Email

• customercare [at] muthoot [dot] com (For Customer Care)
• info [at] muthoot [dot] com (For General Information)

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• Contact/Feedback Form
• Branch Locator
• Frequently Asked Questions

Grievance Redressal

Level 1

• For any query/complaint, you can contact at 18001021616, 0471-4083202, mail at dp [dot] service [at] muthoot [dot] com , customercare [at] muthoot [dot] com or you can also fill this Complaint Form .
• You may also visit to your nearest Branch Location .

Level 2

• If you are not satisfied  or your query is not resolved with Level 1 , then you can contact to officers on the details given below:
  

  Sr No.	Designation/Service	Contact No	Email
  Address: Muthoot Fincorp, Poothoppil building, Punnen road, Trivandrum -695001
  1	Client Servicing	0471-4083205	demat [at] muthoot [dot] com
  2	Escalation	0471-4083202	Samith [dot] victor [at] muthoot [dot] com
  3	Nodal Officer	0471-4911626	julia [dot] mathew [at] muthoot [dot] com
  4	Alternative Compliance Officer	0471-4083221	k [dot] hariharan [at] muthoot [dot] com
  5	Principal Compliance Officer	0471-4911622	ajay [dot] k [at] muthoot [dot] com

Level 3

• If your query is still not resolved, then you can also contact to the grievance officer at the details mentioned below:
  Designation: Grievance Officer
  Name: Ms. Julia Mathew
  Contact No.: 0471-4911626 (Mon-Sat, 9am-6pm)
  Email: julia [dot] mathew [at] muthoot [dot] com
• You may also approach to the Nodal Officers at the details mentioned below:
  

  Sr No.	State	Name	Contact No.	Email
  1	West Bengal, Assam, Orissa and Jharkhand	Chandana Pandey	9037949310	chandana [dot] pandey [at] muthoot [dot] com
  2	Kerala-North	Madhavdas D	9037949300	madhavadas [dot] d [at] muthoot [dot] com
  3	Kerala-South	Santhosh Mavelil	9037949302	santhosh [dot] mavelil [at] muthoot [dot] com
  4	Tamil Nadu-North	Jessy Joseph	9037949303	jessy [dot] joseph [at] muthoot [dot] com
  5	Tamil Nadu-South	Sivakumar P	9037949304	sivakumar [dot] p [at] muthoot [dot] com
  6	Hyderabad	Veeragoni Raju	9908695495	veeragoni [dot] raju [at] muthoot [dot] com
  7	Vishakapatnam	Srinivasa Rao Ippili	9037949306	srinivasarao [dot] i [at] muthootfincorp [dot] com
  8	Vijayawada	Paduchuri Venkata Ravi Kumar	9037953481	paduchuri [dot] ravi [at] muthoot [dot] com
  9	Karnataka, Goa & Rest of Maharashtra	George Mathews	9037949307	george [dot] mathews [at] muthoot [dot] com
  10	Delhi, Punjab, Haryana, Uttar Pradesh, Rajasthan, Uttarakhand, Bihar, Jammu & Kashmir	Ashish Sharma	9037949317	s [dot] ashish [at] muthoot [dot] com
  11	Mumbai	Mohammed Rizwan	9037949309	rizwan [dot] shaikh [at] muthoot [dot] com
  12	Gujarat, Madhyapradesh	Mihir Nanavati	9037112290	nanavati [dot] mihir [at] muthoot [dot] com

Level 4

• If your query is not resolved by level 2, then you may also contact on the details given below:
  Contact No.:180014448 (9:30am-5:15pm)
  Address: Centralised Receipt and Processing Centre
  Reserve Bank of India, 4^th Floor, Sector 17,
  Chandigarh - 160017
• You can also lodge your complaint online through the portals given below:
  • RBI Complaint Management System (CMS) Portal
  • Bima Bharosa of IRDAI
  • SEBI Scores Portal
  • Non-Banking Financial Corporation (NBFC) Ombudsman

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