Follow us on: 
Axis Bank Credit Card Customer Care No.
Updated on Wednesday, 5 November 2025 - 5:53pm
Email
Organization:
Axis Bank Toll free Number(s):
- 1800 209 5577 (For Lost Credit/Debit Card Query
- 1800 103 5577 (Alternate No. For Lost Credit/Debit Card Query)
All India Number(s):
- 1860 500 5555 (For Lost Cards Query)
- 70361 65000 (For WhatsApp Support)
Website:
Official Website
iOS App:
Axis Bank Mobile Banking
Android App:
Axis Mobile IVRS Menu : 1800 209 5577
- Press 0 : To report loss of card or any other unauthorized transaction or to block your UPI.
- Press 1: To block your debit card
- Press 2: To block your credit card
- Press 3: To block your UPI id
- Press 4: To report unauthorized transaction on your savings account
- Press 5: To report unauthorized transaction on your credit card
- Press 6: To report unauthorized UPI transaction on your savings account
- Press 1 : For debit card, credit card, tele banking pin related services.
- Press 1: To generate a pin for your debit card.
- Press 2: To generate a pin for your credit card
- Press 3: To generate your tele banking pin
- Press 4: If your are experiencing technical difficulties with internet banking, mobile banking, OTP or any other service
- Press 2 : For saving account or current account.
- Press 3 : For credit card related query.
- Press 1: To verify with credit card number and credit card pin
- Press 2: To verify with credit card number and tele banking pin
- Press 4 : For loan related query.
- Press 5 : For UPI and other services.
- Press 6 : For rewards point or voucher related queries.
- Press 7 : To change your language on IVR.
- Press 8 : For application status or to apply for new products.
- creditcards [at] axisbank [dot] com (For Credit Card Services)
Important Links
Important Contact Details
| Sr. No. | Services | Contact No. | |
|---|---|---|---|
| 1 | For INR Prepaid cards/ To Report Loss Of Pre-Paid Card |
022-67987700 | prepaidcards [dot] support [at] axisbank [dot] com |
| 2 | For Transit cards | 18004194477 | transit [dot] cards [at] axisbank [dot] com |
| 3 | For ACE Credit Card (Charges Applicable) |
18604191919 | service [dot] acecard [at] axisbank [dot] com |
| 4 | For Burgundy Private cards | 18002108888 | - |
| 5 | For Premium Cards | 18004190065 | - |
| 6 | For LIC cards | 18004190064 | - |
| 7 | For Credit Card Loan via Misses Call | 18004190230 | - |
| 8 | For Cards Query | 18604195555 | |
| 9 | For accessible from outside India | +91-22-27648000 | - |
| 10 | For Credit Card Complaint Section | 022-43252525 | pno [at] axisbank [dot] com |
SMS Services
- Send SMS to 56161600 or 9951860002 <Keyword> space <last 4 digits of your card number> from your registered mobile number .
| Sr. No. | Services | Keywords |
|---|---|---|
| 1 | For last payment amount & date | <LASTPAY> |
| 2 | For PlusPoint balance | <REWBAL> |
| 3 | For credit card outstanding balance | <CARDBAL> |
| 4 | For available balance | <AVAILBAL> |
Grievance Redressal
Level 1:
- For any query/complaint, you can call at 18605005555, 18604195555, 18002095577, 18001035577 or you can also mail at creditcards [at] axisbank [dot] com
Level 2:
- If you are still not satisfied, then you can contact to the Nodal Officer mentioned below :-
Contact No.: 080-61865200 (Mon-Fri, 9:30am-5:30pm, Sat, 9:30am-2pm, except banking holidays)
Email: nodal [dot] officer [at] axisbank [dot] com
Address: Axis Bank Ltd., NPC1, 5th Floor,
"Gigaplex", Plot No. I.T.5, MIDC,
Airoli Knowledge Park, Airoli, Navi Mumbai - 400708
Level 3:
- You can also lodge your complaint online through Complaint Management System (CMS) Portal .
Download Forms
Address
Axis Bank Limited,
NPC1, 5th Floor,
Gigaplex, Plot No I.T.5. MIDC. Airoli
Knowledge Park, Airoli, Navi Mumbai 400708
Fax: 022-71315270
Parent Article:
