FreeCharge Customer Care No. 97735 79100

Email

• care [at] freecharge [dot] com (For Customer Support)

Important Link

• Support Centre

For Complaint

Level 1:

• For any query/complaint you can call at 9773579100 (Mon-Sat, 10am-7pm) or mail at care [at] freecharge [dot] com .
• You will receive a response within 24 hours and a resolution within 10 working days

Level 2:

• If you are not satisfied with the resolution provided at Level 1 or your query is still not resolved within 10 working days, then you can escalate the issue to the Grievance Officer at the details given below:
  Contact No.: 9773840200
  Email: grievanceofficer [at] freecharge [dot] com
  Address: Grievance Officer, Freecharge Payment Technologies Private Limited,
  DLF Cyber Green, 10^th Floor,
  Tower-C, DLF Cyber City, DLF Phase-3,
  Gurugram - Haryana 122022, India
• You will receive a resolution within 5 days

Level 3:

• If your query is still not resolved within 30 days or you are not satisfied with the resolution provided at Level 2 then you can escalate the issue to the Nodal Officer by calling at 9773974200 or mailing at nodal [dot] head [at] freecharge [dot] com .
• You can also lodge your complaint online through:
  • RBI Ombudsman Portal
  • Complaint Management System (CMS) Portal

Registered Office

Freecharge Payment Technologies Private Limited,
DLF Cyber Green, 10^th Floor, Tower-C,
DLF Cyber City, DLF Phase-3,
Gurugram-Haryana 122022, India

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