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• csd [at] orientalinsurance [dot] co [dot] in (For Customer Care)
• refunds [at] orientalinsurance [dot] co [dot] in (For Refund Related Queries)

Important Links

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Important Contact Details

Regional Offices

Third Party Administrator (TPA)

Grievance Redressal

Level 1:

• For any query/complaint you can call at 1800118485, 011-33208485 or mail at csd [at] orientalinsurance [dot] co [dot] in .
• You can also fill this Grievance Form .
  

Level 2:

• If your query is still not resolved or your are not satisfied with the resolution provided in above level, then you can contact grievance nodal officers at the details given below:

  Sr. No.	Name	Designation	Contact No.	Email
  MRO1
  1	Shelly Dheer	DGM	9930058097	shellydheer [at] orientalinsurance [dot] co [dot] in-
  CBO-1
  2	Sushma Potpose	RM/ GNO	9820495510	sushma [dot] potpose [at] orientalinsurance [dot] co [dot] in
  3	Amita Pawar	AM	8928098221	amitapawar [at] orientalinsurance [dot] co [dot] in
  MRO-2
  4	Mrs.Remadevi	DGM	-	remadevi [at] orientalinsurance [dot] co [dot] in
  CBO-2
  5	Mr Dharmendra Tahilramani	CRM	9022824448	dharmendradt [at] orientalinsurance [dot] co [dot] in
  6	Subhash Ranshevare	Mgr	9987411389	sl [dot] ranshevare [at] orientalinsurance [dot] co [dot] in
  7	Ms Geetha Vijayan	AM	9423367324	geetha [dot] vijayan [at] orientalinsurance [dot] co [dot] in
  MRO 3
  8	Dinesh Jadav	CRM	022-41042201	dajadav [at] orientalinsurance [dot] co [dot] in
  9	Mr.Tony J Vadakken	RM Grievance	022-41042203, 9869509876	anjalig [at] orientalinsurance [dot] co [dot] in
  10	Mr. Manoj K C	Dy Mgr	9869442359	manoj [dot] kc [at] orientalinsurance [dot] co [dot] in
  Ahemedabad
  11	Divya N T	DGM	079-27541103, 9428814900	divyan [at] orientalinsurance [dot] co [dot] in
  12	Mr.Tony J Vadakken	RM9Grievance)	079-27545879, 9824064301	tony_vadakkan [at] orientalinsurance [dot] co [dot] in
  13	Mr.Sumit Verma	Mgr	079-27545879, 9717238456	sumit [dot] verma [at] orientalinsurance [dot] co [dot] in
  14	Mr Umesh Kamdar	AO	9638990809	umesh [dot] kamdar [at] orientalinsurance [dot] co [dot] in
  Indore
  15	Sanjib Addy.	DGM	9836599184	sanjibaddy [at] orientalinsurance [dot] co [dot] in
  16	Shri L. S. Kanoj	RM	9424540766	lskanoj [at] orientalinsurance [dot] co [dot] in
  17	Ms Pammi Shinde	AO	8878039146	pammi [dot] shinde [at] orientalinsurance [dot] co [dot] in
  Pune
  18	Mrs Vinita Pranay Joshi	DGM	8600717900	vinitajoshi [at] orientalinsurance [dot] co [dot] in
  19	S V Shirali	RM(G)	9869246051	sv [dot] shirali [at] orientalinsurance [dot] co [dot] in
  20	Pramod Kumar	Mgr	8800735936	pramodkumar [at] orientalinsurance [dot] co [dot] in
  21	Ms Vidya Ajit Chavan	AM	7350057907	vidya [dot] chavan [at] orientalinsurance [dot] co [dot] in
  Vadodara
  22	A.K Parmer	CRM	9426231530	akparmar [at] orientalinsurance [dot] co [dot] in
  23	B.K.Rathwa	RM	9714715566	bkrathwa [at] orientalinsurance [dot] co [dot] in
  24	Mr.A.J. Trivedi,R.M.	RM	-	ajtrivedi [at] orientalinsurance [dot] co [dot] in
  25	S.C Jani	Dy Mgr/GNO	9429359879	shailesh [dot] jani [at] orientalinsurance [dot] co [dot] in
  Nagpur
  26	Sh Suresh K Adhav	RM	9920067260	skadhav [at] orientalinsurance [dot] co [dot] in
  27	Mrs Varsha Chinchkhede	Mgr / GNO	9822468098	varsha [dot] c [at] orientalinsurance [dot] co [dot] in
  28	Priti Kapil Meshram	AM	7757067228	priti [dot] lokhande [at] orientalinsurance [dot] co [dot] in
  Raipur
  29	Mr. Naresh Kankaria	CRM	8275039786	nareshkankaria [at] orientalinsurance [dot] co [dot] in
  30	Tilak Raj	RM	9891390519	tilakraj [at] orientalinsurance [dot] co [dot] in
  31	Somnath Char Modak	A M / GNO	9334022777	somnath [dot] modak [at] orientalinsurance [dot] co [dot] in
  NRO 1
  32	R.S Rawat	DGM I/C	9650454507	rs [dot] rawat [at] orientalinsurance [dot] co [dot] in
  33	Sangeeta Gulati	RM Grievance	9818469099	sangeeta [dot] g [at] orientalinsurance [dot] co [dot] in
  34	Geeta	Dy Mgr	9013309982	geeta [at] orientalinsurance [dot] co [dot] in
  35	Mr. Arun- Singh Yadav	AM	9811753060	yadav [dot] arun [at] orientalinsurance [dot] co [dot] in
  Lucknow
  36	Sanjay Kumar	CRM	9415008889	sanjay_kumar [at] orientalinsurance [dot] co [dot] in
  37	Bindu Jain Das Gupta	RM	7837116251	bindujain [at] orientalinsurance [dot] co [dot] in
  38	Mrs Vibha Srivastava	Dy Mgr / GNO	0522-4093729, 9452142303	vibha [dot] srivastava [at] orientalinsurance [dot] co [dot] in
  Chandigarh
  39	Mr Jasvinder Singh	DGM	9417092555	jasvinder [dot] singh [at] orientalinsurance [dot] co [dot] in
  40	Mrs Dhanmeet Kaur	RM	9356037382	dhanmeet [at] orientalinsurance [dot] co [dot] in
  41	shally Kapila	Mgr / GNO	0172-5078228, 9871649047	shally [dot] kapila [at] orientalinsurance [dot] co [dot] in
  42	Manju Mehta	AM	9888515406	manju [dot] mehta [at] orientalinsurance [dot] co [dot] in
  Jaipur
  43	Sanjay Jain	DGM	0141-2850444, 9414254050	sanjayjain [at] orientalinsurance [dot] co [dot] in
  44	mr Gaurav Nankani	RM	8949100892	gnankani [at] orientalinsurance [dot] co [dot] in
  45	Mr. Sunny Kumar	Mgr / GNO	0141-2850452, 9911672602	sunny [dot] kumar [at] orientalinsurance [dot] co [dot] in
  Dehradun
  46	Naresh Paul Singla	CRM	0135-274287, 9855965491	nareshsingla [at] orientalinsurance [dot] co [dot] in
  47	Tara Chand Kataria	RM(Grievance)	9411472706	tara [dot] chand [at] orientalinsurance [dot] co [dot] in
  48	Mr R C Arya	Mgr	0135-2747023, 9450443298	rcarya [at] orientalinsurance [dot] co [dot] in
  49	Yogesh Rawat	Mgr / GNO	7666026238	yogesh [dot] rawat [at] orientalinsurance [dot] co [dot] in
  Ambala
  50	Mr Sandeep Thapa	DGM	0171-4091901, 9878497655	sandeepthapa [at] orientalinsurance [dot] co [dot] in
  51	Ms. Gunjan Pahwa	RM(Grievance)	9999730108	gunjanpahwa [at] orientalinsurance [dot] co [dot] in
  52	Mr Anand Purak Prakash	RM	8872699956	anand [dot] singh [at] orientalinsurance [dot] co [dot] in
  53	Ms Jyoti Kapila	MGR GNO	9988885583	Jyoti [dot] dandona [at] orientalinsurance [dot] co [dot] in
  NRO2
  54	Mr Chhotu Ram	DGM	-	choturam [at] orientalinsurance [dot] co [dot] in
  55	Mr Surender Mehra	RM	9811657282	smehra [at] orientalinsurance [dot] co [dot] in
  56	Farhan Uz Zaman	Assistant Manager	9264445907	farhan [dot] zaman [at] orientalinsurance [dot] co [dot] in
  Kolkata
  57	Mr P.K.Singh	DGM	9431734340	pksingh [at] orientalinsurance [dot] co [dot] in
  58	Mr Prosenjit Ray	RM I/C	8697159452	prosenjitray [at] orientalinsurance [dot] co [dot] in
  59	Ms Chaitali Banerjee	Dy Mgr / GNO	9830111327	chaitali [dot] banerjee [at] orientalinsurance [dot] co [dot] in
  60	Shri Diganta Hazarika	DGM I/C	9435047095	digantaz [at] orientalinsurance [dot] co [dot] in
  Guwahati
  61	S K Tripathy	RM (Grievance)	9437323261	sktripathy [at] orientalinsurance [dot] co [dot] in
  62	Mr. Partha Pratim Singha	Dy Mgr	9435176406	partha [dot] singha [at] orientalinsurance [dot] co [dot] in
  63	Mr. Dhrubajit Kalita	AM / GNO	8822688884	kalita [dot] d [at] orientalinsurance [dot] co [dot] in
  64	Mr P C Ojha	AM / GNO	0361-2730524, 9435709388	pc [dot] ozah [at] orientalinsurance [dot] co [dot] in
  Patna
  65	Sh. Manoj Kumar Singh	CRM	0612-2665838, 8141133449	manojsingh [at] orientalinsurance [dot] co [dot] in
  66	Sharmin Ahmad	RM	0612-2721961, 9830894969	sharminahmed [at] orientalinsurance [dot] co [dot] in
  67	Mr Kamlesh Prasad	AM / GNO	0612-2688369, 7991106158	kamlesh [dot] prasad [at] orientalinsurance [dot] co [dot] in
  Bhubameshwar
  68	Sh. Jadunath sethi	DGM	9437298179	jnsethi [at] orientalinsurance [dot] co [dot] in
  69	Minakshi Brahma	RM	0674-2542741, 9437306368	minakshi [at] orientalinsurance [dot] co [dot] in
  70	Sahadev Sahu	RM	8763269828	sahadevsahu [at] orientalinsurance [dot] co [dot] in
  71	A K Bhanja	RM	9437305460	akbhanja [at] orientalinsurance [dot] co [dot] in
  72	K Tapas Kumar Behera	AM	9437258150	tapas [dot] behera [at] orientalinsurance [dot] co [dot] in
  73	Sushovan Nath	AM	9564654236	sushovan [dot] nath [at] orientalinsurance [dot] co [dot] in
  Chennai
  74	Mr G Jeyapaul	RM Grievance	9444652640	gjpaul [at] orientalinsurance [dot] co [dot] in
  75	Mrs.Ananthi Raj	Manager RM Grievance	9840671185	ananthi [dot] raj [at] orientalinsurance [dot] co [dot] in
  76	Mr S. Arutprakasam	Dy Mgr/GNO	9444980390	s [dot] arutprakasam [at] orientalinsurance [dot] co [dot] in
  Bangalore
  77	K. Vrunda	DGM	080-46616101, 9425317066	vrundarao [at] orientalinsurance [dot] co [dot] in
  78	Revathi Chandra	RM / GNO	9886403732	revathichandra [at] orientalinsurance [dot] co [dot] in
  79	Mrs. Ranjini Jayaram	RM / GNO	9845469108	ranjinij [at] orientalinsurance [dot] co [dot] in
  80	M Siva Kumar	Dy Mgr / GNO	080-46616132, 9845189879	msivakumar [at] orientalinsurance [dot] co [dot] in
  Hyderabad
  81	K Savithri	DGM	040-23400698, 9741123322	ksavithri [at] orientalinsurance [dot] co [dot] in
  82	V S Subrahmanyam	RM Tech	040-23410437, 9441257772	vssubrahmanyam [at] orientalinsurance [dot] co [dot] in
  83	G Vijayalaxmi	AM/GNO	040-23412428, 8317517342	vijaylaxmi [dot] g [at] orientalinsurance [dot] co [dot] in
  Cochin
  84	Ms. Jaya R Dharmapalan	RM I/C	0484-2579133, 9746844744	jayard [at] orientalinsurance [dot] co [dot] in
  85	Mr Sudha Ganesh	-	0484-2579117, 9611525190	sudha [dot] ganesh [at] orientalinsurance [dot] co [dot] in
  86	Ms. Anupama Unnikrishnan	AM	8594046956	anupama [dot] u [at] orientalinsurance [dot] co [dot] in
  87	Mr R Srinivas	CRM	9849643559	r [dot] srinivas [at] orientalinsurance [dot] co [dot] in
  Coimbatore
  88	S. Suresh Kumar	RM	9341279647	sureshkumars [at] orientalinsurance [dot] co [dot] in
  89	Rathika Muthukumar	Mgr	9944255926	rathikaponmani [at] orientalinsurance [dot] co [dot] in
  Vizag
  90	Mr K Koteshwar Rao	RM I/C	0891-2546482	kotakrao [at] orientalinsurance [dot] co [dot] in
  91	Sri P Satish Babu	RM	9790730925	psathishbabu [at] orientalinsurance [dot] co [dot] in
  92	G Madhvi	Dy Mgr / GNO	0891-2546468, 9493244882	g [dot] madhavi [at] orientalinsurance [dot] co [dot] in
  93	Udhaya Suriya Kumar G	RM I/C	9442015252	usuriyakumar [at] orientalinsurance [dot] co [dot] in
  Madurai
  94	S. Logeswari	RM	9840300827	s [dot] logeswari [at] orientalinsurance [dot] co [dot] in
  95	Mr Santhosh kumar	AM / GNO	9894456904	santhosh [dot] kumar [at] orientalinsurance [dot] co [dot] in
  96	Suraj Kumar Parihar	CRM	9829290932	suraj [dot] parihar [at] orientalinsurance [dot] co [dot] in
  97	Rajesh Sushil Rahul	-	9898641111	rsrahul [at] orientalinsurance [dot] co [dot] in
  98	Samiksha Choudhary	-	9375810893	samiksha [dot] choudhary [at] orientalinsurance [dot] co [dot] in
  99	Ashwin Rajendrasinh Jadeja	-	9904939354	ashwin [dot] jadeja [at] orientalinsurance [dot] co [dot] in
  100	Mrs Sunmeet Sachdeva	-	9899288177	sunmeetsachdeva [at] orientalinsurance [dot] co [dot] in
  CBRO, N.D.
  101	Mr. Sukhwinder Singh	RM(Grievance)	9814908798	sukhwinder [dot] singh [at] orientalinsurance [dot] co [dot] in
  102	Ms. Renu Meena	Dy Mgr GNO	011-43172316, 9810378326	renu [dot] meena [at] orientalinsurance [dot] co [dot] inorientalinsurance [dot] co.
  RO CB Mumbai
  103	Shri E. Ramesh	CRM	9448452538	eramesh [at] orientalinsurance [dot] co [dot] in
  CBRO Bangalore
  104	Stuti Jaiswal	RM (G)	9167072502	stutijaiswal [at] orientalinsurance [dot] co [dot] in
  105	Jayanthi P	Mgr/GNO	9845145319	jayanthip [at] orientalinsurance [dot] co [dot] in
  106	Paritosh Biswas	CRM	9674164950	paritosh [dot] biswas [at] orientalinsurance [dot] co [dot] in
  CBO Kolkata
  107	Subham Mahato	Dy Mgr	9594675825	subham [dot] mahato [at] orientalinsurance [dot] co [dot] in
  108	Pintu Mondal	Dy Mgr	8348769434	pintu [dot] mondal [at] orientalinsurance [dot] co [dot] in
  109	C.Sunil Kumar	CRM	9441289372	suneelkumar [at] orientalinsurance [dot] co [dot] in
  CBO Hyderabad
  110	D J Moses	RM	9392707773	dj [dot] moses [at] orientalinsurance [dot] co [dot] in
  111	Vasu Babu Bommala	DY MGR	9971381341	vasu [dot] bommala [at] orientalinsurance [dot] co [dot] in
  CBO Chennai
  112	Dolly C	CRM	9446363603	dolly [dot] ck [at] orientalinsurance [dot] co [dot] in
  113	Mr.S.Maghendran	RM	-	selvam [dot] maghendran [at] orientalinsurance [dot] co [dot] in
  114	Ms.V.Selvi	Mgr	-	v [dot] selvi [at] orientalinsurance [dot] co [dot] in
  115	Mr.Shelly Dheer	DGM	9930058097	shellydheer [at] orientalinsurance [dot] co [dot] in
  CBO-1 Mumbai
  116	Ms. Sushma potpose	RM/ GNO	9820495510	sushma [dot] potpose [at] orientalinsurance [dot] co [dot] in
  117	Amita Pawar	Dy. Manager	9869600202	amitapawar [at] orientalinsurance [dot] co [dot] in
  118	Mrs.Remadevi	DGM	9847527036	remadevi [at] orientalinsurance [dot] co [dot] in
  CBO-2, Mumbai
  119	Mr Dharmendra Tahilramani	CRM	9022824448	dharmendradt [at] orientalinsurance [dot] co [dot] in
  120	Ranshevare Subhash L	Mgr	9987411389	sl [dot] ranshevare [at] orientalinsurance [dot] co [dot] in
  121	Ms Geetha Vijayan	AM	9423367324	geetha [dot] vijayan [at] orientalinsurance [dot] co [dot] in

Level 3:

• You can lodge your complaint online through Bima Bharosa , Insurance Regulatory and Development Authority of India (IRDAI or through Council for Insurance Ombudsman (CIO)
• If your query is still not resolved then you can contact Insurance Ombudsman at the details given below:

  Sr. No.	Jurisdiction of Office Union Territory,District	Office	Contact No.	Email	Address
  1	Gujarat, Dadra & Nagar Haveli, Daman and Diu	Ahmedabad	079-25501201, 079-25501202, 079-25501205, 079-25501206	bimalokpal [dot] ahmedabad [at] ecoi [dot] co [dot] in	Jeevan Prakash Building, 6th Floor, Tilak Marg, Relief Road, Ahmedabad - 380001
  2	Karnataka	Bengaluru	080-26652048, 080-26652049	bimalokpal [dot] bengaluru [at] ecoi [dot] co [dot] in	Jeevan Soudha Building, PID No. 57-27-N-19, Ground Floor, 19/19, 24th Main Road, JP Nagar, 1st Phase, Bengaluru - 560078
  3	Madhya Pradesh Chattisgarh	Bhopal	0755-2769201, 0755-2769202	bimalokpal [dot] bhopal [at] ecoi [dot] co [dot] in	Janak Vihar Complex, 2nd Floor, 6, Malviya Nagar, Opp. Airtel Office, Near New Market, Bhopal - 462003
  4	Orissa	Bhubaneswar	0674-2596461, 0674-2596455	bimalokpal [dot] bhubaneswar [at] ecoi [dot] co [dot] in	62, Forest Park, Bhubaneswar - 751009
  5	Punjab, Haryana, Himachal Pradesh, Jammu & Kashmir, Chandigarh	Chandigarh	0172-2706196, 0172-2706468	bimalokpal [dot] chandigarh [at] ecoi [dot] co [dot] in	SCO No. 101, 102 & 103, 2nd Floor, Batra Building, Sector 17-D, Chandigarh - 160017
  6	Tamil Nadu, Pondicherry Town and Karaikal (which are part of Pondicherry)	Chennai	044-24333668, 044-24335284	bimalokpal [dot] chennai [at] ecoi [dot] co [dot] in	Fatima Akhtar Court, 4th Floor, 453, Anna Salai, Teynampet, Chennai - 600018
  7	Delhi	Delhi	011-23232481, 011-23213504	bimalokpal [dot] delhi [at] ecoi [dot] co [dot] in	2/2A, Universal Insurance Building, Asaf Ali Road, New Delhi - 110002
  8	Assam, Meghalaya, Manipur, Mizoram, Arunachal Pradesh, Nagaland and Tripura	Guwahati	0361-2132204, 0361-2132205	bimalokpal [dot] guwahati [at] ecoi [dot] co [dot] in	Jeevan Nivesh, 5th Floor, Nr. Panbazar Over Bridge, S.S. Road, Guwahati - 781001
  9	Andhra Pradesh, Telangana, Yanam and part of Territory of Pondicherry	Hyderabad	040-65504123, 040-23312122	bimalokpal [dot] hyderabad [at] ecoi [dot] co [dot] in	6-2-46, 1st Floor, Moin Court, Lane Opp. Saleem Function Palace, C. Guards, Lakdi-Ka-Pool, Hyderabad - 500004
  10	Rajasthan	Jaipur	0141-2740363	bimalokpal [dot] jaipur [at] ecoi [dot] co [dot] in	Jeevan Nidhi - II Bldg., Gr. Floor, Bhawani Singh Marg, Jaipur - 302005
  11	Kerala, Lakshadweep, Mahe-a part of Pondicherry	Ernakulam	0484-2358759, 0484-2359338	bimalokpal [dot] ernakulam [at] ecoi [dot] co [dot] in	2nd Floor, Pulinat Bldg., Opp. Cochin Shipyard, M.G. Road, Ernakulam - 682015
  12	West Bengal, Sikkim, Andaman & Nicobar Islands	Kolkata	033-22124339, 033-22124340	bimalokpal [dot] kolkata [at] ecoi [dot] co [dot] in	Hindustan Bldg. Annexe, 4th Floor, 4, C.R. Avenue, Kolkata - 700072
  13	Districts of Uttar Pradesh : Laitpur, Jhansi, Mahoba, Hamirpur, Banda, Chitrakoot, Allahabad, Mirzapur, Sonbhabdra, Fatehpur, Pratapgarh, Jaunpur,Varanasi, Gazipur, Jalaun, Kanpur, Lucknow, Unnao, Sitapur, Lakhimpur, Bahraich, Barabanki, Raebareli, Sravasti, Gonda, Faizabad, Amethi, Kaushambi, Balrampur, Basti, Ambedkarnagar, Sultanpur, Maharajgang, Santkabirnagar, Azamgarh, Kushinagar, Gorkhpur, Deoria, Mau, Ghazipur, Chandauli, Ballia, Sidharathnagar	Lucknow	0522-2231330, 0522-2231331	bimalokpal [dot] lucknow [at] ecoi [dot] co [dot] in	6th Floor, Jeevan Bhawan, Phase-II, Nawal Kishore Road, Hazratganj, Lucknow - 226001
  14	Goa, Mumbai Metropolitan Region excluding Navi Mumbai & Thane	Mumbai	022-26106552, 022-26106960	bimalokpal [dot] mumbai [at] ecoi [dot] co [dot] in	3rd Floor, Jeevan Seva Annexe, S.V. Road, Santacruz (W), Mumbai - 400054
  15	State of Uttaranchal and the following Districts of Uttar Pradesh: Agra, Aligarh, Bagpat, Bareilly, Bijnor, Budaun, Bulandshehar, Etah, Kanooj, Mainpuri, Mathura, Meerut, Moradabad, Muzaffarnagar, Oraiyya, Pilibhit, Etawah, Farrukhabad, Firozbad, Gautambodhanagar, Ghaziabad, Hardoi, Shahjahanpur, Hapur, Shamli, Rampur, Kashganj, Sambhal, Amroha, Hathras, Kanshiramnagar, Saharanpur	Noida	0120-2514250, 0120-2514252, 0120-2514253	bimalokpal [dot] noida [at] ecoi [dot] co [dot] in	Bhagwan Sahai Palace, 4th Floor, Main Road, Naya Bans, Sector 15, Gautam Buddh Nagar, U.P - 201301
  16	Bihar, Jharkhand	Patna	0612-2680952	bimalokpal [dot] patna [at] ecoi [dot] co [dot] in	1st Floor, Kalpana Arcade Building, Bazar Samiti Road, Bahadurpur, Patna - 800006
  17	Maharashtra, Area of Navi Mumbai and Thane excluding Mumbai Metropolitan Region	Pune	020-32341320	bimalokpal [dot] pune [at] ecoi [dot] co [dot] in	Jeevan Darshan Bldg., 3rd Floor, C.T.S. Nos. 195-198, N.C. Kelkar Road, Narayan Peth, Pune - 411030

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