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JioHotstar Customer Care No.

Updated on Thursday, 27 August 2026 - 4:53pm

Organization:

hotstar.com

Website:

Official Website

iOS App:

JioHotstar

Android App:

JioHotstar

Email

hello [at] jiohotstar [dot] com (For General Query)

Important Links

Support Center

You can also go to the Chat Box which is given besides the Contact Form, after go to Chat Box you can start chat with JioHotstar Customer Care and ask your queries

Head Office

Jiostar India Private Limited,
Star House, Urmi Estate, 95 Ganpatrao
Kadam Marg, Lower Parel (West),
Mumbai- 400013, India

Social Sites

Comments

Tue, 17/11/2020 - 10:49pm — Rajesh saini (not verified)

One month subscription then next month automatic deducted money

One month subscription then next month automatic deducted money from my account any verification why

Wed, 17/02/2021 - 9:42am — Deepak Kumar Singh (not verified)

Hotstar vip not working

I have recharge hotstar vip for few month before but now he is not working

Thu, 08/04/2021 - 10:00am — Deepak Kumar Singh (not verified)

Hotstar vip not working

Wed, 13/01/2021 - 3:02pm — Amit Dalvi (not verified)

I am active your Hot star desny for one month plan on my RBL credit card but, from your side it will auto debit every month. So i am want to stop this auto debits service from my RBL credit card. I don wont to continue your service.
PLease find my contact no 99xxxxx218.

Sun, 28/02/2021 - 1:51pm — sandeep pandey (not verified)

Deactivate auto debit

Deactivate auto debit
Submitted by sandeep pandey (not verified) on Wed, 28/02/21 - 01:47
I am active your Hot star desny for one month plan on my Axis credit card but, from your side it will auto debit every month. So i am want to stop this auto debits service from my Axis credit card. I don wont to continue your service.
PLease find my contact no 80*****668

Sun, 28/02/2021 - 1:04pm — Sanjeev Kumar (not verified)

Deactivate auto debit

Pls deactivate debit payment hotstar for my credit card

Sun, 18/10/2020 - 1:28pm — naveen kumar (not verified)

we did not do subscription

we did not do subscription but also they have taken money from our account without our permission what to do sir and i need my money back please send it to us

Thu, 15/10/2020 - 11:37pm — subbiah (not verified)

unable to activate

i have subscription of rs399/-through upi but my account is yet to activate

Fri, 30/10/2020 - 8:14pm — Rajaram Chauhan (not verified)

not working my 399 plan

Dear.Hotstar.VIP
I am Rajaram chauahn..
October18 to reicharj Rs.399
But this Richarj to day not working
.hotstar show this maaseg plz rechiraj this thine plz check my problem
Tranjuction I'd this.p2010181725417272732652

Sat, 12/12/2020 - 4:09pm — Amit Rajput (not verified)

399 hotstar vip not working

Sir, I had on December 6 for 399 Recharges Hotstar Vip, which has not been activated yet, I request you to activate it again.

Sat, 10/10/2020 - 9:35pm — Salman (not verified)

Log in issue

I paid already 399 but still i cant log in some day after this it functioning properly but i cant that time i tried so hard

Sat, 10/10/2020 - 8:21pm — Anony (not verified)

Pls I requested you for

Pls I requested you for adding gravity falls and ducktales all season provide

Pls sir

Fri, 02/10/2020 - 1:58pm — P R Kamble (not verified)

Paid 399 but still asking for subscription

I paid 399 on 20 September 2020 but still asking for subscription.
Please do needful action into my account.

Wed, 21/10/2020 - 9:09pm — Nareder (not verified)

Mera hotspot nhi chalta 399

Mera hotspot nhi chalta 399 ka be recharge be h

Wed, 14/04/2021 - 3:05pm — Anonymous (not verified)

Mera hotstar nahi chal raha h

Mera hotstar nahi chal raha h please chalu kare mujhe ipl dekhana h

Thu, 24/09/2020 - 6:32pm — Niraj Malviya (not verified)

complaint

I HAD MADE PAYMENT OF RS 399 FOR (DISNEY +HOTSTAR VIP ) , PAYMENT IS MADE THROUGH PHONE PAY,
BUT DISNEY HOT STAR IS NOT ACTIVATED AND NO ANY REPLAY BY COMPANY.

Thu, 08/10/2020 - 10:33pm — Rohit parmar (not verified)

Hostar activetion

I have done 399 packeje
But i have not a login
And 399 debit in my ac
So plse active in my hostar

Tue, 05/01/2021 - 10:42am — Kanagaraj (not verified)

Vip not working

Vip hotstar subscribe paid 399 but not working vip hotstar please close this issues

Sun, 21/02/2021 - 7:52pm — Lalit kumar (not verified)

Vip is not working

My pymnt is debit my account 399 in few months latter...but vip is not working properly

Sat, 10/10/2020 - 5:08pm — Akhilesh Kumar (not verified)

Hotstar activetion

399 recharge hone ke baad bhi continue nahi ho rha hai

Sat, 03/10/2020 - 7:28pm — Sikandar (not verified)

hot star chal nahi rha hai

Payment 399 but Disney hot star is not activated and no any replay by company

Sun, 11/10/2020 - 9:30pm — Surojit dey (not verified)

Hotstar is not activated

Rs 365 is payment but Hotstar is not activated

Wed, 30/09/2020 - 12:15am — Anonymous (not verified)

Hot star not showing the

Hot star not showing the cricket
6 days back recharge now

Wed, 23/09/2020 - 7:47pm — Anonymous (not verified)

worst service

I have subscribed to Disney+ Hotstar VIP on 19th September, but am unable to play content; It's asking
for a subscription till now. It's really frustrating, submitted my query but
no response till now. waste of money and time. poor customer care
Date : 19-09-2020
Disney+ Hotstar VIP

Wed, 23/09/2020 - 7:11pm — jaydeep patel (not verified)

reacharge vip 399 but not active

dear sir 22-10-2020 reacharge hot star vip 399 but not working and 399 debited in account plz fast solution in my complen ......

Tue, 22/09/2020 - 7:58pm — Ankit (not verified)

Subscription

I recharged 399 but I am not able to do that Disney + Hotstar
19-09-2020 7:38pm

Tue, 22/09/2020 - 10:17am — Mallikarjuna (not verified)

Payment Deducted but not Activated

i make a paymet For Hotstar+deisney For one Year Amount of Rs 399 But My Amount Was not Activated

Sat, 03/10/2020 - 6:01pm — Jagan reddy (not verified)

Hotstar prime not working

Already I am buying the prime but it's not working

Mon, 21/09/2020 - 8:37pm — Monika (not verified)

Money has been deducted from a/c

365 rs has been deducted from my account for no reason, please give me my money back

Mon, 21/09/2020 - 8:32pm — pankaj kumar (not verified)

Sir pankaj kumar mere account

Sir pankaj kumar mere account se balance Kat gaya hai aur density hotstar subscription not active Kya kare

Mon, 21/09/2020 - 6:42pm — Avik Das (not verified)

Payment done but subscription not started

I have paid Rs 399 for Hotsar vip subsciption for the number -xxxxxx but subscription not started yet.
So Sir /Madam kindly check the problem... I have attached the billing invoice bellow...

Mon, 21/09/2020 - 1:28pm — Puranjay Mandal (not verified)

Paid 399 VIP subscription but unable to see STAR SPORTS

Its horrible experience, after payment also services not been provided. Please provide access to all channels or refund money or else will lodge a complaints in consumer court.

Sun, 20/09/2020 - 11:34pm — Sudendu Roop Rai (not verified)

not able to access my account.

Link my account to my new number or to my mail id.

Sun, 20/09/2020 - 11:16pm — Manoj kumar (not verified)

I had payment but still showing subscribe

Sir I had payment 2 time yesterday but its showing again for subscribe.. how many time I have to subscribe this channel.. plz fix this problem otherwise refund my money

Sun, 20/09/2020 - 8:30pm — Pranab Jyoti (not verified)

Error

payment done but its not working,it shows renew your hotstar account but i also paid rs 399 on 19th aug 2020. kindly resolve it asap.
Showing there Error what is the problem on there,but I see the yesterday match no any Problem on yesterday .

Sun, 20/09/2020 - 8:25pm — Prabhakar (not verified)

account not actived

I HAD MADE PAYMENT OF RS 399 FOR (DISNEY +HOTSTAR VIP ) , PAYMENT IS MADE THROUGHT PANEOAY WALLET ACCOUNT,
BUT DISNEY HOT STAR IS NOT ACTIVATED, PLEASE HELP OR AMOUNT REFUND

Sun, 20/09/2020 - 7:51pm — Anonymous (not verified)

I had payment to subscription

I had payment to subscription of vip but there is showing premium and upgrade plz hotstar adjust in vip and activate it

Sun, 20/09/2020 - 6:27pm — MANOJ KUMAR PATIDAR (not verified)

AMOUNT DEDECTED BUT NOT SINGN IN

SIR
MOB- XXXXXXX524
I HAD MADE PAYMENT OF RS 399 FOR (DISNEY +HOTSTAR VIP ) , PAYMENT IS MADE THROUGHT SBI ACCOUNT,
BUT DISNEY HOT STAR IS NOT ACTIVATED

Tue, 29/09/2020 - 7:19pm — Lopamudra rauta (not verified)

SIR MOB- XXXXXXX608 I HAD

SIR
MOB- XXXXXXX608
I HAD MADE PAYMENT OF RS 399 FOR (DISNEY +HOTSTAR VIP ) , PAYMENT IS MADE THROUGHT BOB credit card,
BUT DISNEY HOT STAR IS ACTIVATED.I Want to deactive it.kindly contact me back.

Sun, 20/09/2020 - 12:30pm — DEBASISH MONDAL (not verified)

hotstar disney Payment

I HAD MADE PAYMENT OF RS 399 FOR (DISNEY +HOTSTAR VIP ) , PAYMENT IS MADE THROUGHT SBI ACCOUNT,
BUT DISNEY HOT STAR IS NOT ACTIVATED

Sun, 20/09/2020 - 11:53am — Nandlal vishwakarma (not verified)

Double recharge

Payment do Baar ho Gaya hai

Sun, 20/09/2020 - 11:52am — Harsh Kumar Srivastava (not verified)

Hotstar vip is not working

I did pay for hotstar vip but not working

Sun, 20/09/2020 - 11:21am — Dhondiba Yamkar (not verified)

Hotstar VIP is not responding

Hotstar VIP is not responding even after paying money

Sat, 19/09/2020 - 8:56pm — Suresh M G (not verified)

Payment done but i can't access Disney VIP Specialties

Hi Hotstar Management,
I'm Suresh M G, I'm Hotstar user. my Disney VIP Subscription is done but i can't Access it. It is showing "An error occurred (NM-4000)". Plz fix it... its my humble request... otherwise refund our money...

Sat, 19/09/2020 - 8:48pm — Anonymous (not verified)

Money deducted not able to login

Never buy this subscription money is deducted and I'm not able to login
Useless app

Sat, 19/09/2020 - 8:30pm — Gagan ingawale (not verified)

Not working hotstar

Submitted by 14oo rs but not working to hotstar pleas

Sat, 19/09/2020 - 8:02pm — Deepak mishra (not verified)

PAYMENT MADE BUT NOT

PAYMENT MADE BUT NOT ACTIVATED
Submitted by Anonymous (not verified) on Mon, 14/09/2020 - 7:37pm.
I HAD MADE PAYMENT OF RS 399 FOR (DISNEY +HOTSTAR VIP ) , PAYMENT IS MADE THROUGHT SBI ACCOUNT,
BUT DISNEY HOT STAR IS NOT ACTIVATED

Sat, 19/09/2020 - 8:00pm — Deepak mishra (not verified)

i did from Google pay and not

i did from Google pay and not done
Submitted by Deepak Mishra (not verified) on sat, 19/09/2020 - 7:37pm.
i done it from Google pay and dont getting how to use this please revert m asap

Sat, 19/09/2020 - 1:15pm — Himanshu Bhati (not verified)

I have already payment in Hotstar but not active

Sir my mobile number already pay Hotstar payment 399 but not active show please note my complaints

Fri, 18/09/2020 - 12:53am — Sudhanshu Rastogi (not verified)

I have made a payment of Rs.

I have made a payment of Rs. 399/-on 17.9.2020 to recharge my account, but the amount is not credited and the account has not been activated.

Thu, 17/09/2020 - 7:54pm — Anonymous (not verified)

Not use hotstar

Hello
As i am an hotstar user and I don’t want to renew my subscription
But it’s renew automatically pls go through my request and cancel my subscription with refund me back.

Mon, 14/09/2020 - 7:37pm — Anonymous (not verified)

PAYMENT MADE BUT NOT ACTIVATED

I HAD MADE PAYMENT OF RS 399 FOR (DISNEY +HOTSTAR VIP ) , PAYMENT IS MADE THROUGHT SBI ACCOUNT,
BUT DISNEY HOT STAR IS NOT ACTIVATED

Fri, 25/09/2020 - 6:35pm — Prakash choudhary (not verified)

Hotstar vip not activate

Not Reguraley play ipl not work
Why

Thu, 24/09/2020 - 8:49pm — Giridhar Behera (not verified)

Not working

Kindly Active my 399 pack

Wed, 23/09/2020 - 4:17pm — Sonukumarmandal (not verified)

I HAD MADE PAYMENT OF RS 399 FOR (DISNEY +HOTSTAR VIP ) , PAYMEN

I have not been able to get people even after subscribing to my Disney hotstar account

Sun, 20/09/2020 - 8:43pm — Biswajit Mahapatra (not verified)

I can not find my hotstar VIP I'd

I can not find my I'd and I forgot that which number I provide on payment time , so kindly help me !

Sun, 20/09/2020 - 8:25pm — Aman (not verified)

Not working of IPL match video

Videos cannot play more than 1 device. But the Video can play atleast 2 devices in other people.

Sun, 20/09/2020 - 8:04pm — Ajay Kumar (not verified)

HAD MADE PAYMENT OF RS 399 FOR (DISNEY +HOTSTAR VIP ) , PAYMENT

HAD MADE PAYMENT OF RS 399 FOR (DISNEY +HOTSTAR VIP ) , PAYMENT IS MADE THROUGHT SBI ACCOUNT,
BUT DISNEY HOT STAR IS NOT ACTIVATED

Sun, 20/09/2020 - 6:49pm — Viswa killada (not verified)

The amount is debited but i am not facing the problem to watch

I had debited the amount but im facing the problem of watching live

Sun, 20/09/2020 - 6:39pm — Kailash mandal (not verified)

C

Mai jio Ka rechar karia phir bhi Nahi chal rha he match

Sun, 20/09/2020 - 3:09pm — PARESH S PATEL (not verified)

399 PAYMENT IS MADE THROUGHT BOB ACCOUNT

PAYMENT MADE BUT NOT ACTIVATED

Sun, 20/09/2020 - 2:32pm — Rajesh jha (not verified)

VIP account is not working

I have activated hotstar VIP but one time only one device is working

Sun, 20/09/2020 - 9:23am — Sunil Sharma (not verified)

Account payment close hone ke Karan

Sir mene Kal hi 399 ka recharge karwa Jo aaj aaj ka match activate plan bata raha aur mera balance bhi kat gaya who solution nikaliye sar please

Sat, 19/09/2020 - 11:11pm — Sagar (not verified)

I HAD MADE PAYMENT OF RS 399

I HAD MADE PAYMENT OF RS 399 + 110 FOR (DISNEY +HOTSTAR ALL VIP ) , PAYMENT IS MADE THROUGHT SBI ACCOUNT, (PHONE PE)
BUT DISNEY HOT STAR IS NOT ACTIVATED, IT SHOWS ERROR HAS OCCURRED PLEASE TRY AGAIN LATER (NM-4000) . SO Can you please resend send my amount. kindly resolve it as soon as possible.

Sat, 19/09/2020 - 9:47pm — Elumalai (not verified)

Hotstar is not working

Dear sir,
Me in recharge in Rs.399 but not for live cricket so I need your help

Sat, 19/09/2020 - 9:30pm — chandrakant (not verified)

PAYMENT MADE BUT NOT ACTIVATED

PAYMENT MADE BUT ACCOUNT NOT ACTIVATED

Thu, 01/10/2020 - 7:30pm — ashraf mujawar (not verified)

payment issue

payment succesfully paid but not activat plzz refund my money in my account

Sat, 19/09/2020 - 8:52pm — Biswajit das (not verified)

VIP is not activated

Sat, 19/09/2020 - 8:43pm — Anonymous (not verified)

OTP not received

Sat, 19/09/2020 - 8:20pm — Anonymous (not verified)

I paid 399 to hotstar for VIP

I paid 399 to hotstar for VIP But I a not able to watch IPL, asking to get premium to watch match. If hotstar want make money inform at the beginning only.
Worrest app.

Sat, 19/09/2020 - 7:23pm — Deepak kumar (not verified)

399

399 recharge but not play IPL

Sat, 19/09/2020 - 9:03am — Mujeeb Ur Rehman (not verified)

Paid 399 but no subscription

Yesterday that is 18 of September I had availed hotstar vip worth 399 and the money was taken from my account but no subscription is not available help me as soon as possible.

Sun, 13/09/2020 - 5:54pm — Papia B Chdourdhury (not verified)

I paid the ViIP subscription fee Rs399 but not working

I am not able to access VIP inspite of making the payment

Wed, 09/09/2020 - 7:50am — Anonymous (not verified)

sar mere nomber star sport

sar mere nomber star sport chanal kyonhi chal rhah

Tue, 08/09/2020 - 1:53pm — Anushya (not verified)

Money debited but subscribtion is not activated

Hotstar has been debited the amount for hotstar vip subscribe it has been auto renewed but the subscribtion is not yet activated. Pls activate it or return back my money. It dont want to get paid for the service which i m nt using it. Return the money back.

Mon, 07/09/2020 - 6:07pm — Ramnarayan Bhushan (not verified)

How can see hotstar on tv

I'm already pay subscription but not seen on fire TV stick LG tv

Fri, 04/09/2020 - 10:53pm — Nikhil Sirdeshpande (not verified)

Unable to access my account Q LED

Dear Sir,

Please refer to the below my account details .

I had a Disney + Hotstar VIP account , but i am unable to see this on my Samsung Q LED 49" .

Also unable to connect my QLED to my account .

Please resolve my issue immediately. If any help let me know .

My account with my Samsung Q LED 49"

image.png

Thanks & Regards
Nikhil Sirdeshpande

Fri, 04/09/2020 - 10:25am — Jayachandran (not verified)

Cancel Request

Hello
As i am not using hotstar anymore and I don’t want to renew my subscription but past four months it’s renew automatically.
Please go through my request and cancel my subscription with refund me back.

Tue, 01/09/2020 - 10:37am — Ashis Agarwal (not verified)

Problem using hotstar

I recharge my hotstar acount with 399 but unable to make it please solve the problem or refund the money
back or I'll be taking the legal action or fix the problem as soon as possible kindly requested

Thu, 27/08/2020 - 8:29pm — Anonymous (not verified)

Recharge problem

Not live sports

Thu, 27/08/2020 - 11:02am — Shonimaroshan (not verified)

Not able to see any movies...

Hi Sir/Madam,

We are not able to see any movies available in hotstar as we've paid for 1year subscription. Kindly rectify the same.

Regards,
Shonimaroshan

Sat, 22/08/2020 - 6:52pm — Ramandeep kair (not verified)