Zaakpay Payment Gateway Customer Care No. 080-6980 8316

Email

• support [at] zaakpay [dot] com (For Customer Support)
• contact [at] zaakpay [dot] com (For General Query)

Important Link

• Support Center

For Complaint

Level 1 :

• For any query/complaint you can contact at details given below:
  Contact No.: 080-69808316 (Mon-Fri, 10am-7pm)
  Email: support [at] zaakpay [dot] com , customercomplaints [at] zaakpay [dot] com ,
  fraudalerts [at] zaakpay [dot] com (For Fraud Related Complaint)
• Your complaint will be resolved within 5 working days.
  

Level 2 :

• If your complaint is not resolved, then you can contact the grievance redressal officer through the details given below:
  Email: grievance [at] zaakpay [dot] com
• Your complaint will be resolved within 5 working days.
  

Level 3 :

• If your complaint is still not resolved at level 2, then you can contact the customer care manager through the details given below:
  Email: escalation [at] zaakpay [dot] com
• Your complaint will be resolved within 5 working days.

Level 4 :

• If your complaint is still not resolved or you are not satisfied with the response, then you can contact the nodal officer through the details given below:
  Email: nodal [dot] officer [at] zaakpay [dot] com
• Your complaint will be resolved within 7 working days.

Level 5 :

• If your complaint is still not resolved within 30 days, then you can lodge your complaint online through RBI Complaint Management System (CMS) Portal

Corporate Office

Zaak Epayment Services Pvt Ltd,
Unit No. 102, 1^st Floor, Block-B, Pegasus One,
Golf Course Road, Sector-53,
Gurugram, Haryana-122003, India

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