IVRS Menu
0124-663 4800
First select the preffrered language
- Press 1 - To block your freecharge account or report any suspicious activity/ transaction.
- Press 2 - For queries related to recharge.
- Press 3 - For queries related to Pay Later.
- Press 4 - For queries related to Payments & Refunds
- Press 5 - For queries related to Wallet.
- Press 6 - For queries related to CashBack
- Press 7 - For queries related to Merchant offers.
- Press 8 - For queries related to Bill Payment.
- Press 9 - To repeat
Email
- care [at] freecharge [dot] com (Customer Support)
Important Link
- Help Center Portal
- Custpmer Support
- Freecharge Wallet
- Freecharge Balance
- Freecharge EMI
- Security
- Account Limits
Customer Support/ Grievance Redressal
Level 1
- For any query/ report any suspicious activity/transaction contact customer care team via call at 0124-6634800 or mail at care [at] freecharge [dot] com & its resolution time frame is 7 business days from the date of receipt.
Level 2
- In case not satisfied with the resolution at level 1, contact the Grievance Officer with ticket number.
- grievanceofficer [at] freecharge [dot] com (9:30am - 6:30pm, except National Holiday)
- Postal Address
Freecharge Payment Technologies Private Limited,
DLF Cyber Green, 11th Floor, Tower-C,DLF Cyber
City, DLF Phase-3, Gurugram-Haryana-122002, India.
- Resolution time frame is 10 Business days from the date of receipt.
Level 3
- In case query not resolved within 30 days from the date of receipt, contact the Nodal Office of Axis Bank along with the ticket number.
- freecharge [dot] nodal [at] axisbank [dot] com (Mon-Fri 9:30am - 5:30pm, except bank holidays)
- Postal Address
Axis Bank Ltd,
NPC1, 5th Floor, "Gigaplex",
Plot No I.T.5, MIDC, Airoli
Knowledge Park, Airoli ,
Navi Mumbai-400708.
- Resolution time frame is 10 Business days from the date of receipt.
Level 4
Registered Office
2nd Floor, Plot No. 25,
Pusa Road, New Delhi-110005
Social Sites
Comments
testing
I am recharge my number but recharge not done and money debited my account please refund
Not connect customer care number
I am recharge my number but recharge not done and money debited my account pl refund
Sir .my transaction for recharge is continue running days
Please sir money should be come back in my account as soon as possible.
My transaction has failed but my account se payment has debited.
My transaction has failed but my account se payment has debited... Esa kyo jabki mera bill bhi successful nhi hua hai....
freecharge
sir my refund is 186 pay is balance is not show plz my my wallet pay send to 186 pay plz plz