JioHotstar Customer Care No.

Updated on Wednesday, 20 August 2025 - 11:51pm

Organization:

hotstar.com

International Numbers:

+1833 212 2120 (For Contact Support)

Website:

Official Website

iOS App:

JioHotstar

Android App:

JioHotstar

Email

hello [at] jiohotstar [dot] com (For General Query)

Important Links

Support Center

If you have any query related to JioHotstar all services , you can go to this Help desk / Support Center
After go to the Help desk / Support Center, you can see the contact form below, you can fill this Contact Form
You can also go to the Chat Box which is given besides the Contact Form, after go to Chat Box you can start chat with JioHotstar Customer Care and ask your queries

Head Office Address

Star India Pvt. Limited,
Star House, Urmi Estate, 95 Ganpatrao
Kadam Marg, Lower Parel (West),
Mumbai- 400013, India

Social Sites

Comments

Mon, 21/09/2020 - 8:32pm — pankaj kumar (not verified)

Sir pankaj kumar mere account

Sir pankaj kumar mere account se balance Kat gaya hai aur density hotstar subscription not active Kya kare

Mon, 21/09/2020 - 6:42pm — Avik Das (not verified)

Payment done but subscription not started

I have paid Rs 399 for Hotsar vip subsciption for the number -xxxxxx but subscription not started yet.
So Sir /Madam kindly check the problem... I have attached the billing invoice bellow...

Mon, 21/09/2020 - 1:28pm — Puranjay Mandal (not verified)

Paid 399 VIP subscription but unable to see STAR SPORTS

Its horrible experience, after payment also services not been provided. Please provide access to all channels or refund money or else will lodge a complaints in consumer court.

Sun, 20/09/2020 - 11:34pm — Sudendu Roop Rai (not verified)

not able to access my account.

Link my account to my new number or to my mail id.

Sun, 20/09/2020 - 11:16pm — Manoj kumar (not verified)

I had payment but still showing subscribe

Sir I had payment 2 time yesterday but its showing again for subscribe.. how many time I have to subscribe this channel.. plz fix this problem otherwise refund my money

Sun, 20/09/2020 - 8:30pm — Pranab Jyoti (not verified)

payment done but its not working,it shows renew your hotstar account but i also paid rs 399 on 19th aug 2020. kindly resolve it asap.
Showing there Error what is the problem on there,but I see the yesterday match no any Problem on yesterday .

Sun, 20/09/2020 - 8:25pm — Prabhakar (not verified)

account not actived

I HAD MADE PAYMENT OF RS 399 FOR (DISNEY +HOTSTAR VIP ) , PAYMENT IS MADE THROUGHT PANEOAY WALLET ACCOUNT,
BUT DISNEY HOT STAR IS NOT ACTIVATED, PLEASE HELP OR AMOUNT REFUND

Sun, 20/09/2020 - 7:51pm — Anonymous (not verified)

I had payment to subscription

I had payment to subscription of vip but there is showing premium and upgrade plz hotstar adjust in vip and activate it

Sun, 20/09/2020 - 6:27pm — MANOJ KUMAR PATIDAR (not verified)

AMOUNT DEDECTED BUT NOT SINGN IN

SIR
MOB- XXXXXXX524
I HAD MADE PAYMENT OF RS 399 FOR (DISNEY +HOTSTAR VIP ) , PAYMENT IS MADE THROUGHT SBI ACCOUNT,
BUT DISNEY HOT STAR IS NOT ACTIVATED

Tue, 29/09/2020 - 7:19pm — Lopamudra rauta (not verified)

SIR MOB- XXXXXXX608 I HAD

SIR
MOB- XXXXXXX608
I HAD MADE PAYMENT OF RS 399 FOR (DISNEY +HOTSTAR VIP ) , PAYMENT IS MADE THROUGHT BOB credit card,
BUT DISNEY HOT STAR IS ACTIVATED.I Want to deactive it.kindly contact me back.

Sun, 20/09/2020 - 12:30pm — DEBASISH MONDAL (not verified)

hotstar disney Payment

I HAD MADE PAYMENT OF RS 399 FOR (DISNEY +HOTSTAR VIP ) , PAYMENT IS MADE THROUGHT SBI ACCOUNT,
BUT DISNEY HOT STAR IS NOT ACTIVATED

Sun, 20/09/2020 - 11:53am — Nandlal vishwakarma (not verified)

Double recharge

Payment do Baar ho Gaya hai

Sun, 20/09/2020 - 11:52am — Harsh Kumar Srivastava (not verified)

Hotstar vip is not working

I did pay for hotstar vip but not working

Sun, 20/09/2020 - 11:21am — Dhondiba Yamkar (not verified)

Hotstar VIP is not responding

Hotstar VIP is not responding even after paying money

Sat, 19/09/2020 - 8:56pm — Suresh M G (not verified)

Payment done but i can't access Disney VIP Specialties

Hi Hotstar Management,
I'm Suresh M G, I'm Hotstar user. my Disney VIP Subscription is done but i can't Access it. It is showing "An error occurred (NM-4000)". Plz fix it... its my humble request... otherwise refund our money...

Sat, 19/09/2020 - 8:48pm — Anonymous (not verified)

Money deducted not able to login

Never buy this subscription money is deducted and I'm not able to login
Useless app

Sat, 19/09/2020 - 8:30pm — Gagan ingawale (not verified)

Not working hotstar

Submitted by 14oo rs but not working to hotstar pleas

Sat, 19/09/2020 - 8:02pm — Deepak mishra (not verified)

PAYMENT MADE BUT NOT

PAYMENT MADE BUT NOT ACTIVATED
Submitted by Anonymous (not verified) on Mon, 14/09/2020 - 7:37pm.
I HAD MADE PAYMENT OF RS 399 FOR (DISNEY +HOTSTAR VIP ) , PAYMENT IS MADE THROUGHT SBI ACCOUNT,
BUT DISNEY HOT STAR IS NOT ACTIVATED

Sat, 19/09/2020 - 8:00pm — Deepak mishra (not verified)

i did from Google pay and not

i did from Google pay and not done
Submitted by Deepak Mishra (not verified) on sat, 19/09/2020 - 7:37pm.
i done it from Google pay and dont getting how to use this please revert m asap

Sat, 19/09/2020 - 1:15pm — Himanshu Bhati (not verified)

I have already payment in Hotstar but not active

Sir my mobile number already pay Hotstar payment 399 but not active show please note my complaints

Fri, 18/09/2020 - 12:53am — Sudhanshu Rastogi (not verified)

I have made a payment of Rs.

I have made a payment of Rs. 399/-on 17.9.2020 to recharge my account, but the amount is not credited and the account has not been activated.

Thu, 17/09/2020 - 7:54pm — Anonymous (not verified)

Not use hotstar

Hello
As i am an hotstar user and I don’t want to renew my subscription
But it’s renew automatically pls go through my request and cancel my subscription with refund me back.

Mon, 14/09/2020 - 7:37pm — Anonymous (not verified)

PAYMENT MADE BUT NOT ACTIVATED

I HAD MADE PAYMENT OF RS 399 FOR (DISNEY +HOTSTAR VIP ) , PAYMENT IS MADE THROUGHT SBI ACCOUNT,
BUT DISNEY HOT STAR IS NOT ACTIVATED

Fri, 25/09/2020 - 6:35pm — Prakash choudhary (not verified)

Hotstar vip not activate

Not Reguraley play ipl not work
Why

Thu, 24/09/2020 - 8:49pm — Giridhar Behera (not verified)

Not working

Kindly Active my 399 pack

Wed, 23/09/2020 - 4:17pm — Sonukumarmandal (not verified)

I HAD MADE PAYMENT OF RS 399 FOR (DISNEY +HOTSTAR VIP ) , PAYMEN

I have not been able to get people even after subscribing to my Disney hotstar account

Sun, 20/09/2020 - 8:43pm — Biswajit Mahapatra (not verified)

I can not find my hotstar VIP I'd

I can not find my I'd and I forgot that which number I provide on payment time , so kindly help me !

Sun, 20/09/2020 - 8:25pm — Aman (not verified)

Not working of IPL match video

Videos cannot play more than 1 device. But the Video can play atleast 2 devices in other people.

Sun, 20/09/2020 - 8:04pm — Ajay Kumar (not verified)

HAD MADE PAYMENT OF RS 399 FOR (DISNEY +HOTSTAR VIP ) , PAYMENT

HAD MADE PAYMENT OF RS 399 FOR (DISNEY +HOTSTAR VIP ) , PAYMENT IS MADE THROUGHT SBI ACCOUNT,
BUT DISNEY HOT STAR IS NOT ACTIVATED

Sun, 20/09/2020 - 6:49pm — Viswa killada (not verified)

The amount is debited but i am not facing the problem to watch

I had debited the amount but im facing the problem of watching live

Sun, 20/09/2020 - 6:39pm — Kailash mandal (not verified)

C

Mai jio Ka rechar karia phir bhi Nahi chal rha he match

Sun, 20/09/2020 - 3:09pm — PARESH S PATEL (not verified)

399 PAYMENT IS MADE THROUGHT BOB ACCOUNT

PAYMENT MADE BUT NOT ACTIVATED

Sun, 20/09/2020 - 2:32pm — Rajesh jha (not verified)

VIP account is not working

I have activated hotstar VIP but one time only one device is working

Sun, 20/09/2020 - 9:23am — Sunil Sharma (not verified)

Account payment close hone ke Karan

Sir mene Kal hi 399 ka recharge karwa Jo aaj aaj ka match activate plan bata raha aur mera balance bhi kat gaya who solution nikaliye sar please

Sat, 19/09/2020 - 11:11pm — Sagar (not verified)

I HAD MADE PAYMENT OF RS 399

I HAD MADE PAYMENT OF RS 399 + 110 FOR (DISNEY +HOTSTAR ALL VIP ) , PAYMENT IS MADE THROUGHT SBI ACCOUNT, (PHONE PE)
BUT DISNEY HOT STAR IS NOT ACTIVATED, IT SHOWS ERROR HAS OCCURRED PLEASE TRY AGAIN LATER (NM-4000) . SO Can you please resend send my amount. kindly resolve it as soon as possible.

Sat, 19/09/2020 - 9:47pm — Elumalai (not verified)

Hotstar is not working

Dear sir,
Me in recharge in Rs.399 but not for live cricket so I need your help

Sat, 19/09/2020 - 9:30pm — chandrakant (not verified)

PAYMENT MADE BUT NOT ACTIVATED

PAYMENT MADE BUT ACCOUNT NOT ACTIVATED

Thu, 01/10/2020 - 7:30pm — ashraf mujawar (not verified)

payment issue

payment succesfully paid but not activat plzz refund my money in my account

Sat, 19/09/2020 - 8:52pm — Biswajit das (not verified)

VIP is not activated

Sat, 19/09/2020 - 8:43pm — Anonymous (not verified)

OTP not received

Sat, 19/09/2020 - 8:20pm — Anonymous (not verified)

I paid 399 to hotstar for VIP

I paid 399 to hotstar for VIP But I a not able to watch IPL, asking to get premium to watch match. If hotstar want make money inform at the beginning only.
Worrest app.

Sat, 19/09/2020 - 7:23pm — Deepak kumar (not verified)

399

399 recharge but not play IPL

Sat, 19/09/2020 - 9:03am — Mujeeb Ur Rehman (not verified)

Paid 399 but no subscription

Yesterday that is 18 of September I had availed hotstar vip worth 399 and the money was taken from my account but no subscription is not available help me as soon as possible.

Sun, 13/09/2020 - 5:54pm — Papia B Chdourdhury (not verified)

I paid the ViIP subscription fee Rs399 but not working

I am not able to access VIP inspite of making the payment

Wed, 09/09/2020 - 7:50am — Anonymous (not verified)

sar mere nomber star sport

sar mere nomber star sport chanal kyonhi chal rhah

Tue, 08/09/2020 - 1:53pm — Anushya (not verified)

Money debited but subscribtion is not activated

Hotstar has been debited the amount for hotstar vip subscribe it has been auto renewed but the subscribtion is not yet activated. Pls activate it or return back my money. It dont want to get paid for the service which i m nt using it. Return the money back.

Mon, 07/09/2020 - 6:07pm — Ramnarayan Bhushan (not verified)

How can see hotstar on tv

I'm already pay subscription but not seen on fire TV stick LG tv

Fri, 04/09/2020 - 10:53pm — Nikhil Sirdeshpande (not verified)

Unable to access my account Q LED

Dear Sir,

Please refer to the below my account details .

I had a Disney + Hotstar VIP account , but i am unable to see this on my Samsung Q LED 49" .

Also unable to connect my QLED to my account .

Please resolve my issue immediately. If any help let me know .

My account with my Samsung Q LED 49"

image.png

Thanks & Regards
Nikhil Sirdeshpande

Fri, 04/09/2020 - 10:25am — Jayachandran (not verified)

Cancel Request

Hello
As i am not using hotstar anymore and I don’t want to renew my subscription but past four months it’s renew automatically.
Please go through my request and cancel my subscription with refund me back.

Tue, 01/09/2020 - 10:37am — Ashis Agarwal (not verified)

Problem using hotstar

I recharge my hotstar acount with 399 but unable to make it please solve the problem or refund the money
back or I'll be taking the legal action or fix the problem as soon as possible kindly requested

Thu, 27/08/2020 - 8:29pm — Anonymous (not verified)

Recharge problem

Not live sports

Thu, 27/08/2020 - 11:02am — Shonimaroshan (not verified)

Not able to see any movies...

Hi Sir/Madam,

We are not able to see any movies available in hotstar as we've paid for 1year subscription. Kindly rectify the same.

Regards,
Shonimaroshan

Sat, 22/08/2020 - 6:52pm — Ramandeep kair (not verified)

Premium episodes

Hello ma'am/sir
Am already recharged of 399 for this year 2020 ,in lasi month ,but today this problem is occours you will enable to see premium episodes, kindly solve my problem.
Thanks

Thu, 20/08/2020 - 4:21pm — Anonymous (not verified)

Help

Thu, 20/08/2020 - 11:13am — UmeshAnonymous (not verified)

Amount is debited premium is not activated

Sir iam hot star coustmer amount is debited in my account premium is not activated please resend the money 399

Mon, 21/09/2020 - 7:25pm — Feroz khan (not verified)

Subscribe kiya lekin hotstar not working

Sir iam hotstar costumer amount is debited in my account premium is not activate please resend the money 399

Sun, 20/09/2020 - 8:03pm — Suman Kumar (not verified)

Abhi tak active nahi hua hai

Sun, 20/09/2020 - 9:31am — Sunil Sharma (not verified)

Mene kal 399 ka recharge

Mene kal 399 ka recharge karvaya vah kitne dinon ka hai

Wed, 21/04/2021 - 12:28pm — Sagar (not verified)

399 no mebarbarship

Mene 399 ka recharge
Submitted by sagar dushing (not verified)

Sun, 20/09/2020 - 9:25am — Sunil Sharma (not verified)

Main karle to 399 rupay ka

Main karle to 399 rupay ka recharge karwa

Sat, 19/09/2020 - 8:00pm — kishor (not verified)

not coming otp

to bad to login

Thu, 10/09/2020 - 9:52pm — Naresh (not verified)

Amount is debited premium is not activated

Sir iam hot star coustmer amount is debited in my account premium is not activated please activate my account

Thu, 10/09/2020 - 9:49pm — Naresh (not verified)

Amount is debited premium is not activated

Sir iam hot star coustmer amount is debited in my account premium is not activated please resend the money 399

Thu, 27/08/2020 - 7:44pm — Suraj modanwal (not verified)

Chalu nahi horaha h star

Chalu nahi horaha h star sport1 chanle

Wed, 19/08/2020 - 3:21pm — rinku (not verified)

payment done but its not working . it shows renew or subscriptio

payment done but its not working,it shows renew your hotstar account but i also paid rs 399 on 19th aug 2020. kindly resolve it asap.

Tue, 23/02/2021 - 11:16am — Radhika savaliya (not verified)

Hotstar service problem

Payment done but not working

Sun, 20/09/2020 - 9:24am — Sunil Sharma (not verified)

Aaj main chali payega ya

Aaj main chali payega ya nahin sar ji please batao

Sun, 20/09/2020 - 12:34am — Anonymous (not verified)

Have done my payment but

Have done my payment but still acc has not been activated

Mon, 17/08/2020 - 7:57pm — Harvinder Singh (not verified)

Change mobile number & email address

Kindly change mobile my mobile number & email address

Mon, 17/08/2020 - 7:57pm — Harvinder Singh (not verified)

Change mobile number & email address

Kindly change mobile my mobile number & email address

Sun, 20/09/2020 - 9:18am — BIPLAB ROY (not verified)

I AM NOT BEING ABLE TO WATCH

I AM NOT BEING ABLE TO WATCH LIVE HOTSTAR THOUGH I HAVE PAID 399

Sat, 19/09/2020 - 8:03pm — JEETU GURJAR (not verified)

Change mobile number

Sat, 15/08/2020 - 3:26pm — B Majumder (not verified)

I will renew if it is with previous rate

Today I tried to renew my account last 2 year I paid Rs.999/- .This time I found u tagged Disney and charged Rs.1499/-. I am not at all interest for Disney and want to renew with Rs.999/- as it was. But I found no option is available of this. Tagging your choice with more amount simply cheating. write whether it will be available or not. I write again I am only interest with Rs.999/-
Biswanath Majumder
I have logged in with my Facebook account biswa [dot] 66 [dot] bm68 [at] gmail [dot] com

Wed, 11/11/2020 - 2:44pm — Anonymous (not verified)

Pay my decision

. time I found u tagged Disney and charged Rs.1499/-. I am not at all interest for Disney and want to renew with Rs.999/- as it was. But I found no option is available of this. Tagging your choice with more amount simply cheating. write whether it will be available or not. I write again I am only interest with Rs.999/-

Sat, 15/08/2020 - 3:26pm — B Majumder (not verified)

I will renew if it is with previous rate

Sat, 15/08/2020 - 7:55am — Abhishek Dadhwal (not verified)

HotStar Stops automatically on my MI TV afer one or two episode

Hello HotStar,

I am your VIP customer, I have been using HotStar on my MI TV for the last 2 years but from last 1 month, it is showing strange errors. As soon as I complete 1 episode, the app stops with an error of "Please check your internet connection". I have tried reinstalling the app and resetting the tv as well, please help.

Fri, 14/08/2020 - 1:18pm — joginder kumar (not verified)

Disney hotstar recharge kya

Disney hotstar recharge kya hai per live match nahin dekh pa raha hun

Thu, 13/08/2020 - 4:10pm — Sharada Veeresvaran (not verified)

Hotstar VIP & Premium not working on my TV

I have recharged Hotstar with VIP & Premium page and i connect the hotstar connection with my TV through my Airtel settop box, Hotstar connected by VIP & Premium shown i am not able to watch on my TV. for that i have to chrome cast the mobile with my TV.

Please help us and provide solution to resolve this issue.

thanks & Regards
Sharada

Sat, 08/08/2020 - 10:33am — Parul Sharma (not verified)