Emails

• support [at] indmoney [dot] com (For Customer Support)
• support [at] indwealth [dot] in (Alternate for Customer Support)
• insurancesupport [at] indmoney [dot] com (For Insurance)
• grievance [at] indmoney [dot] com (For Complaints)
• careers [at] indmoney [dot] com (For Career)

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Grievance Redressal Mechanism

For General

• Level 1 : The client can send an email on, support [at] indmoney [dot] com
  for grievances/complaints.
• Level 2 : In case the issue is not resolved within 7 days or client is not satisfied
  with the response at level 1, the client may write to Compliance/Grievance Officer
  on grievance [at] indmoney [dot] com.
• Level 3 : If the case is not resolved within 7 days after writing to the Grievance
  Officer the Client may write to the Director of INDmoney on director [at] indwealth [dot] in.
• Level 4 : If the Client's issue is not resolved at level 3 within 7 days, or the client is
  not satisfied with the solution, the client may raise approach SEBI at www.scores.gov.in.

For Insurance

• Step 1 : Channel for communication
  • Grievances to be submitted on insurancesupport [at] indmoney [dot] com and will be
    given acknowledgement receipt within 5 days of the receipt of complaint. Based on
    the type of Grievance the company shall address the complaint within 30 days from
    the date of the receipt of complaint.
• Step 2 : Escalation Matrix
  • Level 1 : In case the complaint remain unresolved for 30 days you may escalate the
    matter to grievanceofficer [at] finzoomers [dot] in and the issue will be resolved within 7 days.
  • Level 2 : If not satisfied after Level 1 you may address to Principal Officer of the
    Company at po [at] finzoomers [dot] in.
  • Level 3 : If the issue still remains unresolved you may approach to Insurance
    Regulatory and Development Authority.

Nodal Officer

Principal Nodal Officer
Mr. Gaurav Sharma,
Email: principalofficer [at] indwealth [dot] in

Registered Office

624-625, 6th Floor, Suncity Success
Tower, Golf Course Extension Road,
Sector-65 Gurugram, HR-122005

Address

616, Level 6, Suncity Success Tower,
Sector-65, Golf Course Extension
Road, Gurugram, Haryana, 122005,
India.

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