How To Register Complaint In SCORES Portal

IVRS Menu: 1800 266 7575 / 1800 22 7575

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Required Documents

While filing a complaint on SEBI SCORES, you may need the following documents:

• Identity Proof - PAN Card (mandatory), Aadhaar Card, or Passport
• Address Proof - Bank Statement, Utility Bill, or Aadhaar Card
• Complaint Related Documents - Contract Notes, Account Statements, Transaction Records, or any other supporting evidence

Ways to File a Complaint

• Call the helpline: 18002667575, 1800227575 (Toll-Free, Mon-Sat, 9am-6pm)
• You can also write your complaint to the following address:
  Address: Securities and Exchange Board of India,
  SEBI Bhavan, Plot No. C4-A, G Block,
  Bandra Kurla Complex, Bandra (East), Mumbai - 400 051
• You can also file your complaint online by following the procedur
• e given below:

Online Complaint Filing Procedure

• Visit the official SEBI SCORES website scores.sebi.gov.in and click the "Sign in / Sign up" button on the homepage.
  
  If you are already registered, sign in with your User ID / Mobile Number / Email ID. If you are a new user, click "Register as an Investor" at the bottom of the login popup.
• Fill the registration form as shown below, by entering your PAN No., Name and DOB, validate the details to proceed further
  
• Switch to the "Fill Registration Form" tab and complete all mandatory fields:
  • Name as on PAN and Address of Correspondence
  • Pincode, State, and City
  • Email Address - click "Verify Mail" and enter the OTP
  • Mobile Number - click "Verify Mobile" and enter the OTP
  • Create a User ID (click "Check" for availability) and set a Password
  • Click "Submit" to complete registration.
• On successful registration, the screen will display: "You have been successfully registered on SCORES. Please login to SCORES by clicking on Sign in/Sign up on home page to lodge your complaint." Click "OK" and sign in with your new credentials.
  
• After login, the SEBI Workflow dashboard will open. Click "View Complaint Status" from the left menu. Fill in the refistered number used during registration or PAN No. to view your complaint status
  
• On successful submission, a Complaint Registration Number will be generated on screen. Note it carefully - this number will be needed to track your complaint status in the future.
• You can check your complaint status anytime by clicking "View Complaint Status" from the left menu and entering your Complaint Registration Number.

  Resolution Time & Appeal Process

  Complaints are generally resolved within 30 days depending on the complexity of the issue. If your complaint is not resolved within the stipulated time, you may use the "Seek Review" option available on the SCORES portal. If still unsatisfied, approach the Securities Appellate Tribunal (SAT) or consult a legal expert.