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Axis Bank Credit Card Customer Care No.
Updated on Monday, 30 March 2026 - 11:18am
Email
Organization:
Axis Bank Toll free Number(s):
- 1800 209 5577 (For Lost Credit/Debit Card Query)
- 1800 103 5577 (Alternate No. For Lost Credit/Debit Card Query)
All India Number(s):
- 1860 500 5555 (To Report Lost Credit Card)
- 1860 419 5555 (Alternate No. To Report Lost Credit Card)
- 022-6798 7700 (To Report Loss Of Credit/Debit/Prepaid Cards, 24x7)
- 70361 65000 (For WhatsApp Support)
Website:
Official Website
iOS App:
Axis Bank Mobile Banking
Android App:
Axis Mobile IVRS Menu : 1800 209 5577
- Press 0 : To report loss of card or any other unauthorized transaction or to block your UPI.
- Press 1: To block your debit card
- Press 2: To block your credit card
- Press 3: To block your UPI id
- Press 4: To report unauthorized transaction on your savings account
- Press 5: To report unauthorized transaction on your credit card
- Press 6: To report unauthorized UPI transaction on your savings account
- Press 1 : For debit card, credit card, tele banking pin related services.
- Press 1: To generate a pin for your debit card.
- Press 2: To generate a pin for your credit card
- Press 3: To generate your tele banking pin
- Press 4: If your are experiencing technical difficulties with internet banking, mobile banking, OTP or any other service
- Press 2 : For saving account or current account.
- Press 3 : For credit card related query.
- Press 1: To verify with credit card number and credit card pin
- Press 2: To verify with credit card number and tele banking pin
- Press 4 : For loan related query.
- Press 5 : For UPI and other services.
- Press 6 : For rewards point or voucher related queries.
- Press 7 : To change your language on IVR.
- Press 8 : For application status or to apply for new products.
- creditcards [at] axisbank [dot] com (For Credit Card Services)
Important Links
To Block or Hotlisting
- By Contact No.: You can call at Hotlisting Numbers 18002095577 , 18001035577 , 18605005555 , 18604195555 , 022-67987700
International : +91806857319, +914061560319, +91-40-6717-4100 - By SMS Service: To block your card, SMS to 56161600 or 9951860002 "BLOCK<last 16 digits of credit card no.>" from your registered mobile number.
- Block Through Mobile App : Login to the iOS and Android App .
Login to App→Go to banking→Services→Credit Card→Block & Replace Card - Block Through Netbanking : Login to Axis Bank Internet Banking , Visit the Account → My Cards→More Services→Select Block card → Select Reason → Click on Next→ Enter NetSecure Code
Important Contact Details
| Sr. No. | Services | Contact No. | |
|---|---|---|---|
| 1 | For INR Prepaid cards/ To Report Loss Of Pre-Paid Card |
022-67987700 | prepaidcards [dot] support [at] axisbank [dot] com |
| 2 | For Transit cards | 18004194477 | transit [dot] cards [at] axisbank [dot] com |
| 3 | For ACE Credit Card (Charges Applicable) |
18604191919 | service [dot] acecard [at] axisbank [dot] com |
| 4 | For Burgundy Private cards | 18002108888 | - |
| 5 | For Premium Cards | 18004190065 | - |
| 6 | For LIC cards | 18004190064 | - |
| 7 | For Credit Card Loan via Misses Call | 18004190230 | - |
| 8 | For Cards Query | 18604195555 | |
| 9 | For accessible from outside India | +91-22-27648000 | - |
| 10 | For Credit Card Complaint Section | 022-43252525 | pno [at] axisbank [dot] com |
SMS Service
- Send an SMS from registered mobile number with the specified keyword to SMS Banking numbers - 56161600 Or 9951860002 .
Kindly note following points before sending an SMS:
- For the account number, type 15 digits or only the last three digits except for the CUSTID keyword where full 15 digit account number is necessary
- Details within pointer brackets "<",">" are mandatory values to be provided by the user. Do not type the brackets in the SMS
- Details enclosed in square brackets "[","]" are optional parameters. Do not type the brackets in the SMS
- NRI Customers are requested to send SMS request to +919951860002
| Sr No. | Service | Keyword |
|---|---|---|
| 1 | Helps you to deactivate auto debit on Axis Bank Credit Card. | ADREMOVE<last 4 digits of credit card no.> |
| 2 | Gives you the Credit Card's available balance limit. | AVAILBAL<last 4 digits of credit card no.> |
| 3 | Gives you the Credit Card's outstanding balance. | CARDBAL<last 4 digits of credit card no.> |
| 4 | Gives you the last payment done for your Credit Card with the amount and date. | LASTPAY<last 4 digits of credit card no.> |
| 5 | Helps you activate your Credit Card for cases where the card is dispatched under temporary block mode since card delivery is address-specific. Once the customer receives the card, they need to activate it by sending this SMS. It is not applicable for cards that are dispatched under active mode. | ACA<last 4 digits of credit card no.> |
| 6 | Gives you the availability of a credit limit increase offer on your Credit Card. | CLE<last 4 digits of credit card no.> |
| 7 | Gives you the Customer ID linked to your Credit Card (Standalone Cards customers). | CUSTIDCC<last 4 digits of credit card no.> |
| 8 | Helps you to recharge prepaid data card. | DATA<Data card number><operator><amount><last 6 digits of account no.> |
| 9 | Gives you the Multi Currency Card balance. | MCCBAL<last 4 digits of credit card no.> |
| 10 | Helps you block your Credit Card. | BLOCK<last 4 digits of credit card no.> |
| 11 | Helps you block your Forex Prepaid Card. | BLOCKFC <last 4 digits of Forex Prepaid Card no.> |
| 12 | Helps you block your INR Prepaid Card. | BLOCKPC <last 4 digits of INR Prepaid Card no.> |
Grievance Redressal
Level 1:
- For any query/complaint, you can call at 18002095577, 18001035577, 18605005555, 18604195555 or you can also mail at creditcards [at] axisbank [dot] com
Level 2:
- If you are still not satisfied, then you can contact to the Nodal Officer mentioned below :-
Contact No.: 080-61865200 (Mon-Fri, 9:30am-5:30pm, Sat, 9:30am-2pm, except banking holidays)
Email: nodal [dot] officer [at] axisbank [dot] com
Address: Axis Bank Ltd., NPC1, 5th Floor,
"Gigaplex", Plot No. I.T.5, MIDC,
Airoli Knowledge Park, Airoli, Navi Mumbai - 400708
Level 3:
- You can also lodge your complaint online through Complaint Management System (CMS) Portal .
Download Forms
Offices Address
| Sr. No. | Office Type | Contact No. | Address (Axis Bank Limited) |
|---|---|---|---|
| 1 | Corporate Office | 022-24252525, 022-43252525, 022-24251800 | ‘Axis House’, C-2, Wadia International Centre, Pandurang Budhkar Marg, Worli, Mumbai - 400 025 |
| 2 | Registered Office | 079-66306161, 079-26409321 | ‘Trishul’, 3rd Floor, Opp. Samartheshwar Temple, Near Law Garden, Ellisbridge, Ahmedabad - 380 006 |
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