Axis Bank Customer Care No. 1860 419 5555

Toll free Number(s): 
  • 1800 419 0068 (Call us for Existing Complaints)
  • 1800 419 5959 (To Get Your Account Balance info through SMS)
  • 1800 419 6969 (To Get Your Mini Statement through SMS)
  • 1800 419 5858 (To Get Your Account Balance info through Call)
  • 1800 419 6868 (To Get Your Mini Statement through Call)
  • 1800 419 5577 (Agri and Rural)
All India Number(s): 
  • 1860-419-5555 (Phone Banking)
  • 1860-500-5555 (Alternate phone banking no.)
  • 1860-500-4971 (Corporate Phone Banking)
  • 022-6798 7700 (For Blocking of Debit/Pre-paid Cards)
  • 70361-65000 (WhatsApp Banking)
  • +91-22-6798 7700 (From outside India)
  • +91-40-67174100 (For blocking of NRI credit/debit card)


1860 419 5555

First Select Language,

  • Press 0- To report loss of card or unauthorised transaction or to block your UPI
  • Press 1- For debit card /credit card /,tele pin related query
  • Press 2- For saving account/Current Account
  • Press 3- For credit card realed query
  • Press 4- For loan related query
  • Press 5- For upi and other services
  • Press 6- For Rewards point/ Voucher related queries
  • Press 7- To change your language in ivrs menu
  • Press 8-For Application status/Apply for new products

Important Links

Install App

SMS (56161600 or 8691000002)

NRI Customers- Please send the SMS request to 8691000002

Request SMS Message
Customer ID CustID to 56161600
Customer ID for Credit Card CUSTIDCC XXXX
(last 4 digits of CC) to 56161600
Balance Enquiry BAL [account-number]

Example: BAL 123
Last 3 transactions MINI [account-number]

Example: MINI 123
To download Mobile App MBANK
To locate the nearest ATM ATM <Pincode>

Example: ATM 400025
To register for E-Statement GREEN <Email Id>

Example: GREEN <mention your email id>
On-Demand E-statement ESTMT<last 5 digits of account number>
<From Date> <To Date> -
Dates in dd-mm-yyyy format
Update Email ID UPDATEM<valid Email ID>
To get a Cheque Book* CHQBK <Last 6 digit of a/c No.>

Cheque Status Enquiry CHQST <6 digit of Cheque No.>
<Last 6 digit of the A/c No.>
Stop Cheque Request STOPCHQ<6 digit of Cheque No.>
<Last 6 digit of the A/c No.>
<3 digit reason code>

Reason Code
019 - Cheque Book lost
020 - Cheque Book mutilated
021 - Cheque Book stolen
022 - Cheque forged
023 - Cheque lost
018 - Cheque Book not received
016 - Others
017 - Wrong amount spelt
Prepaid Mobile Recharge MOBILE < mobile number >
< operator name > < amount >
< last 6 digits of your axis bank acct no. >
Prepaid DTH Recharge DTH < Customer ID > < operator name >
< amount > < last 6 digits of acct no.>
Prepaid Data Card Recharge DATA < Data card number >
< operator > < amount > < last 6 digits
of your axis bankacct no.>
Know your MMID (For
IMPS transactions)
To update PAN number  PAN <Pan number>  < Customer ID >
BLOCKALL <Customer ID> BLOCKALL 123456
BLOCKUPI <Customer ID> BLOCKUPI 123456
BLOCKFC <last 4 digits of Forex Prepaid Card no.> BLOCKFC 1234
BLOCKPC <last 4 digits of INR Prepaid Card no.> BLOCKPC 1234
To know your Projected
Average Balance
For Projected Average Monthly Balance
SMS:PAMB < last 6 digits of AC no. >

For Projected Average Quarterly
Balance SMS:PAQB < last 6 digits of AC no. >

For Projected Average Half Yearly
Balance SMS:PHAB < last 6 digits of AC no. >
For more information visit SMS Banking Instruction

Download App

Report Unauthorized Transaction

Missed call service

  • 9073919191 (to de-register from Axis Bank's internal DNC - Do Not Call)
  • 080-49336262 (Recharge mobile instantly)
  • 7287999990 (To know your FASTag wallet balance)

For Fastag Queries

  • Phone: 18004198585
  • Email: etc [dot] management [at] axisbank [dot] com

NRI Phone Banking Numbers

Country Contact Number
USA 1855 205 5577
UK 0808 178 5040
Singapore 800 1206 355
Canada 1855 436 0726
Australia 1800 153 861
Saudi Arabia 800 850 0000
Qatar 00 800 100 348
UAE 8000 3570 3218
(Non - Toll Free) +91 40 67174100

Grievance Redressal

Channels available for customers to report grievance

Level : 1

  • To Raise a Query / Request / Complaint by selecting specific Product & Issue type by Live Chat option.
  • For grievance or if you want know the status of your existing complaint, call on 1800 419 0068 between
    8:00 a.m. to 8:00 p.m.
  • You can also complain via Webform or can contact your nearest branch or loan centers.

Level : 2

  • If you are not satisfied with the resolutions by level 1 you can write to the Nodal Officer
    • Mr. Caesar Pinto
      Axis Bank Ltd, NPC1,
      5th Floor, "Gigaplex", Plot No
      I.T.5, MIDC, Airoli Knowledge,
      Park, Airoli, Navi Mumbai-400708.
      Email: nodal [dot] officer [at] axisbank [dot] com
      Ph. 080-61865200
      9.30 am to 5.30 pm Monday to Saturday (Except 2nd & 4th Saturdays and Bank Holidays)
  • You can also download the Grievance Form and send it to the address mentioned on it.
  • For Branch related complaints you can write to Circle Nodal Officer given below :-
Area of Operation Centre Nodal Officer of Axis Bank Number / Email Address
Gujarat, Union Territories of Dadra and Nagar Haveli, Daman and Diu Ahmedabad Mr. Ankur Agarwal 079-40225106
Circlenodalofficer [dot] Gujaratwest [at] axisbank [dot] com
3rd floor, Shivalik - IshaanNr.
C N Vidyalaya, Ambawadi,
Ahmedabad 380006.
Karnataka Bangalore Mr. T V R Prasad 080 - 68047212
Circlenodalofficer [dot] Bangalore [at] axisbank [dot] com
, No 8, Nitesh Times Square,
2nd Floor, M G Road,
Opp to Adiga's Hotel, Bangalore 560001
Madhya Pradesh Bhopal Mr. D B Kiran 0755-4097920 Circlenodalofficer [dot] Bhopal [at] axisbank [dot] com Bhopal Circle Office,
"The Infinity", 2nd Floor,
M.P Nagar, Zone II, Bhopal- 462011
Odisha Bhubaneswar Mr. Satya Bhusan Rout 0674-2598912
Circlenodalofficer [dot] Bhubaneshwar [at] axisbank [dot] com
Circle Office, Parthasarathi Complex,
First Floor, Holding No-2766,
Ward No-36, Sachivalaya Marg Road,
G.P.O, Bhubaneswar - 751001.
Himachal Pradesh, Punjab,Union Territory of Chandigarh and 3 - Districts of Haryana - Panchkula, Ambala and Yamuna Nagar Chandigarh Mr. Gurmeet Singh Bhatia 0172-4963038 Circlenodalofficer [dot] Punjab [at] axisbank [dot] com Plot 149, 1st Floor,
Industrial Area Phase-1,
Chandigarh, PIN CODE – 160002.
Tamil Nadu, Union Territories of Puducherry (except Mahe Region) and Andaman and Nicobar Islands Chennai Mr. P. Devarajan 044-61372067 Circlenodalofficer [dot] Chennai [at] axisbank [dot] com Chennai Circle Office,
II Floor, No.3, Club House Road,
Uttarakhand and seven districts of Uttar Pradesh viz., Saharanpur, Shamli (Prabudh Nagar), Muzaffarnagar, Baghpat, Meerut, Bijnor and Amroha (Jyotiba Phule Nagar) Dehradun Mr. Varun Sarin 0135-6679991 Circlenodalofficer [dot] Dehradun [at] axisbank [dot] com Dehradun Circle Office,
2nd floor, NCR Plaza,
New Cantt. Road, Hathibarkala
Dehradun,Uttarakhand 248001.
North, North - West, West, South - West, New Delhi and South districts of Delhi Delhi I Mr. Sandeep Dam 0120-6210005 circlenodalofficer [dot] delhi1 [at] axisbank [dot] com Axis House, Tower 3,
4th Floor, Sector128,
Noida, UP - 201304.
Haryana (except Panchkula, Yamuna Nagar and Ambala Districts) and Ghaziabad and Gautam Budh Nagar districts of Uttar Pradesh Delhi II (Haryana NCR) Mr. Sandeep Dam 0120-6210005 Circlenodalofficer [dot] delhi2 [at] axisbank [dot] com Axis House, Tower 3,
4th Floor, Sector128, Noida,
UP- 201304.
North - East, Central, Shahdara, East and South - East districts of Delhi Delhi III Mr. Sandeep Dam 0120-6210005 circlenodalofficer [dot] delhi1 [at] axisbank [dot] com Axis House, Tower 3,
4th Floor, Sector 128,
Noida, UP - 201304.
Assam, Arunachal Pradesh, Manipur, Meghalaya, Mizoram, Nagaland and Tripura Guwahati Mr. Chanchal Bhattacharya 0361-2349978 Circlenodalofficer [dot] Northeast [at] axisbank [dot] com Circle Office,
Chibber House 3rd floor.G.S.Road.
Andhra Pradesh and Telangana Hyderabad Mr. Kota Bhaskara Rao 040-47476602 Circlenodalofficer [dot] Hyderabad [at] axisbank [dot] com Hyderabad Circle Office,
Abhinandan Towers, 6-3-249/3,
Road No:1, Banjara Hills,
Hyderabad – 500034.
Rajasthan Jaipur Mr. Prasanta Roy Chowdhury 0141-4076752 Circlenodalofficer [dot] Jaipur [at] axisbank [dot] com Circle Office, B-115,
1st Floor, Shanti Tower, Hawa Sadak,
Civil Lines, Jaipur – 302006.
Jammu and Kashmir Jammu Mr. Satvinder Singh Sandhu 0172-4341002 Circlenodalofficer [dot] Panchkula [at] axisbank [dot] com S.C.O. 390, Sector 20,
Urban Estate, Panchkula - 134 112.
Uttar Pradesh (excluding Districts of Ghaziabad, Gautam Buddha Nagar, Saharanpur, Shamli (Prabudh Nagar), Muzaffarnagar, Baghpat, Meerut, Bijnor and Amroha (Jyotiba Phule Nagar) Kanpur Mr. Amit Agnihotri 0522-4503902 Circlenodalofficer [dot] Lucknow [at] axisbank [dot] com , Circle Office, 1st Floor,
UPRNSS Building, G4/5-B,
Sector 4, Gomti Nagar Extension,
Near CMS School. Lucknow – 226 010.
West Bengal and Sikkim Kolkata Mr. Ajit Kumar Tripathy 033-22820210 Circlenodalofficer [dot] Kolkata [at] axisbank [dot] com 5 Shakespeare Sarani,
Kolkata Circle Office,
Kolkata - 700071.
Districts of Mumbai, Mumbai Suburban and Thane Mumbai I Mr. A V S Sarma 022-45051296 Circlenodalofficer [dot] Mumbai [at] axisbank [dot] com 3rd Floor, Corporate Park 2,
Behind Swastik Chambers,
Sion Trombay Road,
Chembur East, Mumbai 400071.
Maharashtra, (except the districts of Mumbai, Mumbai Suburban and Thane) and Goa Mumbai II Mr. A V S Sarma 022-45051296 Circlenodalofficer [dot] Mumbai [at] axisbank [dot] com 3rd Floor, Corporate Park 2,
Behind Swastik Chambers,
Sion Trombay Road, Chembur East,
Mumbai 400071.
Bihar Patna Mr. Abhay Kumar Deepak 0612-2271041 Circlenodalofficer [dot] Patna [at] axisbank [dot] com Circle Office, 2nd Floor, Plot No. 136, Patliputra Colony, Near Sai Mandir, Patna (Bihar) 800013.
Chattisgarh Raipur Mr. Byomaranjana Panda 0771-4002084 Circlenodalofficer [dot] Raipur [at] axisbank [dot] com Raipur Circle Office 2nd floor,
Simran Tower, Jeevan Bima Marg,
Raipur, Chattisgarh - 492 001.
Jharkhand Ranchi Mr. Abhay Kumar Deepak 0612-2271041 Circlenodalofficer [dot] Patna [at] axisbank [dot] com Circle Office, 2nd Floor,
Plot No . 136, Patliputra Colony,
Near Sai Mandir, Patna (Bihar) 800013.
Kerala, Union Territory of Lakshadweep and Union Territory of Puducherry (only Mahe Region). Thiruvananthapuram Mr. M S Satheesh 0484-4422089
Circlenodalofficer [dot] Kerala [at] axisbank [dot] com
Circle Office, 5th Floor,
Chicago Plaza, Rajajai Road,
Kochi - 682 035, Kerala.

Level : 3

  • If you are not satisfied with the level 2 response, you can connect Principal nodal officer
    • Mrs. Neeta Bhatt
      Senior Vice President
      Axis Bank Ltd. 4th Floor, Axis House,
      Wadia International Center,
      P.B. Marg, Worli, Mumbai – 400 025.
      Ph. 080-61865098
      Email- PNO [at] axisbank [dot] com
      Timings: 9.30 am to 5.30 pm (Monday to Saturday, except second and fourth Saturdays and Bank Holidays)
  • You can also download the Grievance Form and send it to the address mentioned on it

Address & Area of Operation of Banking Ombudsmen

International Overseas Branches

Representative Office

Axis Bank Limited,
Contact Details
Dubai Office No.105, 1st Floor,
Al Safa Business Centre,
Plot No.318-883, Street No.19,
PO Box.122504,
Opp. Dubai Central Post Office, Karama
Dubai, UAE
Tel : +9714-3343688
Abu Dhabi P O Box No.113498,
Office No.1003, 10th Floor,
Al Masaood Tower,
Near Crowne Plaza, Hamdan Street,
Abu Dhabi, UAE
Tel : 00971-26281668
Sharjah 1312-1313, Al Hind Tower,
Besides Qasba Canal,
Al Qasba, Sharjah, UAE.
Tel : 00971-65253330
Bangladesh Laila Tower (5th Floor)
8, Gulshan Avenue, Gulshan - 1,
Dhaka - 1212, Bangladesh
Tel : 0088029853795

Overseas Branches Offices

Axis Bank Limited,
Contact Details
Singapore 9,Raffles Place,
#48 - 01/02,
Republic Plaza,
Singapore - 048619
Tel : 0065-65719229
UK 1st Floor, 4 Chiswell Street,
Post Code: EC1Y4UP
Tel : 0044-2073972520
DIFC Branch Axis Bank Limited, DIFC Branch,
28th Floor Unit no.2804, Tower 2,
Al Fattan Currency House
P.O.Box 506593,
DIFC - Dubai UAE.
Tel : +9714-373 5555

Axis Bank Limited,
IFSC Banking Unit

Unit 403, 4th Floor,
Hiranandani Signature,
City, Gandhinagar, Gujarat
Post Code 382355 (India)
Tel : 0091 7966745200

Overseas Banking Grievance Redressal

NRI Banking Grievance Redressal

Registered Office

Axis Bank Limited, ‘Trishul’
3rd Floor, Opp. Samartheshwar Temple,
Near Law Garden, Ellisbridge,
Ahmedabad - 380 006
Ph. 079-66306161
Fax : 079-26409321

Corporate Office

Axis Bank Limited, ‘Axis House’,
C-2, Wadia International Centre,
Pandurang Budhkar Marg,
Worli, Mumbai - 400 025
Ph. 022-24252525/022-43252525
Fax : 022-24251800

Forms Center

Social Sites


Loan Offer

Do you need any Finance help such as loan finance If yes email: liame809 [at] gmail [dot] com for more details
Mariam Liame

Money refund

I am send the money in another account holder but money not transfer and money not be back in my account.

Dabit card not received

My name is Ashish Mahajan. My account number is XXXXXXXXXXX2744 and Debit card number is XXXXXXXXXXXX2164 and expiry date is 08/20 My card has expired in August and new card has not arrived yet and I do not have internet banking. I am not able to operate mobile application, due to which I am having difficulty in operating credit card transaction.
Please do something.

Ashish mahajan
ashismahajan6 [at] gmail [dot] com

Money not received while using axis bank ATM but balance deducte

The Manager,
Axis Bank,

Respected Sir/Madam
I am saving account holder in Bank of Baroda e-Dena Bank located at khata No. 367 khasr, shahpur bamheta, G.T road, gautam buddha nagar, uttar pradesh- 201009 (IFSC code: BKDN0720753).
On 5th may 2020, I was using Axis bank's ATM located at G.T road near shiv mandir, gautam buddha nagar, uttar pradesh- 201009 ATM ID (APCN09550) at around 05:00 pm to withdraw Rs. 10,000 from my account. The first 2 transactions failed and i immediately got a credit message and i tried again and I could not receive any money or receipt, but I received a message on my mobile that Rs. 10,000 has been withdrawn. In reality, I had not received any cash in my hand. There after I went to some other atm to dispense cash and it was successful transaction and it is now 15 days but no action is taken by Bank.

Kindly do the needful as soon as possible.

Thanking you,
Yours sincerely,
Anmol S/O Jai Prakash
Transaction Date: 5th may, 2020
Transaction Amount: 10,000
Dispute Anount: 10,000
Date: 22th may, 2020

Complaint regarding DebIt card charge

As I don't use my axis debit card
6522XXXXXXXX8724 I lost this card for last one year still i am charged Rs 236 annual card charges.
In compensation to this issue me a new debit card without charges.

Credit card issue

Dear sir,
I am using my choice credit card last five years but lost month revived neo credit card but I'm not apply this card, I'm calling customer care service but not proper response, do the needful as soon as possible my quarry.
Thank and regards,
Aakunoori Ajay Kumar

Credi Card statement

Dt : 20.04.2022

Dear Sir,

Received Creditcard statement of Rs.62021.19 but the actual amount is Rs.49054.35 why we want pay the extra amount, I have contacted Mr. Saiyed of Customer care person, but he cant clear theproblem.

Treat this as urgent


Regarding Salary E-Statement

good morning sir,
I am not reciceiving e-statement regularly (every month) from past 6 months
please send e-statement from april 2019 to till date to my registered email id

Didn't get refund amount

I already cancelled the tickets on redbus then almost 1month completed many times I called customer care one number also not working, in red bus management informed me we already sent but online axis Bank problem we will sent proof attachment on ur mail .they told.

I sent mail also on axis Bank but I didn't get any reply also.

1330/- axis bank they not refunded very bad I am thinking about on axis Bank

Money refund

I am send the money in another account holder but money not transfer and money not be back in my account.

Complaint regarding about new account

I have opened a new account on 12th June 2019 wid my salary cheque of rs.18000 n now it's 18th June 2019..n today morning the bank staff r saying that ur account is not opened till today.. We will be responsible for day... On 12 I receive the atm cheque book n pass book too

Fraud case

Hi my name is SUBASH RAILA
I have complaint for fraud case .
From my credit account tomorrow 52500 was deducted
And i dont have any information regarding this
And i did not give any personal details to anyone
So kindly request you to please solve my problem

E-statement s

I do not reciceive e-statement regularly (every month)
please send e-statement from april
2018 to date to my registered email id

Replece debit card

Hi, i have a Saving account with axis bank. My debit card is blocked. i want to Replace my debit card over the online please let me know how can i replace my card.

Replace debit card

Sir, I am Naresh Singh my debit card is blocked. Sir, plz issue the new debit card

Cancellation of last transaction.

I have accidentally transferred Rs.450/- to an account through Axis Bank's App. Please let me know the procedure to cancel my last transaction and refund.
Thanking you.

Axis Bank

Axis Bank customer service number

Net banking

My new a/c plz my netbanking provide

Forgot my internet banking password and atm pin.

I opened axis bank savings account on September 2018.i received password for Internet banking and also virtual card. I didn't applied for physical card. But now I want to apply for physical card. But can't done in app, since I forgot net banking password and virtual card at my pin. Is there a way to apply for debit card?

deposited amount by ATM is wrongh

Dear sir,
i deposited amount 200000INR with ATM , but my account is credited only 190000 INR,
I requested to concern bank (ATM),but my problem is not yet resolved.

Activate card

Dear Sir or Madam

I am trying to contact you since many days about activation of my new forex card. But its still not got activated its been more than 10 days now i want to have acess to my forex card as soon as possible . Please check whats the problem and please do the needfull and mail me what isthe exact problem

my a/c note satifhid

mere a/c se paisa konye katge hai sir and costumar care ka numbar nhi lagta hai aisa kone

Account balance is missing

I have axis Bank savings account opening last 3 days ago
I deposited some money in my account
But today i see the axis app in my phone money is missing

How can I get my credit card past statement . please tell me

Please tell me how can I get my credit card past statement from December to till now


I paid money for electricity bill through Paytm but transaction cancelled the customer care of Paytm is saying that they have refunded my money but bank has stopped it please refund my money

Why could not online shopping and pay to third party through deb

Please help me for online shopping

Update my Mobile Number

Dear sir, I Have NRI account my number mobile number also UAE mobile number but still not working in India. so please kindly change my Mobile number say formalities

Chang my mobilnumbar

Dr sair iam out of the taun plise chang my mobil numbar

Regarding fee payment

This is to inform you that employees of your bijnor branch are really careless and irresponsible. Because of them my fees is not paid and they will charge fine due to that.

I have submitted my check on thursday with slip and they have not yet registered it on that day neither they have done it on friday.
Rather than they are calling me on monday and still not confirming it and solving my issues. They are not even responding it properly.
Its important for me but they are linent towards it. And today after 7 that too after office hours they are saying that your fees is not yet paid so bring the slip again and many more silly reasons.
They are dening for having a conversation with me especially DIVYA JAIN of bijnor branch.

I request you to take an action to this and please keep a check on your staff that how they are dealing with the customers.

And please help me in solving my problem as soon as possible.

service issue

Sir sir My name is Mohammed Arif, my spice user ID 6****8 has been refusing my easy pay fund Deposit in the Axix bank from the last one month when I asked the Amployee of the axix bank got me the answer that essypay 2 pm After that, they have spoken to their branch manager, then I talked to the branch manager, so they told me that the head office has come to know that no eassypay is cleared after 2 o'clock and the axis bank's Wise Manager say easypay third party only if this will be when we wish we . So we are not the servants of anybody and I have been treated very badly with axix bank's eployee whose name is Atul And Also Branch's Wise Manager from the Branch

Branch Amroha Branch code 1157

Re- Issue Of Debit Card

My Debit Card Is Lost So i want to apply a new one and i have blocked my previous one so how can i apply for that

Net Banking

Tax payments are very slow and if more than one payment is to be made the second payment hangs for ever and you have to close the window and re open again. OTP is received instantly but when the same is entered for authentication it takes ages to complete and today after a couple of minutes the window displayed "OTP expired- go to OTP on call option" but the problem is not with getting the OTP but the same authenticating the transaction when entered. I switched over to Axis Bank as I found IOBs net banking to be very slow but now I feel IOB is a lot better. Please do something about the speed of operation.

credit card bill

Dear sir,
I am trying to pay my credit card bill.
My payment has been proceeded successfullly but after some time amount has been refunded to my account.
That's Meena you are not accepting my payment and you are fined me late payment charge.
I am not going to pay any extra charges, already I tried 5-6 times but you are not accepted that it's not my fault.
So im requesting to you please do the needful .
My registered
Please check and let me know .
Thank you


I blocked the Atm but now I want to unblock Atm

I had received physical copy

I had received physical copy of the statement for the period 14/12/2017-12/01/2018 and payment of Rs 501 which was legally payable by me was paid. Only today I have received statement for the period 14/02/2018-13/03/2018 and Rs 5334 which is legally payable will be paid immediately. However I have not received statement for the period 13/01/2018-13/02/2018 and therefore the question of making any payment for the said period does not arise. I was regularly getting physical copies of the statements for more ten years and payments were regularly made without any problems. However since last three/ four months the physical copies of the statements from your bank are either not received or received very late on account of which there is delay in making the payments. The late charges and interest are levied which being illegal and unjustified have not accepted by me and therefore not paid. You are requested to settle matter at your end.


i am not recive OTP code plzz help me

Fraud Credit card



I have applied for credit card through your representative almost three weeks now. They have collected all my documents but they haven't call me for any confirmation neither they are answering my calls. So, Please do not process anything for credit card under my information.

Thanks and regards,

Urgent Loan Offer.

Do you need money? if yes, email: dakany [dot] endre [at] gmail [dot] com for more Details