FreeCharge Customer Care No. 0124-663 4800

Organization: 
All India Number(s): 
  • 0124-663 4800 (Customer Support)

IVRS Menu

0124-663 4800

First select the preffrered language

  • Press 1 - To block your freecharge account or report any suspicious activity/ transaction.
  • Press 2 - For queries related to recharge.
  • Press 3 - For queries related to Pay Later.
  • Press 4 - For queries related to Payments & Refunds
  • Press 5 - For queries related to Wallet.
  • Press 6 - For queries related to CashBack
  • Press 7 - For queries related to Merchant offers.
  • Press 8 - For queries related to Bill Payment.
  • Press 9 - To repeat

Email

  • care [at] freecharge [dot] com (Customer Support)

Install App

Important Link

  • Help Center Portal
    • Custpmer Support
    • Freecharge Wallet
    • Freecharge Balance
    • Freecharge EMI
    • Security
    • Account Limits

Customer Support/ Grievance Redressal

Level 1

  • For any query/ report any suspicious activity/transaction contact customer care team via call at 0124-6634800 or mail at care [at] freecharge [dot] com & its resolution time frame is 7 business days from the date of receipt.

Level 2

  • In case not satisfied with the resolution at level 1, contact the Grievance Officer with ticket number.
  • grievanceofficer [at] freecharge [dot] com (9:30am - 6:30pm, except National Holiday)
  • Postal Address
    Freecharge Payment Technologies Private Limited,
    DLF Cyber Green, 11th Floor, Tower-C,DLF Cyber
    City, DLF Phase-3, Gurugram-Haryana-122002, India.
  • Resolution time frame is 10 Business days from the date of receipt.

Level 3

  • In case query not resolved within 30 days from the date of receipt, contact the Nodal Office of Axis Bank along with the ticket number.
  • freecharge [dot] nodal [at] axisbank [dot] com (Mon-Fri 9:30am - 5:30pm, except bank holidays)
  • Postal Address
    Axis Bank Ltd,
    NPC1, 5th Floor, "Gigaplex",
    Plot No I.T.5, MIDC, Airoli
    Knowledge Park, Airoli ,
    Navi Mumbai-400708.
  • Resolution time frame is 10 Business days from the date of receipt.

Level 4

Registered Office

2nd Floor, Plot No. 25,
Pusa Road, New Delhi-110005

Social Sites

Comments

testing

I am recharge my number but recharge not done and money debited my account please refund

Not connect customer care number

I am recharge my number but recharge not done and money debited my account pl refund

Sir .my transaction for recharge is continue running days

Please sir money should be come back in my account as soon as possible.

My transaction has failed but my account se payment has debited.

My transaction has failed but my account se payment has debited... Esa kyo jabki mera bill bhi successful nhi hua hai....

freecharge

sir my refund is 186 pay is balance is not show plz my my wallet pay send to 186 pay plz plz