Mobikwik Customer Care No. 080-6980 8686

Organization: 
All India Number(s): 
  • 080-6980 8686 (Customer Suppport, Mon-Sat 9am-8pm)
  • 011-6126 6390 (Customer Queries)
  • 011-6126 5656 (Report Unauthorized Transaction)

Email

  • fraudalert [at] mobikwik [dot] com (Fraud Alert)
  • partners [at] mobikwik [dot] com (Business Alliances & Inquiries)

Install App

Important Links

To Block or Report Unauthorised Transaction

Report via Mobikwik or App

  • Visit Official website or Help Section of your MobiKwik App and choose Report
    Fraud option
  • Fill in the required details and click on Create Ticket.
  • Please use the Ticket Id generated for future reference or communication with our
    investigation officer
  • To report Fraud on your MobiKwik account please keep the transaction details
    (Order Id, Amount, Date and Time) handy for quick assistance

Grievance Redressal

Level 1

Process to handle Customer Grievances

  • You can register your complaint with Mobikwik Customer Support on the Help & Support portal
  • If you face any fraud or scam email at fraudalerts [at] mobikwik [dot] com, complaints related to ‘fraud and risk assessment’ take longer time to investigate.
  • They will response within 48 hours of receiving the complaint and try to resolve all your complaints/queries within 7 business days.
  • For refunds issues, it may take 3-10 days to reflect money into the account.

Level 2

  • You can escalate your complaint via call on 080-69808686 or email at grievance [at] mobikwik [dot] com.
    • They will response within 24 hours of receiving the complaint and try to resolve all your complaints/queries within 5 business days.

Level 3

  • If you didn't receive the response or not satisfy, you can directly contact to Nodal Grievance Officer:
    • Principal Nodal Officer – Dharmesh Yadav
      Nodal Officer – Prashant Gandhi
      Email :- nodal [at] mobikwik [dot] com
      Working hours: Mon-Fri 10 am to 7 pm
      Address: Office – One MobiKwik Systems Limited Unit No. 102,
      1st Floor, Block-B, Pegasus One, Golf Course Road, Sector-53, Gurugram,
      Haryana-122003, India .
  • They will also response within 24 hours of receiving the complaint and also try to resolve all your complaints/queries within 7 business days.

Level 4

  • If your query or complaint has not been satisfactorily resolved at previous levels within 30 days, you can contact complaint lodging portal of the Ombudsman.
    • Toll-Free No: 14448 (for enquiry)
      Email ID: crpc [at] rbi [dot] org [dot] in
      Address - Centralised Receipt and Processing Centre,
      Reserve Bank of India, 4th Floor, Sector 17,
      Chandigarh – 160017.

For more details and information, please contact RBI Ombudsman.

Address

Unit No. 102, 1st Floor, Block-B, Pegasus One,
Golf Course Road, Sector-53, Gurugram,
Haryana-122003, India.

Social Sites


Comments

Money deducted from my Credit card but not available in wallet

Dear Mobikwik Team,
I have lost my Rs.1231 because of money deducted from my credit card but not credited in my wallet.
I have tried to contact several times through email, Twitter, phone, application base help desk from 04 August 2022 but till now no any response got as well as my money is not refunded till now.

Its totally fraud.

How much time required to refund.

Please do needful.

Wallet Amount debited

Dear Sir/Madam
On Dated-04/08/2022 wallet transaction failed but money has been debited but error massage shows on my screen wait 48 hours refund your money but I am wait but amount not refund and than after I am complaint lodged on mobikwik help through mobikwik app but till date to not refund my money.

activation fee

dear sir my MobiKwik acount activation fee 399 why only 2000 limit active please cancel activation fee i not pay activation fee only legal payment pay

Refund my money

I pay your zip bil 16/8/2022 12.24pm my money debited from my account but bil was not paid

funds pending

mobikwik i'm apply the funds is 4000 but it show the funds pending it will already taken 2 days pls solve this

Never Use Mobikwik

Pehle agar mai ye message dekh li hoti tb kavi ye app nai use krti, Mere saath FRoud ho gya and Mobikiwk ko kuchh fark hi nai pdta, itna worst app kaise koi ho sakta hai

Unauthorised transactions was made my zip, want my money back

Worst app, please help me, dont know where u all are busy

Refund money

मेरे wallet में से पैसा कट गया है जिस पर भेजे थे उसपे से failed हो गया है अभी तक मेरे wallet में वापस नहीं आया 11-07-2022 को हुआ है

Merchant payment & bank transfer

Dear Team,
From 5 of June 2022 I have log the complaint regarding the merchant payment gone to another merchant instead of my location merchant. And also money transfer from my credit card to bank has not been credited to account yet.

Order id : 2022060xxxxxxxxxx
I'd : 2022060xxxxxxxxxxx

I had payment through

I had payment through MobiKwik app No:9433.47.6191 refund amount just on date 14 /09 /18 yet the payment not updated .
Not any payment received message from electricity board

Loan

I have paid my all emi but stil showin overdue my number Xxxx005108

My Transaction related

Sir, 19.04.2022 time 7.31pm amount 28999 deducted my card account but my order was cancel by Amazon and also please refund my 28999 payment urgent basis my wallet. This issue related any time complaint but not positive respond any employee.please solved my issue urgent basis

Update my Cibil

Sir mere cibil update kro mera ko payment overdue nhi he

Zip bill payment

I done a dth recharge for 250 rupees on 4th April, but it not yet successful. The transaction is only shown in the zip payment history but not included in the app transaction history and hence there is no transaction id.
Now the amount of 250 is added in the zip repayment amount and the payment date is tomorrow. What can I do in this situation? Will pay the amount for an unsuccessful transaction?

Money deducted from my account

Money deducted from my account on 16 march 2022 after two days my money can’t be refunded tell me on which day my money gets back . Give me response as soon as possible . The amount deducted was 600 .

My payment is not refund

My payment is not refund please send my payment 860rupy

payment not added in Mobikiwik

On Sat, 09/10/2021 (night)
I was trying to add money (1000/1000) = 2000 in mobiKwik wallet it’s was not add. but money has been detected from my UPI bank account. and after deduction amount transection has been failed & also tried to call but didn't response till now so please confirm is there any particular mobile no or mail id so i can escalate.

NOTE- I want refund my amount ASAP.

EMI can't deducted

Dear sir, I have maintained sufficient balance in my bank account but EMI not deducted I can't responsible for any charges

my emi account not debited

my emi not debited my account

refund my amount

money has been detected from my wallet but after deduction amount transaction has been failed and already i have dropped the mail for concern team & also tried to call but didn't response till now so please confirm is there any particular mob no or mail id so i can escalate.

NOTE- I want refund my amount ASAP.

refund Amount Rs.6,308/-

On 26th January, 2021 had made a transaction via Happyeasygo app of Rs.6,308/- the transcation failed amount got debited a email arrived that it will take 5-7 days to get the credit back but its been three weeks still no sign of refund please have look into this matter

Payment failed & my amount debit my account

I am pay for zip pay outstanding amount Rs. 268 and outstanding amount not clear . Payment failed
And amount debit for my account
Not refund a amount in my account & not a clear my zip pay outstanding amount..
Pls refund my amount . I will pay amount of zip pay only when my refund will be refunded

Customer service is very very very very bad not contacting customer care number I am tried yesterday but customer care number no response

Refund

I am waiting for refund last 21 day but not get refund till now It's electricity bill not little amount it's more 18000+ please solve my problem mobiwik or kab se try kr raha hu apse content nahi ho raha

Recharge से संबंधित

14-10-2020 को मैंने recharge किया तो UPI से पैसा तो काट लिया गया लेकिन आज तक (16-10-2020) 10:20pm तक रिचार्ज success नहीं हुआ।
ये बहन के लौड़े मादरचोद मेरे पैसे खा गए (399)
इनकी बहन को मेरे से चुदवा लेते तो मैं 400rs ऐसे ही दे देता
साले रण्डी की ओलाद है ये MOBIKWIK वाले।
आप सभी इसका PLAY STORE पर RATING कम करे।

Payment refund

Sir mera 26/11/2020 ko mene upi se bill payment kiya but payment kat gya abhi tak payment nhi hua or naa hi refund hua amount 8000/- ka he...

34000 hazaar Rs 3 mahine se

34000 hazaar Rs 3 mahine se pata nahi chal pa raha kaha gay bhai jabtak doge abi tak 3 mahine se na to apne bank ko refund kiye na hi mere wallet me h kaha h mera paisa kaise contact kru apka koi number b nahi lagta h mail kiye ja rha hu but koi sahi response nahi mila h abhi tak or kab tak wait kruga itni gandi service h kya apki

Complaint boat customer care

हमारे एकाउंट से भी हमने रिचार्ज किया था लेकिन अमाउंट कट हो गया और रिचार्ज नही हुआ अब ना तो ये काल उठा रहे है ना है रिफंड कर रहे है अब इनके खिलाफ कंसुमेर कोर्ट मे रिपोर्ट करवाउंगा

Transaction failed

Transaction is failed but deducted balance so plz return in my account other wise I will take action for this act I will complian to court..
I have a prove

electricity bill

बिजली का बिल भरा था। मेरे अकाउंट से रुपए कट गए। फिर बिल पे नहीं हुआ फैल हो गया। रुपए वापिस मेरे अकाउंट में नहीं आये।

Electric bill payment refund

I will pay electric bill but this amount not pay in electrical side
And defect amount in my bank account plz refund my amount 378.51
Date 03/09/2020

Mobikwik customer care

The mobikwik customer care centre phone numbers did not response. I tried to mobikwik wallet to bank account. But it is transfer from mobikwik center. This amount did not add to my mobikwik wallet. You are said to transfer mobikwik to bank account but it is not transfer to my account. But it is transfer from my account to mobikwik center. It is not transfer to my mobikwik wallet. Verying and transfer to my bank account or mobikwik wallet.

Dear sir yesterday i've paid

Dear sir yesterday i've paid my vodafone postpaid number bill from mobikwik of rupee 1549/- the amount detuct from my bank account but the transaction not done yet.... Pls sir kindly check my transaction status and solve it or pls refund my money in my account and this is the only verification massage i got it.

Online payment of my vodafone postpaid bill

Yesterday i had done my vodafon postpaid number recharge....my money was deducted from my bank account but my transaction was not done....kindly check my transaction or please refund my money in my bank account

Money deducted from account but not received to merchant

Money deducted from account but not received to merchant.

Phone pay kyc customer care

PHONE PAY UPI CUSTOMER CARE NUMBER CALL THIS NUMBER HELPINE NUMBER

Complaint

My bank balance on add my wallet in 4000rs. Pls add my money in mobwick wallet.

मोबाइल रिचार्ज संबधित

मेरे खाता से पेमैंट कट गया लेकिन मोबाइल रिचार्ज नही हुआ अब फोन कर रहे है तो फोन नही उठा रहा है नही मेरा पेमैंट रिटर्न कर रहा है चुटिया बनाने वाला कंपनी है। फ्लिपकार्ड ऐप से रिचार्ज कीजिए गा तो mobikwik से रिचार्ज करवाता है समस्या होने पर mobikwik से संपर्क करने के लिए कहता है और mobikwik संपर्क नही करता है इसी लिए ना mobikwik से करे ना flipkat से दोनो बेकुफ़ बनता है इसी लिए रिचार्ज ना करे दोनो मै से किसी से mobikwik flikart चुटिया बनता है।।जन हित में जारी।। filipkart से रिचार्ज कर के चुटिया ना बने। नही रिस्पॉस लेता है पीछे हट जाता है रिचार्ज फसने के बाद।हम filipkard से रिचार्ज किए हमरा पेमैंट कट गया रिचार्ज भी नहीं हुआ अब philipkard पीछे हट गया मेरा पेमैंट फस चुका है आप लोग नही फशे।

re

मेरे खाता से पेमैंट कट गया लेकिन मोबाइल रिचार्ज नही हुआ अब फोन कर रहे है तो फोन नही उठा रहा है नही मेरा पेमैंट रिटर्न कर रहा है चुटिया बनाने वाला कंपनी है। फ्लिपकार्ड ऐप से रिचार्ज कीजिए गा तो mobikwik से रिचार्ज करवाता है समस्या होने पर mobikwik से संपर्क करने के लिए कहता है और mobikwik संपर्क नही करता है इसी लिए ना mobikwik से करे ना flipkat से दोनो बेकुफ़ बनता है इसी लिए रिचार्ज ना करे दोनो मै से किसी से mobikwik flikart चुटिया बनता है।।जन हित में जारी।। filipkart से रिचार्ज कर के चुटिया ना बने। नही रिस्पॉस लेता है पीछे हट जाता है रिचार्ज फसने के बाद।हम filipkard से रिचार्ज किए हमरा पेमैंट कट गया रिचार्ज भी नहीं हुआ अब philipkard पीछे हट गया मेरा पेमैंट फस चुका है आप लोग नही फशे।

Amount deduction

हमारे एकाउंट से भी हमने रिचार्ज किया था लेकिन अमाउंट कट हो गया और रिचार्ज नही हुआ अब ना तो ये काल उठा रहे है ना है रिफंड कर रहे है अब इनके खिलाफ कंसुमेर कोर्ट मे रिपोर्ट करवाउंगा

Payment deducted from my account but recharge not done

मैंने अपने prepaid number में रिचार्ज करने के लिए Flipkart app का प्रयोग किया। Flipkart/Mobikwik के माध्यम से रिचार्ज करने के लिए Rs. 399 का भुगतान भी कर दिया लेकिन न रिचार्ज किया गया न पैसे वापस मिले। मैंने Flipkart customer care को फोन किया तो उन्होंने Mobikwik से बात करने के लिए कहा। Mobikwik के customer care में कई बार प्रयास किया परन्तु उनसे संपर्क नहीं हो रहा है। Google search करने पर पता चला कि मेरे जैसे बहुत से भुक्तभोगी हैं जो इस चोर कंपनी का शिकार बन चुके हैं। उनके Website and App पर भी शिकायत दर्ज कराने का प्रयास किया पर ऐसे फ्राॅड कंपनी वाले कभी ग्राहकों की समस्या का समाधान नहीं करते हैं।

Money deducted but recharge not done

Balance is deducted but recharge is not done on 07june20. 555rs is cut from my credit card pls refund my amount as soon as possible
Thankyou

money transfer

my money deducted but money not recieved beneficiery account holder

Money transfer

My money transfer ZAAK account so please return send me my money

Abou emi details

I can't see my EMI details in the mobikwik app. Please give me my EMI structure and tell me what is my monthly EMI. And how many EMI's are remaining.

Credit card bill pay related

Main Ek tarikh ko 4327 rupaye credit card me paid kiye lekin Abhi Tak vah pending hi show ho rahe he main chahta Hun ki ki mera woh transaction cancel kar diya jaaye aur mera amount mere main balance mein wapas a jaaye

my money is deducted but

my money is deducted but recharge is not done. and I contacted bsnl customer care they said they didn't have such procedures to send a message that recharge is not done.
if I have the problem then only I contact you. So, why will you make me suffer to refund my money back.

Recharge not done

My balance is cut but recharge is not don....

Mobile recharge not done

Vapas karo blance

अकाउंट से रुपए कट गए। बिल फैल हो गया। वापिस नहीं आये

बिजली का बिल भरा था। मेरे अकाउंट से रुपए कट गए। फिर बिल पे नहीं हुआ फैल हो गया। रुपए वापिस मेरे अकाउंट में नहीं आये।

My balance debited but mobile not recharge

Fraud app don't use anyone

Mobile recharge not done

Balance vapas karo

Electercity bill payment faild

Sir Mera payment cut gya h or bill bhi pay nahi hua please refund my money

amount not repund

I am paid to 14500 Rbl Cridt card payment to 7/03/2020 not payment deduct my account not Cridit my Cridit card payment

Kyc

Please kya

My balance cut

My balance is not refunded

Complain

Sir Madam"
i did credit card bill pay 09/02/2020 at night sunday Rs.24000 hdfc credit card bill my money are debited my card but not paid my credit bill my amount Rs.24000 is wheres go please help me .

fraud company mobikwik

one of bad experiance with that company
no 24*7 care no is there
and the no is available that was always put you on hold for one hour.
there are four fraud transaction from my account .but still no response from the team.
kindly look into it

Email ID update

Mere account mein kisi aur ki email id register kyon hai mujhe apni email ID registered karvani hai main Kai time se pareshan chal raha hun lekin koi reply nahin mil raha hai

Unable to login

I’m unable to login my MobiKwik account ant many time I complaining but not resolved all mean that your compny totaly fraud and all your member

Not refund my money after one month

I am not use this app transaction

Not refund my money after one month

I am not use this app transaction

Amount deducted but not refunded back

Hi team ,
any one tried contacting consumer forum for these type of issue with mobikwik ( my UPI transaction failed 9930 INR ) refund still not credited by
today 20 days yet.
7666735****

Galti se insurance company me rupay paid ho gye hai plz help me

Plz help me

Balance refund issue...

I had ordered on zomato app on date -16/12/2019 payment from mowikik wallet to zomato. But order couldn't not be place and balance deducted in my wallet of rs.1572.3 paisa. Order id no.ZTD-19-BBE7A10F2372F. I had contact to zomato for refund money but he said to him that your ordered failure at the same time.

Please check and refund my balance

Thanks
Dunham jha
80771xxxxx

Transacton got failed but the money is still not cred

The amount got deducted on 16/12/19 bmsince transaction has failed.but still not credited till 26/12/19

Block kro

Sir mera wallet block kro 9179xxx001 rajeshpatidar37 [at] gmail [dot] com y mera number ghum ho gya hai

customer care number

If the above contact didn't helped you, here are alternatives to reach Airtel customer care.

Email
nodalofficer [dot] pb [at] in [dot] airtel [dot] com - details
121 [at] in [dot] airtel [dot] com - details

payment still not received

i have transfer my money wallet to bank transfer in 10th DEC 2019 but still not reflect in my account kindly response immediately.

Fraud transaction by MobiKwik

You made fraud traction from my account. For the past one month. I am trying to reach you but I can’t.

Payment Related

Worst service nobody can pic call try many times

Plz help

There is no option to upload signature form.

There is no option to upload signature form.

transfer

Money decuted from my bank but recipient not received my money

Money transfer

My money transfer ur account so please return send me my money

Money

Not aDD to money in wallet

Super case

ये फेक कंपनी है मैंने रेआलमे सत आर्डर किया था मोबिक्विक से जिसमे ऑफर चल रहा रहा १०% केस बैक का लेकिन मेरे पास अब तक कोई पैसा रेतुर्न नई आया मैंने आर्डर 8 नवंबर 2019 को किया था और मैंने बिजली का बिल भी पाय किया जिसमे २००/_ का केस बैक ऑफर था 9 नवंबर 2019 48 घंटे के अंदर लेकिन वो पैसा भी नई आया ये बिलकुल फेक साइट है और अब मेरा कॉल भी नई उठाये जा रहा है कंपनी से

भाई आपने बिलकुल सही कहा यह

भाई आपने बिलकुल सही कहा यह कंपनी फ्राड करती है

Super case

ये फेक कंपनी है मैंने रेआलमे सत आर्डर किया था मोबिक्विक से जिसमे ऑफर चल रहा रहा १०% केस बैक का लेकिन मेरे पास अब तक कोई पैसा रेतुर्न नई आया मैंने आर्डर 8 नवंबर 2019 को किया था और मैंने बिजली का बिल भी पाय किया जिसमे २००/_ का केस बैक ऑफर था 9 नवंबर 2019 48 घंटे के अंदर लेकिन वो पैसा भी नई आया ये बिलकुल फेक साइट है और अब मेरा कॉल भी नई उठाये जा रहा है कंपनी से

Regarding recharge

Recharge problem

Regarding recharge

Sir amount is deducted from my account on 8 Nov but recharge not done.

Money transfer control service

My customer service number***776I8IIO52 TOLLFREE MOBIL NUMBER

Yhn

Mujhe lon chahie

money not refunded

Date Oct 13, 219
Transaction Id: MBK522486029
Received :₹ 1,584
through this i paid money to mobikwik in order to recharge. but the status showed that it failed. but till now i didn't get my money or you did not refunded the money. very poor service

Money refund

I add my money in wallet back to bank but in my wallet 99rs money back to bank 5990 but not money added in my bank,5990 99 in wallet refund my money back to bank or wallet

My transection pending

Plz refund my money

Refund Money

Bhai apko refund mil gya tha ya nahi mila abhi tak

login

login nhi horha hai pesa katliya hai

Recharge problem

My recharge pending but Money deducted but recharge not done

Recharge problem

My recharge pending but Money deducted but recharge not done

cash back

This is worst app I had ever used . wasted my several hours to contact customer care but the executives not picking calls of the customer . Many times registered query in help desk but still my cash back of 75rs.not processed.
Paytm and amazon are far better than this .at least they connect with us on the customer Care but mobiwik have poor customer Care services.

Money not transferred to my account

I am transferred money of 10425 through My credit to my debit card but it was not credited to my account so please credit the money imdiate.