Ekart Logistics Customer Care No.

Ekart having bad delivery with me every single time this time its so heavy. I ordered some items in purple and the delivery partner were Ekart. I ordered on 23rd October its original delivery date was 29th September. And it delayed every single day and today it sent a message as delayed delivery date as 11th October and the reason were operational issues for every single delay. I had prepaid to the order I can't leave as it is as cancel at anytime now. I need tge order to my hand. From now on if i get Ekart as delivery partner i will cancel the order immediately here after.

FMPP4286592039

why delay in delivery

My order is getting delayed and this delivery person is doing this on purpose I kept waiting whole day to receive my parcel.I am going to sue your company if no action is taken against this behaviour.I hv complained hundred times for this delivery agent but no action is being taken.So just wait and watch now

I have prepaid order id.URBP0000029798
Haven't received anything but still showing delivered to me
What about my money??
Your delivery agent take my prepaid order without even calling me once
Is this your service

BOLR2494689506 this is my tracking I'd

I have shipped my product but it has not been delivered to service centre yet can you please update me regarding this matter

4 din se mera ek order pickup k liye rakha h
Roj otp aa rha h lekin koi pickup karne nhi aa rha h is order ki dilivery k baad mujhe 1 lakh ka order milna tha jo lagta h ab nhi milega mujhe inki service ne kitna pain diya h ye mai hi janti hoon

Dear ekart logistics team
I'm flipkart plus gold member. order from Flipkart last 19 july to till date. 10 + order. But your Shevgaon hub manager and staff not deliver my single order from 19 july 2026 to till date.
My delivery address and hub location distance just 1 km. Your ekart logistics Shevgaon hub manager say me I'm not deliver your any order do whatever you want. When I'm visit to Shevgaon hub ur hub manager is drunk condition And misbehavior with me and in front of me remark my parcel to damage. My parcel is all clear. Ur hub manager update wrong information to tracking. And also say don't buy product from Flipkart buy product from meesho. hub to delivery address just 1km distance.
Pls take strict action and help me to deliver my order. Last 15 -20 days my order reach to Shevgaon hub but not deliver as per manager instructions. Delivery boy say manager say not deliver Harish mhaske any order. Give wrong update and change delivery date.
Following tracking I'd my order not deliver.
1.FMPC6340422837
2.FMPC6339760915
3.FMPC6419507167
4.FMPC4194803680
5.FMPP4217213030
6.FMPC6397872874
7.FMPC6401745109
8.FMPC6401456572
9.FMPC6415959834
10.FMPC6402084532
11.FMPC6407776067
ALL ORDER REACH TO SHEVGAON HUB BUT TILL DATE NOT DELIVER AND ALSO 4 NEW ORDER PLACE. PLS DO NEEDFUL ACTION AND HELP ME TO DELIVER MY PARCEL ON TIME.

I had previously complained about not receiving my order and feeling let down by the delivery person. An investigation revealed that the delivery person had delivered the item to the wrong address, and that I had failed to provide clear directions to the correct location. I sincerely apologize to the delivery person for this. I have now received the item (Order ID: #OD438291448512548100). Thank you.

Hlo
My name is sohit I have created my parcel on 18 July for return they deliveey boy was pickup my parcel nd some time I m receiving a msg for return was cancel but deliveey boy didn't return my prcel pls provide delivery boy number..
. Name sohit mishra
Date 18 July 2026
Order id OD338030598507020100
Time 3.35pm

I am writing to raise a complaint regarding the delay in my return shipment.

My product was picked up by your executive on 25 July 2026, but as of today, it has still not been delivered to the GoBoult service hub. This unexpected delay is causing inconvenience and is affecting the processing of my return.

Shipment Details:
AWB Number: BOLR0997592443
Pickup Date: 25 July 2026
I request you to investigate the status of this shipment immediately and ensure that it is delivered to the GoBoult service hub without any further delay. Please provide me with an update on the current location of the parcel and the expected delivery date.

Kindly treat this matter as urgent and resolve it at the earliest.

I have order few things from 99 whole sale with order no - 327011 Dispatched with Ekart with Traccking no - MZLP0000005093 on 14th July 2026.

Which is showing as Delivered on 20th July 2026 but I have not recieved the same yet.

Please check where this shipment was delivered.

Regards
Anuj Kumar

This is to raise complain that purchase done on MYNTRA on and to be delivered on 27 July 2026 , is NOT DELIVERED and eKart website shows status as “Delivered” .
Item details: ZYNG Floral Print Slit Sleev top
Purchase date: 21 July 2026.
Shopping portal: MYNTRA
Tracker ID : MYSP1440650039
Please investigate and make sure item is delivered in good condition.

I ordered the product on 10th July. It showed the delivery date on 17th July. While tracking it showed that the delivery unsuccessful due to unexpected issues. I have raised complaint but no action taken till now. This is very disappointing act by flipkart. Plz sort this issue for me.
Order ID - OD338055013988045100

Hello sir I ordered parcel from doctor choice and then it is shipped by Ekart but from 7 days it is stuck at one location and it is showing repromise when I track it I am unable to contact them I want this parcel on date because of this parcel my work is stopped please move my parcel

Ekart tracking- MYLP0000309658

Dear Customer Support,

I have not received my order, even though it has been marked as delivered.

Order ID: #OD337994666893463100
AWB No.:
Delivery Contact: 0484472xxxx
PIN: 162

On 8 July 2026 at around 3:30 PM, the delivery agent called me. As I was not available, I shared the OTP after he assured me that he would leave the order safely.

At 6:27 PM, I called him because I had not received the order. He said his bike had broken down and that he would keep the parcel in my hostel refrigerator. I agreed.

The next morning, I checked the refrigerator, but the parcel was not there. When I called him again, he said he had kept it there at around 7:30 PM.

I checked my hostel CCTV footage, and it clearly shows that no parcel was placed in the refrigerator. After that, I tried calling him several times, but I could not reach him.

On 10 July 2026, after I called him again, he updated the order status as Delivered, even though I had still not received the parcel.

Please investigate this issue and help me receive my order as soon as possible.

Thank you.

Since July 6, my order has been marked as "Rescheduled" every day without any valid reason. Your tracking system shows that a delivery attempt was made, but in reality, no delivery executive contacted me or visited my address. Even today, after promising delivery by July 10, the order has once again been postponed.
This clearly reflects the negligence and unprofessional service of Ekart Logistics. You have shown no respect for your customers' time or trust. Deliver my order immediately without any further delay. Otherwise, I will be forced to escalate this matter by filing official complaints with Flipkart senior management, the National Consumer Helpline, and the appropriate consumer authorities for deficiency in service.

My order, originally scheduled for delivery on 30th June, was rescheduled without any communication. On 1st July, the delivery agent called and refused to provide doorstep delivery despite it being an Open Box Delivery. He insisted that I come to the main road, stating that he would open the parcel there. I informed him that I was alone at home with a small baby and was unable to leave the house, but he refused to cooperate.

I then sent my neighbour to collect the parcel. After making my neighbour wait for nearly 20 minutes, the delivery agent returned and refused to hand over the parcel. He behaved in an extremely rude and abusive manner, saying, "Jo karna hai karo, mujhe kisi complaint se darr nahi lagta." He then cancelled my order without my consent.

When I tried contacting him afterwards, he blocked my number. I also have video evidence of him refusing to deliver the parcel and have attached it with this email. Furthermore, he provided a fake name when asked for his identity.

This behaviour is completely unacceptable. I request that Ekart immediately investigate this matter, take strict disciplinary action against the concerned delivery agent, and review the functioning of the Hadapsar, Pune delivery centre, which already has numerous similar customer complaints.

I ordered an item on offer, after it arrived at karuvatta hub the delivery date suddenly got delayed and the next day they called claiming the product was damaged and I proceeded with their request to cancel. After I placed another order only to be held at karuvatta hub and delivery date delayed by 5 days. I tried reaching Flipkart help section but got no positive response. After I decided to wait till the mentioned date but to my surprise on the day before the delivery date, my order was cancelled without my consent and the product went out of stock for uncertain period of time. I'm really disappointed with the service from karuvatta hub which made me lose my time, offer on product and also the product.

Dear Customer Support,

I would like to raise a complaint regarding the behavior of one of your delivery executives in relation to my shipment (Shipment Number: 32121).

I received three calls from the delivery executive within a span of one minute. Unfortunately, I was in the washroom at that moment and was unable to answer. Within less than 10 minutes, I called back approximately eight times to contact him regarding my parcel. However, his phone remained continuously busy for around 15 minutes.

When I was finally able to speak with him, he behaved rudely and unprofessionally. He stated, “Mujhe jab time milega tab call uthaunga” (“I will answer the call whenever I get time”). He further informed me that he was making deliveries by car and refused to deliver my parcel during office hours, saying, “Ab nahi aaunga dene parcel, raat mein 10 baje ke baad aaunga” (“I will not come now to deliver the parcel; I will come after 10 PM”).

I explained that the delivery address is my office address and that deliveries can only be received until 6:30 PM. Despite this, he continued to respond rudely and behaved in an unacceptable manner.

Such conduct is highly unprofessional and causes significant inconvenience to customers. I request that this matter be investigated thoroughly and appropriate action be taken against the concerned delivery executive. I also request that my shipment be delivered within the designated delivery window.

I look forward to your prompt response and resolution of this issue.

Thank you for your attention to this matter.

Dear Team,

I would like to raise a concern regarding Tracking Number: FSPC0028654466.

As per the tracking details, the shipment was marked as delivered to the customer on 07 June at 9:31 AM. However, on the same day at 6:15 PM, the status was updated as "Customer Rejected Order" and the shipment was moved to RTO.

I have personally contacted the customer, and the customer has confirmed that the product is still in their possession and is being used. The customer has not returned the product and has not handed over the parcel to any courier partner.

This situation is highly concerning because the tracking system is showing the shipment as RTO while the customer confirms possession of the product. I have also tried contacting Ekart customer support multiple times but have not received any response.

Kindly investigate the matter urgently and provide clarification on the following:

How was the shipment marked as "Customer Rejected" after successful delivery?
If the customer still has the product, what parcel is being processed under the RTO tracking?
Please share proof of pickup, return scans, and all relevant delivery/RTO records.
Confirm the actual physical status and location of the shipment.

I request an immediate investigation and resolution of this issue.

Tracking Number: FSPC0028654466

Dear Team,

Shipping Details: Delivery Address:
Order ID :#21862
Courier :

AWB No. :SRSP1134595409

This is not delivered yet by your delivery agent.

Actual Happening:

When your delivery agent came I was not available. Over the phone call I passed the OTP. He said he will give the item in the house but he did not gave.

I was continuously calling the number+91404526xxxx with PIN 170. He lifted may be twice and after saying hello he cut the call.

I was not able to connect with him

At 8.12 PM on 8.6.26 I received a message out for delivery.

And at 12.01AM midnight I received the message delivered.

Hence I am writing to you.

Please investigate this issue and see that I get the item.

My mistake is believing him and giving the OTP. He took OTP and left the destination without delivering.

Thanks and Regards

Sai Krishna

I have faced fraud regarding my tracking id SRSC1575626385. I ordered a "Smart Mini RC Car with Auto Follow-Me Technology". I received wrong parcel containing poisonous Cylosinone Herbicide. I have made a UPI payment to Ekart for this. When I searched this website, which was under shopify it is now unavailable. Which implies online sale fraud. I am going to log complaints in the national cyber crime reporting portal.

The delivery partner is not delivering my order and keeps rescheduling it every day without any reason.
Product: kurti set
Current Location: Virar, Maharashtra
Delivery Address: 204 Jasmine Bldg 10 Mayfair Virar Gardens, Agashi Road, Virar West, Maharashtra - 401303

Tracking ID FMPP4014707961 which was to be delivered on 25th may 2026 but today date is 29th may 2026 still the order is not delivered. On 25th may at 9:15pm tge delivered agent called me and requested to collect the parcel from him 2km away from my house bcz he is so tired and he cannot come today. So i excused him and said no problem you can deliver tommorrow. But scenario changed. Till date i am getting msg tgat your order is out for delivery and you will get within 11pm today. But even after 4days the order is not delivered and know the condition of tge order which is with you people from past 4days.

Dear Sir/Madam,

I would like to formally lodge a complaint regarding the repeated false delivery failure reports being made by the Ekart delivery agent assigned to my parcel delivery.

On 24th May, at around 8:00 PM, I received a call from the Ekart delivery agent, informing me that he had arrived with the parcel and asking me to come to the gate to collect it. I informed him that I was not at the gate area and requested him to deliver the parcel to my house. However, he refused to come to the residence and insisted that someone should collect the parcel from the gate.

Even after repeatedly requesting him to complete the delivery at the doorstep, he left the premises without delivering the parcel.

Thereafter, every day I have been receiving SMS notifications stating that the delivery attempt failed and that the delivery has been rescheduled for the next day. These reports are completely false, as the delivery agent has never made any genuine attempt to deliver the parcel to my residence after the incident on 24th May.

Such false reporting and intentional delay in delivery are highly unprofessional and unacceptable. I request you to investigate the matter thoroughly, take appropriate corrective action against the concerned delivery agent, and introduce suitable penalties for falsely reporting delivery attempts and intentionally delaying deliveries.

I also request you to ensure that my parcel is delivered promptly without any further inconvenience.

Regards,

Not ordered but one product is delivered to my address.The product was damaged,and also in the cover page it mentioned as kurta and dupatta set but I got teared one jeans and one used top.So please I want to return the product.

I was home from morning in night there was bell and nobody we also check everything in surroundings and Haven't reached any message of out of delivery soo its invalid of unsuccessful delivery its soo unprofessional of your company and our employees and consumer was waiting and its like this i am lucky that i Haven't gone payment online this is trust we do in flipcart and this unprofessional behavior we will get
Very disappointment
I want my courier in time tomorrow till noon
Mannat ..

As per the tracking details the parcel revd at Madurai Hub on 13th May, but still towards SMRP0000004923 not yet been delivered, no responses on the phone calls.

Hi
My parcel was brought for delivery on Friday but since I was not available and could not provide OTP it was not delivered. Since I was going to be out of town, I changed the contact to my relative who lives in the same address and provided her number for OTP. Yesterday the ekart deliver person called my relative to ask if she has received the OTP, when she said yes - he asked for the OTP to confirm - which she provided (she is unwell and was not fully alert when they called). Ekart then marked the package as delivered but never bothered to deliver - instead stole it!
The package contained new clothes ordered for a special occasion - very disappointed with EKart

I ordered a Dr. Rashel De-Tan Scrub, which was supposed to be delivered to me on 6 May 2026. However, the delivery boy did not call me before marking the order as delivered. Later, when I opened the app to check the delivery status, it showed that the parcel had already been delivered.

When I contacted the delivery partner, he told me that he had mistakenly delivered the parcel to someone else and assured me that he would collect it and deliver it to me shortly. However, I did not receive my parcel till evening. When I called him again, he said that he would definitely deliver it the next day.

But even the next day, I did not receive my parcel. Then, on 8 May 2026, another parcel of mine was scheduled for delivery, and the same delivery boy contacted me for that delivery. He told me over the call that he would also bring my misplaced De-Tan Scrub parcel along with it. However, he still did not deliver the scrub and again said that he would deliver it after some time.

Even by evening, I did not receive my parcel. When I called him again, he assured me that he would definitely deliver it the next day. But even today, I have still not received my parcel.

Order ID: OD337450079849026100

Therefore, I request you to take strict action against the concerned delivery partner and ensure that my parcel is delivered to me as soon as possible. I also request you to investigate this matter seriously, as this kind of negligence causes great inconvenience to customers.

I have received a wrong item, arrange for the replacement or cancel the order and refund the amount. Order no:TDSC9376969463

मेरा ऑर्डर (ID: FMPP3959280731) 30 अप्रैल को आना था, जो नहीं आया। आज 2 मई को यह फिर से 'Out for Delivery' हुआ, लेकिन डिलीवरी एजेंट ने बिना किसी कॉल या संपर्क के इसे सिस्टम में 'Unsuccessful' मार्क कर दिया। यह डिलीवरी एजेंट द्वारा जानबूझकर किया गया गलत अपडेट है। कृपया इस पर तुरंत सख्त कार्रवाई करें और मेरा ऑर्डर आज ही डिलीवर करवाएं।"

Still not delivery

Reached to coimbatore hub on 23rd but still not received product.

No body give proper answer.Poor service for delivery

Dear Sir/Madam,

I am writing to bring to your notice an issue regarding my recent order placed on Myntra and delivery through e kart.

My parcel has been marked “out for delivery” for the last two days; however, the delivery agent has refused to deliver it to my doorstep. Instead, he is insisting that I collect the parcel from a location 1–2 km away from my residence.

I would like to inform you that I have recently undergone surgery and am not in a position to travel. Additionally, the other members of my household are elderly, making it difficult for us to collect the parcel ourselves. If doorstep delivery is promised by Myntra and its delivery partners, it is unreasonable to expect customers to collect parcels from distant locations.

Furthermore, I have previously received deliveries at my doorstep from other delivery partners such as XpressBees and Blue Dart without any issues. In contrast, the behavior of the current delivery agent has been highly unprofessional. He misbehaved with me and and my mother in law and stated that he has nothing to do with the parcel and would cancel the delivery if I did not collect it myself.

This conduct is unacceptable and not in line with Myntra’s service standards.

I request you to kindly look into this matter on priority, ensure doorstep delivery of my parcel at the earliest, and take appropriate action against the concerned delivery agent and also i am raising complaint in consumer court also against this delivery agent regarding his nonsense and arogant behaviour.

Dear Ecart Support Team,
​I am writing to express my extreme disappointment and frustration regarding my recent order SSIC8867578733.
​I had ordered 2 cargo pants, but instead, I received a shirt and a different pair of pants. This is completely unacceptable. To make matters worse, I have tried calling your customer support multiple times, but I am unable to get through to anyone.
​Please arrange for a pickup of these incorrect items and send me the 2 cargo pants I originally ordered immediately. Alternatively, I would like a full refund, Otherwise i will take this case to consumer court
​I expect a prompt resolution to this issue.

I am Kaleeswari M. i have got OTP on yesterday for my order.i have given my office address for delivery. My tracking id FMPP3897828132. due to holiday, i cant get the courier, so the Courier person has asked OTP and the parcel is handover to office watchman. today i asked to watchmen, he said there is no parcel received from to his.
Please check and confirm.

Me Flipkart or snapdeal par order karta hu par hub me recieved bhi hone ke bad koi dene nhi ata h wahi pada rehta h mujhe kudh waha lene Jana padta hai waha ka manager bolta hai yaha to aise parsel pade rehte h mahino mahino agr parsel cahaye to kudh ajaya karo..

/2026 - 4:13pm.
MY ORDER HAS ARRIVED IN LOCATION BUT DELIVERY PERSON NOT GIVING TO ME WHICH WAS SUPPOSED TO GET DELIVERED ON 14/3/26 BUT ITS 14/3/26 NOT YET RECIVED..EVERY TIME I USED TO CALL EITHER HE NOT RECIVING THE CALL OR JUST GIVE ME TIME OF 2 HRS BUT DO NOT DELIVER IT..HOW CAN THEY BE SO RECKLESS THEY DON'T HAVE ANY FEAR