feel that these are not considered as satisfactory. Above these your Service Centre Service are also not reliable since within a period of 10 days, same fault is being experienced. I now feel cheated that in the first instance ,Under the above circumstances, I approach your good office that prompt action may be taken to replace my defective Computer so that I can get satisfactory service of your product without fail.
I hope, keeping in view your good /healthy relations with the your customers an appropriate action will be taken.
Thanking you,
Gajraj Sharma,
(M) 9717095825

poor service from LG

I have experienced the worst service response from LG customer support.
I have made up my mind to file a suit against LG.
I had got my AC gas refilled in sep/2010 by authorised service center at Vasundhara, Ghaziabad ,which was discharged within 6 months of its use.
Now service center is asking to refill the gas again and charging Rs 1428/- for the same.
this is really disappointing that an authorized service center has such a poor quality of service.
do I need to pay such a hefty charges every year?
I am suppose to bear such a heavy gas refilling charges for the faulty and careless service from service center.
Most surprisingly, I have written so many emails & reminder at "serviceindia [at] lge [dot] com" but none of the officer has even bothered to contact me.
I have decided to neither buy LG products in future nor recommend to any body.

vishal varshney
9871183424
Vasundhara, ghaziabad U.P.
varshney_vishal [at] indiatimes [dot] com

LG SERVICE POLICY FOR CUSTOMER

I purchased a microwave oven on 02/08/11, model no. MC-7148MS. On 20/6/11 a problem occur in the microwave oven and I complaint the same to LG vide complain Ref.no.RNA110620015479. A executive come to meet me and said kavd and myeka need to be changed but it will take some time nearly 15days to one month. But the said executive never came again and I am still waiting. Now I have mailed all the matter in your LG website on 18/09/2011. On 19/09/2011 a executive come to me with a new complain no and said that the warranty period is over and it will attract charges to repair the same when I asked about my old complain he say you have to talk with Mishra ji, our branch head. I am calling to him and he says your old complain is closed and he never want to talk about old complain.

Now I want to know how the old complain can close without resolving it and wait for warranty period expiry. Is this the policy of the company?

I am using T.V, Freeze, A.C Microwave oven and other home appliance of LG and plan to purchase a new washing machine. i wont buy 1 more in future. now i am loosing faith in lg and not recommending to any one unless my problem resolved...plz do corrective measures and repair or replace my microwave oven...as LG known for its costumer service...i will write to awaaz pahredaar and to national consumer redressal forum aswe..

Indra Kumar Trivedi

Hopeless service

I registered call with LG Service center on 16th Sep'2011 and my request id is RNA110916052411. Further to registering call, I had a word with Customer Care Officer also who assured me for the prompt resolution of the issue. Subsequently, I approached Service Center to get the status on my call at their end and each time they told me that within 4 hours their technical person will communicate with us.

So far the reported problem is unattended and none of the concerned person is bothered to look into it.

I am not sure whether management looking after services do review their quality of response / resolution. Whether they are interested in improvement is a matter of great concern. If such approach on support from LG continue, I fear whether people will have interest in LG products.

I request to concerned staff of LG to look into it & ensure to enhance the customer satisfaction so that such remarks could be avoided since none of us have time to keep on writing such feedback.

Regards,

Fruit Tray required of my LG fridge

I purchased LG fridge model # GLT 322 GV in 2004. Fruit tray of my fridge has damaged. I want to purchase a new. Your Mirzapur & Varanasi informed me that it is not in stock.

Is it that LG makes new models and stops making parts of old models.

Hemant Singhania
Musafferganj, (Behing Naveen Cinema )
Mirzapur-231 001 (U.P.)
Cell: 9415205693

lg split ac 1 ton

I HAVE PURCHASED 1 TON LG SPLIT AC FROM RELIANCE DIGITAL SHIPRA MALL GAZIABAD UP .AFTER 3 MONTHS GAS LEAKAGE FROM THE CONDESOR.I HAVE COMPLAINT TO THE SERVICE CENTER 20 DAYS BEFORE BUT CONDENSOR IS NOT AVAILABLE ON YOUR SERVICE CENTER.IF DONT HAVE THE CONDENSOR WHY YOU SELL THE PRODUCT THROUGH THE DEALER.

Mobile phone not serviced

I purchased an LG P350 mobile from Sangeetha Mobiles,Marathahalli Bangalore on May 15 2011.After 3 months it had a problem with the speaker and it was always showing head set mode.Since the warranty period is available, I took the mobile to the LG service center (Esteem Mobiles, Marathahalli, Bangalore) on 7/9/2011. They took it for servicing and promised me that they will give in 3 days. It's been more than 13 days now and still my mobile is not serviced.Everytime when i call the service center i got a reply that it will take three more days. But till today i have not got my mobile .
Job No at the service center :RNA110907094212

One dissatisfied LG Customer

Hi,

I have recently bought a LG Washing Machine F1256QDP from Reliance Digital.
After numerous times of follow-up they came for the Demo and have finished it without explaining the basic details of the Machine. They have missed the basic explanation like who do I put the machine in to drier. Being new to the Machine I don’t want to experiment with this expensive machine.

It is hard to get in touch with the service agents from the company and harder to ask them to explain that how do I do any said function.

The Customer care should understand the problem of the customer and the availability of the customer care number will make the customer happy. But LG doesn’t believe in giving the Customer care number.

One dissatisfied LG Customer.

Service for Washing machine

Dear Sir,

Please give me the address and contact numbers of your Nasik, maharashtra for repair of fully automatic washing machine.

Regards,

H. K. Sharma

LG DOUBLE DOOR FRIDGE

WHEN A NEEDY PRODUCT FAILS, THE USER IS SUFFERING. WHEN WE CALL FOR SERVICE THEY ARE NOT COMING IMMEDIATELY AND SUGGESTING VARIOUS INSTRUCTIONS OVER PHONE.

AT ONE GO THE SERVICE IS NOT RENDERED TO THE CUSTOMER.
DEFINITELY WILL LOOSE MARKET SHARE. WITH SO MANY DISSATISFIED CUSTOMERS, AS A SUFFERED PERSON I WILL DO MAXIMUM ABUSE ABOUT THIS BRAND AND PRODUCT.

DEAR MARKETING HEAD ,

PLEASE LISTEN TO CUSTOMERS AND KEEP THEM HAPPY... ELSE THE DAY IS NOT FAR AWAY FOR LG TO BECOME OBSOLETE BRAND , STOP YR PEOPLES ARROGANCE.

Refrigerator not working

Hello,

I have been trying to contact the LG Customer service but not able to reach anyone. I own a single door LG refrigerator. Since couple of day.. whenever I open the door of the refrigerator I see a spark from the Fridge.

Need someone to kindly assist, ASAP.

Thanks,
Irfan

Complaint regarding repair of TV set

This is with referance to my complaint no. RNA 110910038618. I have a Flatron LG XD 29"TV. It has been out of order since 8th Sep'11. Repeated complaints to the local LG customer care centre at Bareilly has yielded nothing but assurances. Even the complaint lodged at cusomer care service Noida ,vide above complaint no., which assured service within 24 Hrs has yielded no response. This set was repaired for the same defect by the local LG service in May'11 but within 4 months it has failed again. You are requested to issue suitable instructions to the Bareilly LG service provider and carry out urgent repairs to avoid inconvenience to your customers.

Microwave Oven

regrets, my complain no. RNA110902026156 given 8 days back, still not attended.

Complaint of Microwave Oven.

I HAVE LODGED A COMPLAINT OF MICROWAVE OVEN MODEL NO.7687AB (Complaint No.NA 110901073899)ON CUSTOMER CARE LG ON 30 AUG 2011, BUT AFTER ALMOST WEEK PASSED NO ACTION HAS BEEN TAKEN . EVERY TIME I AM GETTING REPLY THAT FAULT WILL BE ATTENDED WITHIN 24 HRS.NOW PLS TELL ME WHAT TO DO.???

Poor services

i have purchased one 32lg lcd tv, showroom people are not given me the wall bracket, for installation i registered on lg on 28/8/11, today is 7/09 to respond from lg

Pathetic Service for LG Microwave

Our microwave was been purchased from National Electronics , Jamshedpur. The user panel for setting time and temperature was not working. So, complain was register and they had sent engineers from Authoriesd LG service center. They took Rs 3300 and changed the entire panel. It did not even work 1 day. It is a great shame for such a great company that even after 1 and a half month, the panel has not been replaced, neither the money had been refunded.
I am going to sue the Authorised service center as well as the company soon in the Consumer court if the problem is not rectified soon.

complaint of split A.C.

I complaint my split A/C from 02.09.2011at12.45 company visit same day but today -6.8.11my A/C can not repaired i am oldest customer your company. Kindly help me.

MICROWAVE LG COMPLAINT

I HAVE GIVEN COMPLAINT ON CUSTOMER CARE LG ON 30 AUG 2011,BUT AFTER ALMOST WEEK PASSED NO ACTION HAS BEEN TAKEN .I HAVE A GIVEN COMPLAINT ON 18001809999,BUT EVERY TIME GETTING REPLY THAT FAULT WILL BE ATTENDED WITHIN 24 HRS .

very very poor services lg

dear sir,
I request after one month your Jamshedpur service center your CDMA headset lg235 cabinet order but ingore my request.

I purchased LG Washing

I purchased LG Washing machine from Vivkes, T.Nagar, Chennai on 21-Aug-2011. Due house shifting, I requested Viveks to deliver the washing machine to my new address on 29-Aug-2011. I got the washing machine delived to me on 29-Aug-2011. Due to house shifting and settlement, we could not do hand washing so heavily waiting for washing machine to be installed immediately. But LG installation person did not come on 30th and I called both Viveks and LG customer care. LG customer rep promised to send on 1-Sep-2011, but nobody came. When I called both LG and Vivkek, they said another 24 hours, and they repeated the same on Friday. Today is 2-Sep-2011, Friday and till now nobody came. Now they promised to come tomorrow, Saturday but I might want to go out tomorrow for many other pending tasks. How long can I patiently wait with the frustration. Please help.

no response from customer care please help on urgent baes

we have purchased one no of LG .0 tn split air condition in the month of June . we have installed the same without any problem, from last 10 days . I logged a complaint date 26 aug and my complaint no is RNA 110826076024 and gave the all address and contact number. your customer care use tell me same storey every day .we will call you back with in houre but from last 6 days i h'nt recived a call from LG .

this is a sincerity of the customer care officers of that esteemed company?
.reply

Harrassment & Unsatisfactory service after sale

Sub.:- Harrassment & Unsatisfactory service after sale

Dear Sir,

It is a matter of great concern & surprise that I had purchased your Refrigerator Model no.- GL325TM vide Bill No.3592 dated 12.06.06 from M/S Electro World, Panipat.
This Refrigerator started giving troubles from the last 2 years but since these were tolerable hence were ignored from my side.
However, when I had no other alternative, I approached/complained your authorized service Centre i.e M/S Hari Om Service, Panipat vide Complaint no.- 110601048605 on dated- 31/05/11.
After that, visiting so many times your service centre , finally Mr. Rathi (Engr.) visited my residence NFL ,Township,Panipat & clarified that Gas is to be filled up. Hence, gas was filled up on dated 07.06.11 & an amount of Rs,1030/- was charged from me vide Receipt No. 2182.But, again the same fault was noticed & complained in this regard. Then, gas was filled up on 09.06.11 again.
Now, after passing 2 months time, the same problem has arisen & when your Service Centre was contacted vide Complaint no.- RNA110827010506 dated 27/8/11 in this regard & they ( Mr. Pawan ,Engr.) have mentioned that compressor has to be replaced & since my Refrigerator’s guarantee period has been over in the month of May,2011 hence Rs, 4200.00 has to be paid by me.
You will appreciate that I have purchased your product due to your product durability & reputation in the market but under the above circumstances, I feel that these are not considered as satisfactory. Above these your Service Centre Service are also not reliable since within a period of 2 months, same fault is being experienced. I now feel cheated that in the first instance i.e on dt. 31.05.11, compressor was required to be replaced which was not replaced at that time so that my grievance could have been resolved once for all but this was not done & Rs.1060/- was wrongly charged from me. Reasons for not replacing compressor at that time are well known to your Service Centre, Panipat.
Under the above circumstances, I approach your good office that prompt action may be taken to replace my defective Compressor so that I can get satisfactory service of your product without fail.
Needless to mention that action to refund my earlier paid amount of Rs.1060/- is required by your good office which were wrongly charged by your Service Centre. I hope, keeping in view your good /healthy relations with the your customers an appropriate action will be taken.
Thanking you,
Rajiv Mehta,
(M) 94665-73463
Landline-0180-2666202

tft comlaint

dear
I have complained ten times about forty days ago but complaint noted only two times 14-08-2011 & ones after but no action please action otherwise i go to court. My Tft bill is 02-02-2011. adapter have problem i diagnose service center say only six month warranty but customer care say one year warranty my loss is about one lakh within fourty days . say 24hours& 12 hours problem solve

poor responce of AC complaint

I have purchased split AC in the month of may i have some smelling problem in AC while fan is in running mode complaint to dealer for same as per dealer just man is coming u stay at home but no response today on 27 th again call but no phone picking up i am living at Rajpura(Patiala) weather Lg will fix up the responsibility to solve the problem

Complaint for Mobile Handset

Sir,
I had bought an LG handset model no. G-5155 on 29.08.10 at Ayodhya, District-Faizabad in UP. Suddenly on 14.08.11 the phone has lost the light, then I took away to your service centre in Faizabad where they asked to leave the set for 3 days.
I left the set on 17.08.11, but they have not given till now. it seems that the Company does not care towards their product as well as their service too.
One another hand set of the same model was purchased by my relative on 25.11.2010, the same problem took place on18.08.11. I have given to service centre on 19.08.11, but it also could not repaired by your centre till now. Please , let me inform why is it so ? How much time you will take regarding my complaint.
Yours
Gopalji
Ayodhya
09455544581

severe complaint regarding LG service

Dear sir,
I Have a Double Door Refrigerator (Dios) hardly 6 year old. Apart from it we have lots of other Refrigerators, projector and Air conditioners from LG at my company premises, and till time I was a HAPPY Customer for above products.

Problem Started when our Dios stopped working, and no other Technician was able to cure it. And definitely the size and cost of Dios made local technician run away. So we called LG customer Care number on 16th Aug which claims 24hr service period and till date I am regularly calling them and waiting for that 24hr duration to end. I recognized I WAS a HAPPY customer of LG because I never called LG customer Care number.

Anyway I dont have other option, because the DIOS unit is a complicated model, all I can do is request LG or throw that thing. Through this I once again request you all, please REPAIR THE FRIDGE.

RNA110816044114, RNA110824062752.
Sanjay Brahmankar
Director
Suman Hatcheries Ltd.

complain of L.G.service engineer

i bought a fridge of 260lt on 29 July 2011.but there is a problem in its cooling system.My complained no.is RNA 110822085321 dated 22.8.11 and RNA 110823040223 dated 23.8.2011.but d response and behavior of d service engineer was unbearable.he was talking very rudely on phone.he visited at my house without any pre-information and without any appointment.his cell number is 8860622662.my contact number is 09711675116.

COMPLAINT ABOUT MY 50inch Plasma installation,

I was requested to installation my 50PJ250 Plasma T.V one month back till now nobody com to fix, no boday giving responce,

I LIKE TO BUY ONLY LG PRODUCT BUT IN DUBAI ONLY" DUBAI SERVICE PERSONS IS GOOD WITHEN 24 HOUS THEY WILL GIVE BEST SERVICE "

bUT IN INDIA I DID NOT GET RESPANCE TILL NOW THIS IS MY online complaint number" RNA110723010424 "

ANY BODAY CAN HELP US OR THIS IS THE LAST TIME TO BUY LG PRODUCT IN INDIA SO WE WILL NOT BUY NEXT TIME ANY OF LG PRODUCT
THX
ANUMALA
00971-506385329,
DUBAI
U.A.E

LG A/C Service

Sir,
Ice formation occure at air suction (eveporator) when reduce the Tempreture (say below 24 ) specially in rainy season and also reduced air flow. please help, It's urgent.

Extremely poor service

Let me first inform you that LG has the most pathetic repair services . After severe harrassment, I am planning to serve a legal notice and go to consumer court. However, I am writing this email to avoid legal hassles. I hope to receive a response in next 3 days.
I have a plasma TV 42PG21R (3 years old). The TV developed a snag around 2 months for which I lodged a complaint no. (RNA110603025057). After contacting the 1800 no. several times, I got a call from service centre and a technician visited my place. He recommended me to get two boards changed in TV and I asked him to get the parts. Later, after 20 days of no response I called 1800 number and they asked me to register another complaintRNA110622003932. After that, the service centre sent a guy with parts and charged me Rs. 13000/-. Just after he left, TV again went blank and I had to register the complaint -RNA11070404845. Now it has been more than 25days and no response.I feel cheated with loss of Rs. 13000/- and a dead TV.

Very Poor Service

I have purchased LG A/C in 2009.in the month of july 2011 my A/c stop working ,thereafter i contcted to LG Office ,Sahu Agency ,Lucknow.They told that compresor of A/C will be changed by company and in advance they taken me 1700/- +350/-=1950/-RS.

Now i have remind him several time pls instal the A/C in time.But Mr. Aslam(0522-4040100) at service center at Lucknow speak in very bad manner.I am very fed up by LG Poor service,even though i have pay in advance

Keerti Sati

Mobile not getting switch on.

Dear Sir/Madam,

I had purchased LG mobile(GX 200) on 25.07.10 and within year on 25.07.11 it was get automatically switch off & not getting on, so on 30.07.11 I visited to your service centre at mulund & infd the mob prb -1st they told me the repairs ch of Rs.150/- & again at evening when I inquired about my mobile they told me the charges of Rs.950/-

So please help me in resolving this problem. I had purchased this mobile with a trust that LG mobile is of Good quality & will work for long but I am very much disappointed with the Quality of LG Mobile as within a year such a big prb that I have to spend Rs.1000/-

Waiting for your reply.

Thanks & Regards.
From,

Vinayak khandge.
the most irrated & frustrated customer
(complaint no.RNA 110730089321)

LG Television

My LG Television is not working the warranty period is over Pls contact me 09946789056

Warranty claim for LG split AC

I have requested a warranty service from LG service center RNA 110715022374....almost 20 days now,no action yet.....made 100 calls to service center no use ...only promises for next day..... will make sure that NO LG products any more.

Demo and repairing of washing machin

I have buy LG washing machine before 3 months yet demo is not done . My machine is not working from 7 days .i called lg for 50 times for demo and 10 times for repairing . My request id is RNA110720023757.i am very much disappointed to see no one is coming for repairing and no feed back from LG. LG does not seems to value their customer . I suggest to every one that do not buy LG products .their service is worst worst .they are rude not try to solve customer problem .

very poor customer service from LG company

Dear sir,

Recently we bought one LED TV from abroad, it has been cracked down during transportation. We lodged a complaint with our local LG service centre.. once LG executive visited n told to bring TV to the service ccentre.. we too took the TV to the service centre n further he reported that the panel to be changed. we told that we are readfy to pay the cost incurred for buying of that panel.. for past 90 days we are following the LG executive through phone calls n e-mails. but worst response we have received... Really we fed up of buying LG product..
In ur ads, u r very well projecting abt the service, but in the real scene it very negative and pathetic..
by seeing our sufferings with ur service, our neighbours too decided not to buy ur product...
If these continues, ur company will be last in this competitive race...
this s a real one . on frustration only i m posting this in this site...
kindly look into it...

Demo and repairing of washing machin

I have buy LG washing machine before 3 months yet demo is not done . My machine is not working from 7 days .i called lg for 50 times for demo and 10 times for repairing . My request id is RNA110720023757.i am very much disappointed to see no one is coming for repairing and no feed back from LG. LG does not seems to value their customer . I suggest to every one that do not buy LG products .their service is worst worst .they are rude not try to solve customer problem .

lg window A/C

THE WINDOW A/C IS NOT WORKING WHICH I HAVE PURCHASED TWO YEARS BACK.
SOME BAD SMELL IS COMING OUT OF a/c cabinet while operating the same.

even cooling is effective , because of bad smell we are not able to run the same.

very poor service

i had complaint about my LED TV on 17/7/2011 with complaint no.-RNA-110717079149.they said that our costumer executive will contact you in nex 24 hours but wen they came they had given mobile no.s of two persons ( Girish- 9711187921 and Arvinder-9711187903) to call them and ask them to pick our unit from our home.We called then daily for 1 whole week and they always say that our customer executive will be comind today to take your unit but they never came. After one week i again complained on 23/07/2011 with complaint no-RNA-107723026860 and talked to Mr. Pradeep Gupta. Even aftr complaining second time they did not came to repair my unit so i called them again on 25/07/2011 and they gave me no. of Mr. Amit Aggarwal(Area Manager of costumer Care Branch, Rajouri Garden). I called him atleast 20 times but still he is not picking up the phone. So I recommend You to Think atleast once before buying any LG product.
THANK YOU

new ac not working

I am using LG Products for years. I had no problem with the LG products. but last May, I puchased split AC from LG . I am very much disappointed to see the performance. Ac is not working properly. I complained the dealer/ customer care but not got the satisfactory result. Often the compressor stopps running . Only the fan runs with no cooling at all. please help me . Is there any option to return the product.

No you can't return the

No you can't return the product. Contact first LG India toll free number and don't forget to read : Consumer Complaints Tips.

LED TV

It is pathetic to see all these number of LG customer's unhappy with the handling of complaints, after reading most of the comments, I am apprehensive when my complaint shall be entertain. In this compitetive atmosphere were service is the USP for every company to increase their market share, I wonder how service center take things lightly.

Anyways I have lodge a complaint with your call center for my LED TV, and was told that, we can expect a call in 24 hours, but so far there is no response from your end.

My complaint # is RNA 110718031811 hope this post is noticed and some action is taken.

LG products – Servicing under Regular Warranty & HAPPY LIVING PL

I am using various LG products for the last more than ten years. I was convinced that the LG products were good quality products competitively priced and carry best after sale service and value for the money spent. During this period besides purchasing various LG products for my own use I gifted these products to my daughter on her marriage and convinced my friends to opt for these products.

Following complaints lodged with your customer service centre remained un-attended till date:

· RNA 11623017922 dated 23/06/2011 (talked to Mr. Bhardwaj & Sonia , Call duration 7 minutes) – received telephone call from the engineer whom the complaint was allotted to by the service centre, the engineer enquired about the complaint, promised to come the next day but did not come. Waited for the engineer till 27/06/2011.
· RNA 110627063931 dated 27/06/2011 (talked to Mr. Harinder and Pinky, call duration 10 minutes) – the engineer whom the complaint was allotted to, called and enquired about the reason and purpose of complaint – (i) attempted to avoid visiting the place (ii) visited the place, wanted my signature on the service book to complete the formality of his visit. He was informed that the service book would be signed only after the drain hose is changed as required promised to return the next day with the requisite drain hose did not return.
· RNA110701062379 dated 01/07/2011 (talked to Mr. Jai Prakash and Mr. Ratnesh, call duration 17 minutes) – NO RESPONSE

In this connection I may add that while lodging my complaint I had clarified the following points to your executives attending to my call on 23/06/2011, 27/06/2011 and 01/07/2011:
· That my washing machine Model No. WFT 7519 JG is to be serviced as it has not been serviced since the day it was purchased.
· That the Drain hose is required to be extended i.e. a longer drain hose is required to be fitted.
· That the washing machine was purchased from M/s Electronic Paradise (North) Exclusive LG Shoppe, Pitampura, New Delhi vide Invoice No. RO 38417 dated 13/12/2009.
· That besides, the machine was also covered under HAPPY LIVING PLAN No. JK 18935 valid till 18/12/2015.

I am sorry to write that the current management of LG does not seem to value their customers any more otherwise how come that the complaints lodged with the customer service centre go unattended despite repeated reminders. I fail to understand as to why do you people recommend and persuade customers to opt for extended warranties under HAPPY LIVING PLAN if you do not intend to provide the preventive maintenance and service even after entering into such a contract with the customers. When I purchased the machine, the LG engineer Mr. Sunil Kant, who came for the installation of the machine advised me that if I opt for the HAPPY LIVING PLAN at Rs.2824/-, the warranty of the machine will stand extended and 50% of the amount paid will be refunded after expiry of the HAPPY LIVING PLAN.

I am not satisfied with the after sale service or the preventive maintenance rendered by your company. Since the Washing Machine purchased on 13/12/2009 was still under regular warranty, I do not wish to avail extended warranty under HAPPY LIVING PLAN. I, therefore, call upon you to refund the money collected from me under the HAPPY LIVING PLAN and arrange for immediate service of my washing machine.

S.K. Khanna
B-30 Overseas Apartments, Sector-9, Rohini, Delhi - 110085
Tel.: 011 47090421, Mobile: 9810989227

Low quality products-LG ACs

For past decade I have been buying only LG Acs for home & office.Never had issues.Now even the best highend models too dont work for more than a year & repairs they say not possible as parts not available.We have now moved to Voltas.
I have Acs at home which I have paid for part replacements just at the close of a year and another Ac which is lying unattended as parts not available.Need attention of LG please asap.
Manju

Need 3D clip on glasses

Hi ,

I require 4 3D clip on glasses for LG LED 3D TV (Model Number: 42LX6500 3D ) in Navi Mumbai. Please let me know here I can get the same.

Regards,

Anirban

very bad service

The handle of my refrigerator has been broken since the last month. my complaint no. is 110615007125. The service company first said that the model is now withdrawn ( my fridge is only 5 years old). After i insisited they have placed an order but apparently the part has still not been delivered to them. Kindly look into this matter and please get it solved as soon as possible.

i Bought Remote control with

i Bought Remote control with Bar code MKJ37815705.

1. Service centers are not advising to use battery during purchase, where consumer is assuming them self that battery is already built in. Hence its becoming surprise after reaching home and found not working.

Service center are working in an intention to achieve sales target only. They are not in a position to work for customer which is suppose to be moto of service centers.

The above details has been explained by me to LG Direct Service Center, Vadapalani, Chennai on 16.07.11. But the technical coordinator is not understanding the consumers point of view.

2. From morning on 16.07.11, am keep on calling LG Direct Service Center, Vadapalani, Chennai to the contact number 044 64549186 [This number was received from customer care]. No response,its ringing all the time. Hence, what for service require from LG Direct Service Center, Vadapalani, Chennai. What is the comfort level your organisation is providing to customer. What is the message your organisation is going to emphasize to the technical coordinator who spoke to me. He not reveling the name till my discussion and not providing the email ID for me to send complaint.

Your review to look at LG Direct Service Center, Vadapalani, Chennai issues.

DO FREE SERVICE

Dear Sir/Madam,
I purchase split a/c past 4 months back,till i am not done free service,please help me to do service for my a/c,i am in chennai,nearest of saligramam-93.My Mobile No:9791102323,please tell any service centre to contact me earlier,Thanking You.

need washing machin stand

hi,
please help me--- i have one LG washingmachine , need stand, but how and where ?

Dissapointed

Sir,
I purchased one handset LG P500 and after a month there was some problem in booting,so I handed to Lg Service Center in Shillong in Barik ... but till now my handset has not been fixed and now they are telling me that it will take another 10 days as they are going to change the pcb circuit because they ll have to order it.

My intention to write is that why the LG Company does not provide spare parts to the center whereas they have to ordered it.

The person handling the phone is :
Mr Saikia from Guwahati.
Smt S.Lyngdoh from Shillong.

A Dissapointed Customer.
B.Pradhan
918974115062.

+1 disappointed

Sir,
Purchased a handset LG KM900 Arena and after a few months the touch screen gave problems. I visited the Lg Service Center in Shillong in Barik ... and now its been one month that they are making me wait for the parts to arrive at the center.... plus my warranty period will be ending on November this year (2011)... Every time i call them the same answer "have to wait for a week for the parts to reach the center" .. Its getting really irritating because i cant even use my phone now....

I strongly support the above post on this matter...

A Dissapointed Customer.
E.Marwein
919774882842.

POOR service from LG

LG service after sales is very poor.

My comlaint number is RNA110611070263. The complaint was registered one month back. The LG technicion visited twice to repair the problem. but he does not able to diagnose the problem then they told me to take LG LCD at their service center. I took LCD to their service centre, after 1 week, i am not able to get the proper feedback from service centre.

Now please help me to get out of it.

Split AC air swing flap not replace & defective flap with LG

Total irresponsible behavior of LG. Purchased split AC on 24th April 11 but after few days my Ac Air swing flap stopped working. I call to service engineer , he visit to my home & brought flap with himself taht defective air swing flap.But till date i.e 12th July 11 new parts not recieved & fitted in my AC. Number of times contacted to the Area customer officer (Ph. No.- 07566660842), Indore is not recieveing my phone from last 2 days and on no. 18001809999, every time response getting is -- "will be done within next 24 hrs" & customer care not giving any complaint number. Will LG fix the responsibility and get the AC repair immediately otherwise I will go to consumer forum within 4 days & highlight on popular news channels.
Regards,
Gaurav Agnihotri
08889345866

LG MOBILE COVER

DEAR SIR
I PURCHASED LG GX300 MODEL MOBILE FOR Rs.5300/- BUT IAM NOT GETTING RIGHT COVER FOR THIS MODEL. KINDLY HELP US WHERE IT IS AVAILABLE.

THANKING YOU

A.G.MADHAVAREDDY
CELL NO:9441555508
:8978299617

mobile pouch (cover)

Dear sir
we purchased LG GX300 mobile Rs 5300, but for this mobile we are not getting right mobile pouch (cover) in chittoor dist. Andhra pradesh.with out cover whenever it follen (drop) from my hands screen is damaged & appears scraches.It hurting my heart kindly help us.

thanking you

A.G.MADHAVA REDDY
MOB:9441555508,
:8978299617

regarding refrigarator problem

i have bought one lg 285sedg5 refrigarator from lg showroom and i have registered complaints regarding it's product and my complaint no is . RNA110628025128 but after this no responce from the lg support side was came . many weeks passes but still no communication from your side how i will expect to this big brand plls provide the service related to it as soon as possible .
rohit gupta
9953131312

Again Facing problem In LED

My name Salim Vohra , I was purchase 32LED4600 on 16/03/2011 then after first time face volume problem in led that time was Replaced on 23/05/2011 but now we are again facing problem on display within 1 Months and 15 day, so please request you we are not Satisfied with LG Service.
I would request you to kindly look into the matter and do the needful as soon as possible.
Kindly Contact On :- 09824240466 / 09824916275

LG ROAD SIDE CO

I THINK EVERYONE & ANYONE WHO READS SHOULD NOT BUY LG PRODUCT THEY BLOODY SUCK YOUR LIFE IN AFTER SALES SERVICE

Poor response from LG for repair of my LED TV

Hello Sir, I need to get my LED TV repaired,its still under warranty.My request No is RNA110525064349 . The service center people are not responding .I am behind them from last one month and 10 days.Even repeated calls to call centre are not helpful. Hope to get some response from LG. Regards Rajesh

COMPLAINT ABOUT MY ONE AND A HALF MONTH OLD HANDSET(T-325)

I HAD PURCHASED A LG T-325 HAND SET FROM UNIVERCEL ON 16-05-2011 . AND I AM EXPERIENCING A PROBLEM IN MY HAND SET IF THE CONTACT THE SERVICE CENTER IN INFANTRY ROAD,BANGALORE....THEY R NOT GIVING ME A SUITABLE SOLUTION SO I REQUEST U PPL TO TAKE A ACTION AGAINST THIS N GIVE ME A SUITABLE SOLUTION

RNA110618018686

My TV PCB board had problem and is been taken for repair since two weeks.
It is still not repaired and returned despite calling everyday thrice to the local service engineer.
Same was escalated to CC and they furbished me with a new RNA No- RNA110624081824.
Finally yesterday, CC provided me a escalation number of some Lata kombil 9820871195, who i called up thrice but didnt pick up the phone.
I have bought another TV LG LED version 6 months back and am starting to seriously regret the deal, as with this type of post sales support i should have opted for some other brand.
Seriously Disappointed,
Ninad Ghag

Your AC refrigent details required

We would like to know what type refrigent is used in all your AC and refrigerators and what is the ODP level of such refrigent?

Split A/C repair complaint

This is our second reminder toyour office. after 20 days of our complaint one of your dealer service people came here to attend the problem. My AMC got over on 11-6-2011.After so many reminder calls your employees are not responding and we forced to send emails to your office. He said your AMC is lapsed, so have to pay for service. I like to continue my AMC, right now I am ready to pay for AMC. He said you have to pay Rs.1100/- to fill the gas one day before. Next day we will come for filling and attend your problem.
We never thought LG people are also cheating their own customers in this way. You can very well check up my regulaorities against your product. From last 5 years I am in AMC. Because of your people negligence only it got delayed.
We appriciate immidiate action from your side.

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