Ekart Logistics Customer Care

Support For

Contact

  • Go to official website, Conatct Us option is given in top most corner, click on the link and enter your details.

Track Order

  • Go to official website, Track Order option is given in top most corner, click on the link and enter your shipment No.

Registerd Address

Tower 5(A,B,C), Embassy Tech Village,
Bengaluru, Karnataka - 560103.

Corporate Information

Instakart Services Private Limited
Buildings Alyssa, Begonia & Clover,
Embassy Tech Village, Outer Ring Road,
Devarabeesanahalli Village, Bengaluru
KA 560103.

Comments

A clear case of fraud

I ordered egg molds for Rs. 499, but I received a plastic container worth no more than Rs. 50. I've messaged on Facebook but received no response. Here are my order details: [SKU_1M7IddrzdEPOdixJgM0gxx... with tracking ID GSLC0000484xxx from Swift. This is a clear case of fraud. Kindly issue a prompt refund of my money.

Mai 2 /3 bar se koi bhi order kar rha huto traking number is Ron

Mai 2 /3 bar se koi bhi order kar rha huto traking number is Rong aa rha hai

Tu return product

I have ordered tshirt and lower from a unknown website.. but i got ladies suit of cheap quality.. please help me to return this product

wrong product

It was pure cheating of consumer. I ordered two cargo cotton pants but I got a two damaged small size shirts. Don't believe this Ekart. They are Froud.

Received wrong (Fake) Product through Ekart Courier

I would like to draw your attention against consignment number NMBC100055xxx
consignment which was despatched through your courier found (COD) fake items & delivered on 05 th March by ekart delivery boy.
It is therefore request to kindly investigate the matter with sender of the same material & also not to release the COD amount,

Wrong item received

I had ordered Magic mop of Rs 1,099/- and I was placed with a 50 Rs item and this is a fraud.

Late delivery

Sir/Madam,
I am writing this letter in regard of my order
ID no. NUAP1707541xxx I ordered some sanitary Pads from NUA on the 9th February 2024. The delivery was supposed to be on the 19th February 2024 which was a week ago. But I still haven't got my order yet.
I would like to request to look into the matter and make sure my order is delivered soon.
Thank you
Regards
Umabati Sarangthem
Imphal West
Manipur

I am a verified business

I am a verified business owner & using e-kart as my delivery partner. Our team is getting frustrated due to the rude & meanness behaviour of the delivery persons. They asked customers to buy from Flipkart only as all the other companies are fake & cause of this we are facing return orders & people are losing trust in my company.

non deliver item

यही परेशानी मेरे साथ है, खासकर एकार्ट के डिलीवरी करने वालों का तरीका और बोलने का लहजा बहुत ही गलत है इसलिए में फ्लिपकार्ट और एकार्ट वालों से बिल्कुल भी संतुष्ट नहीं हूं, हम फ्लिपकार्ट जैसी कंपनियों पर भरोसे के साथ कोई प्रोडक्ट मंगाते है,जिसका भुगतान भी करते हैं लेकिन डिलीवर करने वालों का दुर्व्यवहार गलत है. हम ऐसे किसी भी कंपनी का विरोध करते हैं.
आप सभी लोगों से मेरा आग्रह कि आप मुझे रिप्लाई में नंबर करें और परेशानी बतांए मैं दिल्ली मीडिया में हूं मैं खुद की और आपकी परेशानी को जरूर उजागर करूंगा.
जिसका जवाब फ्लिपकार्ट और एकार्ट वालों को देना पड़ेगा..

Same problem hai bhaiya baat

Same problem hai bhaiya baat karneki unko tamiz nahi hai unko bahot gamand hai par unka gamand Tut jayega tab pata chalega

Weong product received

Sir/Madam,

This letter is in the reference of the order number EKART:STOC90008xxx placed on few days ago of product portable smart projector quantity 1 no price @1499 COD basis i will book the order .
I am writing this letter to bring to your, kind notice that I received the wrong product in the delivery on 3 February 2024.
I ordered portable smart projector quantity 1 and I received the product car washer 1 small box.
Therefore I am returning the order and request you to kindly send me the correct product at the earliest.

I have enclosed a copy image for your reference. I hope you will take immediate action.

Please do the needful to us

Wrong order delivered

Wrong order delivered, please return the oreder

It's fraud

Have you ordered this product from company named shifto via Instagram. If so how you returned product as I too face same fraud . I think either ekart is doing or company. If you have received any refund or same product which is ordered kindly reply

Need to return the product

I ordered a cap and muffler but it is not as per my size. I am trying to reach out to ekart but none of there numbers are connecting and some of them are invalid also. Please help in connecting with them.

Delivery related

Respected sir/madam
I am chhotelal my product is delivered on 24 December but delivery agent is some product is cancelled on my order and all product delivered
9926xxxxxx

Products

Sir Mera product delivery nahi huaa hai . And deliver boy call bhi nahi kr rha hai 2 days hogya pls help sir

Delivery confirmation but didn't receive my product

I did not receive my product but got a delivery confirmation notification .ekart delivary boy froud . Don’t shopping flipkart and don’t use ekart sarvice

Wrong consignment received

Sir/Madam,

This letter is in the reference of the order number EKART:SPYC1000954599placed on few  days agoof product MINI WIRELESS 5G WIFI CAMERA (SKU)  quantity 1 no price @1599 COD basis i will book t the order .
My name is P.Mahendiran and I am writing this letter to bring to your, kind notice that I received the wrong product in the delivery on 18Dec2023.
I ordered MINI WIRELESS 5G WIFI CAMERA (SKU)  quantity 1  and I received the product Water LED SENSOR DIYA 1 small box.
Therefore I am returning the order and request you to kindly send me the correct product at the earliest.

I have enclosed a copy image for your reference. I hope you will take immediate action.

Please do the needful to us

Wrong product -return

Sir/ madam,This letter isin the reference of the orderEkart:STLC80004xxxx placed on few days ago of product Smart fortable shoe organiser quantity 1 no price @RS.999COD basisi will book at the order. But sir I received a samll shoe organiser it worth just Rs.250.,.Therefore I am returning the order and request you to kindly send me the correct product at the earliest.I hope you will take immediate action

Sir mene EKARt se order

Sir mene EKARt se order mngaya but mujhe pand nhi aaya .so plz sir help me . return my Money

Misplaced my order

My order is misplaced and no one giving proper reason or response for the same so many times visit to office at Jamnagar

Tracking Details

FMPC32938513xx this was my order number still now i cant get my product , so give me faster delivery in this todey afternoon before .....

Replacement of laptop

I purchased a laptop on flipkart on 9/11/2023 but my laptop is not working properly so I raise a replacement request on 10/11/23 than flipkart give date 30/11/23 for replacement but not replaced my product and again give me date 6/12/23 but again not replace my product and 3rd time also give me date 9/ 12/ 23 and I'm still waiting for replacement of my produce but no response and update for replacement Regarding please I request you please replace my laptop

Poor service by ekart logistic

Ekart is Very bad service you can also say worst because this never deliver any product at right time or some times cancel it automatically without informing the costumes so I think we should boycott this service.
I ordered Many products but they either delayed or canceled, most of them canceled after delaying Date.
Ekart logistics is worst service.

need delivery

FMPC3256134xxx this was my order number still now i cant get my product , so give me faster delivery

Sir please my parcel is

Sir please my parcel is tomorrow delivered please sir emargency product please

Regarding product

Sir my product which I have ordered is different from delivered produc, torn and old too. Product I have ordered was Green Cargo Pants but product delivered to me is Black and badly torn. So pls do help.
Order date-05 November 2023
Invoice Number -#2122
My Address is
TARIT SANGA
House No. -308
Bosco Nagar Road no 3, Gorkha Colony,
Hatia, Ranchi, Jharkhand, India -834003

UNNECESSARY RESCHEDULED DELIVERY.

SORRY EKART, BUT YOU'RE SERVICE AND ESPECIALLY YOUR POOR DELIVERY AGENTS. I DON'T WANT TO SAY BUT THEY FORCED ME TO RECALL THEM WASTERDS! IT HAPPENS 2ND TIME WITH ME. MY ORDER COMING AND REACHING TO DESTINATION AND CANNOT ABLE TO RECEIVE AS YOUR AGENTS SAYING THEY PICKED THE ORDER BUT IT CAME WITH FRAUD COMPANY SO WE DON'T WANT YOU TO COLLECT IT. ARE THEY CRAZY OR WHAT? AND WHAT DOES THAT MEAN THAT CUSTOMER REQUESTED FUTURE DELIVERY. I WAS EXPECTING MY ORDER YESTERDAY AND THEY DIDN'T EVEN GIVE TODAY. MADE LOTS OF EXCUSES LOTS OF EXCUSES. REALLY SAD. 0 STAR AT ALL.

Mera product delivery q nahi

Mera product delivery q nahi kar Raha he

About the service of ekart

No one Amaze the worst service of the ekart.delivery didn't come doorstep delivery.hemake a Adda where he call the customer and said to come the Adda to collect the parcel.his service is very poor.i can't assume.
He destroys the reputation of the e-commerce site like Flipkart Amazon etc.

Installation not carried out for last three days

TV has been delivered on 28 oct and till time installation team has not come and not even picking up the call..... Disgusting service.....

Mara pickup nhi la kra ja rahe ha couriar boy

Mara pickup nhi la kra ja rahe ha couriar boy

I did not receive my product but got a delivery confirmation not

I did not receive my product but got a delivery confirmation notification .ekart delivary boy froud . Don’t shopping flipkart and don’t use ekart sarvice

Worst Experience with E kart

They reschedule my prepaid order again and again, I don't know WHY? But yes E kart delivery boy's behavior is very bad . Request to Flip kart Please don't send product through E kart.

Didn't received my order and no update for delivery

Actually i didn't not get my order in my given date and now its almost 7 days late and no update is given by the i live in kota and if i look at the map i cant find the service centre number and any correct address of ekart.

मेरा एक आइटम 15/10/2023 को

मेरा एक आइटम 15/10/2023 को बुक हुआ था और ई कार्ट माध्यम से 18/10/2023 को आना था। आज तक नहीं आया और पता नहीं कब तक आएगा और पार्सल को ट्रैक कर रहे तो 18 को कैंसिल हुआ फिर 20 को आना था और अब कोई अपडेट भी नहीं दे रहे हैं। ना आइटम कैंसिल हो रहा है और ना ही आ रहा है। बहुत ही घटिया सर्विस है ई कार्ट की और flipcart की।

Didn't received parcel today. Even they don't pick up my call.

Delivery boy didn't pick up my call. How can I get my parcel? Once he called on my number and now I try to reach to him he didn't pick up my call.

i ordered shoes and that

i ordered shoes and that order is almost 10 days late which is too much disappointing the order was automatically undelivered and when the next payment date arrived then only i didn't get my order it yet when i get my order can you please let me know otherwise plzz cancel my order i don't want it
Product:canvas shoes 6 black

Mera helmet 19 tarikh ko

Mera helmet 19 tarikh ko delivery hona tha Abhi talak nahin aaya hai

Courier not received

We have not received the courier till date as well as there is no reply from both, ekart and InkMilan.

Dilvary related

Aap log grahak ko pagal samajte ho aapke yaha dilvary lene 5 km door aana padta hai agar aap home dilvary nhi de sakte to apna kaam band kar do customer ko pareshan mat karo customer apni suvidha ke liye aapko paise de rha hai

When you will give the deliver for attached order?

Hi team Ekart.

when will you give the deliver for attached order?

already 7 days over.

Your deliver executive did not pick up the phone.

it is very urgent kindly give the delivery today itself

MERA PARCEL AAJ DELIEVERD HONE KO THA BUT ABHI TAK KOI UPDATE

MERA PARCEL 18 oct 2023 DELIEVERD HONE KO THA BUT ABHI TAK DELIVERED NAHI HUA.

PLEASE MERA PARCEL DELIEVERD KARBA DO . AUR ORDER ME DIKHAY HE DELIVERED

I never faced anything by

I never faced anything by ekart which resulted in such a disappointment

Been waiting for my package from 3 days and didn't arrive. I Even complained in Flipkart service but I didn't get my pakage. Thank fully I didn't pay.

product not delivered till yet

i had ordered a phone from flipkart on 7 oct in bbd first it was showing product will be delivered by tomorrow then mu order had gone to hold and the next day i.e. 8th oct it got confirmed , the expected delivery date was 13th oct and on 11th oct it showed your product has reached the nearest hub but still the product was not delivered on 13 the date shifted to 15th oct but the same line that your product has reached the nearest hub. today its 18th there is no information about it. so its my humble request that kindly deliver my product as soon as possible i hove u will co-operate my order id is FMPP19234xx

I am facing same issue. I

I am facing same issue. I don't know what what to do.

Delay in service

"I'm incredibly disappointed with @Flipkart! I placed an order for an Oppo Reno 10 Pro on Oct 8, with a promised delivery date of Oct 14. It's now Oct 18, and I'm still waiting. Customer service was of no assistance and suggested canceling my order. Additionally, it's frustrating that all the customer contact numbers for Ekart Logistics seem to be false, as no one is responding."

what is the status of

My order which tracking I'd FMPP192825xxxx not delivered me and last a week no status updated it last status shown nearest hub on my location from 13th October but still not received me.

Phone is not getting delivered

Pathetic Service from EKART (Flipkart Order Delayed Over 10 Days)

Since 10 days my shipment is out for delivery.

The 1st day on Friday, it was out for delivery at evening 5 pm , when I called delivery person, he tells me that He Doesn't know how to do flexo(Exchanging phone)
whencalling delivery guy he doesn't answer and order still undelivered.
The worst past is yesterday it was out for delivery at 8:41pm and
again received message unable to deliver.

What is blocking you from delivering? I have been waiting here for 6
days and it's undelivered. You are literally playing with customer
patience. Highly disappointing service from ekart, never before seen
anything like this.

My product is picked up but not updated

My product is pickedup yesterday morning itself but its not updated in ekart aswell as in ekart also

Delayed Delivery

Tracking Details
Date Time Place Status
Wednesday 11 October 11:29 AM Chennai Shipment Created

Thursday 12 October 07:04 AM Chennai Received at Padi Hub

Today is 17.10.2023 and till now not received, how can we believe that the parcel is not tampered or the product is already used. You have to look into this matter. Really can't believe its happening.

Rejected my order

My order can't deliver
14 October 2023 on my order out of delivery but today still can't deliver
Why my order late?

Pathetic service from Ekart delivery partner

I ordered a product from wow skin science my order was already delayed for 2days which was supposed to be on 15th of October and on 16th delivery partner contacted and asked for location and he can't come today it will be delivered the next days but in app they mentioned they couldn't contact me and find the location. Still didn't receive the product!!! Very poor service.

Fraud delivery

I ordered for combo of cargo pants!,but when i opened the parcel it found ladies/child used jeans pent

The courier boy asked for extra money.

The courier boy asked for extra money. Due to non-delivery, the order was canceled and he went away.

Subject: Urgent Complaint Regarding Delayed Delivery and Unrespo

hope this email finds you well. I am writing to express my deep dissatisfaction and frustration regarding a recent experience with a delivery by your partner, Ekart. My order, with order number FMPP191320xxxx, was supposed to be delivered on 12 Oct 2023, but it has been severely delayed, and the customer service has been unresponsive.Delayed Delivery: My order was expected 12-10-2023, I have not received it. This delay has caused significant inconvenience as I was relying on the timely arrival of these items.Unresponsive Customer Service: I have been trying to contact Ekart's customer service multiple times regarding the delay, but my calls have gone unanswered. The lack of communication and assistance from their end has been incredibly frustrating.
An immediate update on the status of my order and a revised delivery date..
Your delivery partner say no response from the Customer I given many complaints to Flip Kar

Wrong item delivered

I ordered a body shaper and i got a totally different horrible shaper which is not what i choose. Its come in amazon package but i didnt order it on amazon.am amazed at the kind of cheating happening in the name if ecommerce business.
I want to return the product immediately.pls refund my money.

product deliverey

I placed the mobile order on 11/10/23 and it was supposed to be delevered in one day. But it has come to mobile in my nearest hub. It's been 2 days, I have not received the product, there is no update on it, so are the sellers and logistics people sleeping, what are they still doing, seller? The product which is sold in one day is received by the customer in 4 to 5 days, then why are they cheating the customer. Why is Flipkart not taking action against the seller? If the product will not be delivered in one day, then tell me why you are trapping the customer in the middle, assuming that it will take 4 to 5 days.

Pathetic Service from EKART

Tracking ID: FMPP1904848xxx

Pathetic Service from EKART (Flipkart Order Delayed Over 3 Days)

Since 3 days my shipment is out for delivery.

The 1st day on sunday, it was out for delivery at morning 9am and at
evening 7pm, when I called delivery person, he tells me its late for
him and he won't come today. How come 7pm is late for someone?
The next day again its out for delivery after 2pm and again when
calling delivery guy he doesn't answer and order still undelivered.
The worst past is yesterday it was out for delivery at 8:41pm and
again received message unable to deliver.

What is blocking you from delivering? I have been waiting here for 3
days and it's undelivered. You are literally playing with customer
patience. Highly disappointing service from ekart, never before seen
anything like this.

Froud

I was order 2 cargo pant from ekart form 30th sep 2023
Tracking id -: nmbc00320073xx
Today 05/10/2023
my order was delivered to me. The delivery boy took the money from me and quickly left. When I opened the parcel and found 1 torn old jeans and 1 old normal pant.this is very bad. How can i return parcel and get my money ?

Mene ekart se 3kurti combo

Mene ekart se 3kurti combo 599 me
order Kiya Tha lekin jab order Aaya to bahut hi ghtiyaa phte Purana kurti aaye h

Error in tracking

My tracking I'd is FMPP18814043xx and I'm unable to track it

Order not delivered

My order which tracking I'd FMPP18624950xx not delivered me and last 3 days no status updated it last status shown nearest hub on my location from 18th September but still not received me

I ordered one item in

I ordered one item in Flipkart. Item not delivered my address.my negative place is nirmal telangana.but item was delivered tamilnadu district.i called many times but not use. Very bad service.please don't buy any product in Flipkart.

Return the powerbank

How can I return the powerbank.

My shipment is not delivered but is is showing delivered

I have not received any product from ekart but my exchange order is picked up on 13/0/23. But exchange order is not delivered. And after picked up the order in next 5 min. Status was exchange order is delivered. Then I called courier boy he said I have to pick the order only. There is order for delivery then where is my order.

Indusvalley shipment tracking says “returned”

Order rejected and returned on 13/09
tracking for TIVP1694061xxx
I did not get any notification and neither did the ekart person attempt delivery at my residence
Kindly see to it that my order is delivered to me asap

DELIVERY

SRTC18292411xx

This item not deliver yet , I check the status from 11th September in Hajipur , 03 days not reach in khagaria district in train took time only four hours to reach khagaria may be hajipur dist. on moon waiting for shuttle?

Parcel did not deliver to me

Tracking ID:
SRTP53164758xx I have ordered a pair of shoes at campus website on 4th sep and i have received the whatsup message from ekart with above tracking id and deliver date 10/09/23, but today 12/09/23 still parcel was not delivered to me and when we search the ekart website which is not updated current status, please help us to get the parcel as soon as possible.

Wrong delivery, want to return

I have ordered 3 piece of suit , delivered one are totally different and bad product want to make refund .... please see my complaint. Thankyou

REQUIRED EXCHANGE PRODUCT OR RETURN MY MONEY

I received a parcel (POWER BANK WITH BLUETOOTH HEADSET)your side via ekart with my name DEBASHIS MANDAL and correct order number AC020605891xxx but it had DAMAGE items inside the package. Kindly see into it and either get me my refund or the correct order.

item not delivered

Hello,
my awb: SRTR19281374xx is never delivered and they show fake reports as it has been delivered.
They just fool the supplier customers.

Delivery not attempted

Dear, Ma'am/sir
My order no. is MYNP00630673xx, the delivery boy is giving only missed calls from past 3 days. And when i tried to call then the delivery boy isn't receiving my calls they just cut my calls. And he has also not shown up to delivery location when he call it is a pree paid order still the delivery is not attempted on the given date. I request to please contact the delivery boy and update me as soon as possible.
This is not acceptable as I'm waiting for my past 3 days. I want you to fire him soon as possible. Because his not performing his duty well. Please take a strict action against him, if this keeps happening with other people too, they will stop ordering from any of your ekart servers. On other hand alot of complaints has been made for ekart logistics in kharar(PB)-140301 pin code.

Wrong Delivery

I received a parcel your side via ekart with my name and correct order number but it had wrong items inside the package. Kindly see into it and either get me my refund or the correct order.

I received a parcel your side

I received a parcel your side via ecart with my name and correct order number but it had wrong items inside the package.kindly see into it and either get me my refund or the correct order.please

Item not delivered

As we are not in the station we are not able to collect the product, he took otp from us saying that item will return if not delivered. So now he is not giving the product but in the Flipkart portal it is showing item delivered
From- Hunsur

Sir my 4 shirt order Kara tha 2shirts ayy aur damage hai

Ekart pe online shopping Kara tha 4 shirt tho 2 shirt ayy @total damage shirt hai

Plz refund

E kart se courier aya Mane courier kari thi versatile leggings magr pktmai se do purani leggings mili yeh to cod mai bhi bhi khullam khulla fraud kar rahi hai plz help return my money

Same thing happens with me

Same thing happens with me also

Same thing happened for me

Same thing happened for me

I have ordered popblaze

I have ordered popblaze Blazer Grey but I recieved other normal shirt which is used. also I have given the whole payment. Please look into the matter.thank you

Plz, give me the return address... Neither send my money back...

Delivery guy does not like to deliver to doorstep

FMPP178989xxxx tracking no. Order was for a flipkart product. This was the same delivery person's second delivery. Though the address says 4th floor. He calls from the 3rd Floor and asks to collect the product. This time he called from the road saying there is no parking available. He even made the guard take the call . Ridiculous !! Please dont take the order, if you don't want to deliver !!!

Delivery not in time

Very bad service for delivery side
Many times they said I will come I can call the can,t receive call many times and the can give many time in a day .

Received Wrong product and there is no reply from the company

I have received wrong product & there is no right information of seller & company is not responding.
NMBC0027340800 from NMB it Seems. These people are fooling around.

Worst service ever

My order was supposed to be delivered on 23rd July. The delivery boy visited my place and said product not received yet. It will be delivered the next day. I am working woman and clearly told him that I will be available after 4.40 pm. He confirmed and gave his number as well. But delivery didn't happen. Now when I calling him he is not receiving phone. The other delivery guy called and said he is coming for delivery. I asked him to come after 4.30 pm but he didn't come and not receiving call as well. The tone was also very casual about like it doesn't matter to him if delivery happens or not and when I questioned he said he can't do the delivery, he cut the phone. Again not receiving the calls.

Totally Used and Wrong Material Recieved

I have ordered 3 Shirts (poleyster, which doesnt requires Ironing, waterproof and easy to wash) of 2XL size, but recieved 02 used Kids Shirts and 01 used boy shirt and that too without Bill/ invoice. My Tracking ID is NMBC0027240XXX, Merchant Name : NMB. Kindly Help.

Order not received .

My order isn't delivered yet it's already 3 days late from it's given day to be delivered but still not delivered not any update or not even a phone call . On the tracking page the interface is “Reached at Destination Hub” from 3 days but still not out for delivery. Please fix that my order ID is:fmpp17731724xx Please deliver my order today it's very important

Wrong product recived

I have ordered in smart watch but recived in normal watch I have also full payment will done complete

Return order please

Please return my order
Mere se ni ho rha return Muje wrong product receive hua

Worng product received

Plz returns my order