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JioHotstar Customer Care No.

Updated on Thursday, 27 August 2026 - 4:53pm

Organization:

hotstar.com

Website:

Official Website

iOS App:

JioHotstar

Android App:

JioHotstar

Email

hello [at] jiohotstar [dot] com (For General Query)

Important Links

Support Center

You can also go to the Chat Box which is given besides the Contact Form, after go to Chat Box you can start chat with JioHotstar Customer Care and ask your queries

Head Office

Jiostar India Private Limited,
Star House, Urmi Estate, 95 Ganpatrao
Kadam Marg, Lower Parel (West),
Mumbai- 400013, India

Social Sites

Comments

Tue, 28/02/2023 - 6:17pm — A K Shrivastava (not verified)

unauthorized deduction from my drbit card

Rs149 in 27 Oct 2022 and again 149Rs on 27 JAN 2023 deducted from my account through debit card e mandate. While I didn't take any subscription any time. Please refund my amount as soon as possible and cancel my any unauthorized e-mandate.QjbAd

Thu, 23/02/2023 - 4:54pm — Swetha (not verified)

Refund issue

Debited amount of rs 149 from my account without my permission Auto debit didn't date need hot star subscription
So please return my money as soon as possible. Without my permission you have not right to deduction of my amount so please refund my account

Thu, 11/05/2023 - 4:52pm — Tushar Warwandkar (not verified)

Rs. 149 auto debit

Thu, 20/04/2023 - 7:49pm — Sachin Mankar (not verified)

Recharge kiya hostar open नाही ho raha

499 +149 return plz

Thu, 30/03/2023 - 10:34am — Shashi kumar (not verified)

Deducted @149

My hotstar auto payment is being deducted on yesterday's date 29/03/2023: I want that money back in my account

Sat, 18/02/2023 - 7:26am — Mukesh Dhiman (not verified)

Hotstar not working last 18 hour

Hotstar till now is down and no offical statement issue by the star regarding this hotstar down.. very bad service and mangement .. I am not renew the plan this is my last subscription ..

Fri, 17/02/2023 - 1:57pm — Dr Ggandeep (not verified)

Regarding unable to access my hot star account

Not able to watch on phone, web, tv ..kindly help. My account subscribe till sep 2023

Wed, 15/02/2023 - 8:11am — Anonymous

Pathetic Service of Disney Hostar

I mailed you people since 2nd Feb 2023 in order to cancel my subscription of Rs 149 and i have provided you all the details which was required from your end i.e. my mail id, my phone number, my card 1st 6 digit and last 4 digit too but till date the situation is as same as it was earlier.

Dissatisfied and disappointed customer of Disney Hotstar. Trust me I will never ever recommend anyone for using your subscription and never recommend anyone to watch Disney Hotstar.

Your services are really pathetic and unbelievable to see your poor customer handling. Today I came to know that your team is so helpless in order to resolve a customer issue since 2 weeks.

You team is good for nothing. Shame on you people.

Fri, 10/02/2023 - 2:51pm — Amit Bhatt (not verified)

Debited rs 149 from my bank accounts without my permission

This is in regards that today your team of disney+hotstar debited rs 149 from my bank accounts without my permission

This aim of debited my accounts is not good for your side of business you lost your customer faith and negitive response to the viewer

In future transaction kindly informed me about my renew subcription of deduction and not continue or debited the amounts without my permission and next time it will happen again sure i delete your app

Thu, 02/02/2023 - 3:47pm — PRANJAL RAO (not verified)

Maine Already Subscribe Kar Liya Hai
But Hotstar Firse Subscribe Karne Ko De Raha Hai
Please Solve My Problem

Fri, 27/01/2023 - 7:45pm — Kunal Patil (not verified)

149rs from my debit card without any intimation and without my p

This is in regards to my account in which your team has deducted 149rs from my debit card without any intimation and without my permission. please refund it back and cancel my subscription

Tue, 24/01/2023 - 6:32pm — Anonymous (not verified)

Debited amount of rs 149from

Debited amount of rs 149from my account without my permission Auto debit didn't date need hot star subscription
So please return my money as soon as possible. Without my permission you have not right to deduction of my amount so please refund my account

Thu, 23/02/2023 - 11:13am — SHREYASH SUTAR (not verified)

Refund of 149

Please refund my money

Thu, 07/12/2023 - 9:01pm — RAHUL saini (not verified)

149 rupay please refund

Wed, 20/12/2023 - 5:05pm — Pintu (not verified)

Refund my subscription mony

Cancel my subscription

Mon, 09/01/2023 - 11:45am — yogeh (not verified)

This is in regards to my

This is in regards to my account in which your team has deducted 149rs from my debit card without any intimation and without my permission. please refund it back and cancel my subscription otherwise I have to call my bank to raise a dispute against the same.

Fri, 06/01/2023 - 8:08pm — Aparna (not verified)

Complaint

Some episodes of Rajkumari serial are missing in the story, please add them

Tue, 31/01/2023 - 5:22pm — Deepak vyas (not verified)

Paymet issue mere phone pe se

Paymet issue mere phone pe se Autopay mode pr tha to mera payment automatic debit ho gya sir please me refund this payment

Tue, 03/01/2023 - 2:55pm — RamlalThakur (not verified)

Rs 899 has been deducted from

Rs 899 has been deducted from my account on dated 02/01/2022 without my permission.Kindly refund my money RS 899 as soon as.I have already paid the subscription the fee of hotstar up to 26th July 2023 .

Sat, 24/12/2022 - 6:14pm — Rupendra singh (not verified)

Why was my subscription allowed without my permission?

Refound my money

Mon, 23/01/2023 - 5:35pm — Ashish Kumar (not verified)

Cancelled my subscription

Same problem bro . Without my permission thay have started my last recharge plan. Kindly refund my amount with reference id *******5384 date 23rd jan 2023

Tue, 13/12/2022 - 6:37pm — Shaileshbhai Solanki (not verified)

Return my money

899/- rupees have been deducted by you from my account on 11/12/2022 without my prior approval which has not been returned to me yet. I have already messaged you don't the reply given by you, request to return my money. hotstar is also closed. Give me my rupiya as soon as possible.
A/C subscription detail :- mobile number - 720101xxxx

Fri, 31/03/2023 - 9:09pm — K Naveen Kumar (not verified)

Refund my money

Dear hotstar team,
Actually i subscribed for match purpose i upgraded plan but I don't about ipl 2023 live

Thanks and regards
K .Naveen Kumar

Mon, 05/12/2022 - 9:47pm — Ravindra Meena (not verified)

Refund

05/11/2022 Debited amount of rs 149 from my account without my permission Auto debit didn't date need hot star subscription
So please return my money as soon as possible. Without my permission you have not right to deduction of my amount so please refund my account

Thu, 02/02/2023 - 3:18pm — E.VIJAY KUMAR REDDY (not verified)

Refund my amount

Please refund my amount from hotstar subscription

Thu, 12/01/2023 - 10:39am — Eklavya (not verified)

uncle mere se galti se Disney

uncle mere se galti se Disney hotstar par subscription Diya Gaya Hai Uska Paisa Mujhe refund chahie

Tue, 22/11/2022 - 5:11pm — Surender (not verified)

Refund

Mere account se Rs 499 ka hostar ka recharge ho gaya without my permission and money debited .please refund my money as i cancelled my subscription.

Mon, 03/04/2023 - 1:25pm — lalit choudhary (not verified)

complaint regarding auto renewed payment after cancelation.

Mere hotstar subscription ko cancel krne ke bad bhi mere payment auto renewed ho gya. muje subscription nhi chaiye mere paise wapis kro.

Tue, 22/11/2022 - 2:00pm — Dipa (not verified)

Cancel subscription

Please cancel my subscription. my mobile number is 964xxxx958

Wed, 01/03/2023 - 6:55am — Sunny Thakur (not verified)

I want to deactivate my subscription

I want to cancel my subscription because I have no money so I requested you please cancel my subscription

Mon, 21/11/2022 - 11:02am — Pratap Singha (not verified)

Un authorised create instant mandate don't debit

Unauthorized standing instruction against my credit card amount is Rs. 499/-,So,Please cancelled the immediate and don't debit amount from my card. and confirm me, Whether cancel standing instruction.

Fri, 04/11/2022 - 2:26pm — Amit (not verified)

Please end my subscription

HI Team,

I want to end my subscription. But I am not able to login into my Hotstar account as I am out of
India at the moment.
Please cancel my subscription and inform me once done.
Account details:
mobile: 9354XXX015
Thanks
Amit

Fri, 04/11/2022 - 1:55pm — Paras soam (not verified)

Mera hotstar subscription automatic ho gya hain

Sir mera hotstar subscription automatic recharge ho gya hain aur mere account se rs 499 debited ho gye plese mujhe refund kr dijiye

Sat, 23/09/2023 - 9:55am — Jayprakash bharti (not verified)

For refund

Mera automatically subscription recharge ho gaya h bina koe permission ke to please mera refund kar digiye

Thu, 02/03/2023 - 9:06am — Abhishek singh (not verified)

Automatic recharge

Tue, 01/11/2022 - 8:00pm — Ravinder singh (not verified)

Without my permisson

01/11/2022 Debited amount of rs 499from my account without my permission Auto debit didn't date need hot star subscription
So please return my money as soon as possible. Without my permission you have not right to deduction of my amount so please refund my account

Mon, 31/10/2022 - 6:24pm — ANKIT GOYAL (not verified)

Cancel E - mandate

30/10/2022 Debit money Rs.149 from my account without my permission (Auto debit).We also didn't need of hotstar subscription.So kindly send back my money and cancel e-mandate SiHubld VybbGYil7D through our sbi debit card ending 8064

Thu, 27/10/2022 - 5:23pm — Javed Ahmed (not verified)

Live Cricket Match Not Able To Seen On My Computer

Hi My Name IS Javed Ahmed i Have Purchased 299 rs Monthly Plan But I Am Not Able To Saw Live Cricket Match On My Computer. Earlier
I Have The Same Plan That Time I was Able To Saw All Live Matches Please Check And Resole This Problem ASAP my phone number is

Tue, 18/10/2022 - 7:16pm — AnonymU N TRIPATHIous (not verified)

cancel e-mandate

18/10/2022 Debit money Rs.2999 from my account without my permission (Auto debit).We also didn't need of hotstar subscription.So kindly send back my money and cancel e-mandate SiHubld WDF630NrDj through our sbi debit card ending 9078

Thu, 01/12/2022 - 3:45pm — Jiten Poleng (not verified)

Please refund to my money Rs

Please refund to my money Rs 149 . My money has been deducted from my account without permission .

Sat, 08/04/2023 - 4:20am — Prasad (not verified)

My mony refund

I am not subscribed hostar with out permission my account deduction my mony plse my mony refund

Wed, 28/09/2022 - 12:28pm — MOHD fareed Anonymous (not verified)

Hotstar auto debit 499

Dear team,
499 auto debited from my credit card. Please resolve this problem of mine. I have not activated any hotstar. Nor did the subscription activated.

Please urgent basis my problem resolved....

Tue, 25/10/2022 - 4:18pm — Viral vasava (not verified)

Refund

499 ko refund kar do

Sat, 22/10/2022 - 3:13pm — SHAILENDRA SINGH DEVDA (not verified)

Plzz resolve my subscription problem

Dear team,
499 auto debited from my credit card. Please resolve this problem of mine. I have not activated any hotstar. Nor did the subscription activated.

Please urgent basis my problem resolved....

Mon, 17/10/2022 - 11:47am — Balwinder Singh (not verified)

automatic recharge refund krne ke liye

Sir mene logout kr deya tha hotstar but automatic recharge ho gya hai kirpa mera payment refund kr deya jaye
149 Rs

Dear Customer, Payment of Rs 149.00 for HOTSTAR e-mandate SiHubId Vx7jLBV546 has been processed successfully on your SBI Debit card ending 5178.

Mon, 10/10/2022 - 3:35pm — Ayub Ali (not verified)

I an not use hotstar.plz

I an not use hotstar.plz back, my money149/- to my account. I hope u solv my request.

Tue, 25/10/2022 - 11:13pm — Anonymous (not verified)

Refund

I m not use hotstar plzzz refund my money

Sat, 24/05/2025 - 9:39pm — Shrinivas tiwari (not verified)

I am not using hotstar

I am not using jio hot star but 299 rupees debited in my account without informing me.

Pls refund my money

Sun, 25/09/2022 - 8:48pm — Mohit (not verified)

Flipkart promo code not working

Thu, 22/09/2022 - 11:04am — Anonymous (not verified)

Hotstar

Submitted by Mizanur Rahman (not verified) on Sun, 28/08/2022 - 11:12pm.

ਮਿਤੀ 20/09/2022 ਨੇ ਬਿਨਾਂ ਕਿਸੇ ਇਜਾਜ਼ਤ ਦੇ ਮੇਰੇ ਖਾਤੇ ਤੋਂ Ra499 ਡੈਬਿਟ ਕਰ ਦਿੱਤਾ, ਇਸਲਈ ਮੇਰਾ ਬਕਾਇਆ ਵਾਪਸ ਕਰ ਦਿੱਤਾ ਅਤੇ ਮੇਰੀ ਸੇਵਾ ਨੂੰ ਰੱਦ ਕਰ ਦਿੱਤਾ।

ਜਵਾਬ

Thu, 22/09/2022 - 3:26am — Saroj (not verified)

Hotstar not working on my tv

Hello
I am not able to see disnay hotstar on my tv kindly help me or if not kindly refund my one year subscription amount.

Sun, 19/11/2023 - 9:41pm — Rajan (not verified)

My account is not activated

Hi,

I have made a payment in disney+hotstar the payment have been successful completed but my account is not accessible again it ask to subscribe
So, please solve my problem or refund my money

Sun, 18/09/2022 - 11:40am — Pratheep Selva (not verified)

Auto debit and refund money

17/09/2022 Debit money Rs.149 from my account without my permission (Auto debit).But subscription not activated.and also didn't need of hotstar subscription.So kindly send back my money .

Sun, 23/10/2022 - 3:24pm — Rasmiranjan pradhan (not verified)

Galti se recharge ho gaya

Sir Mera galti se 2 bar reacharge ho gaya hai .please help me

Mon, 17/10/2022 - 3:31pm — Asarudeen (not verified)

Credit to two money not working VIP hotstar

I am pay the 5 days ago is not working the hotstar 149 rupees emergency please resolve the problem help

Fri, 30/09/2022 - 5:10am — Mathan (not verified)

1499 recharge wrongly

Dear sir,
I was recharge done today 25.09.22 at 20.24 hrs 1499/- disny+Hostar pack to this number wrongly 80xxxxxxx27.
Kindly help me to get refund.

Sun, 30/07/2023 - 8:10am — Anonymous (not verified)

All problem solve just call now

rupees have been deducted by you from my account on 11/12/2022 without my prior approval which has not been returned to me yet. I have already messaged you don't the reply given by you, request to return my money. hotstar is also closed. Give me my rupiya as soon as possible.

Sun, 25/09/2022 - 5:21pm — Kiran halgekar (not verified)

Auto debit and return money

25/09/2022 Debited amount of rs 499from my account without my permission Auto debit didn't need hot star subscription
So please return my money as soon as possible. Without my permission you have not right to deduction of my amount so please refund my account

Wed, 02/04/2025 - 1:18am — khutuberabbani (not verified)

Auto pay payment refund

Hi sir and medium my phone by mistake lage problem phone pay me se auto pay hu gaya hai paise refund kijiye please

Thu, 27/10/2022 - 7:04pm — Ibrahim (not verified)

27//09/22debited amount of

27//09/22debited amount of Debited amount of rs 499from my account without my permission Auto debit didn't need hot star subscription
So please return my money as soon as possible. Without my permission you have not right to deduction of my amount so please refund my account

Sat, 01/10/2022 - 1:36am — AKHILESH PRAJAPATI (not verified)

Amount refund in bank account

29/09/2022 Debited amount of rs 499from my account without my permission Auto debit didn't need hot star subscription
So please return my money as soon as possible. Without my permission you have not right to deduction of my amount so please refund my account

Wed, 14/09/2022 - 1:11pm — Anonymous (not verified)

Is a really bad experience in

Is a really bad experience in disney hotstar

Tue, 27/09/2022 - 8:18pm — Sushma (not verified)

Bina mere permission ke 149

Bina mere permission ke 149 cut hua hai vah mujhe wapas chahie

Wed, 14/09/2022 - 7:46am — Faisal ali (not verified)

Subscribe problem

After subscription I am not able to watch, please short out the problem. Otherwise return the amount and delete the account.

Thu, 08/09/2022 - 6:28pm — Sandip Das (not verified)

My 499 plan not worked

After subscription I am not able to watch, please short out the problem. Otherwise return the amount and delete the account.

Sat, 08/07/2023 - 5:58pm — Gagan (not verified)

After Subscribe unable to see Video

After subscription I am not able to watch, please short out the problem. Otherwise return the amount and delete the account.

Mon, 19/09/2022 - 9:11pm — Rafique Ansari (not verified)

499 plan not working

My jio plan hotstar subscribe 499 plan not working please solve problems and otherwise refund my money please

Mon, 29/08/2022 - 10:29pm — Dev Kumar (not verified)

To subscription

My money refund 1 subscription because by mistake 2 times more subscription
I request you please 1 subscription money refund me☹️

Mon, 29/08/2022 - 7:48pm — Numair (not verified)

Application Problem

Hello Sir Hotsatar Application Not Working In Gulf Country Saudi Arabia Why

Mon, 29/08/2022 - 3:52pm — p.mohanasundaram (not verified)

complaint

i acutally i recharge 1 year jio plan and addition combo offer 1 year mobile supcribtion but still current hotstar plan vip so then not active the plan

Mon, 29/08/2022 - 1:50pm — BIJAY SINGH CHANDEL (not verified)

Regarding Disney Sport's

Dear' Gentleman
Greeting's of the day
This is BIJAY SINGH CHANDEL I would like to inform you that since 15 day's i'm not able to use Disney sport's abroad in (Iraq Country) please let me know why i'm facing this problem if you have any comment's please let us know without hesitation thank you

Sun, 28/08/2022 - 11:12pm — Mizanur Rahman (not verified)

Refund my amount of 149

Date 28/08/2022 debited Ra149 from my account without any permission so refund my balance and cancelled my service.

Sun, 23/10/2022 - 6:13pm — Bharat meda (not verified)

149subscruption not successful payment done kar diya h fir kyu

149ka 3month ka subscription liya per pament done hone ke bad bhi subscription nahi hua lut lo salon

Sun, 09/10/2022 - 7:32pm — Kartik Gaikwad (not verified)

Refund My money 149 Auto Debit

Refund My money auto debited

Fri, 07/10/2022 - 9:42pm — Kumaraswamy (not verified)

Hotstar company debited 149 rupees without permission

Really hurting ur system. Who is given permission debit customer amount pls refund amount

Sun, 28/08/2022 - 8:33pm — Sneh (not verified)

plan not active after payment

I pay for 149rs plan from my upi id and my money is debited from my account but still i cannot get my account active for that membership i try to message on wahat'sapp but i cannot get ans so now what should i do???

Thu, 25/08/2022 - 6:51pm — Vishnu jamatia (not verified)

Hotsart auto deducted money 149

Dear,hot star why my money is deducted from hot star without reacharge please I want back my money or refun

Wed, 10/08/2022 - 1:04pm — Dhanjee (not verified)

Date 10/08/2022 debit 149rs

Date 10/08/2022 debit 149rs my paytm link account without any permission so refund my balance and cancelled my service

Mon, 08/08/2022 - 10:24am — Aishwarya Saxena (not verified)

activation of disney+hotstar

Sir
i purchased airtel black plan(31st July-22) and i got 1 year subscription of disney + hotstar.
when i am login in my smart tv with my registered mobile no. but I am not receiving OTP from disney + hotstar from several attempt.

Mon, 15/08/2022 - 8:07pm — Md Mumtaz Alam (not verified)

Hotstar

Bina verify kiye hue mere 149 ka hotstar richarge kr diya gya h mujhe mera 149 rs refund cahiye

Thu, 11/05/2023 - 8:09pm — Batting Raja (not verified)

Refund

My paise not refund my account

Sat, 06/08/2022 - 12:42pm — Shivam Patel (not verified)

149 Rs Debit in my Crédit card without any permission

Date 06/08/2022 debit 149rs my Credit Card account without any permission so refund my balance and cancelled my service please.

Sun, 14/08/2022 - 10:15pm — Tikam panwar (not verified)

149 rs debit

149 Rs debit from my paytm wallet without any permission
I Want full reversal
Because I don't use hotstar

Sun, 28/08/2022 - 8:32pm — Mehul (not verified)

Pement problem

Pement thaya pachi not service

Wed, 03/08/2022 - 7:59pm — SHASHI KUMAR NAYAK (not verified)

149 Rs Debit in my account without any permission

Date 03/08/2022 debit 149rs my phone pay link account without any permission so refund my balance and cancelled my service

Tue, 09/08/2022 - 7:31pm — Anonymous (not verified)

Sir Mene account dillte kar

Sir Mene account dillte kar Diya fir bhi payment kat Liya automatically payment katna Galt h

Tue, 02/08/2022 - 4:21pm — Jayaprakash M (not verified)

This is in regards to my

Mon, 01/08/2022 - 9:48am — Anonymous (not verified)

149 rs debit my debit card with out any permission

Date 31/7/2022 debit 149rs my debit card with out any permission so refund my balance and cancelled my service

Tue, 09/08/2022 - 6:11am — Sonu Sharma (not verified)

Without permission my account debit 149 auto pay

I was 3 month ago purchased Disney+hostar and paid 99.
Company ne proud karke us pack ko auto pay kr diya jis karan mere account se without any my primission me account se 149 rupees kar liye gye
Jabki me inki piche wali sewa se bhi khush nhi tha
Mere ko kisi bhi parkar ka pack nhi chaiye mujhe mere pese wapis credit kr diye Jaye

Thu, 07/07/2022 - 7:12pm — Inderjit Singh (not verified)